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{ "hash": "609bab3dfda92d8b5c56b2bbea2cd70a5dbe0811", "textPages": [ "E3 ACCESS YOUR INVOICES ONLINE AT WWW.HESSENEFlGY.COM\nBILLING ADDRESS INVOICE INFORMATION\n\nUNIVERSITY OF MASSACHUSETTS \"1009 Invoice Date: 12/13/2011\n\nAttn: Mary Walsh 1'3°°“\"'E35'A0K Invoice #: H11613480\n\nUMASS Lowell ' (1‘3°°'437'7255) Payment Due Date: 01/12/2012\n\nC“\"\"”°°I‘ Ha\" Payment Terms: Net 30 Days\n\n1 University Avenue Fax P M th d:\n\nLowell, MA 01854 1-866-239-5671 aymem '3 ° chad‘\n\nSERVICE LOCATION INFORMATION Email ACCOUNT INFORMATION\nQCSTeam@hess.com\nHess Account #: 5886431464896 Utility Name: Colonial Gas\nService Location: Lowell - IPI - SCH - New Web PooIIPoint: COLGAS DCO__TGP\n333 Aiken St. www.hessenergy.com Utility Account #: 00045-95217-090\nLowell, MA 01854\nHours (Sept - May)\nMon-Fri 8am-6pm\nHours (June - Aug)\nMon-Fri 8am-5pm\nPurchase Unit\nNatural Gas Deliveries Deal ID Order # Date From - To Volume UOM PVICB Total\nCommodity 1314323 11I15f2011 11I3OI2011 65.72 MMBTU $7.28 $478.44\nCommodity 1314323 120112011 120912011 36.97 MMBTU $8.98 $331.99\nTotal Charges: $810.43\nPage 1 of 1\n- — -2--— - — PLEASE TEAR AT PERFORATION AND RETURN WITH YOUR PAYMENT — —- ——2- — -\nTHANK YOU FOR CHOOSING HESS AS YOUR ENERGY SUPPLIER\nCustomer Name: UNIVERSITY OF MASSACHUSETTS\nHess Account #: 588643/464896\nInvoice #: H11613480 Amount Due: \n. 'ct_mk_ Remittance Tm P I _ Payment Due Date:_ 01/12/2012\nHess Corporation I\nP_O_ Box 905243 For Internal Use Only\nCharlotte. NC 28290-5243\nPlease Reference Invoice Number with Pa ent |\nHfis\n\n", "IF YOU SUSPECT A NATURAL GAS LEAK OR SMELL GAS DIAL 911 OR CONTACT YOUR LOCAL UTILITY DISTRIBUTION COMPANY\nHESS CORPORATION\nCustomer Service Hours: Please Remit Payment To:\nMonday--Friday 8 a.m. to 6 p.m. (Sept-May) Hess Corporation\nMonday--Friday 8 a.m. to 5 p.m. (June-Aug) PO Box 905243\nQuestions concerning your account? chatt°tte' NC 282906243\nPlease contact Customer Account Services at Definifiony\nPhenet 1'80: 'HESS‘A OK t437'Ct£t§t_|)_ Fe%}t\"eee'239'5e7t Board of Public Utilities- State onsible for regulating local\nWWW‘ eeeenetgtteem eem eeeeem utility companies. (may also be called Public Service Commission)\nCommonly Asked Questions\n\nQ; Who W,-ii reed my mete, end when will it be reed? Burner Tip- Point where natural gas is ultimately used by the customer (the\nA: The utility company is still responsible for reading your meter. The meter)-\n\ntiming is based on the specific utility company's procedures. _\n\nCCF- 100 cubic feet of gas. This is a measure of gas usage.\n\n0: Wh ' th 1‘ b'll d'ff t th th t\n\non the tat‘;-ty iggziiitgtzgn on my I t ere” an 6 usage amoun Gate- iihysical cerlmection of an interstate Pipeline and the Dipeline of\nA: Hess bills on city gate volume. The utility bill is based on meter e eee tte eta gee U tt 3’\n\nadin b t’ to I at‘ . Th d'ff , t'l't I’ I ,' . .. .\n\n;:. 322.2; 23.2 .:;:.f; ...:..'..:;::::.:.:;:.;“:.i:: g3r?;m;g'*g;\"};“a'gfi;ghe of to \nin your local pricing. Line loss is a regulated charge based on percent- 9 e p '\n\negee eetetmtnee by eeett ttttttty te eempetteete tet the etttttyte ptpettne Distribution Utility (LDC/EDC)- A retail natural gas/electricity distribution\nSystem tees‘ company that delivers natural gas/electricity to end-users.\n\nQ: Now that l have chosen Hess as my natural gas/electricity marketer Knewafi (kw), one thousand (1300) watts_ A unit of measure of the\n\nhow Wt” my 3'5_\"\"C9 Change? amount of electricity needed to operate given equipment.