helpshift-plugin-phonegap

Helpshift SDK 3.10.0 Release Notes (for Android) ------------------------------------------------ Helpshift is an embedded support desk for native apps. (http://helpshift.com) Helpshift SDK for Android is required for having Helpshift support running on native apps. Requirements: App must be running on any version between android-8 to android-21 (Android 2.2 to Android 5.0). Documentation for Installation and Usage Instructions: http://www.helpshift.com/docs/android/ New features: 3.10.0 Release Date: August 19, 2015 * Improved ticket deflection. * Reduce empty gibberish tickets. * Added translations for Arabic and Polish. * Bug fixes.3.9.1 Release Date: June 25, 2015 * FIX Edge case bug where screenshot could not be rendered after an automation reply * FIX Attach Screenshot crash on OnePlus One device 3.9.0 Release Date: May 21, 2015 * Add API to set the SDK locale. * FIX custom notification sound doesn't work if custom icon is not set. * Add capability to toggle agent name visibility from admin dashboard. * Add capability to highlight matching term in FAQ search. * Add support for tags based searching in FAQ search. * Implement fuzzy string matching for FAQ search. * Add delegate for informing the developer of the unread messages count whenever Helpshift receives a new notification. 3.8.0 Release Date: March 16, 2015 * Add ability to handle and open admin side attachments. * Add ability to allow multiple users of the app to have isolated Helpshift conversations. * Fix truncation of URLs in conversation view. * Add delegates to track conversation related updates. * Add ability to support follow-up for closed conversations. * Add API config option for showing Helpshift screens in dialog mode for tablets. * Bug fixes. * UI fixes. 3.7.2 Release Date: February 24, 2015 * Add support for sound, vibration and light in notification. * FIX Do not allow movie files to be attached in conversations. * FIX Add compatibility for Honeycomb ActionBar. * Add string translations for Traditional Chinese, Slovenian, Hungarian, Czech, Indonesian, Vietnamese, Thai languages. * FIX Use HttpUrlConnection to fix conflict with OkHTTP library. 3.7.1 Release Date: December 04, 2014 * Bug fixes for the Session delegates code * Bug fixes * UI fixes 3.7.0 Release Date: November 25, 2014 * Update the theming capabilities for the SDK. * Add accessibility labels for all the SDK actions. * Add Helpshift delegate for tracking begin and end sessions. * Remove BuildConfig.class from Helpshift.jar to avoid conflict. * Bug fixes * UI fixes 3.6.0 Release Date: October 07, 2014 * Added an API option "showSearchOnNewConversation", which will enhance ticket avoidance by providing him list of FAQs that may relate to the issue that he is having. * Added an API option "enableFullPrivacy", which when set enables full privacy controls for the SDK including - not having an attach screenshot button, not sending personally identifiable information in meta-data etc. * Bug fixes * UI fixes 3.5.0 Release Date: September 02, 2014 * Added support for Customer satisfaction survey, which prompts your app users to rate their customer support experience with your agents. * Agent names will now be visible in an ongoing conversation. * Added a API option, "conversationPrefillText", for prefilling new conversation description. * Added a API option, "hideNameAndEmail", for conditionally hiding name and email fields when starting a new conversation. * UX improvements for attaching screenshot. * Removed FAQ sync status. * Added support for deep-links in FAQs. * Bug fixes. * UI fixes. 3.4.2 Release Date: July 10, 2014 * Remove external dependency for apache commons codec. * Persist and use the most recent version of custom meta-data. * Persist the requireEmail flag value across all API calls. * Android L Preview compatible. 3.4.1 Release Date: June 19, 2014 * Add requireEmail flag for API config. 3.4.0 Release Date: June 09, 2014 * Optimized FAQ updates. Changes to FAQs in the admin are now updated and shown as soon as the SDK is opened. * Users can now directly attach screenshots while submitting new conversation or during an ongoing conversation. * New options for "enableContactUs" flag for ticket avoidance: ALWAYS, AFTER_VIEWING_FAQS and NEVER * "setNameAndEmail" API can now clear name and email if null is passed for both. * Automatic app rating reminder is now available alongside the manual app rating API. * Bug fixes * UI fixes 3.3.1 Release Date: May 22, 2014 * Refactor internationalized search code. 3.3.0 Release Date: May 07, 2014 * Added new app rating API (showAlertToRateApp). * Automatic review request is now removed in this release. * New conversation text and conversation reply text buffer is now saved as draft. * Improved conversation resolution (YES/NO) interaction. 