@twilio/autopilot-templates
Version:
Autopilot templates
422 lines • 13.9 kB
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{
"friendlyName" : "InsuranceCo",
"logQueries" : true,
"uniqueName" : "InsuranceCo",
"defaults" : {
"defaults" : {
"assistant_initiation" : "task://insurance_greeting",
"fallback" : "task://insurance_fallback",
"collect" : {
"validate_on_failure" : "task://hello_world"
}
}
},
"styleSheet" : {
"style_sheet" : {
"collect" : {
"validate" : {
"on_failure" : {
"repeat_question" : false,
"messages" : [
{
"say" : "I'm sorry, can you please say that again"
},
{
"say" : "hmm I still did'nt catch that, can you please repeat"
},
{
"say" : "Let's give it one more try. Please say it one more time"
}
]
},
"on_success" : { "say" : "" },
"max_attempts" : 4
}
},
"voice" : {
"say_voice" : "Polly.Matthew"
}
}
},
"fieldTypes" : [],
"tasks" : [
{
"uniqueName" : "insurance_auto_nps_survey",
"actions" : {
"actions" : [
{
"redirect" : "https://debt-great-5089.twil.io/insurance_auto_nps_survey"
}
]
},
"fields" : [],
"samples" : [
{
"language" : "en-US",
"taggedText" : "no nothing more today thank you"
},
{
"language" : "en-US",
"taggedText" : "no that would be all"
},
{
"language" : "en-US",
"taggedText" : "no thanks"
},
{
"language" : "en-US",
"taggedText" : "that would be all"
},
{
"language" : "en-US",
"taggedText" : "no"
},
{
"language" : "en-US",
"taggedText" : "that's it thank you."
},
{
"language" : "en-US",
"taggedText" : "No, that would be all"
},
{
"language" : "en-US",
"taggedText" : "that's all for today"
},
{
"language" : "en-US",
"taggedText" : "No, that would be ohh"
},
{
"language" : "en-US",
"taggedText" : "nada"
},
{
"language" : "en-US",
"taggedText" : "that's all thank you"
},
{
"language" : "en-US",
"taggedText" : "no that's all"
},
{
"language" : "en-US",
"taggedText" : "by"
},
{
"language" : "en-US",
"taggedText" : "good bye"
},
{
"language" : "en-US",
"taggedText" : "googbye"
},
{
"language" : "en-US",
"taggedText" : "end"
},
{
"language" : "en-US",
"taggedText" : "bye"
},
{
"language" : "en-US",
"taggedText" : "buy"
}
]
},
{
"uniqueName" : "insurance_auto_get_insurance_quote",
"actions" : {
"actions" : [
{
"redirect" : "https://debt-great-5089.twil.io/insurance_auto_get_insurance"
}
]
},
"fields" : [],
"samples" : [
{
"language" : "en-US",
"taggedText" : "Hi I'm calling because I need car insurance"
},
{
"language" : "en-US",
"taggedText" : "hi, I need car insurance"
},
{
"language" : "en-US",
"taggedText" : "insure my car"
},
{
"language" : "en-US",
"taggedText" : "auto insurance"
},
{
"language" : "en-US",
"taggedText" : "insurance for my car"
},
{
"language" : "en-US",
"taggedText" : "car insurance"
},
{
"language" : "en-US",
"taggedText" : "need to insure my new car"
},
{
"language" : "en-US",
"taggedText" : "new auto insurance"
},
{
"language" : "en-US",
"taggedText" : "I need to get my car insured"
},
{
"language" : "en-US",
"taggedText" : "need insurance for my car"
},
{
"language" : "en-US",
"taggedText" : "I want to buy car insurance"
}
]
},
{
"uniqueName" : "insurance_auto_talk_to_representative",
"actions" : {
"actions" : [
{
"say" : "I'll connect you with an agent now. Please hold on"
},
{
"handoff" : {
"uri" : "taskrouter://INSERT TASK ROUTER WORKFLOW SID",
"channel" : "voice"
}
}
]
},
"fields" : [],
"samples" : [
{
"language" : "en-US",
"taggedText" : "need to talk to someone"
},
{
"language" : "en-US",
"taggedText" : "need advise"
