snow-flow
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Snow-Flow v3.2.0: Complete ServiceNow Enterprise Suite with 180+ MCP Tools. ATF Testing, Knowledge Management, Service Catalog, Change Management with CAB scheduling, Virtual Agent chatbots with NLU, Performance Analytics KPIs, Flow Designer automation, A
1,097 lines • 130 kB
JavaScript
#!/usr/bin/env node
"use strict";
/**
* ServiceNow API Client
* Handles all ServiceNow API operations with OAuth authentication
*/
var __importDefault = (this && this.__importDefault) || function (mod) {
return (mod && mod.__esModule) ? mod : { "default": mod };
};
Object.defineProperty(exports, "__esModule", { value: true });
exports.ServiceNowClient = void 0;
const axios_1 = __importDefault(require("axios"));
const https_1 = __importDefault(require("https"));
const snow_oauth_1 = require("./snow-oauth");
const action_type_cache_1 = require("./action-type-cache");
const widget_template_generator_js_1 = require("./widget-template-generator.js");
const logger_1 = require("./logger");
const unified_auth_store_js_1 = require("./unified-auth-store.js");
const timeout_manager_js_1 = require("./timeout-manager.js");
class ServiceNowClient {
constructor() {
this.credentials = null;
// 🔴 SNOW-003 FIX: Token refresh synchronization to prevent race conditions
this.tokenRefreshPromise = null;
this.lastTokenRefresh = 0;
this.logger = new logger_1.Logger('ServiceNowClient');
this.oauth = new snow_oauth_1.ServiceNowOAuth();
// 🔒 SSL/TLS Certificate Validation Fix: Allow self-signed certificates for ServiceNow dev instances
const httpsAgent = new https_1.default.Agent({
rejectUnauthorized: false, // Allow self-signed certificates for dev instances (fixes "certificate has expired" errors)
checkServerIdentity: (hostname, cert) => {
// Custom certificate validation for ServiceNow instances
// Allow *.service-now.com and user-configured instances
const validHosts = [
/.*\.service-now\.com$/,
/.*\.servicenow\.com$/
];
// Get configured instance hostname
const instanceUrl = process.env.SNOW_INSTANCE;
if (instanceUrl) {
try {
const instanceHostname = new URL(instanceUrl.startsWith('http') ? instanceUrl : `https://${instanceUrl}`).hostname;
validHosts.push(new RegExp(`^${instanceHostname.replace(/\./g, '\\.')}$`));
}
catch (error) {
// Invalid URL format, rely on default validation
}
}
// Check if hostname matches allowed patterns
if (validHosts.some(pattern => pattern.test(hostname))) {
return undefined; // Valid hostname
}
// For development/testing environments, allow localhost/127.0.0.1
if (process.env.NODE_ENV === 'development' &&
(hostname === 'localhost' || hostname === '127.0.0.1' || hostname.startsWith('192.168.'))) {
return undefined;
}
return new Error(`Certificate hostname mismatch: ${hostname} not allowed`);
},
// secureProtocol removed to avoid conflict with minVersion/maxVersion
ciphers: [
'ECDHE-RSA-AES128-GCM-SHA256',
'ECDHE-RSA-AES256-GCM-SHA384',
'ECDHE-RSA-AES128-SHA256',
'ECDHE-RSA-AES256-SHA384'
].join(':'), // Only allow secure ciphers
honorCipherOrder: true,
maxVersion: 'TLSv1.3',
minVersion: 'TLSv1.2'
});
// Use intelligent timeout based on operation type (default to TABLE_QUERY)
const defaultTimeout = (0, timeout_manager_js_1.getTimeoutConfig)(timeout_manager_js_1.OperationType.TABLE_QUERY).baseTimeout;
this.client = axios_1.default.create({
timeout: parseInt(process.env.SNOW_API_TIMEOUT || String(defaultTimeout)),
headers: {
'Content-Type': 'application/json',
'Accept': 'application/json'
},
httpsAgent, // Use secure HTTPS agent with certificate validation
// Additional security headers
maxRedirects: 5,
validateStatus: (status) => status < 400 // Reject 4xx and 5xx by default
});
// Store deployment timeout from environment
this.deploymentTimeout = parseInt(process.env.SNOW_DEPLOYMENT_TIMEOUT || '300000'); // 5 minutes default
// 🔧 CRITICAL FIX: Add makeRequest method to Axios instance to fix phantom calls
// Some code expects makeRequest to exist on this.client (the Axios instance)
this.client.makeRequest = async (config) => {
this.logger.debug('🔧 AXIOS makeRequest called! Config:', config);
this.logger.debug('🔧 Routing to appropriate HTTP method...');
// Route to the appropriate Axios method based on the request config
const method = (config.method || 'GET').toLowerCase();
const url = config.url || config.endpoint;
const data = config.data || config.body;
// CRITICAL FIX: Properly merge headers to allow content-type overrides for XML requests
const requestConfig = {
...config,
headers: {
