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<div id="contentPanel">

<H1>Case</H1>
<H3>Internal ID: supportcase</H3>





    <H2>Fields</H2>
    <table class="jtable">
        <tr><th class="rt_fname">Internal ID</th><th class="rt_ftype">Type</th><th class="rt_fdle">nlapiSubmitField</th><th class="rt_flabel">Label</th><th class="rt_freq">Required</th><th class="rt_fhelp">Help</th></tr>
            <tr id="field_assigned">
                <td class="rt_fname">assigned</td>
                <td class="rt_ftype">select</td>
                <td class="rt_fdle">true</td>
                <td class="rt_flabel">Assigned To</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp">References an employee record that already exists in your account.
In order to retrieve a list of available values for this field, use the GetSelectValue operation.</td>
            </tr>
            <tr id="field_autoname">
                <td class="rt_fname">autoname</td>
                <td class="rt_ftype">checkbox</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Auto</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_casenumber">
                <td class="rt_fname">casenumber</td>
                <td class="rt_ftype">identifieranycase</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Number</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_category">
                <td class="rt_fname">category</td>
                <td class="rt_ftype">select</td>
                <td class="rt_fdle">true</td>
                <td class="rt_flabel">Type</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp">References a value in a user defined list at Setup &gt; Support &gt; Case Types.
In order to retrieve a list of available values for this field, use the GetSelectValue operation.</td>
            </tr>
            <tr id="field_company">
                <td class="rt_fname">company</td>
                <td class="rt_ftype">select</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Company</td>
                <td class="rt_freq">true</td>
                <td class="rt_fhelp">References an existing company record in your NetSuite account.
In order to retrieve a list of available values for this field, use the GetSelectValue operation.</td>
            </tr>
            <tr id="field_companyname">
                <td class="rt_fname">companyname</td>
                <td class="rt_ftype">text</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel"></td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_contact">
                <td class="rt_fname">contact</td>
                <td class="rt_ftype">select</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Contact</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp">References an existing contact record in your NetSuite account.
In order to retrieve a list of available values for this field, use the GetSelectValue operation.</td>
            </tr>
            <tr id="field_createddate">
                <td class="rt_fname">createddate</td>
                <td class="rt_ftype">datetime</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Created Date</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_customform">
                <td class="rt_fname">customform</td>
                <td class="rt_ftype">select</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Custom Form</td>
                <td class="rt_freq">true</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_email">
                <td class="rt_fname">email</td>
                <td class="rt_ftype">emails</td>
                <td class="rt_fdle">true</td>
                <td class="rt_flabel">Email(s)</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp">A read-only field referencing the e-mail addess of the employee selected.</td>
            </tr>
            <tr id="field_emailemployees">
                <td class="rt_fname">emailemployees</td>
                <td class="rt_ftype">select</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Copy Employees</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_emailform">
                <td class="rt_fname">emailform</td>
                <td class="rt_ftype">checkbox</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Send to Customer</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_enddate">
                <td class="rt_fname">enddate</td>
                <td class="rt_ftype">datetime</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Date Closed</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_escalationmessage">
                <td class="rt_fname">escalationmessage</td>
                <td class="rt_ftype">textarea</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Escalation Message</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_eventnumber">
                <td class="rt_fname">eventnumber</td>
                <td class="rt_ftype">text</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel"></td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_externalid">
                <td class="rt_fname">externalid</td>
                <td class="rt_ftype">text</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">ExternalId</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_helpdesk">
                <td class="rt_fname">helpdesk</td>
                <td class="rt_ftype">checkbox</td>
                <td class="rt_fdle">true</td>
                <td class="rt_flabel">Help Desk</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_inboundemail">
                <td class="rt_fname">inboundemail</td>
                <td class="rt_ftype">email</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Inbound Email Address</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_incomingmessage">
                <td class="rt_fname">incomingmessage</td>
                <td class="rt_ftype">textarea</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Message</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_insertsolution">
                <td class="rt_fname">insertsolution</td>
                <td class="rt_ftype">select</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Insert Solution</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_internalonly">
                <td class="rt_fname">internalonly</td>
                <td class="rt_ftype">checkbox</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Internal Only</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_isinactive">
                <td class="rt_fname">isinactive</td>
                <td class="rt_ftype">checkbox</td>
                <td class="rt_fdle">true</td>
                <td class="rt_flabel">Inactive</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_issue">
                <td class="rt_fname">issue</td>
                <td class="rt_ftype">select</td>
                <td class="rt_fdle">true</td>
                <td class="rt_flabel">Case Issue</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp">References a value in a user defined list at Setup &gt; Support &gt; Case Issues. This value represents an issue type.
