@salesforce/scv-connector-base
Version:
Salesforce Service Cloud Connector Base
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<h1 class="page-title">Global</h1>
<section>
<header>
<h2></h2>
</header>
<article>
<div class="container-overview">
<dl class="details">
</dl>
</div>
<h3 class="subsection-title">Members</h3>
<h4 class="name" id="CONNECTOR_CONFIG_EXCEPTION_FIELDS"><span class="type-signature">(constant) </span>CONNECTOR_CONFIG_EXCEPTION_FIELDS<span class="type-signature"></span></h4>
<div class="description">
Fields in the connector configuration that are NOT logged.
</div>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="constants.js.html">constants.js</a>, <a href="constants.js.html#line332">line 332</a>
</li></ul></dd>
</dl>
<h4 class="name" id="CONNECTOR_CONFIG_EXPOSED_FIELDS"><span class="type-signature">(constant) </span>CONNECTOR_CONFIG_EXPOSED_FIELDS<span class="type-signature"></span></h4>
<div class="description">
Fields in the connector configuration that are logged.
</div>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="constants.js.html">constants.js</a>, <a href="constants.js.html#line311">line 311</a>
</li></ul></dd>
</dl>
<h4 class="name" id="CONNECTOR_CONFIG_EXPOSED_FIELDS_STARTSWITH"><span class="type-signature">(constant) </span>CONNECTOR_CONFIG_EXPOSED_FIELDS_STARTSWITH<span class="type-signature"></span></h4>
<div class="description">
Fields that starts with string in the connector configuration that are logged.
</div>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="constants.js.html">constants.js</a>, <a href="constants.js.html#line325">line 325</a>
</li></ul></dd>
</dl>
<h3 class="subsection-title">Methods</h3>
<h4 class="name" id="dispatchCustomError"><span class="type-signature"></span>dispatchCustomError<span class="signature">(error, eventType)</span><span class="type-signature"></span></h4>
<div class="description">
Dispatch a telephony integration error to Salesforce
</div>
<h5>Parameters:</h5>
<table class="params">
<thead>
<tr>
<th>Name</th>
<th>Type</th>
<th class="last">Description</th>
</tr>
</thead>
<tbody>
<tr>
<td class="name"><code>error</code></td>
<td class="type">
<span class="param-type"><a href="CustomError.html">CustomError</a></span>
</td>
<td class="description last">Error object representing the custom error</td>
</tr>
<tr>
<td class="name"><code>eventType</code></td>
<td class="type">
<span class="param-type">string</span>
</td>
<td class="description last">The event that caused this error, ex: constants.SHARED_MESSAGE_TYPE.ACCEPT_CALL</td>
</tr>
</tbody>
</table>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="baseConnector.js.html">baseConnector.js</a>, <a href="baseConnector.js.html#line152">line 152</a>
</li></ul></dd>
</dl>
<h4 class="name" id="dispatchError"><span class="type-signature"></span>dispatchError<span class="signature">(errorType, error, eventType)</span><span class="type-signature"></span></h4>
<div class="description">
Dispatch a telephony integration error to Salesforce
</div>
<h5>Parameters:</h5>
<table class="params">
<thead>
<tr>
<th>Name</th>
<th>Type</th>
<th class="last">Description</th>
</tr>
</thead>
<tbody>
<tr>
<td class="name"><code>errorType</code></td>
<td class="type">
<span class="param-type">constants.VOICE_ERROR_TYPE</span>
</td>
<td class="description last">Error Type, ex: constants.VOICE_ERROR_TYPE.MICROPHONE_NOT_SHARED</td>
</tr>
<tr>
<td class="name"><code>error</code></td>
<td class="type">
<span class="param-type">object</span>
</td>
<td class="description last">Error object representing the error</td>
</tr>
<tr>
<td class="name"><code>eventType</code></td>
<td class="type">
<span class="param-type">string</span>
</td>
<td class="description last">The event that caused this error, ex: constants.VOICE_MESSAGE_TYPE.ACCEPT_CALL</td>
</tr>
</tbody>
</table>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="baseConnector.js.html">baseConnector.js</a>, <a href="baseConnector.js.html#line140">line 140</a>
</li></ul></dd>
</dl>
<h4 class="name" id="dispatchEvent"><span class="type-signature"></span>dispatchEvent<span class="signature">(eventType, payload, registerLog)</span><span class="type-signature"></span></h4>
<div class="description">
