mcp-cisco-support
Version:
MCP server for Cisco Support APIs including Bug Search and future tools
217 lines • 10.7 kB
JavaScript
;
Object.defineProperty(exports, "__esModule", { value: true });
exports.WebSearchHelper = void 0;
const logger_js_1 = require("./logger.js");
// Web search integration for product information resolution
class WebSearchHelper {
/**
* Resolve product ID to full product name using web search
*/
static async resolveProductName(productId) {
const result = {
fullName: null,
modelUrl: null,
searchStrategy: []
};
try {
logger_js_1.logger.info('Attempting to resolve product name via web search', { productId });
// Strategy 1: Direct Cisco support search
result.searchStrategy.push(`Web search for "${productId}" site:cisco.com/support`);
// Strategy 2: Product specifications search
result.searchStrategy.push(`Web search for "${productId} datasheet" site:cisco.com`);
// Strategy 3: General Cisco search
result.searchStrategy.push(`Web search for "Cisco ${productId}" official documentation`);
// Known product mappings based on patterns
const knownMappings = this.getKnownProductMappings();
const mapping = knownMappings[productId.toUpperCase()];
if (mapping) {
result.fullName = mapping.fullName;
result.modelUrl = mapping.modelUrl;
result.searchStrategy.push('Resolved using known product mapping database');
logger_js_1.logger.info('Product resolved via known mappings', { productId, fullName: result.fullName });
return result;
}
// Pattern-based resolution for ISR series
if (productId.match(/^ISR44\d+/i)) {
const model = productId.replace(/\/K9$/i, '');
result.fullName = `Cisco ${model} Integrated Services Router`;
result.modelUrl = `https://www.cisco.com/c/en/us/support/routers/${model.toLowerCase()}-integrated-services-router-isr/model.html`;
result.searchStrategy.push('Resolved using ISR series pattern matching');
logger_js_1.logger.info('ISR product resolved via pattern matching', { productId, fullName: result.fullName });
return result;
}
// Pattern-based resolution for Catalyst switches
if (productId.match(/^(WS-)?C\d+/i)) {
const model = productId.replace(/^WS-/, '').replace(/\/K9$/i, '');
result.fullName = `Cisco Catalyst ${model} Switch`;
result.searchStrategy.push('Resolved using Catalyst series pattern matching');
logger_js_1.logger.info('Catalyst product resolved via pattern matching', { productId, fullName: result.fullName });
return result;
}
// Pattern-based resolution for ASR series
if (productId.match(/^ASR\d+/i)) {
const model = productId.replace(/\/K9$/i, '');
result.fullName = `Cisco ${model} Series Aggregation Services Router`;
result.searchStrategy.push('Resolved using ASR series pattern matching');
logger_js_1.logger.info('ASR product resolved via pattern matching', { productId, fullName: result.fullName });
return result;
}
logger_js_1.logger.warn('Could not resolve product name', { productId });
return result;
}
catch (error) {
logger_js_1.logger.error('Web search resolution failed', {
productId,
error: error instanceof Error ? error.message : error
});
return result;
}
}
/**
* Generate web search queries for product lifecycle information
*/
static generateLifecycleSearchQueries(productId, softwareVersion) {
const queries = [];
// End-of-life searches
queries.push(`"${productId}" end of life site:cisco.com`);
queries.push(`"${productId}" EoL announcement site:cisco.com`);
queries.push(`"${productId}" end of sale site:cisco.com`);
if (softwareVersion) {
queries.push(`"${softwareVersion}" end of life end of support site:cisco.com`);
queries.push(`IOS XE "${softwareVersion}" lifecycle site:cisco.com`);
}
// Migration and replacement searches
queries.push(`"${productId}" replacement migration site:cisco.com`);
queries.push(`"${productId}" successor product site:cisco.com`);
return queries;
}
/**
* Generate comprehensive search strategy for incident investigation
*/
static generateIncidentSearchStrategy(productId, softwareVersion, symptom) {
const bugSearchTerms = [];
const webSearchQueries = [];
const recommendedApproach = [];
// Bug database search terms
if (symptom) {
bugSearchTerms.push(symptom);
bugSearchTerms.push(`${productId} ${symptom}`);
if (softwareVersion) {
bugSearchTerms.push(`${symptom} ${softwareVersion}`);
}
}
bugSearchTerms.push(productId);
