helpshift-plugin-phonegap/src/ios/nativeSDK/Release-4.13.0.txt

Plugin for integrating Helpshift's SDK into a Phonegap/Cordova project

Helpshift SDK v4.13.0 Release Notes (for iOS)
---------------------------------------------

Helpshift is an embedded support desk for native apps.
Helpshift SDK for iOS is required for having Helpshift support running on native apps.

Requirements:
App must be running on iOS 6, 7 or 8.
The SDK works with armv7, armv7s, arm64 as well as i386/x86_64 (iOS simulator) architectures.
Helpshift SDK v4.13.0 will run only on Xcode6 and above.

Documentation for Installation and Usage Instructions:
http://developers.helpshift.com/

New features:
4.13.0 Release Date: August 19, 2015
       * Improved ticket avoidance to include the FAQs flows.
       * Added a feature that prevents empty or gibberish tickets from being filed.
       * Added support for two new languages: Polish and Arabic
       * Bug fixes
       * UI fixes
4.12.1 Release Date: July 17, 2015
       * Add workaround for iOS UIScrollView inconsistency bug.
       * Bug fixes
       * UI fixes
4.12.0 Release Date: July 10, 2015
       * Fix the bug in handling conversations with special characters in them.
       * Fix the FAQs syncing bug during migrations.
       * Move more code to ARC.
       * Improve the FAQ on device search with Fuzzy matching.
       * Fix iOS 6 compatibility.
       * UI fixes
4.11.1 Release Date: June 2, 2015
       * Bug fixes
       * UI fixes
4.11.0 Release Date: May 26, 2015
       * Ability to change SDK language dynamically.
       * Added fuzzy search for FAQ searches.
       * Search term highlighting for FAQs.
       * Additional navigation bar customisations.
       * Bug fixes
       * UI fixes
4.10.2 Release Date: March 25, 2015
       * Bug fixes
4.10.1 Release Date: March 20, 2015
       * Added delegate call for customer satisfaction surveys.
       * Added delegate call for tracking Helpshift session begins.
       * Out of the box support for new languages: Hungarian, Czech, Slovenian and Traditional Chinese.
       * Bug fixes
       * UI fixes
4.10.0 Release Date: March 4, 2015
       * Allow admins to attach files with replies
       * Allow admins to reopen conversations
       * Added multi-user feature for support conversations
       * Added new delegate methods for conversation updates
       * Bug fixes
       * UI fixes
4.9.1 Release Date: October 9, 2014
       * Bug fixes.
4.9.0 Release Date: October 7, 2014
       * Added an API option "showSearchOnNewConversation" which when enabled will enhance ticket avoidance by suggesting relevant FAQs to the users before they start a new conversation.
       * Added an API option "enableFullPrivacy" which when enabled will restrict the user from attaching a screenshot and from sending personally identifiable information in meta-data.
       * UI fixes.
       * Bug fixes.
4.8.0 Release Date: September 16, 2014
       * Full iOS 8 compatibility.
       * iOS 8 bug fixes.
       * iOS 8 UI fixes.
4.7.0 Release Date: September 2, 2014
       * Added support for Customer satisfaction survey, which prompts your app users to rate their customer support experience with your agents.
       * Agent names will now be visible in an ongoing conversation.
       * Added an API option, "conversationPrefillText", for prefilling new conversation description.
       * Added an API option, "hideNameAndEmail", for conditionally hiding name and email fields when starting a new conversation.
       * UX improvements for attaching screenshot.
       * Removed FAQ sync status.
       * Added support for deep-links in FAQs.
       * Bug fixes.
       * UI fixes.
4.6.0 Release Date: July 9, 2014
       * Added a API option "requireEmail" to make emails compulsory or optional in the new conversation form.
       * Added fixes for iOS 8.
       * Added fixes for empty custom metadata.
       * Updated Korean translations.
       * Bug fixes
       * UI fixes
4.5.0 Release Date: June 6, 2014
       * Optimized FAQ updates. Changes to FAQs in the admin are now updated and shown as soon as the SDK is opened.
       * Users can now directly attach screenshots while submitting new conversation or during an ongoing conversation.
       * New options for enableContactUs flag for ticket avoidance: ALWAYS, AFTER_VIEWING_FAQS and NEVER
       * setName:andEmail: API can now clear name and email if nil is passed for both.
       * Automatic app rating reminder is now available alongside the manual app rating API.
       * Bug fixes
       * UI fixes
4.4.0 Release Date: April 30, 2014
       * Added new app rating API (showAlertToRateAppWithURL:withCompletionBlock:). Automatic review request is now removed in this release.
       * Conversation text and message reply text are now buffered, if users leaves the screen while typing is in progress.
       * Improved message resolution interaction.
       * Added a new option in skinning plist for cell selection color.