Dispatch a telephony event to Salesforce
</div>
<h5>Parameters:</h5>
<table class="params">
<thead>
<tr>
<th>Name</th>
<th>Type</th>
<th>Default</th>
<th class="last">Description</th>
</tr>
</thead>
<tbody>
<tr>
<td class="name"><code>eventType</code></td>
<td class="type">
<span class="param-type">String</span>
</td>
<td class="default">
</td>
<td class="description last">event type, i.e. constants.VOICE_EVENT_TYPE.CALL_STARTED</td>
</tr>
<tr>
<td class="name"><code>payload</code></td>
<td class="type">
<span class="param-type">Object</span>
</td>
<td class="default">
</td>
<td class="description last">event payload</td>
</tr>
<tr>
<td class="name"><code>registerLog</code></td>
<td class="type">
<span class="param-type">Boolean</span>
</td>
<td class="default">
true
</td>
<td class="description last">optional argument to not register the event</td>
</tr>
</tbody>
</table>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="baseConnector.js.html">baseConnector.js</a>, <a href="baseConnector.js.html#line124">line 124</a>
</li></ul></dd>
</dl>
<h4 class="name" id="dispatchEventLog"><span class="type-signature"></span>dispatchEventLog<span class="signature">(eventType, payload, isError)</span><span class="type-signature"></span></h4>
<div class="description">
Dispatch a telephony event log to Salesforce
</div>
<h5>Parameters:</h5>
<table class="params">
<thead>
<tr>
<th>Name</th>
<th>Type</th>
<th class="last">Description</th>
</tr>
</thead>
<tbody>
<tr>
<td class="name"><code>eventType</code></td>
<td class="type">
<span class="param-type">String</span>
</td>
<td class="description last">event type, i.e. constants.VOICE_EVENT_TYPE.CALL_STARTED</td>
</tr>
<tr>
<td class="name"><code>payload</code></td>
<td class="type">
<span class="param-type">Object</span>
</td>
<td class="description last">event payload</td>
</tr>
<tr>
<td class="name"><code>isError</code></td>
<td class="type">
<span class="param-type">Boolean</span>
</td>
<td class="description last">error scenario</td>
</tr>
</tbody>
</table>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="baseConnector.js.html">baseConnector.js</a>, <a href="baseConnector.js.html#line109">line 109</a>
</li></ul></dd>
</dl>
<h4 class="name" id="downloadData"><span class="type-signature"></span>downloadData<span class="signature">(data, fileName, fileType)</span><span class="type-signature"></span></h4>
<div class="description">
Download data as a file.
</div>
<h5>Parameters:</h5>
<table class="params">
<thead>
<tr>
<th>Name</th>
<th>Type</th>
<th class="last">Description</th>
</tr>
</thead>
<tbody>
<tr>
<td class="name"><code>data</code></td>
<td class="type">
<span class="param-type">object</span>
</td>
<td class="description last"></td>
</tr>
<tr>
<td class="name"><code>fileName</code></td>
<td class="type">
<span class="param-type">string</span>
</td>
<td class="description last"></td>
</tr>
<tr>
<td class="name"><code>fileType</code></td>
<td class="type">
<span class="param-type">string</span>
</td>
<td class="description last"></td>
</tr>
</tbody>
</table>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="downloadData.js.html">downloadData.js</a>, <a href="downloadData.js.html#line14">line 14</a>
</li></ul></dd>
</dl>
<h4 class="name" id="downloadLogs"><span class="type-signature"></span>downloadLogs<span class="signature">()</span><span class="type-signature"></span></h4>
<div class="description">
Download the logs as a file
</div>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="logger.js.html">logger.js</a>, <a href="logger.js.html#line58">line 58</a>
</li></ul></dd>
</dl>
<h4 class="name" id="getErrorMessage"><span class="type-signature"></span>getErrorMessage<span class="signature">(e)</span><span class="type-signature"></span></h4>
<div class="description">
Gets the error message from the error object
</div>
<h5>Parameters:</h5>
<table class="params">
<thead>
<tr>
<th>Name</th>
<th>Type</th>
<th class="last">Description</th>
</tr>
</thead>
<tbody>
<tr>
<td class="name"><code>e</code></td>
<td class="type">
<span class="param-type">object</span>
</td>
<td class="description last">Error object representing the error</td>
</tr>
</tbody>
</table>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="baseConnector.js.html">baseConnector.js</a>, <a href="baseConnector.js.html#line100">line 100</a>