3.2.1 Release Date: April 03, 2014 * Fix crash when attaching screenshot images from cloud storage 3.2.0 Release Date: March 24, 2014 * Replace the ibm Transliterator with indigenous solution for Internationalized search * Remove dependency on appcompat library. Replace with indigenous action-bar support for older devices. * Add translated strings for Dutch * Change Question voting UI * Additions to configurable strings used in the SDK * Bug fixes 3.1.1 Release Date: February 24, 2014 * Fix review reminder popup mechanism * Fix do not show empty FAQ sections in FAQs pager * Bug fixes 3.1.0 Release Date: February 10, 2014 * Add support for custom metadata in API config * Reduce jar size by removing unused classes via proguard * Add translated strings for Russian, Turkish, Korean and Japanese * Use SQLite for storing FAQ data 3.0.1 Release Date: January 22, 2014 * Fix gotoConversationAfterContactUs flag typo * Deprecate HSIssueTagsKey and replace with HSTagsKey 3.0.0 Release Date: January 09, 2014 * Multiple issues and inbox is no longer supported * The conversation interface has been unified into a single channel * New API calls for support tools and install method * Added Conversation Forwarding feature * New Rate/Review & Feedback feature * Strings for localizations updated * Fix UI for HSQuestion view 2.8.2 Release Date: December 06, 2013 * Add support for Kindle devices * Remove proguard shrinking and obfuscation for Helpshift jar 2.8.1 Release Date: November 20, 2013 * Fix critical validation for setUsername, setEmail API 2.8.0 Release Date: November 05, 2013 * Implement Action Bar UI via v7 appcompat library * Stability fixes to Question activity * Automatically tag issues when they are reported from the SDK 2.7.2 Release Date: November 20, 2013 * Fix critical validation for setUsername, setEmail API 2.7.1 Release Date: October 25, 2013 * Fix potential memory issues 2.7.0 Release Date: September 02, 2013 * UI fixes for list view dividers * API retry for mark question helpful/unhelpful and setDeviceToken * Cleanup of unused resources * Screenshot sending size limited to 1.25 MB * Add config for custom notification icon * Notification text now customizable in hs_strings.xml * Add RTL support for FAQ * Add URL truncation for conversation messages * Bug fixes 2.6.2 Release Date: August 05, 2013 * Explicitly close HSRetryService after every retry. (used for resending failed messages) 2.6.1 Release Date: July 29, 2013 * Better error handling for install call 2.6.0 Release Date: June 19, 2013 * Bug fix for link rendering in question view * Seperate strings resources for search box and report issue hint * Add full screen support for Helpshift activities * Move Helpshift SDK to Android Library Project format 2.5.0 Release Date: May 29, 2013 * Retry mechanism for failed messages. * New API to handle GCM and Urban Airship push. * Add Portuguese(BR) and Simplified Chinese strings. * Bug fix related to in-app notification disable flag 2.4.0 Release Date: May 15, 2013 * In-app notifications * Enhanced API for GCM Push * Bug and UI fixes 2.3.0 Release Date: May 02, 2013 * Fixed notification poller * Tablet support 2.2.0 Release Date: April 17, 2013 * Optional flags for reporting issue. * UI fixes. 2.1.2 Release Date: April 15, 2013 * Bug fixes 2.1.1 Release Date: April 05, 2013 * Bug fixes 2.1.0 Release Date: April 03, 2013 * Added translations for German, Spanish, Russian, Italian and French * Decomposed view for all FAQ sections * Improved FAQ display 2.0.1 Release Date: March 26, 2013 * Minor bug fix 2.0.0 Release Date: March 20, 2013 * Skinning for activities * Decomposed views for section, question and inbox * Added support for GCM push. * Added support for Metadata. * Linkable urls and phone numbers in messages. * Chat messages are now copyable. * Review request fix. * UI fixes. * Minor enhancements and bug fixes 1.5.2 Release Date: February 08, 2013 * Support UTF-8 text in reporting issue. 1.5.1 Release Date: February 06, 2013 * Performance improvments. * Debug log limit can now be modified from admin dashboard. 1.5.0 Release Date: January 30, 2013 * Search performance improvements * FAQ performance improvements * Minor enhancements and bug fixes 1.4.2 Release Date: January 04, 2013 * Minor bug fix 1.4.1 Release Date: January 04, 2013 * Minor bug fix 1.4.0 Release Date: December 31, 2012 * Add functions to SDK to poll for notification count * Add function to SDK to show "Report Issue" Activity * Minor enhancements and bug fixes 1.3.1 Release Date: December 27, 2012 * Minor bug fix 1.3.0 Release Date: December 27, 2012 * Urban Airship integration support * Improved FAQ caching * Improved support for specifying user id * Minor Enhancements and Bug Fixes 1.2.6 Release Date: December 22, 2012 * Bug fixes 1.2.5 Release Date: December 14, 2012 * Minor Enhancements 1.2.4 Release Date: December 13, 2012 * Bug fixes 1.2.3 Release Date: December 12, 2012 * Performance improvements * Bug fixes 1.2.2 Release Date: December 10, 2012 * Bug fixes 1.2.1 Release Date: December 06, 2012 * Bug fixes 1.2.0 Release Date: December 05, 2012 * Updated doc * Configurable Review Popup * Configurable Skip of Profile Form 1.1.0 Release Date: December 03, 2012 * Reduction in SDK jar size. * Stability/Bug Fixes 1.0.1 Release Date: November 19, 2012 * Stability/Bug Fixes * Updated doc 1.0.0 Release Date: November 7, 2012 * Basic library implementation * Notification count api * Screenshots in issues * Review requests from issues * Skinning support * Breadcrumbs api * Extra device info * Funnel implementation