\n\nA: The only difierence you should see is in billing. Hess will charge you\n\nt‘~'-‘ft the C_0mm0ditY. White the Utitity (LDC/EDC) Witt Charge YOU if-it Kilowatt-hour (kWh)- The most commonly used unit of measure telling the\ndistribution/transportation. There should be no other changes in your gas/ amount of electricity ooneon-ted over time_ it means one kilowatt of\nelectric service. The utility will still read your meter and you should still electricity supplied for one hour,\n\ncall the utility in the event of an emergency.\n\nLine Loss- The difference between the amount of commodity (natural gas)\n\n0: Do I have to sign an agreement? brought to the city gate, versus the amount of commodity usage reported at\nA: Yes. Hess will not sell natural gas/electricity to anyone without a the meter (burner tip). Line loss was previously included by the utility in your\nsigned agreement. This is to protect you as well as us. Customers tfltai PFiCih9- Line i033 i5 3 T9QUi3t9d Charge based Oh Deffieht?-Q93\n\nshould not purchase any commodity from a marketer without an determined by each utility to compensate for the utility's pipeline system\nagreement because they will be at risk for penalties should the supplier I055-\n\nfail to live up to obligations. L I D b C (LDC EDC) h Th f d b\n\noca istri ution ompany I c arges- e ee assesse y\n\nQ: when and how often Wm ) be billed? the local utility for deliveryof naturalogas/electricity to the customer’s home\nA: Initially, there may be up to a two month delay from the time you enroll or business through Utlllty.S distribution lines. in most cases this charge is\nor start to receive service to the time you receive your first bill. This is emett Sepattttety by the ”t't'tV'\n\ndue to timing with the utility company enrollment requirements. You can . . ,\n\n. . Meter- A device for measuring levels and volumes of a customer s natural\nexpect a mommy mvolce thereafter\" gas and electricity usage The local utility retains responsibility for reading\n0: Can I be changed to another marketer without my consent? and maintaining these meters’\n\nAt Ne’ '3,“’,\"’f~fl”\"=‘t‘°\"_ texts eentetn Strong eetteumet pteteettett teettttee MMBTU- Million British thermal units, which is a heating equivalent measure\nthat ptet,t'e't_ etemttttttg ' There, are eettete pettatttee t°t_me_tttetete Wee for natural gas and is an alternative measure of natural gas reserves.\nengage in this practice. Slamming is the involuntary switching of a\nCustomer trot“ ‘me S”ppt'e\" t° a”°thet- No Utility Data Available- If this appears on your bill, we were unable to\n\n_ _ 9 obtain usage data for your meter from the local utility company. Your next bill\n0- What are GSA Ch3T993/C\"9d't3- will show usage data for this unread period and the next reading period.\nA: Gas Settlement Adjustment (GSA) either credits or debits your account\nt0? the Vatue 0t hatl-\"at 933 US$199 that ditt3|'5 tit-\"Tl YOU’ C-Ohtlacted Therm- One hundred thousand (100,000) British thermal units (1 Therm:\nquantity. 100,000 Btu)\n\nHessEnergy.com has a multitude of features and tools for you, making account management easier than ever before.\n\nThe online Customer Center never closes, giving you the chance to manage your account at your own convenience.\n\nListed below are a few of the benefits that customers are currently receiving online:\n\n_ o User-friendly access to your account 24/7\n *_'\"\"e .- . 0 Personalized dashboards containing an overview of your account\ni- I Manage multiple accounts under one or separate profiles\nif _ E 0 View current invoices before you receive them in the mail or retrieve historic invoices\n\" ' '- -—-- — - 0 Compare your usage over time\n_. .r~' '—“\"'“\" '' Direct access to your account balance\nit And more.\nVisit www.HessEnergy.com to get started today.