intercom-client/dist/api/types/AdminReplyTicketRequest.d.ts

Official Node bindings to the Intercom API

/**
 * This file was auto-generated by Fern from our API Definition.
 */
/**
 * Payload of the request to reply on behalf of an admin
 */
export interface AdminReplyTicketRequest {
    message_type: AdminReplyTicketRequest.MessageType;
    type: "admin";
    /** The text body of the reply. Notes accept some HTML formatting. Must be present for comment and note message types. */
    body?: string;
    /** The id of the admin who is authoring the comment. */
    admin_id: string;
    /** The time the reply was created. If not provided, the current time will be used. */
    created_at?: number;
    /** The quick reply options to display. Must be present for quick_reply message types. */
    reply_options?: AdminReplyTicketRequest.ReplyOptions.Item[];
    /** A list of image URLs that will be added as attachments. You can include up to 10 URLs. */
    attachment_urls?: string[];
}
export declare namespace AdminReplyTicketRequest {
    type MessageType = "comment" | "note" | "quick_reply";
    const MessageType: {
        readonly Comment: "comment";
        readonly Note: "note";
        readonly QuickReply: "quick_reply";
    };
    type ReplyOptions = ReplyOptions.Item[];
    namespace ReplyOptions {
        interface Item {
            /** The text to display in this quick reply option. */
            text: string;
            /** A unique identifier for this quick reply option. This value will be available within the metadata of the comment ticket part that is created when a user clicks on this reply option. */
            uuid: string;
        }
    }
}