       * Improved on some skinning bugs.
       * Improved on new conversation submission warnings.
       * Improved on FAQ helpful/unhelpful UI interaction.
       * Various bug fixes (crashes related to migration).
       * UI fixes
4.3.1 Release Date: March 12, 2014
       * Critical migration bug fix that caused a conversation related crash
4.3.0 Release Date: March 7, 2014
       * Added method pauseDisplayOfInAppNotification: to pause/resume display of in-app notifications
       * Added optional delegate method didReceiveInAppNotificationWithMessageCount: for in-app notifications
       * Added Dutch translations
       * Potrait only/Landscape only rotation now supported in the SDK, if app supports the same
       * New inapp notification delegate method
       * Review request in conversation can now be customized via localized strings.
       * Bug fixes
       * UI fixes
4.2.1 Release Date: February 23, 2014
       * Fixed some critical crashes (Crash during screenshot attach, FAQ mark helpful/unhelpful and others).
4.2.0 Release Date: February 3, 2014
       * Added support for fullscreen and formsheet modal presentation styles on iPad
       * Added Turkish translations
       * Static library now contains a 64-bit simulator slice
       * Added support for custom metadata in API options
       * Bug fixes
       * UI fixes
4.1.0 Release Date: December 23, 2013
       * Conversation forwarding feature added to SDK
       * New Rate/Review & Feedback feature
       * Now using CFBundleShortVersionString instead of CFBundleVersion for app version
       * Added support for background image in HelpshiftConfig.plist
       * Fixed bugs related to getNotificationCountRemote being called from inside helpshiftSessionHasEnded
       * Improved UX for resolution rejected by user for resolved conversations
       * Bug fixes
       * UI fixes
4.0.0 Release Date: December 4, 2013
       * Multiple issues and inbox is no longer supported
       * The conversation interface has been unified into a single channel
       * New API calls for support tools and install method. Refer upgrade guide: http://developers.helpshift.com/ios/upgrade-3x/
       * When FAQ is marked unhelpful, users can contact you to tell you why
       * Moved helpshift db from Documents/ folder to Library/ folder
       * New strings for localizations
       * Bug fixes
       * UI fixes
3.2.1 Release Date: October 26, 2013
       * Fixed UI issue that causes the view to cut off if UINavigationBar translucency is set to NO
       * Bug fixes
       * UI fixes
3.2.0 Release Date: October 18, 2013
       * Added support for arm64 architecture
       * Added custom tags feature for tagging issues being reported
       * Critical UI fix for FAQ search
       * Bug fix for Vimeo video rendering in FAQs
       * Other bug fixes
3.1.2 Release Date: October 4, 2013
       * Critical fix for a bug introduced in 2.6.0 that caused intermittent crashes (race condition)
       * UI fixes
3.1.1 Release Date: September 25, 2013
       * Critical fix for Search UI issues in 3.1.0
3.1.0 Release Date: September 24, 2013
       * Japanese and Korean translations added
       * Stability fixes
       * Bug fixes
       * UI fixes
3.0.0 Release Date: September 13, 2013
       * iOS 7 Support for iPad
       * Bug fixes
       * UI fixes
3.0.0-rc.1 Release Date: September 7, 2013
       * iOS 7 Support for iPhone/iPod Touch devices
       * Skinning changes for iOS 7
       * UI fixes
2.6.1  Release Date: September 3, 2013
       * Bug fixes
       * UI fixes
2.6.0  Release Date: August 29, 2013
       * Migrating away from OpenUDID to identifierForVendor for iOS 6.0+
       * FAQ support for right-to-left languages
       * Bug fixes
2.6.0-rc.5 Release Date: August 14, 2013
       * Critical UI fixes related to progress hud in landscape mode
2.6.0-rc.4 Release Date: August 13, 2013
       * Removed some detached UIKit methods to main thread
       * FAQ screen fixes
       * Bug fixes
       * UI fixes
2.6.0-rc.3 Release Date: August 6, 2013
       * Name collision fixes
       * UI fixes
2.6.0-rc.2 Release Date: July 29, 2013
       * UI fixes
2.6.0-rc.1 Release Date: July 25, 2013
       * Send screenshot bug fixes
       * Memory optimization fixes
       * Bug fixes
2.5.0 Release Date: June 17, 2013
       * Bug fixes in chat
2.5.0-rc.1 Release Date: June 6, 2013
       * UX change in the way in app notifications are shown
       * Bug fixes
       * UI fixes
2.4.0 Release Date: May 22, 2013
       * In app notification bug fixes
       * UI fixes
2.4.0-rc.1 Release Date: May 8, 2013
       * In app notifications
       * Bug fixes
       * UI fixes
2.3.0 Release Date: May 2, 2013
2.3.0-rc.2 Release Date: April 29, 2013
       * Bug fixes
2.3.0-rc.1 Release Date: April 25, 2013
       * Added API's to clear user data and breadcrumb list.
2.2.0 Release Date: April 17, 2013
       * Bug fixes
