webex-gc-wrapper/dist/webex-wrapper.cjs

A Webex wrapper is a TypeScript module that encapsulates event listeners and interaction logic for Webex Contact Center

"use strict";var T=Object.defineProperty;var U=(y,t,n)=>t in y?T(y,t,{enumerable:!0,configurable:!0,writable:!0,value:n}):y[t]=n;var E=(y,t,n)=>U(y,typeof t!="symbol"?t+"":t,n);class M{constructor(t,n,s){E(this,"window");E(this,"webexFrame");E(this,"callbacks");this.window=t,this.webexFrame=n,this.callbacks=s,this.addAgentInfoListener(this.callbacks.login),this.addAgentOfferContactListener(this.callbacks.addInteraction),this.addAgentOfferConsultListener(this.callbacks.addInteraction),this.addAgentContactListener(this.callbacks.addInteraction),this.addAgentConsultCreatedListener(this.callbacks.addInteraction),this.addAgentContactAssignedListener(this.callbacks.addInteraction),this.addAgentOfferContactRonaListener(this.callbacks.removeInteractionwithoutactivity),this.addAgentConsultEndedListener(this.callbacks.removeInteractionwithoutactivity),this.addAgentContactEndedListener(this.callbacks.removeInteractionwithoutactivity),this.addAgentConsultConferenceEndedListener(this.callbacks.endInteraction),this.addAgentContactWrappedUpListener(this.callbacks.endInteraction),this.addAttributeChangedListener(this.callbacks.interactionSwitching)}addAgentInfoListener(t){if(typeof t!="function")return;this._isFnCheck(t);const n=s=>{var a,r,o,h,c;const e=this.parseMessage(s);if((e==null?void 0:e.type)==="agentInfo"){const i=(a=e==null?void 0:e.content)==null?void 0:a.find(p=>p.name==="agentName"),f=(r=e==null?void 0:e.content)==null?void 0:r.find(p=>p.name==="wrapupCodes"),u=(o=e==null?void 0:e.content)==null?void 0:o.find(p=>p.name==="isOutboundEnabledForAgent"),l=(h=e==null?void 0:e.content)==null?void 0:h.find(p=>p.name==="dn"),d=(c=e==null?void 0:e.content)==null?void 0:c.find(p=>p.name==="subStatus");i&&i.value!=null&&localStorage.setItem("agentName",i.value),l&&l.value!=null&&!localStorage.getItem("dn")&&localStorage.setItem("dn",l.value),f&&f.value!=null&&localStorage.setItem("wrapUpCodes",JSON.stringify(f.value)),u&&u.value!=null&&localStorage.setItem("isOutboundEnabledForAgent",JSON.stringify(u.value)),d&&d.value!==null&&localStorage.setItem("ef_agent",d.value||""),t(e,{agentNameItem:i,dnItem:l,wrapupCodesItem:f,outboundEnabledItem:u,current:d})}};return this.window.addEventListener("message",n),n}addAgentOfferContactListener(t){if(typeof t!="function")return;this._isFnCheck(t);const n=s=>{const e=this.parseMessage(s);if((e==null?void 0:e.type)==="agentOfferContact"){const a=this.extractInteractionData(e);console.log("extractedData",a),t(e,a)}};return this.window.addEventListener("message",n),n}addAgentOfferConsultListener(t){if(typeof t!="function")return;this._isFnCheck(t);const n=s=>{const e=this.parseMessage(s);if((e==null?void 0:e.type)==="agentOfferConsult"){const a=this.extractInteractionData(e);t(e,a)}};return this.window.addEventListener("message",n),n}addAgentContactListener(t){if(typeof t!="function")return;this._isFnCheck(t);const n=s=>{const e=this.parseMessage(s);if((e==null?void 0:e.type)==="agentContact"){const a=this.extractInteractionData(e);t(e,a)}};return this.window.addEventListener("message",n),n}addAgentConsultCreatedListener(t){if(typeof t!="function")return;this._isFnCheck(t);const n=s=>{var a,r;const e=this.parseMessage(s);if((e==null?void 0:e.type)==="agentConsultCreated"){let o=(r=(a=e==null?void 0:e.content)==null?void 0:a.data)==null?void 0:r.interactionId;if(o){let c=JSON.parse(localStorage.getItem("conversation_ids")||"[]");c.push(o),localStorage.setItem("consult_array",JSON.stringify(c)),console.log("Updated conversation IDs in localStorage:",c)}t(e,"")}};return this.window.addEventListener("message",n),n}addAgentContactAssignedListener(t){if(typeof t!