@tiledesk/tiledesk-server

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html lang="en" xmlns="http://www.w3.org/1999/xhtml" style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;"> <head> <meta name="viewport" content="width=device-width" /> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <title>New Ticket from Tiledesk</title> <style type="text/css"> img { max-width: 100%; margin-left: 16px; text-align: center !important; } img.CToWUd { margin-bottom: 16px; max-width: 200px !important; width: 200px !important; min-width: 200px !important; outline: none; text-decoration: none; border: none; height: auto; margin-left: 0px; } body { -webkit-font-smoothing: antialiased; -webkit-text-size-adjust: none; width: 100% !important; height: 100%; line-height: 1.6em; } body { background-color: #f6f6f6; } @media only screen and (max-width: 640px) { body { padding: 0 !important; } h1 { font-weight: 800 !important; margin: 20px 0 5px !important; text-align: center !important; } h2 { font-weight: 800 !important; margin: 20px 0 5px !important; } h3 { font-weight: 800 !important; margin: 20px 0 5px !important; } h4 { font-weight: 800 !important; margin: 20px 0 5px !important; } h1 { font-size: 22px !important; } h2 { font-size: 18px !important; } h3 { font-size: 16px !important; } .container { padding: 0 !important; width: 100% !important; } .content { padding: 0 !important; } .content-wrap { padding: 10px !important; } .invoice { width: 100% !important; } } </style> </head> <body itemscope itemtype="http://schema.org/EmailMessage" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; -webkit-font-smoothing: antialiased; -webkit-text-size-adjust: none; width: 100% !important; height: 100%; line-height: 1.6em; background-color: #f6f6f6; margin: 0;" bgcolor="#f6f6f6"> {{#if baseScope.replyEnabled}} <div>\# Please type your reply above this line \#</div> {{/if}} <table class="body-wrap" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; width: 100%; background-color: #f6f6f6; margin: 0;" bgcolor="#f6f6f6"> <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;"> <td style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0;" valign="top"></td> <td class="container" width="600" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; display: block !important; max-width: 600px !important; clear: both !important; margin: 0 auto;" valign="top"> <div class="content" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; max-width: 600px; display: block; margin: 0 auto; padding: 20px;"> <table class="main" width="100%" cellpadding="0" cellspacing="0" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; border-radius: 3px; background-color: #fff; margin: 0; border: 1px solid #e9e9e9;" bgcolor="#fff"> <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;"> <td class="alert alert-warning" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 16px; vertical-align: top; font-weight: 500; text-align: center; border-radius: 3px 3px 0 0; margin: 0;" align="center" valign="top"> <div style="text-align:center">  </div> </td> </tr> <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;"> <td class="alert alert-warning" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 16px; vertical-align: top; font-weight: 500; text-align: center; border-radius: 3px 3px 0 0; margin: 0;" align="center" valign="top"> <div> <h2>Ticket number: #{{message.request.ticket_id}}</h2> </div> </td> </tr> <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;"> <td class="content-wrap" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0; padding: 20px;" valign="top"> <table width="100%" cellpadding="0" cellspacing="0" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;"> <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;"> <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0;" valign="top"> Sender: <strong style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;">{{message.senderFullname}}</strong> </td> </tr> <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;"> <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0;" valign="top"> {{#ifEquals message.type "text"}} <div style="white-space: pre-wrap;">{{{msgText}}}</div> {{/ifEquals}} {{#ifEquals message.type "image"}} <img src="{{message.metadata.src}}" /> {{#if msgText}} <div style="white-space: pre-wrap;">{{{msgText}}}</div> {{/if}} {{/ifEquals}} {{#ifEquals message.type "file"}} <a href="{{message.metadata.src}}">{{message.metadata.name}}</a> {{/ifEquals}} {{#ifEquals message.type "frame"}} <a href="{{message.metadata.src}}">{{message.metadata.name}}</a> {{#if msgText}} <div style="white-space: pre-wrap;">{{{msgText}}}</div> {{/if}} {{/ifEquals}} {{#if message.attributes}} {{#if message.attributes.attachment}} {{#if message.attributes.attachment.buttons}} {{#each message.attributes.attachment.buttons}} {{#ifEquals this.type "url"}} <li><a href="{{this.link}}" class="dynamic_button">{{this.value}}</a></li> {{else}} <li><a href="mailto:{{../message.request.request_id}}@{{../baseScope.inboundDomain}}?subject=Re:%20{{../message.request.subject}}&body={{this.value}}" class="dynamic_button">{{this.value}}</a></li> {{/ifEquals}} {{/each}} {{/if}} {{/if}} {{/if}}  </td> </tr> <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;"> <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0;" valign="top"> Click <a href="{{seamlessPage}}{{tokenQueryString}}">here</a> to continue by chat the conversation. </td> </tr> <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;"> <td class="content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0;" valign="top"> </td> </tr> </table> </td> </tr> <tr> <td> <hr style="width:94%;height:1px;border:none;background-color: #cacaca;"> <div style="display: flex; padding: 20px 18px; color: #888888; align-items: center;"> <span>Powered by </span> <span style="display: flex;"><img src="https://tiledesk.com/wp-content/uploads/2023/05/tiledesk-solo_logo_new_gray.png" width="15" height="15" style="margin-left: 6px; margin-top: 2px;" /></span> <span style="font-weight: bold; margin-left: 2px;">Tiledesk</span> </div> </td> </tr> </table> <div class="footer" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; width: 100%; clear: both; color: #999; margin: 0; padding: 20px;"> <table width="100%" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;"> <tr style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; margin: 0;"> <td class="aligncenter content-block" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 12px; vertical-align: top; color: #999; text-align: center; margin: 0;" align="center" valign="top"> <span><a href="http://www.tiledesk.com" style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 12px; color: #999; text-decoration: underline; margin: 0;"> Tiledesk.com </a></span>  </td> </tr> </table> </div> </div> </td> <td style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; box-sizing: border-box; font-size: 14px; vertical-align: top; margin: 0;" valign="top"></td> </tr> </table> </body> </html>