In order to retrieve a list of available values for this field, use the GetSelectValue operation.</td>
            </tr>
            <tr id="field_item">
                <td class="rt_fname">item</td>
                <td class="rt_ftype">select</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Item</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp">References an item record that already exists in your NetSuite account. Only items that have the Offer Support tag enabled can be referenced in this field. This tag can be set in Lists &gt; Accounting &gt; Items. It can also be set when creating item records via Web services.
In order to retrieve a list of available values for this field, use the GetSelectValue operation.</td>
            </tr>
            <tr id="field_lastmessagedate">
                <td class="rt_fname">lastmessagedate</td>
                <td class="rt_ftype">datetime</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Last Message Date</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_lastmodifieddate">
                <td class="rt_fname">lastmodifieddate</td>
                <td class="rt_ftype">datetime</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Last Modified Date</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_lastreopeneddate">
                <td class="rt_fname">lastreopeneddate</td>
                <td class="rt_ftype">datetime</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Date Last Reopened</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_messagenew">
                <td class="rt_fname">messagenew</td>
                <td class="rt_ftype">checkbox</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">New Message</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_module">
                <td class="rt_fname">module</td>
                <td class="rt_ftype">select</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Module</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp">Select the product module this case is related to.You can create and edit modules on product records at &lt;_TABNAME=ADMI_ISSUEPRODUCT_&gt; &amp;gt; &lt;_TASKCATEGORY=ADMI_ISSUEPRODUCT_&gt; &amp;gt; Products.</td>
            </tr>
            <tr id="field_newsolutionfrommsg">
                <td class="rt_fname">newsolutionfrommsg</td>
                <td class="rt_ftype">textarea</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel"></td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_origin">
                <td class="rt_fname">origin</td>
                <td class="rt_ftype">select</td>
                <td class="rt_fdle">true</td>
                <td class="rt_flabel">Origin</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp">References a value in a user defined list at Setup &gt; Support &gt; Case Origin Types.