="function")return;this._isFnCheck(t);const n=s=>{const e=this.parseMessage(s);(e==null?void 0:e.type)==="agentContactAssigned"&&t(e,"")};return this.window.addEventListener("message",n),n}addAgentOfferContactRonaListener(t){if(typeof t!="function")return;this._isFnCheck(t);const n=s=>{const e=this.parseMessage(s);if((e==null?void 0:e.type)==="agentOfferContactRona"){const a=this.removeInteractionData(e);t(e,a)}};return this.window.addEventListener("message",n),n}addAgentConsultEndedListener(t){if(typeof t!="function")return;this._isFnCheck(t);const n=s=>{const e=this.parseMessage(s);if((e==null?void 0:e.type)==="agentConsultEnded"){const a=this.removeInteractionData(e);t(e,a)}};return this.window.addEventListener("message",n),n}addAgentContactEndedListener(t){if(typeof t!="function")return;this._isFnCheck(t);const n=s=>{const e=this.parseMessage(s);if((e==null?void 0:e.type)==="agentContactEnded"){const a=this.removeInteractionData(e);t(e,a)}};return this.window.addEventListener("message",n),n}addAgentConsultConferenceEndedListener(t){if(typeof t!="function")return;this._isFnCheck(t);const n=s=>{const e=this.parseMessage(s);if((e==null?void 0:e.type)==="agentConsultConferenceEnded"){const a=this.endInteractionData(e);t(e,a)}};return this.window.addEventListener("message",n),n}addAgentContactWrappedUpListener(t){if(typeof t!="function")return;this._isFnCheck(t);const n=s=>{const e=this.parseMessage(s);if((e==null?void 0:e.type)==="agentContactWrappedUp"){const a=this.endInteractionData(e);t(e,a)}};return this.window.addEventListener("message",n),n}addAttributeChangedListener(t){if(typeof t!="function")return;this._isFnCheck(t);const n=s=>{var r,o,h,c,i,f,u,l;const e=this.parseMessage(s);let a;if((e==null?void 0:e.type)==="attributeChanged"){if(((o=(r=e==null?void 0:e.content)==null?void 0:r.data)==null?void 0:o.name)==="outdialep"){const d=(c=(h=e==null?void 0:e.content)==null?void 0:h.data)==null?void 0:c.value;localStorage.setItem("entryId",d)}else if(((f=(i=e==null?void 0:e.content)==null?void 0:i.data)==null?void 0:f.name)==="selectedtaskid"){const d=(l=(u=e==null?void 0:e.content)==null?void 0:u.data)==null?void 0:l.value;if(!d||d.trim()==="")console.log("Invalid interactionId: It is null, undefined, or empty.");else{const g=JSON.parse(localStorage.getItem(d)||"");g&&d&&(a=g)}}t(e,a)}};return this.window.addEventListener("message",n),n}removeListener(t){this._isFnCheck(t),this.window.removeEventListener("message",t)}dialNumber(t){var e,a;const n=t.calledNumber,s=localStorage.getItem("entryId");console.log("Phone Number: ",n),(a=(e=this.webexFrame)==null?void 0:e.contentWindow)==null||a.postMessage({type:"userOutDial",number:n,id:s},"*")}parseMessage(t){try{return typeof t.data=="string"?JSON.parse(t.data):t.data}catch(n){return console.error("Failed to parse message data:",t.data,n),null}}endInteractionData(t){var O,A,N,k,x,_;console.log("Incoming Data: ",t);let n;const s=((O=t==null?void 0:t.content)==null?void 0:O.data)||{},e=s.interactionId||"",a=s.eventTime||"",r=((N=(A=s.interaction)==null?void 0:A.contactDirection)==null?void 0:N.type)||"";let o=((k=s.interaction)==null?void 0:k.mediaType)||"";const h=(x=s==null?void 0:s.interaction)==null?void 0:x.state,c=localStorage.getItem(e);if(!c)return;const i=JSON.parse(c),f=i.startTime,u=i.selectedRecordId;o=this.getTaskType(o);const l=i.agentEmailId,d=i.agentName,g=i.ani,I=o.toLowerCase()==="email"||o.toLowerCase()==="chat"?l:localStorage.getItem("dn"),v=a-f,w=this.format(v),L=this.convertDurationToSeconds(w);if(t.type==="agentConsultConferenceEnded"){let C=JSON.parse(localStorage.getItem("consult_array")||"[]");C.includes(e)?