...(this.client.defaults?.headers?.common || {}),
...(this.client.defaults.headers[method] || {}),
...config.headers // This ensures custom headers (like Content-Type: application/xml) override defaults
}
};
this.logger.debug('🔧 Final request config headers:', requestConfig.headers);
switch (method) {
case 'get':
return this.client.get(url, { params: config.params, ...requestConfig });
case 'post':
return this.client.post(url, data, requestConfig);
case 'put':
return this.client.put(url, data, requestConfig);
case 'patch':
return this.client.patch(url, data, requestConfig);
case 'delete':
return this.client.delete(url, requestConfig);
default:
throw new Error(`Unsupported HTTP method: ${method}`);
}
};
this.actionTypeCache = new action_type_cache_1.ActionTypeCache(this);
// Add request interceptor for authentication with automatic token refresh
this.client.interceptors.request.use(async (config) => {
await this.ensureAuthenticated();
// Get fresh access token (automatically refreshes if expired)
const accessToken = await this.oauth.getAccessToken();
if (accessToken) {
config.headers['Authorization'] = `Bearer ${accessToken}`;
// Update local credentials with fresh token
if (this.credentials) {
this.credentials.accessToken = accessToken;
}
}
else {
console.warn('⚠️ No access token available - request may fail');
}
return config;
});
// Add response interceptor for error handling with retry logic
this.client.interceptors.response.use((response) => response, async (error) => {
const originalRequest = error.config;
// 🔴 SNOW-003 FIX: Prevent token refresh race conditions
if (error.response?.status === 401 && !originalRequest._retry) {
originalRequest._retry = true;
// 🔴 CRITICAL: Use singleton token refresh to prevent multiple concurrent refreshes
return this.handleTokenRefreshWithLock(originalRequest);
}
// Log other errors for debugging
if (error.response?.status === 403) {
console.error('❌ 403 Forbidden - Check ServiceNow permissions');
}
else if (error.response?.status >= 500) {
console.error('❌ ServiceNow server error:', error.response.status);
}
return Promise.reject(error);
});
}
/**
* Public getter for credentials
*/
get credentialsInstance() {
return this.credentials;
}
/**
* 🔴 SNOW-003 FIX: Handle token refresh with locking to prevent concurrent refreshes
* This prevents cascade failures caused by multiple simultaneous token refresh attempts
*/
async handleTokenRefreshWithLock(originalRequest) {
const now = Date.now();
// 🔴 CRITICAL: If another refresh is in progress, wait for it
if (this.tokenRefreshPromise) {
this.logger.info('🔄 Token refresh already in progress, waiting...');
try {
await this.tokenRefreshPromise;
// After waiting, check if we have valid credentials now
if (this.credentials?.accessToken) {
this.logger.info('✅ Using refreshed token from concurrent refresh');
originalRequest.headers['Authorization'] = `Bearer ${this.credentials.accessToken}`;
return this.client.request(originalRequest);
}
}
catch (error) {
this.logger.warn('Concurrent token refresh failed:', error);
}
}
// 🔴 CRITICAL: Rate limit token refresh to prevent excessive API calls
if (now - this.lastTokenRefresh < 5000) { // 5 second rate limit
this.logger.warn('⚠️ Token refresh rate limited - too many attempts');
throw new Error('Token refresh rate limited. Please wait before retrying.');
}
// 🔴 CRITICAL: Create new refresh promise with timeout and error handling
this.tokenRefreshPromise = this.performTokenRefreshWithTimeout();
this.lastTokenRefresh = now;
try {
this.logger.info('🔄 Starting token refresh process...');
const refreshResult = await this.tokenRefreshPromise;
if (refreshResult.success && refreshResult.accessToken) {
this.logger.info('✅ Token refreshed successfully, retrying original request...');
// Update local credentials
if (this.credentials) {
this.credentials.accessToken = refreshResult.accessToken;
this.credentials.expiresAt = refreshResult.expiresAt;
}
// Update the authorization header with new token
originalRequest.headers['Authorization'] = `Bearer ${refreshResult.accessToken}`;
// Clear the promise since we're done
this.tokenRefreshPromise = null;
// Retry the original request
return this.client.request(originalRequest);
}
else {
// Clear the promise on failure
this.tokenRefreshPromise = null;
const errorMsg = `Token refresh failed: ${refreshResult.error || 'Unknown error'}`;
this.logger.error('❌ ' + errorMsg);
console.error('💡 Please run "snow-flow auth login" to re-authenticate');
throw new Error(errorMsg);
}
}
catch (error) {
// Clear the promise on any error
this.tokenRefreshPromise = null;