In order to retrieve a list of available values for this field, use the GetSelectValue operation.</td>
            </tr>
            <tr id="field_outgoingmessage">
                <td class="rt_fname">outgoingmessage</td>
                <td class="rt_ftype">textarea</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Reply</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_phone">
                <td class="rt_fname">phone</td>
                <td class="rt_ftype">phone</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Phone</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp">A read-only field referencing the phone number of the employee selected.</td>
            </tr>
            <tr id="field_priority">
                <td class="rt_fname">priority</td>
                <td class="rt_ftype">select</td>
                <td class="rt_fdle">true</td>
                <td class="rt_flabel">Priority</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp">References a value in a user defined list at Setup &gt; Support &gt; Case Priorities. This value represents an issue status.In order to retrieve a list of available values for this field, use the GetSelectValue operation.</td>
            </tr>
            <tr id="field_product">
                <td class="rt_fname">product</td>
                <td class="rt_ftype">select</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Product</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp">Select the product this case is related to.You can create and edit product records at &lt;_TABNAME=ADMI_ISSUEPRODUCT_&gt; &amp;gt; &lt;_TASKCATEGORY=ADMI_ISSUEPRODUCT_&gt; &amp;gt; Products.</td>
            </tr>
            <tr id="field_profile">
                <td class="rt_fname">profile</td>
                <td class="rt_ftype">select</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Profile</td>
                <td class="rt_freq">true</td>
                <td class="rt_fhelp">Select the profile you want to assign to this case. This profile determines the following:
&lt;ul&gt;&lt;li&gt;the from name and from email address shown on notification sent for this case&lt;/li&gt;
&lt;li&gt;the notification templates used&lt;/li&gt;
&lt;/ul&gt;
You can create new case profiles at &lt;_TABNAME=EDIT_CASEPROFILE_&gt; &amp;gt; &lt;_TASKCATEGORY=EDIT_CASEPROFILE_&gt; &amp;gt; Case Profiles &gt; New.</td>
            </tr>
            <tr id="field_searchsolution">
                <td class="rt_fname">searchsolution</td>
                <td class="rt_ftype">textarea</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel"></td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_serialnumber">
                <td class="rt_fname">serialnumber</td>
                <td class="rt_ftype">select</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Serial/Lot Number</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_stage">
                <td class="rt_fname">stage</td>
                <td class="rt_ftype">text</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel"></td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_startdate">
                <td class="rt_fname">startdate</td>
                <td class="rt_ftype">date</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Incident Date</td>
                <td class="rt_freq">true</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_starttime">
                <td class="rt_fname">starttime</td>
                <td class="rt_ftype">timeofday</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Incident Time</td>
                <td class="rt_freq">true</td>
                <td class="rt_fhelp"></td>
            </tr>
            <tr id="field_status">
                <td class="rt_fname">status</td>
                <td class="rt_ftype">select</td>
                <td class="rt_fdle">true</td>
                <td class="rt_flabel">Status</td>
                <td class="rt_freq">true</td>
                <td class="rt_fhelp">References a value in a user defined list at Setup &gt; Support &gt; Case Statuses. This value represents an issue status.
In order to retrieve a list of available values for this field, use the GetSelectValue operation.</td>
            </tr>
            <tr id="field_subsidiary">
                <td class="rt_fname">subsidiary</td>
                <td class="rt_ftype">select</td>
                <td class="rt_fdle">false</td>
                <td class="rt_flabel">Subsidiary</td>
                <td class="rt_freq">false</td>
                <td class="rt_fhelp">The subsidiary for the customer associated with this case is displayed here.</td>
            </tr>
            <tr id="field_title">
                <td class="rt_fname">title</td>
                <td class="rt_ftype">text</td>
                <td class="rt_fdle">true</td>
                <td class="rt_flabel">Subject</td>
                <td class="rt_freq">true</td>
