fcc-core/utils/call-center/ucccontrol/onlineevent.js

Fusion communication center.

export default {
  /**
   * 签入成功
   * @param eventname
   * @returns {string}
   * @constructor
   */
  OnSignInSuccess (eventname) {
    // 新增话务操作流水 并缓存对应的 操作流水号
    this.addLog({
      AGENT_OPT_TYPE: '30',
      REMARK: `签入成功,签入号码:${this.userInfo.SIGNIN_CODE}`,
      eventname
    })
    // 设置签入技能 默认签入全部的技能队列
    this.changeAgentSkill({
      'autoflag': false,
      'phonelinkage': 0,
      'skillId': this.xw.getSysParam('SET_SKILLS')
    })
    this.modifyFlag({
      isSignIn: true
    })
    return 'OnSignInSuccess'
  },
  /**
   * 签出成功
   * @returns {string}
   * @constructor
   */
  OnSignOutSuccess (eventname) {
    // 签出成功关闭数据库连接
    // this.db.db.close()
    this.eventctrl.stopGetEvent()
    this.eventctrl.eventQueue = []
    this.modifyFlag({
      agentState: 2
    })
    // 更新话务操作流水
    this.updateLog([
      'OnSignInSuccess',
      'OnSayBusySuccess',
      'OnForceBusy',
      'OnSayFreeSuccess',
      'OnForceIdle',
      'OnEnterWorkSuccess'
    ]).then(() => {
      this.modifyFlag({
        eventData: {},
        isHold: false
      })
    }).catch((e) => {
      console.log(e)
    })
    return 'OnSignOutSuccess'
  },
  /**
   * 示忙成功
   * @constructor
   */
  OnSayBusySuccess (eventname) {
    // 新增示忙操作流水
    this.addLog({
      AGENT_OPT_TYPE: `32${this.busyReason || ''}`,
      REMARK: `示忙成功，示忙原因:${this.busyReason || ''}`,
      eventname
    })
    return 'OnSayBusySuccess'
  },
  OnAgentForceBusySuccess (eventname) {
    this.addLog({
      AGENT_OPT_TYPE: '26',
      REMARK: '强制将他人示忙成功',
      eventname
    })
    return 'OnAgentForceBusySuccess'
  },
  /**
   * 示闲成功
   * @constructor
   */
  OnSayFreeSuccess (eventname) {
    this.addLog({
      AGENT_OPT_TYPE: '10',
      REMARK: '示闲成功',
      eventname
    })
    this.updateLog(['OnForceBusy', 'OnSayBusySuccess', 'OnEnterWorkSuccess'])
    return 'OnSayFreeSuccess'
  },
  /**
   * 进入工作态成功
   * @constructor
   */
  OnEnterWorkSuccess (eventname) {
    this.isWorking = true
    this.addLog({
      AGENT_OPT_TYPE: '47',
      REMARK: '进入整理态',
      eventname
    })
    this.updateLog('OnSayFreeSuccess')
    return 'OnEnterWorkSuccess'
  },
  /**
   * 退出工作态成功
   * @constructor
   */
  OnCancelWorkSuccess () {
    this.isWorking = false
    this.updateLog('OnEnterWorkSuccess')
    return 'OnCancelWorkSuccess'
  },
  /**
   * 收到便签
   * type 1 普通消息
   *     2  三方通话成功的通知
   * @param eventname
   * @returns {string}
   * @constructor
   */
  async OnReceiveNote (eventname) {
    const params = this.getEventData(eventname)
    const context = JSON.parse(params.context)
    if (context.type === 2) {
      const { transType } = await this.queryCallData()
      this.eventData['OnAnswerSuccess'].transType = transType || 0
      // 更新通话类型为三方
      this.updAgentCallRecord({
        CALL_TYPE: this.getCallType(transType)
      })
    }
    if (context.type === 1) {
      this.components.$callbar.$notify({
        title: `${params.sender}发送一条消息给你`,
        message: `${context.text}`
      })
    }
    return 'OnReceiveNote'
  }
}