@tiledesk/tiledesk-server
Version:
The Tiledesk server module
267 lines (200 loc) • 11.5 kB
JavaScript
const authEvent = require('../../event/authEvent');
const requestEvent = require('../../event/requestEvent');
var Project = require('../../models/project');
var Project_user = require('../../models/project_user');
var Request = require('../../models/request')
var winston = require('../../config/winston');
var ProjectUserUtil = require("../../utils/project_userUtil");
// var request = require('retry-request', {
// request: require('request')
// });
// TODO riabilitare questo
// const ROUTE_QUEUE_ENDPOINT = process.env.ROUTE_QUEUE_ENDPOINT;
// winston.debug("ROUTE_QUEUE_ENDPOINT: " + ROUTE_QUEUE_ENDPOINT);
// if (ROUTE_QUEUE_ENDPOINT) {
// winston.info("Route queue endpoint: " + ROUTE_QUEUE_ENDPOINT);
// } else {
// winston.info("Route queue endpoint not configured");
// }
// TODO web socket is not supported with queue
class Listener {
constructor() {
this.enabled = true;
if (process.env.ROUTE_QUEUE_ENABLED=="false" || process.env.ROUTE_QUEUE_ENABLED==false) {
this.enabled = false;
}
winston.debug("Listener this.enabled: "+ this.enabled);
}
// db.getCollection('project_users').find({"number_assigned_requests" : {"$lt":0}}).count()
// New version of updateProjectUser() method.
// This will not increment or decrement the number_assigned_requests field but search the exact number of assigned conversation to the project user
updateProjectUser(id_user, id_project, operation) {
// winston.debug("Route queue updateProjectUser start operation: " + operation + "id_user " + id_user + " id_project " + id_project);
// escludi id_user che iniziano con bot_
if (id_user.startsWith('bot_')) {
return winston.warn("Chatbot is not a project_user. Skip update.")
}
return Request.countDocuments({ id_project: id_project, participantsAgents: id_user, status: { $lt: 1000 }, draft: { $in: [null, false] }, workingStatus: { $ne: 'pending' } }, (err, requestsCount) => {
winston.verbose("requestsCount for id_user: ", id_user, "and project: ", id_project, "-->", requestsCount);
if (err) {
return winston.error(err);
}
return Project_user
.findOneAndUpdate({ id_user: id_user, id_project: id_project }, { number_assigned_requests: requestsCount }, { new: true, upsert: false }, function (err, updatedPU) {
if (err) {
return winston.error(err);
}
// winston.debug("Route queue number_assigned_requests +1 :" + updatedPU.id);
// winston.debug("Route queue number_assigned_requests +1 :" + updatedPU.id);
winston.debug("Route queue number_assigned_requests updated to " + requestsCount + "for project user " + updatedPU.id);
updatedPU.populate({ path: 'id_user', select: { 'firstname': 1, 'lastname': 1 } }, function (err, updatedProject_userPopulated) {
var pu = updatedProject_userPopulated.toJSON();
return Project.findById(id_project).exec(function (err, project) {
pu.isBusy = ProjectUserUtil.isBusy(updatedProject_userPopulated, project.settings && project.settings.max_agent_assigned_chat);
winston.debug("Route queue pu.isBusy: " + pu.isBusy);
authEvent.emit('project_user.update', { updatedProject_userPopulated: pu, req: undefined, skipArchive: true }); //if queued with jobs -> websocket notification on project_user.update doesn't work??? forse si in quanto viene convertito in .pub.queue e poi rifunziiona
// project_user.update triggers activityArchiver(tested), cache invalidation(tested), subscriptionNotifierQueued and websocket(tested works from queue i trigger ws)
if (requestEvent.queueEnabled) { //force to .queue to be catched into the queue (activity archiver, subscriptionNotifierQueued )
authEvent.emit('project_user.update.queue', { updatedProject_userPopulated: pu, req: undefined, skipArchive: true });
}
})
});
});
})
}
_updateProjectUser(id_user, id_project, operation) {
winston.debug("Route queue updateProjectUser start operation: " + operation + "id_user " + id_user + " id_project " + id_project);
return Project_user
.findOneAndUpdate({ id_user: id_user, id_project: id_project }, { $inc: { 'number_assigned_requests': operation } }, { new: true, upsert: false }, function (err, updatedPU) {
if (err) {
return winston.error(err);
}
winston.debug("Route queue number_assigned_requests +1 :" + updatedPU.id);
winston.debug("Route queue number_assigned_requests +1 :" + updatedPU.id);
updatedPU.populate({ path: 'id_user', select: { 'firstname': 1, 'lastname': 1 } }, function (err, updatedProject_userPopulated) {
var pu = updatedProject_userPopulated.toJSON();
return Project.findById(id_project).exec(function (err, project) {
pu.isBusy = ProjectUserUtil.isBusy(updatedProject_userPopulated, project.settings && project.settings.max_agent_assigned_chat);
winston.debug("Route queue pu.isBusy: " + pu.isBusy);
authEvent.emit('project_user.update', { updatedProject_userPopulated: pu, req: undefined, skipArchive: true }); //if queued with jobs -> websocket notification on project_user.update doesn't work??? forse si in quanto viene convertito in .pub.queue e poi rifunziiona