                <td class="rt_fhelp">Sets the title that is displayed in the cases list, subtabs of  completed company, customer and contact records and in the subtab of completed solution records.</td>
            </tr>
    </table>

    <H2>Sublists</H2>
            <H4><span id="field_escalateto_">escalateto - Escalate To</span></H4>
            <table class="jtable">
                <tr><th class="rt_sname">Internal ID</th><th class="rt_stype">Type</th><th class="rt_slabel">Label</th><th class="rt_sreq">Required</th></tr>
                    <tr id="field_escalateto_email">
                        <td class="rt_sname">email</td>
                        <td class="rt_stype">email</td>
                        <td class="rt_slabel">Email</td>
                        <td class="rt_sreq">false</td>
                    </tr>
                    <tr id="field_escalateto_escalatee">
                        <td class="rt_sname">escalatee</td>
                        <td class="rt_stype">select</td>
                        <td class="rt_slabel">Escalatee</td>
                        <td class="rt_sreq">true</td>
                    </tr>
                    <tr id="field_escalateto_phone">
                        <td class="rt_sname">phone</td>
                        <td class="rt_stype">phone</td>
                        <td class="rt_slabel">Phone</td>
                        <td class="rt_sreq">false</td>
                    </tr>
            </table>
            <H4><span id="field_timeitem_">timeitem - Time Tracking</span></H4>
            <table class="jtable">
                <tr><th class="rt_sname">Internal ID</th><th class="rt_stype">Type</th><th class="rt_slabel">Label</th><th class="rt_sreq">Required</th></tr>
                    <tr id="field_timeitem_class">
                        <td class="rt_sname">class</td>
                        <td class="rt_stype">select</td>
                        <td class="rt_slabel">Class</td>
                        <td class="rt_sreq">false</td>
                    </tr>
                    <tr id="field_timeitem_department">
                        <td class="rt_sname">department</td>
                        <td class="rt_stype">select</td>
                        <td class="rt_slabel">Department</td>
                        <td class="rt_sreq">false</td>
                    </tr>
                    <tr id="field_timeitem_employee">
                        <td class="rt_sname">employee</td>
                        <td class="rt_stype">select</td>
                        <td class="rt_slabel">Employee</td>
                        <td class="rt_sreq">true</td>
                    </tr>
                    <tr id="field_timeitem_hours">
                        <td class="rt_sname">hours</td>
                        <td class="rt_stype">timetrack</td>
                        <td class="rt_slabel">Duration</td>
                        <td class="rt_sreq">true</td>
                    </tr>
                    <tr id="field_timeitem_id">
                        <td class="rt_sname">id</td>
                        <td class="rt_stype">integer</td>
                        <td class="rt_slabel"></td>
                        <td class="rt_sreq">false</td>
                    </tr>
                    <tr id="field_timeitem_isbillable">
                        <td class="rt_sname">isbillable</td>
                        <td class="rt_stype">checkbox</td>
                        <td class="rt_slabel">Billable</td>
                        <td class="rt_sreq">false</td>
                    </tr>
                    <tr id="field_timeitem_isexempt">
                        <td class="rt_sname">isexempt</td>
                        <td class="rt_stype">text</td>
                        <td class="rt_slabel"></td>
                        <td class="rt_sreq">false</td>
                    </tr>
                    <tr id="field_timeitem_isproductive">
                        <td class="rt_sname">isproductive</td>
                        <td class="rt_stype">text</td>
                        <td class="rt_slabel"></td>
                        <td class="rt_sreq">false</td>
                    </tr>
                    <tr id="field_timeitem_isutilized">
                        <td class="rt_sname">isutilized</td>
                        <td class="rt_stype">text</td>
                        <td class="rt_slabel"></td>
                        <td class="rt_sreq">false</td>
                    </tr>
                    <tr id="field_timeitem_item">
                        <td class="rt_sname">item</td>
                        <td class="rt_stype">select</td>
                        <td class="rt_slabel">Service Item</td>
                        <td class="rt_sreq">true</td>
                    </tr>
                    <tr id="field_timeitem_jobbillingtype">
                        <td class="rt_sname">jobbillingtype</td>
