trc-client-core/src/copy/management/mfp-qualification.md

The core of the TRC Client

---
name: MFP Qualification
---

<div class="Widget Widget-management t-center row">
    <img class="l-center width-auto" src="http://static.toyotainstituteaustralia.com.au/img/content/management/mfp.jpg" height="160">
    <h2 class="hug-top">Certificate IV in  
Leadership & Management</h2>
</div>

To operate at peak productivity, dealerships must develop managers with high-level practical skills and knowledge. Improving the performance of dealership management can deliver major improvements to a dealership's overall profitability. Effective managers continually build and refresh their knowledge of management techniques and strategies.

The Management Foundations Program is designed for anyone who manages/supervises staff or nonmanagement staff preparing for management roles. The Management Foundations Program, Certificate IV in Leadership & Management is delivered by Toyota Institute Australia, in partnership with the Australian Institute of Management.

### Course objectives

On completion of this program participants will be able to:

*   Recruit the right staff.
*   Understand, lead and motivate teams.
*   Create a work environment that encourages continuous improvement and quality assurance.
*   Create, measure and monitor departmental objectives in line with the dealership’s vision.
*   Know and comply with relevant legislative requirements.
*   Develop and implement marketing plans and activities to attract and retain customers to their department.
*   Understand how to demonstrate and lead safety management systems.
*   Use financial reports to evaluate the profitability, efficiency and productivity of the dealership.

<h3 class="Bar Bar-management l-row">Qualification Structure</h3>
<table class="Table Table-inverse Table-top MFP-table">
    <tbody>
        <tr>
            <td>Clusters</td>
            <td class="w25">Leading Teams</td>
            <td class="w25">Leading The Business</td>
            <td class="w25">Leading Customer Experience Improvement Projects</td>
            <td class="w25">Leading A Safe Workforce</td>
        </tr>
        <tr>
            <td>Day 1</td>
            <td>
                <strong>Leading Teams Effectively (LTE)</strong>
                <ul class="List">
                    <li>Lead effective workplace relationship</li>
                    <li>Lead teams effectiveness</li>
                </ul>
            </td>
            <td>
                <strong>Implement Operational Plan (IOP)</strong>
                <ul class="List">
                    <li>Develop work priorities </li>
                    <li>Implement operational plan</li>
                </ul>
            </td>
            <td>
                <strong>Customer Experience Operational (CEM2)</strong>
                <ul class="List">
                    <li>Coordinate implementation of customer service strategies</li>
                    <li>Implement continuous improvement</li>
                </ul>
            </td>
            <td>
                <strong>Effective Workplace Communication (EWC)</strong>
                <ul class="List">
                    <li>Communicate effectively as a workplace leader</li>
                </ul>
            </td>
        </tr>
        <tr>
            <td>Day 2</td>
            <td>
                <strong>Develop Teams and Individuals (DTI)</strong>
                <ul class="List">
                    <li>Lead a diverse workforce </li>
                    <li>Develop teams and individuals</li>
                </ul>
            </td>
            <td>
                <strong>Understanding Dealer Operations (UDO)</strong>
                <ul class="List">
                    <li>Manage budget and financial plan</li>
                </ul>
            </td>
            <td>
                <strong>Digital & Social Marketing (DSM)</strong>
            </td>
            <td>
                <strong>Dealer Safety (SAF)</strong>
                <ul class="List">
                    <li>Identify risk & apply risk management process</li>
                    <li>Develop, implement, and maintain WHS management systems</li>
                </ul>
            </td>
        </tr>

        <tr>
            <td>Assessment</td>
            <td>
                <div><strong>Work project:</strong></div>
                Analyse department /organisational effectiveness and develop people development strategies.
            </td>
            <td>
                <div><strong>Work project:</strong></div>
                Plan, implement, review and report on a project plan.
            </td>
            <td>
                <div><strong>Work project:</strong></div>
                Identify and implement a customer management strategy.
            </td>
            <td>
                <div><strong>Work project:</strong></div>
                Consult stakeholders to implement/review a WHS initiative.
            </td>
        </tr>
        <tr>
            <td>Competencies</td>
            <td>4 Units</td>
            <td>3 Units</td>
            <td>2 Units</td>
            <td>3 Units</td>
        </tr>
    </tbody>
</table>