@twilio/flex-ui/src/core/TelemetryManager/FlexTelemetryConstants.d.ts

Twilio Flex UI

export declare enum Clients {
    flexSDK = "flex-sdk",
    cbmSDK = "cbm-sdk",
    taskRouterSDK = "task-router-sdk",
    syncSDK = "sync-sdk",
    voiceSDK = "voice-sdk",
    conversationsSDK = "conversations-sdk",
    sdk = "sdk",
    ui = "flex-ui"
}
export declare enum FLEX_GENERAL_TELEMETRY_EVENTS {
    FLEX_INIT = "Flex UI Init",
    DEVICE_ERROR = "Flex UI Call Device Error",
    CALL_ACCEPTED = "Flex UI Call Accepted",
    CALL_DISCONNECTED = "Flex UI Call Disconnected",
    CALL_CANCELLED = "Flex UI Call Canceled",
    CALL_QUALITY_ISSUE = "Flex UI Call Quality Issue",
    USER_LOGOUT = "Flex UI Logout",
    QUEUE_STATS_METRICS_SELECTED = "Queue Metrics Selected",
    AUDIO_OUTPUT_SELECTED = "Audio Output Device Selected",
    AUDIO_INPUT_SELECTED = "Audio Input Device Selected",
    LOCALE_CHANGED = "Locale Changed",
    TRANSFER_INITIATED = "Transfer Initiated",
    TRANSFER_SUBMITTED = "Transfer Submitted",
    TRANSFER_FAILED = "Transfer Failed"
}
export declare enum FLEX_DIGITAL_TRANSFERS_TELEMETRY_EVENTS {
    TRANSFER_AI_SUMMARY = "Transfer AI Summary",
    TRANSFER_AI_SUMMARY_UPDATED = "Transfer AI Summary Updated",
    TRANSFER_AI_SUMMARY_FAILED = "Transfer AI Summary Failed"
}
export declare enum FLEX_EMAIL_TELEMETRY_EVENTS {
    INFO_VIEW_EVENT = "Task Info Viewed",
    TASK_LEFT_EVENT = "Task Left",
    TASK_ENDED_EVENT = "Task Ended",
    TASK_CREATED_EVENT = "Task Created"
}
export declare enum FLEX_INTERACTION_CHANNEL_TELEMETRY_EVENTS {
    CHANNEL_LEFT_EVENT = "Channel Left",
    CHANNEL_PAUSED_EVENT = "Channel Paused",
    CHANNEL_RESUMED_EVENT = "Channel Resumed"
}
export declare enum FLEX_CHAT_EMAIL_TELEMETRY_EVENTS {
    TASK_OFFERED_EVENT = "Task Reservation Offered",
    TASK_ACCEPT_EVENT = "Task Reservation Accepted",
    TASK_REJECT_EVENT = "Task Reservation Rejected",
    TASK_TIMEOUT_EVENT = "Task Reservation Timeout",
    TASK_COMPLETE_EVENT = "Task Completed"
}
export declare enum FLEX_AGENT_COPILOT_TELEMETRY_EVENTS {
    TASK_WRAP_UP_STARTED_EVENT = "Task Wrap Up Started",
    WRAP_UP_NOTES_GENERATION_FAILED_EVENT = "Wrap Up Notes Generation Failed",
    WRAP_UP_NOTES_GENERATION_CANCELLED_EVENT = "Wrap Up Notes Generation Cancelled",
    WRAP_UP_NOTES_SUBMISSION_FAILED_EVENT = "Wrap Up Notes Submission Failed",
    WRAP_UP_NOTES_SUBMISSION_COMPLETED_EVENT = "Wrap Up Notes Submission Completed",
    WRAP_UP_ASSIST_COMPLETED_EVENT = "Wrap Up Assist Completed",
    TASK_COMPLETED_EVENT = "Task Completed",
    COPILOT_GENERATION_USED_EVENT = "Copilot Generation Used",
    COPILOT_FEEDBACK_SUBMITTED_EVENT = "Copilot Feedback Submitted",
    COPILOT_VIEW_SOURCES_OPENED_EVENT = "Copilot View Sources Opened"
}
export declare enum FLEX_CONVERSATIONAL_INSIGHTS_TELEMETRY_EVENTS {
    FILTER_APPLIED_EVENT = "CI Filter Applied",
    METRIC_SELECTED_EVENT = "CI Metric Selected",
    DAILY_SUMMARY_VIEWED = "CI Daily Summary Viewed",
    CI_PAGE_VIEWED = "CI Page Viewed"
}
export declare enum FLEX_TEAM_VIEW_TELEMETRY_EVENTS {
    TEAMS_PAGE_VIEWED = "Teams Page",
    TEAMS_SELECTED_EVENT = "Teams Filtered",
    TEAM_MEMBER_SEARCH_EVENT = "Team Members Searched",
    AGENT_SKILLS_EVENT = "Teams Agent Skill Updated",
    CHANNEL_CAPACITY_EVENT = "Channel Capacity",
    CALL_MONITORING_EVENT = "Teams Agent Call Monitored",
    CHAT_MONITORING_EVENT = "Teams Agent Chat Monitored"
}
export declare enum FLEX_QUEUE_STATS_NOTIFICATIONS_TELEMETRY_EVENTS {
    FILTER_APPLIED_EVENT = "Queue Stats Notifications Filter Applied",
    PANEL_VIEWED_EVENT = "Queue Stats Notifications Panel Viewed",
    PANEL_CLOSED_EVENT = "Queue Stats Notifications Panel Closed",
    NOTIFICATION_MARKED_AS_READ_EVENT = "Queue Stats Notifications Marked as Read",
    ALL_NOTIFICATIONS_MARKED_AS_READ_EVENT = "Queue Stats Notifications All Marked as Read",
    NOTIFICATION_DISMISSED_EVENT = "Queue Stats Notifications Dismissed"
}
export declare enum FLEX_CONTENT_TEMPLATES_TELEMETRY_EVENTS {
    MODAL_OPENED = "Content Templates Modal Opened",
    TEMPLATE_SEND_CLICKED = "Content Template Send Clicked",
    TEMPLATE_FETCH_FAILED = "Content Template Fetch Failed",
    TEMPLATE_FILTER_APPLIED = "Content Template Filter Applied"
}