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c=n.bm(),u=(null==t?void 0:t.name)||c.name||null,d=(null==t?void 0:t.email)||c.email||null,h=n.km(),f={message:e.trim(),traits:{name:u,email:d},ticket_id:r};h?(Object.assign(f,h),f.distinct_id=h.identity_distinct_id):(f.widget_session_id=n.gm,f.distinct_id=n._posthog.get_distinct_id());try{const e=n._posthog.get_session_id();e&&(f.session_id=e);const t=n._posthog.get_session_replay_url({withTimestamp:!0,timestampLookBack:30}),i=o?n.wm():void 0;(t||i)&&(f.session_context={session_replay_url:t||void 0,current_url:i||void 0})}catch(e){wt.warn("Failed to capture session context",e)}n._posthog._send_request({url:n._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/message"),method:"POST",data:f,headers:{"X-Conversations-Token":s},callback(t){if(200!==t.statusCode&&201!==t.statusCode)return void a(bt(t,"sending message","Failed to send message",!0));if(!t.json)return void a(kt("sending message"));const r=t.json;o&&r.ticket_id&&(n.$g=r.ticket_id,n._c.saveTicketId(r.ticket_id),wt.info("New ticket created",{ticketId:r.ticket_id,forced:!0===i})),n._posthog.capture("$conversations_message_sent",{ticketId:r.ticket_id,isNewTicket:o,messageLength:e.length}),n.Og=r.created_at,n.Hg&&n.cv(),l(r)}})})})()}um(e){e&&e!==this.$g&&(this.$g=e,this._c.saveTicketId(e),this.Og=null)}getMessages(e,t){var i=this;return Z(function*(){const n=e||i.$g;if(!n)throw new Error("No ticket ID provided and no active conversation");i.um(e);const r=i.Ar.token;return new Promise((e,o)=>{const s=i.km(),l={limit:"50"};s?Object.assign(l,s):l.widget_session_id=i.gm,t&&(l.after=t),i._posthog._send_request({url:i._posthog.requestRouter.endpointFor("api",`/api/conversations/v1/widget/messages/${n}?${gt(l)}`),method:"GET",timestampMode:"query",headers:{"X-Conversations-Token":r},callback(t){i._m(t.statusCode),i.Sm(t.statusCode),200===t.statusCode?t.json?e(t.json):o(kt("fetching messages")):o(bt(t,"fetching messages","Failed 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t="open"===e._c.loadWidgetState()?"open":"closed";e.Ag=t;const i=e.Mm(),n=e.Gg,{view:r,tickets:o}=yield e.Lm();n===e.Gg?(e.Xg=r,e.Fm(t,i,r,o),e.Hg=!0,e._posthog.capture("$conversations_widget_loaded",{hasExistingTicket:!!e.$g,initialState:t,initialView:r,ticketCount:o.length,hasUserTraits:!!i}),e.cv(),e.$m()):wt.info("Conversations destroyed during widget initialization, not rendering")})()}bm(){var e;const t=(null===(e=this._posthog.persistence)||void 0===e?void 0:e.props)||{},i=this._posthog.get_property("$stored_person_properties")||{};return{name:i.$name||i.name||t.$name||t.name||void 0,email:i.$email||i.email||t.$email||t.email||void 0}}Mm(){const{name:e,email:t}=this.bm();if(e||t)return{name:e||void 0,email:t||void 0};const i=this._c.loadUserTraits();return i&&(i.name||i.email)?i:null}rm(){var e=this;return Z(function*(){if(e.$g)try{var t;const i=yield e.markAsRead(e.$g);e.Ug=i.unread_count,null===(t=e.Lg)||void 0===t||t.setUnreadCount(0),wt.info("Messages marked as read",{unreadCount:i.unread_count})}catch(e){ut(e)||wt.error("Failed to mark messages as read",e)}})()}om(){var e=this;return Z(function*(){if(e.$g)try{const n=e._posthog.config.identity_distinct_id,r=e.$g,o=yield e.getMessages(e.$g,e.Og||void 0);if(e._posthog.config.identity_distinct_id!==n||e.$g!==r)return;var t,i;K(o.unread_count)&&(e.Ug=o.unread_count,null===(t=e.Lg)||void 0===t||t.setUnreadCount(o.unread_count),o.unread_count>0&&e.hm()&&e.rm()),o.ticket_status&&e.qm(r,o.ticket_status),o.messages.length>0&&(null===(i=e.Lg)||void 0===i||i.addMessages(o.messages),e.Og=o.messages[o.messages.length-1].created_at)}catch(e){ut(e)||wt.error("Failed to load messages",e)}})()}hm(){return"open"===this.Ag}lm(){var e=this;return Z(function*(){try{var t,i,n;const r=yield e.getTickets();e.Kg=r.results,e.Jg=e.zm(r.results),null===(t=e.Lg)||void 0===t||t.updateTickets(r.results,e.Jg);const o=r.results.reduce((e,t)=>e+(t.unread_count||0),0);e.Ug=o,null===(i=e.Lg)||void 0===i||i.setUnreadCount(o),null===(n=e.Lg)||void 0===n||n.setCurrentTicketResolved(e.dm()),wt.info("Tickets loaded",{count:r.results.length,totalUnread:o})}catch(e){ut(e)||wt.error("Failed to load tickets",e)}})()}zm(e){return e.length>=1}dm(){if(!this.