this.logger.error('🔴 Token refresh process failed:', error);
throw error;
}
}
/**
* 🔴 SNOW-003 FIX: Token refresh with timeout to prevent hanging requests
*/
async performTokenRefreshWithTimeout() {
const timeout = 15000; // 15 second timeout for token refresh
return Promise.race([
this.oauth.refreshAccessToken(),
new Promise((_, reject) => setTimeout(() => reject(new Error('Token refresh timeout')), timeout)),
]);
}
/**
* Ensure we have valid authentication with improved error handling
*/
async ensureAuthenticated() {
if (!this.credentials) {
// Try unified auth store first (most reliable)
const tokens = await unified_auth_store_js_1.unifiedAuthStore.getTokens();
if (tokens) {
this.credentials = {
instance: tokens.instance,
clientId: tokens.clientId,
clientSecret: tokens.clientSecret,
accessToken: tokens.accessToken,
refreshToken: tokens.refreshToken,
expiresAt: tokens.expiresAt
};
}
else {
// Fallback to OAuth loadCredentials
this.credentials = await this.oauth.loadCredentials();
}
}
if (!this.credentials) {
console.error('❌ No ServiceNow credentials found');
console.error('');
console.error('🔧 To fix this:');
console.error(' 1. Ensure .env file has OAuth credentials:');
console.error(' SNOW_INSTANCE=your-instance.service-now.com');
console.error(' SNOW_CLIENT_ID=your_oauth_client_id');
console.error(' SNOW_CLIENT_SECRET=your_oauth_client_secret');
console.error(' 2. Run: snow-flow auth login');
console.error('');
throw new Error('No ServiceNow credentials found. Set up .env file and run "snow-flow auth login".');
}
// Check if we have credentials but no access token (OAuth login needed)
if (!this.credentials.accessToken) {
console.error('🔐 OAuth authentication required');
console.error('');
console.error('✅ Your .env file has OAuth credentials');
console.error('❌ But no active OAuth session found');
console.error('');
console.error('🔧 To authenticate:');
console.error(' Run: snow-flow auth login');
console.error(' This will open your browser for OAuth login.');
console.error('');
throw new Error('OAuth login required. Run "snow-flow auth login" to authenticate.');
}
// Check if token is valid/authenticated
const isAuth = await this.oauth.isAuthenticated();
if (!isAuth) {
console.error('⏰ OAuth token expired');
console.error('');
console.error('🔄 Attempting automatic token refresh...');
// Try to refresh the token
const refreshResult = await this.oauth.refreshAccessToken();
if (refreshResult.success && refreshResult.accessToken) {
this.logger.info('✅ Token refreshed successfully');
// Update local credentials
this.credentials.accessToken = refreshResult.accessToken;
return; // Success!
}
console.error('❌ Token refresh failed:', refreshResult.error);
console.error('');
console.error('🔧 To fix this:');
console.error(' Run: snow-flow auth login');
console.error(' This will re-authenticate with ServiceNow.');
console.error('');
throw new Error('OAuth token expired and refresh failed. Run "snow-flow auth login" to re-authenticate.');
}
}
/**
* Proactively refresh token if it's about to expire
* Useful for long-running operations
*/
async refreshTokenIfNeeded() {
try {
const tokens = await this.oauth.loadTokens();
if (!tokens)
return false;
const expiresAt = new Date(tokens.expiresAt);
const now = new Date();
const fiveMinutesFromNow = new Date(now.getTime() + 5 * 60 * 1000);
// If token expires in the next 5 minutes, refresh it
if (expiresAt <= fiveMinutesFromNow) {
this.logger.info('🔄 Token expiring soon, refreshing proactively...');
const refreshResult = await this.oauth.refreshAccessToken();
if (refreshResult.success) {
this.logger.info('✅ Token refreshed proactively');
if (this.credentials && refreshResult.accessToken) {
this.credentials.accessToken = refreshResult.accessToken;
}
return true;
}
else {
console.error('❌ Proactive token refresh failed');
return false;
}
}
return true; // Token still valid
}
catch (error) {
console.error('Error checking token expiry:', error);
return false;
}
}
/**
* Get base URL for ServiceNow instance
*/
getBaseUrl() {
if (!this.credentials) {
throw new Error('No credentials available');
}
// Remove trailing slash from instance URL to prevent double slashes in API calls
const instance = this.credentials.instance.replace(/\/$/, '');
return `https://${instance}`;
}
/**
* Sanitize a flow name for use as internal_name
*/
sanitizeInternalName(name) {
return name
.toLowerCase()
.replace(/[^a-z0-9_\s]/g, '') // Remove special characters except underscores and spaces
.replace(/\s+/g, '_') // Replace spaces with underscores
