intercom-client
Version:
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TypeScript
/**
* This file was auto-generated by Fern from our API Definition.
*/
/**
* A Statistics object containing all information required for reporting, with timestamps and calculated metrics.
*/
export interface ConversationStatistics {
/** */
type: "conversation_statistics";
/** Duration until last assignment before first admin reply. In seconds. */
time_to_assignment?: number;
/** Duration until first admin reply. Subtracts out of business hours. In seconds. */
time_to_admin_reply?: number;
/** Duration until conversation was closed first time. Subtracts out of business hours. In seconds. */
time_to_first_close?: number;
/** Duration until conversation was closed last time. Subtracts out of business hours. In seconds. */
time_to_last_close?: number;
/** Median based on all admin replies after a contact reply. Subtracts out of business hours. In seconds. */
median_time_to_reply?: number;
/** Time of first text conversation part from a contact. */
first_contact_reply_at?: number;
/** Time of first assignment after first_contact_reply_at. */
first_assignment_at?: number;
/** Time of first admin reply after first_contact_reply_at. */
first_admin_reply_at?: number;
/** Time of first close after first_contact_reply_at. */
first_close_at?: number;
/** Time of last assignment after first_contact_reply_at. */
last_assignment_at?: number;
/** Time of first admin reply since most recent assignment. */
last_assignment_admin_reply_at?: number;
/** Time of the last conversation part from a contact. */
last_contact_reply_at?: number;
/** Time of the last conversation part from an admin. */
last_admin_reply_at?: number;
/** Time of the last conversation close. */
last_close_at?: number;
/** The last admin who closed the conversation. Returns a reference to an Admin object. */
last_closed_by_id?: string;
/** Number of reopens after first_contact_reply_at. */
count_reopens?: number;
/** Number of assignments after first_contact_reply_at. */
count_assignments?: number;
/** Total number of conversation parts. */
count_conversation_parts?: number;
}