                        <td class="rt_stype">text</td>
                        <td class="rt_slabel"></td>
                        <td class="rt_sreq">false</td>
                    </tr>
                    <tr id="field_timeitem_location">
                        <td class="rt_sname">location</td>
                        <td class="rt_stype">select</td>
                        <td class="rt_slabel">Location</td>
                        <td class="rt_sreq">true</td>
                    </tr>
                    <tr id="field_timeitem_memo">
                        <td class="rt_sname">memo</td>
                        <td class="rt_stype">textarea</td>
                        <td class="rt_slabel">Memo</td>
                        <td class="rt_sreq">false</td>
                    </tr>
                    <tr id="field_timeitem_payrollitem">
                        <td class="rt_sname">payrollitem</td>
                        <td class="rt_stype">select</td>
                        <td class="rt_slabel">Payroll Item</td>
                        <td class="rt_sreq">false</td>
                    </tr>
                    <tr id="field_timeitem_timetype">
                        <td class="rt_sname">timetype</td>
                        <td class="rt_stype">select</td>
                        <td class="rt_slabel">Type</td>
                        <td class="rt_sreq">false</td>
                    </tr>
                    <tr id="field_timeitem_trandate">
                        <td class="rt_sname">trandate</td>
                        <td class="rt_stype">date</td>
                        <td class="rt_slabel">Date</td>
                        <td class="rt_sreq">true</td>
                    </tr>
            </table>


    <H2>Tabs</H2>
    <table class="jtable">
        <tr><th class="rt_tname">Name</th><th class="rt_tlabel">Label</th></tr>
            <tr>
                <td class="rt_tname">communication</td>
                <td class="rt_tlabel">Communication</td>
            </tr>
            <tr>
                <td class="rt_tname">custom</td>
                <td class="rt_tlabel">Custom</td>
            </tr>
            <tr>
                <td class="rt_tname">escalation</td>
                <td class="rt_tlabel">Escalations</td>
            </tr>
            <tr>
                <td class="rt_tname">general</td>
                <td class="rt_tlabel">General</td>
            </tr>
            <tr>
                <td class="rt_tname">interactions</td>
                <td class="rt_tlabel">Interactions</td>
            </tr>
            <tr>
                <td class="rt_tname">time</td>
                <td class="rt_tlabel">Time</td>
            </tr>
            <tr>
                <td class="rt_tname">workflow</td>
                <td class="rt_tlabel">Workflow</td>
            </tr>
    </table>

    <H2>Search Joins</H2>
    <table class="jtable">
        <tr><th class="rt_jid">Join ID</th><th class="rt_jlabel">Join Description</th><th class="rt_jname">Actual Join Name</th></tr>
            <tr>
                <td class="rt_jid">contact</td>
                <td class="rt_jlabel">Contact</td>
                <td class="rt_jname">Contact</td>
            </tr>
            <tr>
                <td class="rt_jid">customer</td>
                <td class="rt_jlabel">Customer</td>
                <td class="rt_jname">Customer</td>
            </tr>
            <tr>
                <td class="rt_jid">employee</td>
                <td class="rt_jlabel">Employee</td>
                <td class="rt_jname">Employee</td>
            </tr>
            <tr>
                <td class="rt_jid">issue</td>
                <td class="rt_jlabel">Issue</td>
                <td class="rt_jname">Issue</td>
            </tr>
            <tr>
                <td class="rt_jid">messages</td>
                <td class="rt_jlabel">Messages</td>
                <td class="rt_jname">Message</td>
            </tr>
    </table>

    <H2>Search Filters</H2>
    <table class="jtable">
        <tr><th class="rt_iname">Internal ID</th><th class="rt_itype">Type</th><th class="rt_ilabel">Label</th></tr>
            <tr>
                <td class="rt_iname">assigned</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Assigned To</td>
            </tr>
            <tr>
                <td class="rt_iname">awaitingreply</td>
                <td class="rt_itype">checkbox</td>
                <td class="rt_ilabel">Awaiting Support Reply</td>
            </tr>
            <tr>
                <td class="rt_iname">casenumber</td>
                <td class="rt_itype">text</td>
                <td class="rt_ilabel">Number/ID</td>
            </tr>
            <tr>
                <td class="rt_iname">category</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Type</td>
            </tr>
            <tr>
                <td class="rt_iname">closeddate</td>
                <td class="rt_itype">date</td>
