intercom-client
Version:
Official Node bindings to the Intercom API
20 lines (19 loc) • 1.09 kB
JavaScript
;
// This file was auto-generated by Fern from our API Definition.
Object.defineProperty(exports, "__esModule", { value: true });
exports.SlaApplied = void 0;
var SlaApplied;
(function (SlaApplied) {
/**
* SLA statuses:
* - `hit`: If there’s at least one hit event in the underlying sla_events table, and no “missed” or “canceled” events for the conversation.
* - `missed`: If there are any missed sla_events for the conversation and no canceled events. If there’s even a single missed sla event, the status will always be missed. A missed status is not applied when the SLA expires, only the next time a teammate replies.
* - `active`: An SLA has been applied to a conversation, but has not yet been fulfilled. SLA status is active only if there are no “hit, “missed”, or “canceled” events.
*/
SlaApplied.SlaStatus = {
Hit: "hit",
Missed: "missed",
Cancelled: "cancelled",
Active: "active",
};
})(SlaApplied || (exports.SlaApplied = SlaApplied = {}));