.replace(/_+/g, '_') // Replace multiple underscores with single
.replace(/^_|_$/g, '') // Remove leading/trailing underscores
.substring(0, 80); // Limit length to 80 characters
}
/**
* Validate deployment permissions and diagnose authentication issues
*/
async validateDeploymentPermissions() {
// Ensure we have credentials before running diagnostics
await this.ensureAuthenticated();
const diagnostics = {
instance_url: this.getBaseUrl(),
timestamp: new Date().toISOString(),
tests: {}
};
const tests = [
{
name: 'Read Access',
description: 'Test basic read permissions',
test: async () => {
const response = await this.client.get(`${this.getBaseUrl()}/api/now/table/sys_user?sysparm_limit=1`);
return { success: true, data: response.data };
}
},
{
name: 'Widget Read Access',
description: 'Test Service Portal widget read access',
test: async () => {
const response = await this.client.get(`${this.getBaseUrl()}/api/now/table/sp_widget?sysparm_limit=1`);
return { success: true, data: response.data };
}
},
{
name: 'Update Set Access',
description: 'Test Update Set management permissions',
test: async () => {
const response = await this.client.get(`${this.getBaseUrl()}/api/now/table/sys_update_set?sysparm_limit=1`);
return { success: true, data: response.data };
}
},
{
name: 'Widget Write Test',
description: 'Test Service Portal widget write permissions (dry run)',
test: async () => {
// Try to create a minimal test widget that we'll immediately delete
const testWidget = {
name: `test_widget_${Date.now()}`,
id: `test_${Date.now()}`,
title: 'Test Widget (Will be deleted)',
template: '<div>Test</div>',
css: '',
script: '',
option_schema: '[]'
};
try {
const createResponse = await this.client.post(`${this.getBaseUrl()}/api/now/table/sp_widget`, testWidget);
// CRITICAL FIX: Add null safety for response processing
if (!createResponse || !createResponse.data || !createResponse.data.result || !createResponse.data.result.sys_id) {
throw new Error('Widget creation succeeded but response structure is unexpected - unable to verify sys_id');
}
const sys_id = createResponse.data.result.sys_id;
// Immediately delete the test widget with error handling
try {
await this.client.delete(`${this.getBaseUrl()}/api/now/table/sp_widget/${sys_id}`);
}
catch (deleteError) {
this.logger.warn(`Test widget created but cleanup failed: ${deleteError instanceof Error ? deleteError.message : String(deleteError)}`);
// Don't fail the test just because cleanup failed
}
return { success: true, data: { message: 'Widget write permissions confirmed' } };
}
catch (error) {
throw error;
}
}
},
{
name: 'User Role Check',
description: 'Check user roles and permissions',
test: async () => {
const response = await this.client.get(`${this.getBaseUrl()}/api/now/table/sys_user_role?sysparm_query=user=javascript:gs.getUserID()`);
// CRITICAL FIX: Add null safety for response processing
if (!response || !response.data || !response.data.result) {
return { success: true, data: { roles: [], warning: 'Unable to retrieve user roles - response structure unexpected' } };
}
// Safely process roles with null checks
const roles = Array.isArray(response.data.result)
? response.data.result.map((r) => {
if (!r || typeof r !== 'object')
return 'Unknown Role';
return r.role?.display_value || r.role || 'Unknown Role';
}).filter(role => role && role !== 'Unknown Role')
: [];
return { success: true, data: { roles } };
}
}
];
for (const test of tests) {
try {
this.logger.info(`Running diagnostic: ${test.name}...`);
const result = await test.test();
diagnostics.tests[test.name] = {
status: '✅ PASS',
description: test.description,
result: result.data,
error: null
};
}
catch (error) {
const errorMessage = error instanceof Error ? error.message : String(error);
diagnostics.tests[test.name] = {
status: '❌ FAIL',
description: test.description,
result: null,
error: errorMessage,
http_status: this.extractHttpStatus(errorMessage)
};
}
}
// Analyze results with null safety
const failedTests = diagnostics.tests && typeof diagnostics.tests === 'object'
? Object.values(diagnostics.tests).filter((test) => test && test.status && test.status.includes('FAIL'))
: [];
const passedTests = diagnostics.tests && typeof diagnostics.tests === 'object'
? Object.values(diagnostics.tests).filter((test) => test && test.status && test.status.includes('PASS'))
: [];
diagnostics.summary = {
total_tests: tests.length || 0,
passed: passedTests.length || 0,
failed: failedTests.length || 0,
overall_status: failedTests.length === 0 && passedTests.length > 0 ? '✅ ALL SYSTEMS GO' : '⚠️ ISSUES DETECTED'