                <td class="rt_ilabel">Date Closed</td>
            </tr>
            <tr>
                <td class="rt_iname">company</td>
                <td class="rt_itype">text</td>
                <td class="rt_ilabel">Company</td>
            </tr>
            <tr>
                <td class="rt_iname">contact</td>
                <td class="rt_itype">text</td>
                <td class="rt_ilabel">Contact</td>
            </tr>
            <tr>
                <td class="rt_iname">createddate</td>
                <td class="rt_itype">datetime</td>
                <td class="rt_ilabel">Date Created</td>
            </tr>
            <tr>
                <td class="rt_iname">email</td>
                <td class="rt_itype">text</td>
                <td class="rt_ilabel">Email</td>
            </tr>
            <tr>
                <td class="rt_iname">escalateto</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Escalated To</td>
            </tr>
            <tr>
                <td class="rt_iname">externalid</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">External ID</td>
            </tr>
            <tr>
                <td class="rt_iname">externalidstring</td>
                <td class="rt_itype">text</td>
                <td class="rt_ilabel">External ID (Text)</td>
            </tr>
            <tr>
                <td class="rt_iname">formuladate</td>
                <td class="rt_itype">date</td>
                <td class="rt_ilabel">Formula (Date)</td>
            </tr>
            <tr>
                <td class="rt_iname">formulanumeric</td>
                <td class="rt_itype">float</td>
                <td class="rt_ilabel">Formula (Numeric)</td>
            </tr>
            <tr>
                <td class="rt_iname">formulatext</td>
                <td class="rt_itype">text</td>
                <td class="rt_ilabel">Formula (Text)</td>
            </tr>
            <tr>
                <td class="rt_iname">helpdesk</td>
                <td class="rt_itype">checkbox</td>
                <td class="rt_ilabel">Help Desk</td>
            </tr>
            <tr>
                <td class="rt_iname">inboundemail</td>
                <td class="rt_itype">text</td>
                <td class="rt_ilabel">Inbound Email</td>
            </tr>
            <tr>
                <td class="rt_iname">internalid</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Internal ID</td>
            </tr>
            <tr>
                <td class="rt_iname">internalidnumber</td>
                <td class="rt_itype">integer</td>
                <td class="rt_ilabel">Internal ID (Number)</td>
            </tr>
            <tr>
                <td class="rt_iname">isinactive</td>
                <td class="rt_itype">checkbox</td>
                <td class="rt_ilabel">Inactive</td>
            </tr>
            <tr>
                <td class="rt_iname">issue</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Issue</td>
            </tr>
            <tr>
                <td class="rt_iname">issuefixedin</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Issue Fixed In</td>
            </tr>
            <tr>
                <td class="rt_iname">issuenumber</td>
                <td class="rt_itype">text</td>
                <td class="rt_ilabel">Issue Number</td>
            </tr>
            <tr>
                <td class="rt_iname">issuestatus</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Issue Status</td>
            </tr>
            <tr>
                <td class="rt_iname">issuetype</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Issue Type</td>
            </tr>
            <tr>
                <td class="rt_iname">item</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Item</td>
            </tr>
            <tr>
                <td class="rt_iname">lastmessage</td>
                <td class="rt_itype">checkbox</td>
                <td class="rt_ilabel">Most Recent Message</td>
            </tr>
            <tr>
                <td class="rt_iname">lastmodifieddate</td>
                <td class="rt_itype">datetime</td>
                <td class="rt_ilabel">Date Last Modified</td>
            </tr>
            <tr>
                <td class="rt_iname">lastreopeneddate</td>
                <td class="rt_itype">datetime</td>
                <td class="rt_ilabel">Date Last Reopened</td>
            </tr>
            <tr>
                <td class="rt_iname">locked</td>
                <td class="rt_itype">checkbox</td>
                <td class="rt_ilabel">Locked</td>
            </tr>
            <tr>
                <td class="rt_iname">message</td>
                <td class="rt_itype">clobtext</td>
                <td class="rt_ilabel">Message Text</td>
            </tr>
            <tr>
                <td class="rt_iname">messageauthor</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Message Author</td>
