intercom-client
Version:
Official Node bindings to the Intercom API
36 lines (35 loc) • 2.21 kB
TypeScript
/**
* This file was auto-generated by Fern from our API Definition.
*/
/**
* The SLA Applied object contains the details for which SLA has been applied to this conversation.
* Important: if there are any canceled sla_events for the conversation - meaning an SLA has been manually removed from a conversation, the sla_status will always be returned as null.
*/
export interface SlaApplied {
/** object type */
type: string;
/** The name of the SLA as given by the teammate when it was created. */
sla_name: string;
/**
* SLA statuses:
* - `hit`: If there’s at least one hit event in the underlying sla_events table, and no “missed” or “canceled” events for the conversation.
* - `missed`: If there are any missed sla_events for the conversation and no canceled events. If there’s even a single missed sla event, the status will always be missed. A missed status is not applied when the SLA expires, only the next time a teammate replies.
* - `active`: An SLA has been applied to a conversation, but has not yet been fulfilled. SLA status is active only if there are no “hit, “missed”, or “canceled” events.
*/
sla_status: SlaApplied.SlaStatus;
}
export declare namespace SlaApplied {
/**
* SLA statuses:
* - `hit`: If there’s at least one hit event in the underlying sla_events table, and no “missed” or “canceled” events for the conversation.
* - `missed`: If there are any missed sla_events for the conversation and no canceled events. If there’s even a single missed sla event, the status will always be missed. A missed status is not applied when the SLA expires, only the next time a teammate replies.
* - `active`: An SLA has been applied to a conversation, but has not yet been fulfilled. SLA status is active only if there are no “hit, “missed”, or “canceled” events.
*/
type SlaStatus = "hit" | "missed" | "cancelled" | "active";
const SlaStatus: {
readonly Hit: "hit";
readonly Missed: "missed";
readonly Cancelled: "cancelled";
readonly Active: "active";
};
}