yoda-mcp

# Enterprise Pilot Program - Planner MCP ## Overview The Planner MCP Enterprise Pilot Program provides prospective enterprise customers with a comprehensive, production-ready evaluation environment to assess the platform's capabilities, performance, and business value before committing to a full deployment. ## Program Benefits ### For Customers - **Risk-Free Evaluation**: 30-day pilot with no long-term commitment - **Production-Parity Environment**: Full enterprise features and capabilities - **Dedicated Support**: 24/7 enterprise-grade support during pilot - **Custom Configuration**: Tailored to specific customer requirements - **Business Value Assessment**: ROI analysis and success metrics tracking - **Seamless Transition**: Direct path from pilot to production deployment ### For Planner MCP - **Customer Validation**: Real-world usage patterns and feedback - **Feature Validation**: Enterprise feature testing and refinement - **Success Metrics**: Measurable business impact demonstration - **Relationship Building**: Strong customer partnership development - **Case Studies**: Reference customers and success stories ## Pilot Architecture ### Infrastructure - **Cloud Provider**: AWS (multi-region available) - **Container Platform**: Amazon EKS with enterprise-grade configuration - **Database**: PostgreSQL with Multi-AZ deployment and automated backups - **Cache**: Redis Cluster with high availability - **Load Balancer**: Application Load Balancer with WAF protection - **Monitoring**: Comprehensive observability stack (Prometheus, Grafana, AlertManager) ### Security Features - **Authentication**: OAuth2 + OpenID Connect with MFA - **Authorization**: Role-based access control (RBAC) with 4-tier hierarchy - **Encryption**: AES-256-GCM for data at rest, TLS 1.3 for data in transit - **Network Security**: VPC with private subnets, security groups, and NACLs - **Compliance**: GDPR, SOC2 readiness with audit logging - **Threat Detection**: ML-based anomaly detection and automated response ### Enterprise Features - **SLA Compliance**: 99.9% availability with automated monitoring - **Auto-scaling**: Horizontal and vertical pod autoscaling - **Disaster Recovery**: Automated backups with cross-region replication - **Business Intelligence**: Custom dashboards and analytics - **API Management**: Rate limiting, versioning, and documentation - **Integration Support**: RESTful APIs, webhooks, and custom connectors ## Pilot Process ### Phase 1: Pre-Deployment (Week -1) - **Requirements Gathering**: Customer needs assessment and technical requirements - **Architecture Planning**: Custom configuration design and resource planning - **Access Provisioning**: Customer team account creation and permissions setup - **Documentation Review**: Technical specifications and integration guides - **Success Criteria Definition**: Measurable goals and KPIs establishment ### Phase 2: Deployment (Day 1-2) - **Infrastructure Provisioning**: AWS resources deployment via Terraform - **Application Deployment**: Planner MCP installation and configuration - **Security Configuration**: Authentication, authorization, and encryption setup - **Monitoring Setup**: Observability stack deployment and alert configuration - **Health Validation**: Comprehensive system health checks and performance testing ### Phase 3: Onboarding (Week 1) - **Team Training**: User onboarding and administrator training sessions - **Initial Configuration**: Customer-specific settings and customizations - **First Use Cases**: Guided implementation of primary planning scenarios - **Feedback Collection**: Initial impressions and immediate improvement areas - **Support Integration**: Help desk setup and escalation procedures ### Phase 4: Adoption (Week 2-3) - **Feature Exploration**: Advanced capabilities demonstration and training - **Integration Development**: API integration with customer systems - **Scaling Testing**: Performance under realistic load conditions - **User Adoption Tracking**: Usage analytics and adoption metrics - **Optimization**: Performance tuning based on usage patterns ### Phase 5: Evaluation (Week 4) - **Performance Review**: Comprehensive metrics analysis against success criteria - **User Satisfaction Survey**: Detailed feedback collection from all pilot users - **Business Impact Assessment**: ROI calculation and value demonstration - **Technical Evaluation**: System performance, reliability, and scalability assessment - **Production Planning**: Roadmap for full deployment and migration strategy ## Success Criteria ### Technical Metrics - **Availability**: >99.9% uptime during pilot period - **Performance**: Response times within SLA targets (P95 <2s, P99 <5s) - **Reliability**: Error rate <0.1% across all operations - **Security**: Zero security incidents or compliance violations - **Scalability**: Handle expected production load with headroom ### Business Metrics - **User Satisfaction**: Average satisfaction score >8.5/10 - **Feature Adoption**: >80% of users actively using core features - **Time to Value**: Users creating successful plans within first week - **Productivity Improvement**: Measurable efficiency gains in planning processes - **ROI Demonstration**: Clear business value and cost savings identification ### Operational Metrics - **Support Response**: All support requests resolved within SLA - **Documentation Quality**: Users can self-serve common tasks - **Integration Success**: APIs work seamlessly with customer systems - **Training Effectiveness**: Users proficient after training sessions - **Migration Readiness**: Clear path to production deployment ## Pilot Support ### Support Tiers - **Critical (Severity 1)**: 15-minute response, 4-hour resolution - **High (Severity 2)**: 1-hour response, 8-hour resolution - **Medium (Severity 3)**: 4-hour response, 24-hour resolution - **Low (Severity 4)**: 24-hour response, 5 business day resolution ### Support Channels - **Emergency Hotline**: +1-800-PLANNER (24/7 for critical issues) - **Email Support**: critical-support@planneremcp.com - **Dedicated Slack Channel**: Customer-specific support channel - **Customer Success Manager**: Dedicated CSM for pilot duration - **Technical Account Manager**: Senior technical resource for complex issues ### Support Resources - **Comprehensive Documentation**: API docs, user guides, troubleshooting - **Video Training Library**: Self-paced learning modules and tutorials - **Integration Examples**: Sample code and integration patterns - **Best Practices Guide**: Recommended configurations and usage patterns - **Community Access**: Enterprise customer community and forums ## Pilot Deliverables ### Weekly Reports - **Week 1**: Onboarding progress and initial feedback - **Week 2**: Feature adoption metrics and performance baselines - **Week 3**: Integration progress and optimization results - **Week 4**: Comprehensive evaluation and recommendations ### Technical Deliverables - **Architecture Documentation**: As-built documentation of pilot environment - **Performance Benchmarks**: Detailed performance analysis and optimization - **Security Assessment**: Security posture evaluation and recommendations - **Integration Guide**: Custom integration documentation and examples - **Operational Runbook**: Day-to-day operations and maintenance procedures ### Business Deliverables - **ROI Analysis**: Quantified business value and cost savings - **User Feedback Report**: Detailed user satisfaction and improvement areas - **Business Case**: Justification for full production deployment - **Migration Plan**: Step-by-step production deployment roadmap - **Success Story**: Case study for reference and marketing purposes ## Pilot Pricing ### Pilot Program Cost - **Duration**: 30 days (extendable to 60 days if needed) - **Infrastructure**: AWS costs covered by Planner MCP - **Support**: Full enterprise support included - **Professional Services**: Up to 40 hours of consulting and training - **Total Investment**: $25,000 (credited toward production license) ### Production License Options - **Starter**: Up to 100 users - $50,000/year - **Professional**: Up to 500 users - $150,000/year - **Enterprise**: Up to 2,000 users - $400,000/year - **Enterprise Plus**: Unlimited users - $750,000/year ## Getting Started ### Pilot Application Process 1. **Initial Contact**: Submit pilot application with basic requirements 2. **Discovery Call**: 30-minute call to understand needs and objectives 3. **Technical Assessment**: Architecture review and requirements validation 4. **Pilot Agreement**: SOW signing and success criteria definition 5. **Deployment Scheduling**: Resource allocation and timeline confirmation ### Prerequisites - **Technical Team**: 2-3 technical resources for integration and testing - **Business Stakeholders**: Decision makers for evaluation and feedback - **Use Cases**: 3-5 representative planning scenarios for testing - **Integration Requirements**: Systems that need to connect with Planner MCP - **Success Criteria**: Clear definition of pilot success metrics ### Contact Information - **Sales Team**: sales@planneremcp.com - **Technical Sales**: solutions@planneremcp.com - **Pilot Program Manager**: pilots@planneremcp.com - **Customer Success**: success@planneremcp.com ## Frequently Asked Questions ### Q: What happens to our data after the pilot? A: All customer data is securely deleted from pilot environment unless customer chooses to migrate to production. We provide data export options for customer retention. ### Q: Can we extend the pilot duration? A: Yes, pilots can be extended up to 60 days total. Extensions require approval and may have additional costs. ### Q: Is the pilot environment production-ready? A: Yes, the pilot environment uses the same enterprise-grade infrastructure and security as production deployments. ### Q: What level of customization is possible during the pilot? A: We support reasonable customizations including branding, custom fields, workflow modifications, and integration development. ### Q: How does pricing work if we proceed to production? A: The pilot program cost ($25,000) is fully credited toward your first year production license. ### Q: What if we decide not to proceed after the pilot? A: No problem! There's no obligation to proceed. We'll provide a comprehensive evaluation report and maintain the relationship for future opportunities. --- *Ready to start your enterprise pilot? Contact our sales team at sales@planneremcp.com or call 1-800-PLANNER to begin the process.*