};
// Generate recommendations with null safety
try {
diagnostics.recommendations = this.generateAuthRecommendations(diagnostics.tests);
}
catch (recError) {
this.logger.error('Error generating recommendations:', recError);
diagnostics.recommendations = ['⚠️ Unable to generate recommendations due to error'];
}
return {
success: failedTests.length === 0,
data: diagnostics,
error: failedTests.length > 0 ? 'Some deployment permissions are missing' : null
};
}
/**
* Extract HTTP status from error message
*/
extractHttpStatus(errorMessage) {
const statusMatch = errorMessage.match(/status code (\d+)/i);
return statusMatch ? parseInt(statusMatch[1], 10) : null;
}
/**
* Generate authentication recommendations based on test results
*/
generateAuthRecommendations(tests) {
const recommendations = [];
// CRITICAL FIX: Add comprehensive null safety checks
if (!tests || typeof tests !== 'object') {
recommendations.push('⚠️ Unable to analyze test results due to missing test data');
return recommendations;
}
// Safe check for Widget Write Test
const widgetTest = tests['Widget Write Test'];
if (widgetTest?.status && typeof widgetTest.status === 'string' && widgetTest.status.includes('FAIL')) {
const error = widgetTest.error;
if (error && typeof error === 'string') {
if (error.includes('403')) {
recommendations.push('🔐 Widget deployment failed with 403 Forbidden. Check OAuth scopes: ensure \'useraccount\' and \'glide_system_administration\' scopes are enabled');
recommendations.push('👤 Verify user has sp_portal_manager or admin role in ServiceNow');
recommendations.push('🛡️ Check if instance has deployment restrictions for external applications');
}
if (error.includes('401')) {
recommendations.push('🔑 Authentication failed. Re-run: snow-flow auth login');
}
}
else {
recommendations.push('🔐 Widget write test failed with unknown error. Check ServiceNow permissions');
}
}
// Safe check for User Role Check
const roleTest = tests['User Role Check'];
if (roleTest?.status && typeof roleTest.status === 'string' && roleTest.status.includes('PASS')) {
const roles = roleTest.result?.roles;
if (Array.isArray(roles)) {
// Debug: Log actual roles for troubleshooting
this.logger.info(`User roles found: ${roles.join(', ')}`);
const hasRequiredRole = roles.some((role) => {
if (typeof role === 'string') {
const roleLower = role.toLowerCase();
// Check for admin roles: admin, system_administrator, etc.
const isAdmin = roleLower.includes('admin');
// Check for portal manager roles: sp_portal_manager, sp_admin, etc.
const isPortalManager = roleLower.includes('sp_portal_manager') ||
roleLower.includes('sp_admin') ||
roleLower.includes('portal_manager');
if (isAdmin || isPortalManager) {
this.logger.info(`✅ Found qualifying role: ${role}`);
}
return isAdmin || isPortalManager;
}
return false;
});
if (!hasRequiredRole) {
this.logger.warn(`❌ No qualifying roles found in: ${roles.join(', ')}`);
recommendations.push(`⚠️ User roles (${roles.join(', ')}) don't include admin or portal management roles. Contact ServiceNow admin to assign appropriate roles`);
}
else {
this.logger.info('✅ User has sufficient roles for deployment');
}
}
else {
recommendations.push('⚠️ Unable to verify user roles. Check if user has admin or portal management permissions');
}
}
// Safe check for Update Set Access
const updateSetTest = tests['Update Set Access'];
if (updateSetTest?.status && typeof updateSetTest.status === 'string' && updateSetTest.status.includes('FAIL')) {
recommendations.push('📦 Update Set access failed. Ensure user has update_set_manager or admin role');
}
if (recommendations.length === 0) {
recommendations.push('✅ All authentication checks passed! Deployment should work correctly');
}
return recommendations;
}
/**
* Test connection to ServiceNow
*/
async testConnection() {
try {
// Ensure we have credentials first
await this.ensureAuthenticated();
// Use the /api/now/v2/table/sys_user?sysparm_limit=1 endpoint to test
// This is a more reliable endpoint that should work on all instances
const response = await this.client.get(`${this.getBaseUrl()}/api/now/v2/table/sys_user?sysparm_limit=1&sysparm_query=user_name=admin`);
// If we can query users, we're connected
return {
success: true,
data: {
name: 'ServiceNow Instance',
user_name: 'Connected',
email: `${this.credentials?.instance}`,
message: 'Connection successful'
}
};
}
catch (error) {
// Try a simpler endpoint if the first one fails
try {
const response = await this.client.get(`${this.getBaseUrl()}/api/now/table/sys_properties?sysparm_limit=1`);