            </tr>
            <tr>
                <td class="rt_iname">messagedate</td>
                <td class="rt_itype">date</td>
                <td class="rt_ilabel">Message Date</td>
            </tr>
            <tr>
                <td class="rt_iname">messagetype</td>
                <td class="rt_itype">checkbox</td>
                <td class="rt_ilabel">Message Type</td>
            </tr>
            <tr>
                <td class="rt_iname">module</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Module</td>
            </tr>
            <tr>
                <td class="rt_iname">number</td>
                <td class="rt_itype">integer</td>
                <td class="rt_ilabel">Number</td>
            </tr>
            <tr>
                <td class="rt_iname">origin</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Origin</td>
            </tr>
            <tr>
                <td class="rt_iname">priority</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Priority</td>
            </tr>
            <tr>
                <td class="rt_iname">product</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Product</td>
            </tr>
            <tr>
                <td class="rt_iname">profile</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Profile</td>
            </tr>
            <tr>
                <td class="rt_iname">serialnumber</td>
                <td class="rt_itype">text</td>
                <td class="rt_ilabel">Serial/Lot #</td>
            </tr>
            <tr>
                <td class="rt_iname">stage</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Stage</td>
            </tr>
            <tr>
                <td class="rt_iname">startdate</td>
                <td class="rt_itype">datetime</td>
                <td class="rt_ilabel">Incident Date</td>
            </tr>
            <tr>
                <td class="rt_iname">status</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Status</td>
            </tr>
            <tr>
                <td class="rt_iname">subsidiary</td>
                <td class="rt_itype">select</td>
                <td class="rt_ilabel">Subsidiary</td>
            </tr>
            <tr>
                <td class="rt_iname">title</td>
                <td class="rt_itype">text</td>
                <td class="rt_ilabel">Subject</td>
            </tr>
    </table>

    <H2>Search Columns</H2>
    <table class="jtable">
        <tr><th class="rt_cname">Internal ID</th><th class="rt_ctype">Type</th><th class="rt_clabel">Label</th></tr>
            <tr>
                <td class="rt_cname">assigned</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">Assigned To</td>
            </tr>
            <tr>
                <td class="rt_cname">awaitingreply</td>
                <td class="rt_ctype">checkbox</td>
                <td class="rt_clabel">Awaiting Support Reply</td>
            </tr>
            <tr>
                <td class="rt_cname">casenumber</td>
                <td class="rt_ctype">text</td>
                <td class="rt_clabel">Number</td>
            </tr>
            <tr>
                <td class="rt_cname">category</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">Type</td>
            </tr>
            <tr>
                <td class="rt_cname">company</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">Company</td>
            </tr>
            <tr>
                <td class="rt_cname">contact</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">Contact</td>
            </tr>
            <tr>
                <td class="rt_cname">createddate</td>
                <td class="rt_ctype">datetime</td>
                <td class="rt_clabel">Date Created</td>
            </tr>
            <tr>
                <td class="rt_cname">customerstage</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">Customer Stage</td>
            </tr>
            <tr>
                <td class="rt_cname">email</td>
                <td class="rt_ctype">email</td>
                <td class="rt_clabel">Email</td>
            </tr>
            <tr>
                <td class="rt_cname">enddate</td>
                <td class="rt_ctype">datetime</td>
                <td class="rt_clabel">Date Closed</td>
            </tr>
            <tr>
                <td class="rt_cname">escalatee</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">Escalated To</td>
            </tr>
            <tr>
                <td class="rt_cname">externalid</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">External ID</td>
            </tr>
            <tr>
                <td class="rt_cname">formulacurrency</td>
                <td class="rt_ctype">currency</td>
                <td class="rt_clabel">Formula (Currency)</td>
            </tr>
            <tr>
                <td class="rt_cname">formuladate</td>
                <td class="rt_ctype">date</td>
                <td class="rt_clabel">Formula (Date)</td>
