archon-agent-kit-prp-automated/project-initializers/real_project_initial.md

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# Customer Management System - CRM Platform

A comprehensive customer relationship management system for small to medium businesses, designed to streamline customer interactions, track sales opportunities, and manage customer data effectively.

## Features
- Customer profile management with contact information
- Sales opportunity tracking and pipeline management
- Email integration and communication history
- Task and appointment scheduling
- Reporting and analytics dashboard
- Mobile-responsive web interface
- API for third-party integrations

## Goals
- Increase customer retention by 25%
- Reduce response time to customer inquiries by 50%
- Improve sales conversion rate by 30%
- Provide actionable insights through analytics
- Enable seamless team collaboration

## Constraints
- Must support up to 10,000 customer records
- Should integrate with existing email systems (Gmail, Outlook)
- Cannot exceed 5GB database size initially
- Must comply with GDPR data protection requirements
- Should work on all modern browsers and mobile devices

## Success Criteria
- 99.5% system uptime
- Page load times under 2 seconds
- 95% user satisfaction rating
- 40% reduction in manual data entry
- Successful integration with 3+ email providers

## Target Users
- Sales representatives
- Customer service agents
- Sales managers
- Business owners
- Marketing teams

## Technical Requirements
- RESTful API architecture
- Real-time notifications
- Secure authentication with OAuth2
- Data encryption at rest and in transit
- Automated backup and recovery
- Scalable database design

## Business Requirements
- ROI positive within 6 months
- Training time under 2 hours per user
- Support for multiple business units
- Customizable workflows and fields
- Integration with accounting systems