},
{
"language" : "en-US",
"taggedText" : "need insurance advise"
},
{
"language" : "en-US",
"taggedText" : "need advise"
},
{
"language" : "en-US",
"taggedText" : "need help talk with someone"
},
{
"language" : "en-US",
"taggedText" : "talk to an agent"
},
{
"language" : "en-US",
"taggedText" : "talk to someone"
},
{
"language" : "en-US",
"taggedText" : "talk to an advisor"
},
{
"language" : "en-US",
"taggedText" : "representative"
},
{
"language" : "en-US",
"taggedText" : "agent"
}
]
},
{
"uniqueName" : "insurance_fallback",
"actions" : {
"actions" : [
{
"say" : "Sorry I didn't understand, can you please say that again"
},
{ "listen" : true }
]
},
"fields" : [],
"samples" : []
},
{
"uniqueName" : "insurance_auto_file_claim",
"actions" : {
"actions" : [
{
"say" : "This is your new Task"
}
]
},
"fields" : [],
"samples" : [
{
"language" : "en-US",
"taggedText" : "I got into an accident and need to file a claim"
},
{
"language" : "en-US",
"taggedText" : "car crash"
},
{
"language" : "en-US",
"taggedText" : "I crashed my car"
},
{
"language" : "en-US",
"taggedText" : "I got into a car crash"
},
{
"language" : "en-US",
"taggedText" : "report an accident"
},
{
"language" : "en-US",
"taggedText" : "insurance claim please"
},
{
"language" : "en-US",
"taggedText" : "file insurance claim please"
},
{
"language" : "en-US",
"taggedText" : "can I file a claim please"
},
{
"language" : "en-US",
"taggedText" : "what do I need to do to file a claim"
},
{
"language" : "en-US",
"taggedText" : "need to file an claim"
},
{
"language" : "en-US",
"taggedText" : "file claim please"
},
{
"language" : "en-US",
"taggedText" : "I want to file an insurance claim"
},
{
"language" : "en-US",
"taggedText" : "need file a claim"
},
{
"language" : "en-US",
"taggedText" : "can you help me file a claim"
},
{
"language" : "en-US",
"taggedText" : "need to file an insurance claim"
}
]
},
{
"uniqueName" : "insurance_auto_check_claim_status",
"actions" : {
"actions" : [
{
"redirect" : "https://debt-great-5089.twil.io/insurance_auto_claim_status"
}
]
},
"fields" : [],
"samples" : [
{
"language" : "en-US",
"taggedText" : "I need to check my claim status."
},
{
"language" : "en-US",
"taggedText" : "sup with my claim"
},
{
"language" : "en-US",
"taggedText" : "what's up with my claim"
},
{
"language" : "en-US",
"taggedText" : "can you please tell me the status of my claim"
},
{
"language" : "en-US",
"taggedText" : "can I please check my claim status"
},
{
"language" : "en-US",
"taggedText" : "status of my claim"
},
{
"language" : "en-US",
"taggedText" : "need help finding out what is the status of my claim"
},
{
"language" : "en-US",
"taggedText" : "can you please let me know what the status of my claim"
},
{
"language" : "en-US",
"taggedText" : "what's the status of my claim"
},
{
"language" : "en-US",
"taggedText" : "what is the status of my claim"
},
{
"language" : "en-US",
"taggedText" : "claim status"
},
{
"language" : "en-US",
"taggedText" : "claim status please"
},
{
"language" : "en-US",
"taggedText" : "check claim status"
}
]
},
{
"uniqueName" : "insurance_greeting",
"actions" : {
"actions" : [
{
"redirect" : "https://debt-great-5089.twil.io/insurance_greeting"
}
]
},
"fields" : [],
"samples" : [
{
"language" : "en-US",
"taggedText" : "hi"
},
{
"language" : "en-US",
"taggedText" : "hello"
},
{
"language" : "en-US",
"taggedText" : "hi there"
}
]
}
],
"modelBuild" : { "uniqueName" : "v0.05" }
}