fcc-core/api/pointToPointCall/dialVoice/index.js

Fusion communication center.

/**
 * 音频点呼
 */
import { changeEmployeeICPStatus, validateStatus, getUserInfoByAccount, addPhoneCallRecord, addOPTRecord, changeOPTRecord, changePhoneCallRecord, addMonitorRecordSnapShot, formatDate } from '../pointCall'

// 呼叫主体
export default async function (xw, params) {
  await xw.validate(params, {
    'userAccount': { type: 'string', required: true },
    'location': { type: 'object' }
  })
  await new Promise(async (resolve, reject) => {
    // 获取被叫人员的信息
    let sendUserInfo = await getUserInfoByAccount({ 'USER_ACCOUNT': params.userAccount }, xw)
    if (!sendUserInfo || !sendUserInfo.ICP_CODE) {
      reject(new xw.BaseException(417, '呼叫对象不存在或账号错误'))
      return false
    }
    // 检测状态
    let resultState = await validateStatus(xw, sendUserInfo)
    if (resultState !== 0) {
      reject(new xw.BaseException(resultState))
      return false
    }
    let queryParam = {
      isVideo: '0',
      callId: sendUserInfo.ICP_CODE, // 对方的icp_code
      callType: '0', // voip呼叫
      userName: sendUserInfo.USER_NAME
    }
    if (params.location) {
      queryParam.locX = params.location.locX || ''
      queryParam.locY = params.location.locY || ''
      queryParam.scale = params.location.scale || '1'
    }
    // 开始呼叫
    xw.exe.emit('PhoneCall', queryParam)
    xw.SEND_ICP_CODE = sendUserInfo.ICP_CODE
    let phoneCallWaterCode = '' // 语音流水
    let trafficWaterCode = '' // 话务流水

    let handleOnCallConnected = data => {
      handleOnCallConnectedFormat(xw, data, phoneCallWaterCode, trafficWaterCode)
    }
    let handleOnUpload = data => {
      handleOnUploadFormat(xw, data, phoneCallWaterCode)
    }
    // 呼叫回调
    xw.exe.once('PhoneCall', async data => {
      // 呼叫成功
      if (data.resultCode === 0) {
        changeEmployeeICPStatus('2', xw) // 广播并且修改agent_state状态 忙碌
      }
      // 无论成功失败，都要新增流水
      phoneCallWaterCode = await addPhoneCallRecord({ // 添加语音通话流水
        USER_CODE: sendUserInfo.USER_CODE,
        OPPO_NO: sendUserInfo.ICP_CODE, // 对方的ICP_CODE
        MEDIA_TYPE: '9', // 5 = voip语音呼叫
        CALL_CHNL: '52', // 52 = voip语音呼叫
        CALL_TYPE: '3', // 3 = 内部呼叫
        CALL_REMARK: '添加语音通话流水'
      }, xw)
      trafficWaterCode = await addOPTRecord({ // 新增话务操作流水
        USER_CODE: sendUserInfo.USER_CODE,
        IS_SUCCESS: '0',
        AGENT_OPT_TYPE: '90', // 90 = 点对点语音呼叫
        CALL_OBJ_ID: '2', // 2 = 内部呼叫 员工编号
        REMARK: '添加话务流水'
      }, xw)
    })
    xw.exe.on('OnUpload', handleOnUpload)
    xw.exe.on('OnCallConnected', handleOnCallConnected)
    // 挂机
    xw.exe.once('OnCallEnd', data => {
      changeEmployeeICPStatus('1', xw) // 广播并且修改agent_state状态 空闲
      xw.exe.off('OnCallConnected', handleOnCallConnected)
      xw.exe.off('OnUpload', handleOnUpload)
      setTimeout(() => {
        phoneCallWaterCode && changePhoneCallRecord(phoneCallWaterCode, { CALL_DURATION: 0, HANGUP_TYPE: data.data.endType, CLAA_REMARK: '修改话务流水记录时长' }, xw)
        trafficWaterCode && changeOPTRecord(trafficWaterCode, { OPT_DURATION: 0, REMARK: '修改话务流水记录时长' }, xw)
        phoneCallWaterCode = ''
        trafficWaterCode = ''
      }, 2000)
    })
  })
}

// 接通处理
let handleOnCallConnectedFormat = (xw, data, phoneCallWaterCode, trafficWaterCode) => {
  if (data.resultCode === 0) {
    if (phoneCallWaterCode && trafficWaterCode) {
      changePhoneCallRecord(phoneCallWaterCode, { CALLOUT_SUC: '1', IS_SUCCESS: '1', REMARK: '修改通话流水呼出成功标志' }, xw) // 修改通话流水呼出成功标志
      changeOPTRecord(trafficWaterCode, { IS_SUCCESS: '1', REMARK: '修改话务流水成功标志' }, xw) // 修改话务流水成功标志
      return
    }
    setTimeout(() => {
      changePhoneCallRecord(phoneCallWaterCode, { CALLOUT_SUC: '1', IS_SUCCESS: '1', REMARK: '修改通话流水呼出成功标志' }, xw) // 修改通话流水呼出成功标志
      changeOPTRecord(trafficWaterCode, { IS_SUCCESS: '1', REMARK: '修改话务流水成功标志' }, xw) // 修改话务流水成功标志
    }, 2000)
  }
}
// 截录屏处理
let handleOnUploadFormat = (xw, data, phoneCallWaterCode) => {
  if (data.resultCode === 0) {
    addMonitorRecordSnapShot({ // 新增截屏流水
      SNO: phoneCallWaterCode,
      REC_CUT_OUT_ADD: data.data.path,
      REC_SNO_TYPE: 3, // 1会议 2监控 3点对点
      REC_TYPE: data.data.UPLOAD_TYPE, // 1截屏 2录屏
      START_TIME: data.data.UPLOAD_TYPE === 2 ? formatDate(new Date(data.data.start_time * 1000), 'yyyy-MM-dd HH:mm:ss') : formatDate(new Date(), 'yyyy-MM-dd HH:mm:ss'),
      CUT_OUT_TIME: data.data.UPLOAD_TYPE === 2 ? formatDate(new Date(), 'yyyy-MM-dd HH:mm:ss') : formatDate(new Date(), 'yyyy-MM-dd HH:mm:ss'),
      END_TIME: data.data.UPLOAD_TYPE === 2 ? formatDate(new Date(data.data.end_time * 1000), 'yyyy-MM-dd HH:mm:ss') : formatDate(new Date(), 'yyyy-MM-dd HH:mm:ss')
    }, xw)
  }
}