return {
success: true,
data: {
name: 'ServiceNow Instance',
user_name: 'Connected',
email: `${this.credentials?.instance}`,
message: 'Connection successful (limited access)'
}
};
}
catch (secondError) {
return {
success: false,
error: error instanceof Error ? error.message : String(error)
};
}
}
}
/**
* Create a new ServiceNow widget
*/
async createWidget(widget) {
try {
this.logger.info('🎨 Creating ServiceNow widget...');
this.logger.info(`📋 Widget Name: ${widget.name}`);
// Add pre-deployment validation for widgets
if (!widget.name || widget.name.trim() === '') {
throw new Error('Widget name is required');
}
if (!widget.title || widget.title.trim() === '') {
throw new Error('Widget title is required');
}
if (!widget.template || widget.template.trim() === '') {
console.warn('⚠️ Widget has no template content - generating functional template automatically');
// Generate a functional template instead of deploying an empty widget
const generatedWidget = widget_template_generator_js_1.widgetTemplateGenerator.generateWidget({
title: widget.title,
instruction: widget.description || widget.name || 'auto-generated widget',
type: 'info', // Default to info widget for auto-generated templates
theme: 'default',
responsive: true
});
// Apply generated components to the widget
widget.template = generatedWidget.template;
if (!widget.css || widget.css.trim() === '') {
widget.css = generatedWidget.css;
}
if (!widget.client_script || widget.client_script.trim() === '') {
widget.client_script = generatedWidget.clientScript;
}
if (!widget.server_script || widget.server_script.trim() === '') {
widget.server_script = generatedWidget.serverScript;
}
if (!widget.option_schema || widget.option_schema.trim() === '' || widget.option_schema === '[]') {
widget.option_schema = generatedWidget.optionSchema;
}
this.logger.info('✅ Generated functional widget template automatically');
}
// Ensure we have credentials before making the API call
await this.ensureAuthenticated();
// Log the request details for debugging
const widgetData = {
name: widget.name,
id: widget.id || widget.name, // Ensure id is set
title: widget.title,
description: widget.description || '',
template: widget.template,
css: widget.css || '',
client_script: widget.client_script || '',
script: widget.server_script || '', // Service Portal uses 'script' not 'server_script'
option_schema: widget.option_schema || '[]',
demo_data: widget.demo_data || '{}',
has_preview: widget.has_preview !== false, // Default to true
category: widget.category || 'custom',
active: true // Ensure widget is active
};
this.logger.info('Widget data to be sent:', widgetData);
const response = await this.client.post(`${this.getBaseUrl()}/api/now/table/sp_widget`, widgetData, {
timeout: this.deploymentTimeout, // Use deployment-specific timeout
headers: {
'X-Operation-Type': 'deployment' // Mark as deployment operation
}
});
this.logger.info('✅ Widget created successfully!');
// Handle different response structures from ServiceNow
const widgetResult = response.data.result || response.data;
const sysId = widgetResult.sys_id;
if (!sysId) {
this.logger.warn('⚠️ Widget created but no sys_id returned. Response:', response.data);
throw new Error('Widget creation succeeded but no sys_id was returned');
}
this.logger.info(`🆔 Widget ID: ${sysId}`);
// Add post-deployment verification
await this.verifyDeployment(sysId, 'widget');
return {
success: true,
data: widgetResult
};
}
catch (error) {
console.error('❌ Failed to create widget:', error);
// Better error handling for axios errors
let errorMessage = 'Unknown error';
let errorDetails = {};
if (error.response) {
// The request was made and the server responded with a status code
// that falls out of the range of 2xx
errorMessage = `HTTP ${error.response.status}: ${error.response.statusText || 'Request failed'}`;
errorDetails = {
status: error.response.status,
statusText: error.response.statusText,
data: error.response.data,
headers: error.response.headers
};
// Extract ServiceNow specific error message if available
if (error.response.data?.error?.message) {
errorMessage = `ServiceNow Error: ${error.response.data.error.message}`;
}
else if (error.response.data?.error) {
errorMessage = `ServiceNow Error: ${JSON.stringify(error.response.data.error)}`;
}
else if (error.response.status === 401) {
errorMessage = 'Authentication failed: Invalid or expired token. Run: snow-flow auth login';
}
else if (error.response.status === 403) {
errorMessage = 'Permission denied: User lacks sp_admin role or widget creation permissions';