(C=C.filter(m=>m!==e),localStorage.setItem("consult_array",JSON.stringify(C))):n={mediaType:o,direction:r,fromNumber:r==="OUTBOUND"?I:g,toNumber:r==="OUTBOUND"?g:I,agentName:d,agentEmailId:l,wrapup:"Conference Ended",duration:L,id:e,selectedRecordId:u}}if(t.type==="agentContactWrappedUp"){const C=s==null?void 0:s.wrapUpAuxCodeId;console.log("Wrap Up code: ",C);const S=JSON.parse(localStorage.getItem("wrapUpCodes")||"[]");console.log("All wrap up codes: ",S);const m=((_=S.find(F=>F.id===C))==null?void 0:_.name)||"No data found";console.log("Selected Data: ",m),o!=="Unknown"&&h!=="new"&&(n={mediaType:o,direction:r,fromNumber:r==="OUTBOUND"?I:g,toNumber:r==="OUTBOUND"?g:I,agentName:d,agentEmailId:l,wrapup:m,duration:L,id:e,selectedRecordId:u})}return console.log("Returning the Data for Activity: ",n),n}convertDurationToSeconds(t){const n=t.split(":").map(Number),s=n.length===3?n[0]:0,e=n.length>=2?n[n.length-2]:0,a=n[n.length-1]||0;return s*3600+e*60+a}format(t){const n=Math.floor(t/1e3),s=Math.floor(n/3600),e=Math.floor(n%3600/60);return`${this.pad(s)}:${this.pad(e)}:${this.pad(n%60)}`}pad(t){return t.toString().padStart(2,"0")}getTaskType(t){const n={chat:"Chat",voice:"Call",telephony:"Call",email:"Email"};return typeof t=="string"&&t in n?n[t]:"Unknown"}extractInteractionData(t){var f,u,l,d,g,p,I,v,w;const n=((f=t==null?void 0:t.content)==null?void 0:f.data)||{},s=n.interactionId||"",e=((l=(u=n.interaction)==null?void 0:u.callAssociatedDetails)==null?void 0:l.ani)||"",a=((p=(g=(d=n.interaction)==null?void 0:d.participants)==null?void 0:g[n.agentId])==null?void 0:p.name)||"",r=n.eventTime||"",o=((v=(I=n.interaction)==null?void 0:I.contactDirection)==null?void 0:v.type)||"",h=((w=n.interaction)==null?void 0:w.mediaType)||"",c=n.agentEmailId||"",i={id:s,ani:e,agentName:a,agentExtension:"",startTime:r,selectedRecordId:"",crmResults:"",direction:o,mediaType:h,agentEmailId:c};return console.log("callPayload",i),(t==null?void 0:t.type)!=="agentConsultCreated"&&localStorage.setItem(s,JSON.stringify(i)),i}removeInteractionData(t){var o,h,c,i,f,u,l;const n=(h=(o=t==null?void 0:t.content)==null?void 0:o.data)==null?void 0:h.interactionId,s=(f=(i=(c=t==null?void 0:t.content)==null?void 0:c.data)==null?void 0:i.interaction)==null?void 0:f.state;let e={};const a=JSON.parse(localStorage.getItem(n)||"{}");let r=JSON.parse(localStorage.getItem("consult_array")||"[]");if((t==null?void 0:t.type)==="agentContactEnded")if(s&&s==="new")e=a,console.log("Data in remove Interaction ist if: ",e);else{const d=(l=(u=t==null?void 0:t.content)==null?void 0:u.data)==null?void 0:l.agentEmailId;a&&(!a.agentEmailId||a.agentEmailId.trim()==="")&&(a.agentEmailId=d||"",localStorage.setItem(n,JSON.stringify(a)),console.log("agentEmailId inserted into retrievedData and saved."),e="")}else(t.type==="agentOfferContactRona"||t.type==="agentConsultEnded")&&(r.includes(n)?(r=r.filter(d=>d!==n),localStorage.setItem("consult_array",JSON.stringify(r)),console.log("Removed interactionId from conversation_ids:",n)):(e=a,console.log("Data in remove Interaction 2nd else: ",e)));return console.log("Overall returned Data: ",e),e}_isFnCheck(t){if(t!==void 0){if(typeof t!="function")throw new Error("Callback must be a function");return!0}}}module.exports=M;