2.2.0-rc.3 Release Date: April 13, 2013
       * Bug fixes
2.2.0-rc.2 Release Date: April 12, 2013
       * Bug fixes
2.2.0-rc.1 Release Date: April 11, 2013
       * Added optional flags for reporting issues
2.1.0 Release Date: April 10, 2013
2.1.0-rc.2 Release Date: April 3, 2013
       * Bug fixes
       * UI fixes
2.1.0-rc.1 Release Date: March 28, 2013
       * Added translation for German, Spanish, Russian, Italian, French
       * New api to show a decomposed view for showing all FAQs
       * Improved FAQ display
       * Bug fixes
2.0.1 Release Date: March 26, 2013
       * Bug fixes
2.0.0 Release Date: March 20, 2013
       * registerDeviceToken api is now asynchronous
       * Bug fixes
       * UI fixes
2.0.0-rc.1 Release Date: March 13, 2013
       * Urban Airship bug fixes on iPad
       * Fixes for custom popovers on iPhone
       * Other bug fixes
       * UI fixes
2.0.0-beta.3 Release Date: March 8, 2013
       * iPad support
       * Links and telephone numbers in chat messages are discernible and clickable
       * Added api to provide additional metadata with every reported issue
       * Bug fixes
       * UI fixes
2.0.0-beta.2 Release Date: February 25, 2013
       * Bug fixes
2.0.0-beta.1 Release Date: February 22, 2013
       * Enhanced skinning support through plist files
       * Enhanced Decomposition support
       * Localization support
       * Animation/UI fixes
       * Bug fixes
1.4.6 Release Date : February 18, 2013
       * Notification API fixes
1.4.5 Release Date : February 6, 2013
       * Documentation updates
1.4.5-rc2 Release Date: February 1, 2013
       * iOS 6 Navigation Controller rotation fixes
1.4.5-rc1 Release Date: January 30, 2013
       * Critical fix: Chat polling not working if notification polling is running
1.4.4 Release Date: January 24, 2013
       * Added support for multilingual issue reporting
       * Some memory leaks resolved
       * Bug fixes
1.4.4-rc2 Release Data: January 21, 2013
       * Special characters handled for report issue
       * Chat screen offline messages fixes
       * Some UI fixes
       * Other bug fixes
1.4.4-rc1 Release Data: January 16, 2013
       * Added new apis for getting notifications about issue updates.
       * Added screenshot confirmation before sending the image.
       * Bug fixes
       * UI fixes
1.4.3 Release Date: January 10, 2013
       * Added Helpshift delegate method for helpshift session ended.
       * Bug fixes
1.4.2 Release Date: January 2, 2013
       * Report issue decomposition
       * Bug fixes
       * UI fixes
       * Documentation updates
1.4.1 Release Date: December 28, 2012
       * Bug fixes
1.4.0 Release Date: December 27, 2012
       * Urban airship integration
       * Search performance improvements
       * Improved documentation
       * Bug fixes
       * UI fixes
1.3.3 Release Date: December 19, 2012
       * Bug fixes
       * UI fixes
1.3.2 Release Date: December 18, 2012
       * Crittercism integration
       * Bug fixes
1.3.1 Release Date: December 13, 2012
       * Bug fixes
1.3.0 Release Date: December 12, 2012
       * Support for landscape mode
       * Bug fixes
       * UI fixes
1.2.4 Release Date: December 7, 2012
       * Bug fixes
1.2.3 Release Date: December 5, 2012
       * Updates to the device meta-data being sent to the server
       * Api for migrating the data in case user migrates from an old sdk which stored data in the standard user-defaults
       * The user-defaults storage is now sandboxed away to avoid data deletion when application clears its own data
       * User profile is based on a config value from the config api
       * Enhancements to the review request workflow
       * Migrating to config api for getting the review request information such as url and interval
       * Debug log limit now comes from a dedicated config option rather than using the breadcrumb limit
       * Bug fixes
       * UI fixes
1.2.2 Release Date: November 23, 2012
    * Change in the method signature for installing the Helpshift library support.
    * Bug fixes
    * UI fixes
1.2.1 Release Date: November 12, 2012
    * iPod touch carrier does not exist (case handled)
    * UIView choppy animations fixed
    * Reachability class conflict fixed
    * Memory leak fixes
    * UI/Stability fixes

1.2.0 Release Date: November 2, 2012
        * Funnel support
        * UI Changes/Fixes
        * Powered By Helpshift logo
        * Stability fixes
        * New UI for the library including half-modal and fullscreen views
        * Screenshot thumbnail
        * Network warnings
        * Review Feedback workflow
        * Skinning support for the app through the admin dashboard
        * Extra device information
        * Debug logs for the app
        * Breadcrumbs support
        * Was this FAQ helpful workflow
        * Universal library with support for simulator, armv7, armv7s versions
        * Support for iPhone 5
        * Improved stability and performance