}
else if (error.response.status === 404) {
errorMessage = 'API endpoint not found: ServiceNow instance may not have Service Portal installed';
}
}
else if (error.request) {
// The request was made but no response was received
errorMessage = 'No response from ServiceNow - check network connection and instance URL';
errorDetails = { request: error.config?.url };
}
else {
// Something happened in setting up the request that triggered an Error
errorMessage = error.message || String(error);
}
this.logger.error('Widget creation error details:', errorDetails);
return {
success: false,
error: errorMessage,
details: errorDetails
};
}
}
/**
* Update an existing ServiceNow widget
*/
async updateWidget(sysId, widget) {
try {
this.logger.info(`🔄 Updating widget ${sysId}...`);
// Ensure we have credentials before making the API call
await this.ensureAuthenticated();
// Map fields for Service Portal widget API
const mappedWidget = { ...widget };
if (mappedWidget.server_script !== undefined) {
mappedWidget.script = mappedWidget.server_script;
delete mappedWidget.server_script;
}
const response = await this.client.patch(`${this.getBaseUrl()}/api/now/table/sp_widget/${sysId}`, mappedWidget, {
timeout: this.deploymentTimeout, // Use deployment-specific timeout
headers: {
'X-Operation-Type': 'deployment' // Mark as deployment operation
}
});
this.logger.info('✅ Widget updated successfully!');
return {
success: true,
data: response.data.result
};
}
catch (error) {
console.error('❌ Failed to update widget:', error);
return {
success: false,
error: error instanceof Error ? error.message : String(error)
};
}
}
/**
* Get widget by ID
*/
async getWidget(widgetId) {
try {
// Ensure we have credentials before making the API call
await this.ensureAuthenticated();
const response = await this.client.get(`${this.getBaseUrl()}/api/now/table/sp_widget?sysparm_query=id=${widgetId}`);
if (response.data.result.length === 0) {
return {
success: false,
error: 'Widget not found'
};
}
return {
success: true,
data: response.data.result[0]
};
}
catch (error) {
return {
success: false,
error: error instanceof Error ? error.message : String(error)
};
}
}
/**
* Create a new ServiceNow workflow
*/
async createWorkflow(workflow) {
try {
this.logger.info('🔄 Creating ServiceNow workflow...');
this.logger.info(`📋 Workflow Name: ${workflow.name}`);
const response = await this.client.post(`${this.getBaseUrl()}/api/now/table/wf_workflow`, {
name: workflow.name,
description: workflow.description,
active: workflow.active,
workflow_version: workflow.workflow_version,
table: workflow.table || '',
condition: workflow.condition || ''
});
this.logger.info('✅ Workflow created successfully!');
this.logger.info(`🆔 Workflow ID: ${response.data.result.sys_id}`);
return {
success: true,
data: response.data.result
};
}
catch (error) {
console.error('❌ Failed to create workflow:', error);
return {
success: false,
error: error instanceof Error ? error.message : String(error)
};
}
}
/**
* Create a new ServiceNow application
*/
async createApplication(application) {
try {
this.logger.info('🏗️ Creating ServiceNow application...');
this.logger.info(`📋 Application Name: ${application.name}`);
const response = await this.client.post(`${this.getBaseUrl()}/api/now/table/sys_app`, {
name: application.name,
scope: application.scope,
version: application.version,
short_description: application.short_description,
description: application.description,
vendor: application.vendor,
vendor_prefix: application.vendor_prefix,
template: application.template || '',
logo: application.logo || '',
active: application.active
});
this.logger.info('✅ Application created successfully!');
this.logger.info(`🆔 Application ID: ${response.data.result.sys_id}`);
return {
success: true,
data: response.data.result
};
}
catch (error) {
console.error('❌ Failed to create application:', error);
return {
success: false,
error: error instanceof Error ? error.message : String(error)
};
}
}
/**
* Execute a ServiceNow script
*/
async executeScript(script) {
try {
this.logger.info('⚡ Executing ServiceNow script...');
const response = await this.client.post(`${this.getBaseUrl()}/api/now/table/sys_script_execution`, {
script: script,
type: 'server'
});
this.logger.info('✅ Script executed successfully!');
return {
success: true,
data: response.data.result
};
}
catch (error) {
console.error('❌ Failed to execute script:', error);
return {
success: false,
error: error instanceof Error ? error.message : String(error)
};
}
}
/**
* Get all widgets
*/
async getWidgets() {
