@studiosolid/shopware-mcp/dist/tools/getSupportTicket.tool.js

A local Model Context Protocol (MCP) server for Shopware plugin development

import { z } from 'zod';
import { getSupportTicket } from '../clients/shopwareAccount.client.js';
import formatSupportTicket from '../formatters/supportTicket.formatter.js';
export default {
    name: 'get-support-ticket',
    description: 'Retrieve details about a specific support ticket. If you need to start a full bugfix process, use the tool "start-plugin-fix".',
    paramsSchema: {
        ticketId: z
            .string()
            .describe('The ticket id usually in the format ABCDE-123456. ABCDE being a short form of the plugin vendor name and 123456 being the ticket id.'),
    },
    cb: async (params) => {
        try {
            const ticket = await getSupportTicket(params.ticketId);
            const formattedTicket = formatSupportTicket(ticket);
            return {
                content: [
                    {
                        type: 'text',
                        text: `Use the following information of support ticket ${params.ticketId} to create a summary of the issue.

            Always output a summary of the issue before doing anything else.

            If you are in a running "start-plugin-fix" process, you should continue with the next step as advised afterwards.

            Here is the information about the support ticket:\n\n${formattedTicket}`,
                    },
                ],
            };
        }
        catch (error) {
            return {
                content: [
                    {
                        type: 'text',
                        text: error instanceof Error ? error.message : 'An unknown error occurred',
                    },
                ],
                isError: true,
            };
        }
    },
};