\n\n", "E3 ACCESS YOUR INVOICES ONLINE AT WWW.HESSENERGY.COM\nBILLING ADDRESS INVOICE INFORMATION\n\nUNIVERSITY OF MASSACHUSETTS Ph°\"° Invoice Date: 12/13/2011\n\nArm: Mary Walsh 1-300-HESS-AOK Invoice #: H11613479\n\nUMASS Lowell (1'3°°'437\"7255) Payment Due Date: 01/12/2012\n\nC”\"\"°°I‘ H3\" Payment Terms: Net 30 Days\n\n1 University Avenue Fax P M h d:\n\nLowell, MA 01854 1-866-239-5671 \"\"\"'\"°\"t °' ° °“°°\"\n\nSERVICE LOCATION INFORMATION Email ACCOUNT INFORMATION\nQCSTeam@hess.com\nHess Account #: 588643/464864 Utility Name: Colonial Gas\nService Location: Lowell - IPI Web PooIIPoint: COLGAS DCQ_TGP\n333 Aiken St www.hessenergy.com Utility Account #: 00045-95216-600\nLowell, |'v1A 01854\nHours (Sept - May)\nMon-Fri 8am-6pm\nHours (June - Aug)\nMon-Fri 8am-5pm\nNEW CHARGES\nPurchase Unit\nNatural Gas Deliveries Deal ID 0|'d9l' # Date From - To Volume UOM Price Total\nCommodity 1314323 1111512011 11!30l2011 162.15 MMBTU $7.28 $1,180.45\nCommodity 1315147 1210112011 12110912011 91.21 MMBTU $6.679 $609.19\nTotal Charges: $1,789.64\nPage 1 of 1 _\n— — —— -- — PLEASE TEAR AT PERFORATION AND RETURN WITH voun PAYMENT — — ——-— — —\nTHANK YOU FOR CHOOSING HESS AS YOUR ENERGY SUPPLIER\nCustomer Name: UNIVERSITY OF MASSACHUSETTS\nHess Account #: 588643/464864\nInvoice #: H11513479 Amount Due: \n. check Remittance To: Payment Due Date: (:31/12/2012 I .\nHess Corporation I\nP_O_ Box 905243 For Intemai Use Only\nCharlotte, NC 28290-5243\nPlease Reference Invoice Number with Pa ent\nI-lfifi\n\n", "IF YOU SUSPECT A NATURAL GAS LEAK OR SMELL GAS DIAL 911 OR CONTACT YOUR LOCAL UTILITY DISTRIBUTION COMPANY\nHESS CORPORATION\nCustomer Service Hours: Please Remit Payment To:\nMonday--Friday 8 a.m. to 6 p.m. (Sept-May) Hess Corporation\nMonday--Friday 8 a.m. to 5 p.m. (June-Aug) PO Box 905243\nQuestions concerning your account? Charlotte’ NC 28290-5243\nPlease contact Customer Account Services at Defintfi°nS_\nPhone: 1'8Ot$e'HESS'AOK (437'(;(23i:§t). '866'239'5671 Board of Public Utilities- State agency responsible for regulating local\nWWW‘ SSenergy‘C°m eam eSS'°°m utility companies. (may also be called Public Service Commission)\nCommonly Asked Questions _ _ _ _\n\nQ; who Wt); reed my meter end when Wm it be reed? Burner Tip- Point where natural gas IS ultimately used by the customer (the\nA: The utility company is still responsible for reading your meter. The meteri-\n\ntiming is based on the specific utility company's procedures. CCF 100 b_ f t f _|_h_ _ f\n\n- cu io ee o gas. is is a measure o gas usage.\n\n0: Why is the usage amount on my bill different than the usage amount _ _ , _ , _ , _\n\non the utility company bill? City Gate- Physical connection of an interstate pipeline and the pipeline of\nA: Hess bills on city gate volume. The utility bill is based on meter the local naiurai gas Utmty\n\nreadin s burne t‘ t o r locat' . Th d'ff , t‘l't l'ne I , ' . . . .\n\nset bygant(:i variels E3 Etiiityii Line .221wasep.—L.§Li.lTft$'cIJ§eé byctiii ilfiiiity g:r?;m§1‘;'tt§’ttff:a'?efteE“e ‘mi °i \"3i“\"a' 9a3’e'e°i\"°'iV p'°\"'ded i° V°\"\n\nin your local pricing. Line loss is a regulated charge based on percent- 9 9 p '\n\nages determmed by each minty to compensate for the umtyis p'pei'ne Distribution Utility (LDC/EDC)- A retail natural gas/electricity distribution\nSystem toss‘ company that delivers natural gas/electricity to end-users.\n\n0: Now that I have chosen Hess as my natural gas/electricity marketer Kttewett tkwt, one theueene (1 ‘Dee, wette A unit et meeeete et the\n\n“OW Wt” my 59r'VtC9 Change’? amount of electricity needed to operate given equipment.