try {
const response = await this.client.get(`${this.getBaseUrl()}/api/now/table/sp_widget?sysparm_limit=100`);
return {
success: true,
result: response.data.result
};
}
catch (error) {
return {
success: false,
error: error instanceof Error ? error.message : String(error)
};
}
}
/**
* Get all workflows
*/
async getWorkflows() {
try {
const response = await this.client.get(`${this.getBaseUrl()}/api/now/table/wf_workflow?sysparm_limit=100`);
return {
success: true,
result: response.data.result
};
}
catch (error) {
return {
success: false,
error: error instanceof Error ? error.message : String(error)
};
}
}
/**
* Get all applications
*/
async getApplications() {
try {
const response = await this.client.get(`${this.getBaseUrl()}/api/now/table/sys_app?sysparm_limit=100`);
return {
success: true,
result: response.data.result
};
}
catch (error) {
return {
success: false,
error: error instanceof Error ? error.message : String(error)
};
}
}
/**
* Get default flow structure from ServiceNow
*/
async getFlowDefaults() {
try {
// Try to get an existing flow to see the structure
const response = await this.client.get(`${this.getBaseUrl()}/api/now/table/sys_hub_flow?sysparm_limit=1&sysparm_fields=sys_class_name,type,status,access,source_ui,sys_domain,sys_domain_path`);
if (response.data.result && response.data.result.length > 0) {
const sample = response.data.result[0];
return {
sys_class_name: sample.sys_class_name || 'sys_hub_flow',
type: sample.type || 'flow',
status: sample.status || 'published',
access: sample.access || 'public',
source_ui: sample.source_ui || 'flow_designer',
sys_domain: sample.sys_domain || 'global',
sys_domain_path: sample.sys_domain_path || '/'
};
}
}
catch (error) {
this.logger.warn('Could not fetch flow defaults, using minimal defaults');
}
// Return minimal defaults if we can't get from ServiceNow
return {
sys_class_name: 'sys_hub_flow',
type: 'flow',
status: 'published',
access: 'public'
};
}
/**
* Get instance info
*/
async getInstanceInfo() {
try {
const response = await this.client.get(`${this.getBaseUrl()}/api/now/table/sys_properties?sysparm_query=name=instance.name`);
return {
success: true,
data: response.data.result[0]
};
}
catch (error) {
return {
success: false,
error: error instanceof Error ? error.message : String(error)
};
}
}
/**
* Get a specific record by sys_id
*/
async getRecord(table, sys_id) {
try {
// Ensure we have credentials before making the API call
await this.ensureAuthenticated();
const response = await this.client.get(`${this.getBaseUrl()}/api/now/table/${table}/${sys_id}`);
return response.data.result;
}
catch (error) {
console.error(`Failed to get record from ${table}:`, error);
throw error;
}
}
/**
* Get multiple records from a table
*/
async getRecords(table, params) {
try {
// Ensure we have credentials before making the API call
await this.ensureAuthenticated();
const response = await this.client.get(`${this.getBaseUrl()}/api/now/table/${table}`, { params });
return {
success: true,
data: response.data.result
};
}
catch (error) {
console.error(`Failed to get records from ${table}:`, error);
return {
success: false,
error: error instanceof Error ? error.message : String(error)
};
}
}
/**
* Search records in a table using encoded query
*/
async searchRecords(table, query, limit = 10) {
try {
await this.ensureAuthenticated();
// Detect operation type for intelligent timeout
const operationType = (0, timeout_manager_js_1.detectOperationType)({
action: 'query',
table,
limit
});
// Use retry wrapper with intelligent timeout
const result = await (0, timeout_manager_js_1.withRetry)(async () => {
const response = await this.client.get(`${this.getBaseUrl()}/api/now/table/${table}`, {
params: {
sysparm_query: query,
sysparm_limit: limit
},
// Override timeout for this specific request
timeout: (0, timeout_manager_js_1.getTimeoutConfig)(operationType).baseTimeout
});
return response;
}, operationType, `Search ${table} (${limit} records)`);
return {
success: true,
data: {
result: result.data.result || []
}
};
}
catch (error) {
this.logger.error(`Failed to search records in ${table}:`, error);
return {
success: false,
error: error instanceof Error ? error.message : String(error)
};
}
}
/**
* Search records with offset for pagination/streaming
*/
async searchRecordsWithOffset(table, query, limit = 10, offset = 0) {
try {
await this.ensureAuthenticated();
// Detect operation type for intelligent timeout
const operationType = (0, timeout_manager_js_1.detectOperationType)({
action: 'query',
table,
limit
});
// Use retry wra