// project_user.update triggers activityArchiver(tested), cache invalidation(tested), subscriptionNotifierQueued and websocket(tested works from queue i trigger ws)
if (requestEvent.queueEnabled) { //force to .queue to be catched into the queue (activity archiver, subscriptionNotifierQueued )
authEvent.emit('project_user.update.queue', { updatedProject_userPopulated: pu, req: undefined, skipArchive: true });
}
})
});
});
}
updateParticipatingProjectUsers(request, operation) {
winston.debug("Route queue request.participatingAgents", request.participatingAgents);
if (request.participatingAgents.length>0) {
request.participatingAgents.forEach(user => {
winston.debug("request.participatingAgents user",user); //it is a user and not a project_user
var userid = user.id || user._id;
winston.debug("updateParticipatingProjectUsers userid: "+userid);
this.updateProjectUser(userid, request.id_project, operation);
});
}
}
listen() {
if (this.enabled==true) {
winston.info("Route queue with queue Listener listen");
} else {
return winston.info("Route queue with queue Listener disabled");
}
var that = this;
// TODO fai versione che passa anche project
var requestCreateKey = 'request.create';
if (requestEvent.queueEnabled) {
requestCreateKey = 'request.create.queue';
}
winston.debug('Route queue requestCreateKey: ' + requestCreateKey);
requestEvent.on(requestCreateKey, async (request) => {
setImmediate(() => {
winston.debug('Route queue requestCreate');
this.updateParticipatingProjectUsers(request, +1);
});
});
// TODO usa versione complete con project per evitare query??
var requestCloseKey = 'request.close'; //request.close event here queued under job
if (requestEvent.queueEnabled) {
requestCloseKey = 'request.close.queue';
}
winston.debug('Route queue requestCloseKey: ' + requestCloseKey);
requestEvent.on(requestCloseKey, async (request) => { //request.close event here noqueued
winston.debug("request.close event here 4")
setImmediate(() => {
winston.debug('Route queue requestClose');
this.updateParticipatingProjectUsers(request, -1);
});
});
var requestParticipantsJoinKey = 'request.participants.join';
if (requestEvent.queueEnabled) {
requestParticipantsJoinKey = 'request.participants.join.queue';
}
winston.debug('Route queue requestParticipantsJoinKey: ' + requestParticipantsJoinKey);
requestEvent.on(requestParticipantsJoinKey, async (data) => {
winston.debug('Route queue ParticipantsJoin');
var request = data.request;
var member = data.member;
setImmediate(() => {
this.updateProjectUser(member, request.id_project, 1);
});
});
var requestParticipantsLeaveKey = 'request.participants.leave';
if (requestEvent.queueEnabled) {
requestParticipantsLeaveKey = 'request.participants.leave.queue';
}
winston.debug('Route queue requestParticipantsLeaveKey: ' + requestParticipantsLeaveKey);
requestEvent.on(requestParticipantsLeaveKey, async (data) => {
winston.debug('Route queue ParticipantsLeave');
var request = data.request;
var member = data.member;
setImmediate(() => {
this.updateProjectUser(member, request.id_project, -1);
});
});
var requestParticipantsUpdateKey = 'request.participants.update';
if (requestEvent.queueEnabled) {
requestParticipantsUpdateKey = 'request.participants.update.queue';
}
winston.debug('Route queue requestParticipantsUpdateKey: ' + requestParticipantsUpdateKey);
requestEvent.on(requestParticipantsUpdateKey, async (data) => {
winston.debug('Route queue Participants Update');
var request = data.request;
var removedParticipants = data.removedParticipants;
var addedParticipants = data.addedParticipants;
setImmediate(() => {
addedParticipants.forEach(participant => {
winston.debug('addedParticipants participant', participant);
this.updateProjectUser(participant, request.id_project, 1);
});
removedParticipants.forEach(participant => {
winston.debug('removedParticipants participant', participant);
this.updateProjectUser(participant, request.id_project, -1);
});
});
});
var requestWorkingStatusUpdateKey = 'request.workingStatus.update';
if (requestEvent.queueEnabled) {
requestWorkingStatusUpdateKey = 'request.workingStatus.update.queue';
}
winston.debug('Route queue requestWorkingStatusUpdateKey: ' + requestWorkingStatusUpdateKey);
requestEvent.on(requestWorkingStatusUpdateKey, async (data) => {
winston.debug('Route queue WorkingStatus Update');
var request = data.request;
var participantIds = (request.participantsAgents && request.participantsAgents.length)
? request.participantsAgents
: (request.participatingAgents || []).map(u => u._id || u.id);
setImmediate(() => {
participantIds.forEach(id_user => {
if (id_user && !String(id_user).startsWith('bot_')) {
this.updateProjectUser(id_user, request.id_project, 0);
}
});
});
});
}
}
var listener = new Listener();
module.exports = listener;