\n\nA: The only difference you should see is in billing. Hess will charge you\n\nfer ti_'|e C_0mm0ditY. White the Utiiitli it-DC/EDC) Wiii Charge YOU fer’ Kilowatt-hour (kWh)- The most commonly used unit of measure telling the\ndistribution/transportation. There should be no other changes in your gas! emcunt ct electricity consumed ever time, it means cne ltilcwett ct\nelectric service. The utility will still read your meter and you should still electricity supplied for one hour,\n\ncall the utility in the event of an emergency.\n\nLine Loss- The difference between the amount of commodity (natural gas)\n\nQ: Do I have to sign an agreement? brought to the city gate, versus the amount of commodity usage reported at\nA: Yes. Hess will not sell natural gas/electricity to anyone without a the meter (burner tip). Line loss was previously included by the utility in your\nsigned agreement. This is to protect you as well as us. Customers total PriCir1g- Line i053 is a regulated Charge based 0\" Pereeritegee\n\nshould not purchase any commodity from a marketer without an determined by each utility to compensate for the utility's pipeline system\nagreement because they will be at risk for penalties should the supplier ‘O55-\n\nfail to live up to obligations.\n\nLocal Distribution Company (LDC/EDC) charges- The fee assessed by\n\nQ’. when and how etcten Wm ti be bmed? the local utility for delivery. of naturaltgast/electricity to the customer's home\nAt tntttetttt there may be up to a two month detay from the time you enrott or business through utilitys distribution lines. In most cases this charge is\nor start to receive service to the time you receive your first bill. This is med Separaieiy by the ”i\"'iV'\n\ndue to timing with the utility company enrollment requirements. You can . . ,\n\nexpect a monthly invoice thereafter. Meter- A device for measuring levels and volumes of a customers natural\n\ngas and electricity usage. The local utility retains responsibility for reading\n\n0: Can lbe changed to another marketer without my consent? and mamtaming these meters‘\n\nA: No‘ 99!'°§”'ati°”. iaifis Contain Strong Consumjer protection features MMBTU- Million British thermal units, which is a heating equivalent measure\nthat pr°i_i'b't_ slamming ' There_ are_ sever? penames i°r_ marketers who for natural gas and is an alternative measure of natural gas reserves.\nengage in this practice. Slamming is the involuntary switching of a\n\nC‘-'5t°mer from One 3“pF’i'e\" i° anoihe“ No Utility Data Available- If this appears on your bill, we were unable to\n\nobtain usage data for your meter from the local utility company. Your next bill\n. h ' 9\n\n0- W at are GSA Ch3’g9$/C\"9d't3- will show usage data for this unread period and the next reading period.\n\nA: Gas Settlement Adjustment (GSA) either credits or debits your account\n\nfor the Vaiue 0t \"3t'-\"at Q33 '-‘Sage that ditiers itom YOUF Ceritraeted Therm- One hundred thousand (100,000) British thermal units (1 Therm:\nquantity. 100.000 Btu)\n\nHessEnergy.com has a multitude of features and tools for you, making account management easier than ever before.\nThe onllne Customer Center never closes, giving you the chance to manage your account at your own convenience.\nListed below are a few of the benefits that customers are currently receiving onllne:\ne___ 0 User-friendly access to your account 24/7\n '“\" ' 0 Personalized dashboards containing an overview of your account\n. - 0 Manage multiple accounts under one or separate profiles\n . ~ 0 View current invoices before you receive them in the mail or retrieve historic invoices\n.. I .\n\" - ' Compare your usage over time\n-4 A ' ‘ ' ' Direct access to your account balance\n1‘-\"LL- I And more.\nVisit www.HessEnergy.com to get started today.\n\n" ] }