fcc-core/utils/call-center/events/ignoreEvents.js

Fusion communication center.

/**
 * transType
 * 1.队列释放转
 * 2.队列咨询
 * 3.队列转移
 * 4.队列三方
 * 5.坐席咨询
 * 6.坐席转移
 * 7.坐席三方
 * 8.外线释放
 * 9.外线成功转
 * 10.外线咨询
 * 11.外线转移---咨询后
 * 12.外线三方--咨询后
 * 13转IVR--释放转
 * 14转IVR--挂起转
 */
const ignoreConfig = {
  transType: {
    '2': {
      AgentEvent_Talking: true,
      AgentEvent_Customer_Alerting: true,
      AgentEvent_Call_Release: true,
      AgentMediaEvent_Record: true
    },
    '4': {
      AgentEvent_Talking: true
    },
    '5': {
      AgentEvent_Talking: true,
      AgentEvent_Customer_Alerting: true,
      AgentMediaEvent_Record: true
    },
    '7': {
      AgentEvent_Talking: true
    },
    '10': {
      AgentEvent_Talking: true,
      AgentMediaEvent_Record: true,
      AgentOther_PhoneRelease: true
    },
    '12': {
      AgentEvent_Talking: true,
      AgentMediaEvent_Record: true
    }
  }
}

export function ignoreEvent (type, event) {
  const { transType } = ignoreConfig
  return transType[type] && (transType[type][event])
}