business-as-code/dist/finance/sla.d.ts

Primitives for expressing business logic and processes as code

/**
 * SLAPolicy — service-level agreement with auto-credit / auto-refund / escalate
 * on breach. The SaS book's "outcome-pricing requires you to stand behind quality"
 * substrate.
 */
export interface SLATarget {
    metric: 'latency-ms' | 'accuracy' | 'on-time' | 'completeness' | 'first-contact-resolution' | 'csat' | string;
    /** Threshold value or expression (e.g. 'day-5', 0.95, 1000). */
    threshold: number | string;
}
export interface SLAPolicy {
    $id: string;
    $type: 'SLAPolicy';
    serviceRef: string;
    targets: SLATarget[];
    onBreach: {
        /** Percent of charge to credit back (0-100). */
        creditPercent?: number;
        /** Percent of charge to refund (0-100). */
        refundPercent?: number;
        /** Worker (Person/Agent/Role) to escalate to. */
        escalateTo?: string;
    };
}
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