            </tr>
            <tr>
                <td class="rt_cname">formuladatetime</td>
                <td class="rt_ctype">datetime</td>
                <td class="rt_clabel">Formula (Date/Time)</td>
            </tr>
            <tr>
                <td class="rt_cname">formulanumeric</td>
                <td class="rt_ctype">float</td>
                <td class="rt_clabel">Formula (Numeric)</td>
            </tr>
            <tr>
                <td class="rt_cname">formulapercent</td>
                <td class="rt_ctype">percent</td>
                <td class="rt_clabel">Formula (Percent)</td>
            </tr>
            <tr>
                <td class="rt_cname">formulatext</td>
                <td class="rt_ctype">text</td>
                <td class="rt_clabel">Formula (Text)</td>
            </tr>
            <tr>
                <td class="rt_cname">grabref</td>
                <td class="rt_ctype">text</td>
                <td class="rt_clabel">Grab</td>
            </tr>
            <tr>
                <td class="rt_cname">helpdesk</td>
                <td class="rt_ctype">checkbox</td>
                <td class="rt_clabel">Help Desk</td>
            </tr>
            <tr>
                <td class="rt_cname">inboundemail</td>
                <td class="rt_ctype">text</td>
                <td class="rt_clabel">Inbound Email</td>
            </tr>
            <tr>
                <td class="rt_cname">internalid</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">Internal ID</td>
            </tr>
            <tr>
                <td class="rt_cname">isinactive</td>
                <td class="rt_ctype">checkbox</td>
                <td class="rt_clabel">Inactive</td>
            </tr>
            <tr>
                <td class="rt_cname">issue</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">Issue</td>
            </tr>
            <tr>
                <td class="rt_cname">issuenumber</td>
                <td class="rt_ctype">text</td>
                <td class="rt_clabel">Issue Number</td>
            </tr>
            <tr>
                <td class="rt_cname">item</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">Item</td>
            </tr>
            <tr>
                <td class="rt_cname">lastmessagedate</td>
                <td class="rt_ctype">datetime</td>
                <td class="rt_clabel">Last Msg. Date</td>
            </tr>
            <tr>
                <td class="rt_cname">lastmodifieddate</td>
                <td class="rt_ctype">datetime</td>
                <td class="rt_clabel">Last Modified</td>
            </tr>
            <tr>
                <td class="rt_cname">lastreopeneddate</td>
                <td class="rt_ctype">datetime</td>
                <td class="rt_clabel">Last Reopened</td>
            </tr>
            <tr>
                <td class="rt_cname">lastviewed</td>
                <td class="rt_ctype">datetime</td>
                <td class="rt_clabel">Last Viewed</td>
            </tr>
            <tr>
                <td class="rt_cname">locked</td>
                <td class="rt_ctype">checkbox</td>
                <td class="rt_clabel">Locked</td>
            </tr>
            <tr>
                <td class="rt_cname">module</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">Module</td>
            </tr>
            <tr>
                <td class="rt_cname">origin</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">Origin</td>
            </tr>
            <tr>
                <td class="rt_cname">priority</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">Priority</td>
            </tr>
            <tr>
                <td class="rt_cname">product</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">Product</td>
            </tr>
            <tr>
                <td class="rt_cname">profile</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">Profile</td>
            </tr>
            <tr>
                <td class="rt_cname">serialnumber</td>
                <td class="rt_ctype">text</td>
                <td class="rt_clabel">Serial/Lot #</td>
            </tr>
            <tr>
                <td class="rt_cname">stage</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">Stage</td>
            </tr>
            <tr>
                <td class="rt_cname">startdate</td>
                <td class="rt_ctype">datetime</td>
                <td class="rt_clabel">Incident Date</td>
            </tr>
            <tr>
                <td class="rt_cname">status</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">Status</td>
            </tr>
            <tr>
                <td class="rt_cname">subsidiary</td>
                <td class="rt_ctype">select</td>
                <td class="rt_clabel">Subsidiary</td>
            </tr>
            <tr>
                <td class="rt_cname">title</td>
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