$g)return!1;const e=this.Kg.find(e=>e.id===this.$g);return"resolved"===(null==e?void 0:e.status)}qm(e,t){var i,n;const r=this.Kg.findIndex(t=>t.id===e);-1!==r&&this.Kg[r].status!==t&&(this.Kg=[...this.Kg.slice(0,r),ie(ie({},this.Kg[r]),{},{status:t}),...this.Kg.slice(r+1)],this.Jg=this.zm(this.Kg),null===(i=this.Lg)||void 0===i||i.updateTickets(this.Kg,this.Jg),null===(n=this.Lg)||void 0===n||n.setCurrentTicketResolved(this.dm()))}_m(e){this.Zg=((e,t)=>{if(0===e){if(ft()){const e=t+1;return 3===e&&wt.warn("Conversations polling requests are failing before receiving an HTTP response; this can happen due to network issues, CORS, browser blocking, or ad blockers. 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Error("Email is required");const n=t.Ar.token,r={email:i,request_url:t.wm()||""};return new Promise((e,i)=>{t._posthog._send_request({url:t._posthog.requestRouter.endpointFor("api","/api/conversations/v1/widget/restore/request"),method:"POST",data:r,headers:{"X-Conversations-Token":n},callback(t){200===t.statusCode?e({ok:!0}):i(bt(t,"requesting restore link","Failed to request restore link"))}})})})()}restoreFromToken(e){var t=this;return Z(function*(){if(t.km())return{status:"success"};const i=e.trim();if(!i)throw new Error("Restore token is required");try{return yield t.Cm(i)}finally{xt()}})()}restoreFromUrlToken(){var e=this;return Z(function*(){if(e.km())return null;const t=yt();if(!t)return null;try{return yield e.restoreFromToken(t)}finally{xt()}})()}getCurrentTicketId(){return this.$g}getWidgetSessionId(){return this.gm}km(){const e=this._posthog.config.identity_distinct_id,t=this._posthog.config.identity_hash;if(!e||!t)return null;const i={identity_distinct_id:e,identity_hash:t},n=this._posthog.config.identity_claims;return n&&Object.entries(n).forEach(([e,t])=>{const n="distinct_id"===e||"hash"===e||e.startsWith("hash_");e&&!n&&t&&"string"==typeof t.value&&t.value.length>0&&"string"==typeof t.hash&&t.hash.length>0&&(i[`identity_${e}`]=t.value,i[`identity_hash_${e}`]=t.hash)}),i}setIdentity(){var e;this.Nm(),null===(e=this.Lg)||void 0===e||e.setIdentityMode(!0),this.jm()}clearIdentity(){var e;this.Nm(),null===(e=this.Lg)||void 0===e||e.setIdentityMode(!1),this.jm()}Nm(){var e;this.$g=null,this._c.clearTicketId(),this.Og=null,null===(e=this.Lg)||void 0===e||e.clearMessages(!0)}jm(){var e=this;return Z(function*(){try{var t,i,n,r;const o=e._posthog.config.identity_distinct_id,s=yield e.getTickets();if(e._posthog.config.identity_distinct_id!==o)return;const l=e.Wm(s.results);null===(t=e.Lg)||void 0===t||t.updateTickets(s.results,e.Jg),null===(i=e.Lg)||void 0===i||i.setUnreadCount(e.Ug),null===(n=e.Lg)||void 0===n||n.setCurrentTicketResolved(e.dm()),e.Xg=l,null===(r=e.Lg)||void 0===r||r.setView(l),e.Hg&&e.cv(),"messages"===l&&e.$g&&e.om()}catch(e){ut(e)||wt.error("Failed to load tickets after identity change",e)}})()}destroy(){this.Gg++,this.Qg(),this.Pm(),ce&&ce.removeEventListener("online",this.rn),this.jg&&(this.jg(),this.jg=null),this.Fg&&(U(null,this.Fg),this.Fg.remove(),this.Fg=null),this.Lg=null,St===this&&(St=null),wt.info("Widget destroyed")}reset(){this._c.clearAll(),this.$g=null,this.Og=null,this.Ug=0,this.Zg=0,this.destroy(),wt.info("Conversations reset")}Fm(e,t,i="messages",n=[]){if(!de)return void wt.info("Conversations widget not rendered: Document not available");let r=de.getElementById(_t);if(!r){if(!de.body)return void wt.info("Conversations widget not rendered: Document body not available 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