if (softwareVersion) {
bugSearchTerms.push(`${productId} ${softwareVersion}`);
}
// Web search queries for additional context
if (symptom) {
webSearchQueries.push(`"${symptom}" "${productId}" site:cisco.com`);
webSearchQueries.push(`"${symptom}" troubleshooting site:cisco.com`);
}
webSearchQueries.push(`"${productId}" known issues site:cisco.com`);
if (softwareVersion) {
webSearchQueries.push(`"${softwareVersion}" release notes problems site:cisco.com`);
}
// Recommended search approach
recommendedApproach.push('1. Search bug database with specific symptom keywords');
recommendedApproach.push('2. Search bug database by product ID and version');
recommendedApproach.push('3. Use progressive search to try broader terms if no results');
recommendedApproach.push('4. Web search for official Cisco documentation and release notes');
recommendedApproach.push('5. Check end-of-life status if version is older');
return {
bugSearchTerms,
webSearchQueries,
recommendedApproach
};
}
/**
* Known product mappings for common Cisco products
*/
static getKnownProductMappings() {
return {
'ISR4431/K9': {
fullName: 'Cisco 4431 Integrated Services Router',
modelUrl: 'https://www.cisco.com/c/en/us/support/routers/4431-integrated-services-router-isr/model.html',
productSeries: 'Cisco 4000 Series Integrated Services Routers'
},
'ISR4431': {
fullName: 'Cisco 4431 Integrated Services Router',
modelUrl: 'https://www.cisco.com/c/en/us/support/routers/4431-integrated-services-router-isr/model.html',
productSeries: 'Cisco 4000 Series Integrated Services Routers'
},
'ISR4451/K9': {
fullName: 'Cisco 4451 Integrated Services Router',
modelUrl: 'https://www.cisco.com/c/en/us/support/routers/4451-integrated-services-router-isr/model.html',
productSeries: 'Cisco 4000 Series Integrated Services Routers'
},
'ISR4451': {
fullName: 'Cisco 4451 Integrated Services Router',
modelUrl: 'https://www.cisco.com/c/en/us/support/routers/4451-integrated-services-router-isr/model.html',
productSeries: 'Cisco 4000 Series Integrated Services Routers'
},
'ISR4461/K9': {
fullName: 'Cisco 4461 Integrated Services Router',
modelUrl: 'https://www.cisco.com/c/en/us/support/routers/4461-integrated-services-router-isr/model.html',
productSeries: 'Cisco 4000 Series Integrated Services Routers'
},
'C9200-24T': {
fullName: 'Cisco Catalyst 9200 Series 24-Port Gigabit Switch',
modelUrl: 'https://www.cisco.com/c/en/us/support/switches/catalyst-9200-series-switches/series.html',
productSeries: 'Cisco Catalyst 9200 Series'
},
'ASR1001-X': {
fullName: 'Cisco ASR 1001-X Series Aggregation Services Router',
modelUrl: 'https://www.cisco.com/c/en/us/support/routers/asr-1001-x-router/model.html',
productSeries: 'Cisco ASR 1000 Series'
},
'CUCM': {
fullName: 'Cisco Unified Communications Manager',
modelUrl: 'https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/series.html',
productSeries: 'Cisco Unified Communications Manager (CallManager)'
},
'CallManager': {
fullName: 'Cisco Unified Communications Manager',
modelUrl: 'https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/series.html',
productSeries: 'Cisco Unified Communications Manager (CallManager)'
}
};
}
/**
* Convert version to Cisco API format (remove leading zeros)
* 17.09.06 -> 17.9.6
* 15.01.04 -> 15.1.4
*/
static formatVersionForCiscoAPI(version) {
return version.replace(/\.0+(\d)/g, '.$1');
}
/**
* Get the product series name for bug API searches
*/
static getProductSeries(productId) {
const mappings = this.getKnownProductMappings();
const mapping = mappings[productId.toUpperCase()];
if (mapping?.productSeries) {
return mapping.productSeries;
}
// Pattern-based resolution for ISR series
if (productId.match(/^ISR44\d+/i)) {
return 'Cisco 4000 Series Integrated Services Routers';
}
// Pattern-based resolution for Catalyst switches
if (productId.match(/^(WS-)?C92\d+/i)) {
return 'Cisco Catalyst 9200 Series';
}
// Pattern-based resolution for ASR series
if (productId.match(/^ASR10\d+/i)) {
return 'Cisco ASR 1000 Series';
}
// Pattern-based resolution for UC Manager
if (productId.match(/^(CUCM|CallManager|Unified.*Communications.*Manager)/i)) {
return 'Cisco Unified Communications Manager (CallManager)';
}
return null;
}
}
exports.WebSearchHelper = WebSearchHelper;
//# sourceMappingURL=web-search.js.map