</li></ul></dd>
</dl>
<h4 class="name" id="getErrorType"><span class="type-signature"></span>getErrorType<span class="signature">(e)</span><span class="type-signature"></span></h4>
<div class="description">
Gets the error type from the error object
</div>
<h5>Parameters:</h5>
<table class="params">
<thead>
<tr>
<th>Name</th>
<th>Type</th>
<th class="last">Description</th>
</tr>
</thead>
<tbody>
<tr>
<td class="name"><code>e</code></td>
<td class="type">
<span class="param-type">object</span>
</td>
<td class="description last">Error object representing the error</td>
</tr>
</tbody>
</table>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="baseConnector.js.html">baseConnector.js</a>, <a href="baseConnector.js.html#line58">line 58</a>
</li></ul></dd>
</dl>
<h4 class="name" id="getLogs"><span class="type-signature"></span>getLogs<span class="signature">()</span><span class="type-signature"></span></h4>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="logger.js.html">logger.js</a>, <a href="logger.js.html#line51">line 51</a>
</li></ul></dd>
</dl>
<h5>Returns:</h5>
<div class="param-desc">
a deep copy of the logs array
</div>
<h4 class="name" id="initializeConnector"><span class="type-signature"></span>initializeConnector<span class="signature">(connector)</span><span class="type-signature"></span></h4>
<div class="description">
Initialize a vendor connector
</div>
<h5>Parameters:</h5>
<table class="params">
<thead>
<tr>
<th>Name</th>
<th>Type</th>
<th class="last">Description</th>
</tr>
</thead>
<tbody>
<tr>
<td class="name"><code>connector</code></td>
<td class="type">
<span class="param-type"><a href="VendorConnector.html">VendorConnector</a></span>
</td>
<td class="description last"></td>
</tr>
</tbody>
</table>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="baseConnector.js.html">baseConnector.js</a>, <a href="baseConnector.js.html#line932">line 932</a>
</li></ul></dd>
</dl>
<h4 class="name" id="log"><span class="type-signature"></span>log<span class="signature">(logMessage, logLevel, logSource<span class="signature-attributes">opt</span>)</span><span class="type-signature"></span></h4>
<div class="description">
Log a message at a custom level.
</div>
<h5>Parameters:</h5>
<table class="params">
<thead>
<tr>
<th>Name</th>
<th>Type</th>
<th>Attributes</th>
<th class="last">Description</th>
</tr>
</thead>
<tbody>
<tr>
<td class="name"><code>logMessage</code></td>
<td class="type">
<span class="param-type">object</span>
</td>
<td class="attributes">
</td>
<td class="description last"></td>
</tr>
<tr>
<td class="name"><code>logLevel</code></td>
<td class="type">
<span class="param-type">string</span>
</td>
<td class="attributes">
</td>
<td class="description last"></td>
</tr>
<tr>
<td class="name"><code>logSource</code></td>
<td class="type">
<span class="param-type">string</span>
</td>
<td class="attributes">
<optional><br>
</td>
<td class="description last"></td>
</tr>
</tbody>
</table>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="logger.js.html">logger.js</a>, <a href="logger.js.html#line43">line 43</a>
</li></ul></dd>
</dl>
<h4 class="name" id="publishError"><span class="type-signature"></span>publishError<span class="signature">(param)</span><span class="type-signature"></span></h4>
<div class="description">
Publish a telephony error to Salesforce
</div>
<h5>Parameters:</h5>
<table class="params">
<thead>
<tr>
<th>Name</th>
<th>Type</th>
<th class="last">Description</th>
</tr>
</thead>
<tbody>
<tr>
<td class="name"><code>param</code></td>
<td class="type">
<span class="param-type">object</span>
</td>
<td class="description last">
<h6>Properties</h6>
<table class="params">
<thead>
<tr>
<th>Name</th>
<th>Type</th>
<th class="last">Description</th>
</tr>
</thead>
<tbody>
<tr>
<td class="name"><code>eventType</code></td>
<td class="type">
<span class="param-type">"LOGIN_RESULT"</span>
|
<span class="param-type">"LOGOUT_RESULT"</span>
|
<span class="param-type">"CALL_STARTED"</span>
|
<span class="param-type">"QUEUED_CALL_STARTED"</span>
|
<span class="param-type">"CALL_CONNECTED"</span>
|
<span class="param-type">"HANGUP"</span>
|
<span class="param-type">"PARTICIPANT_CONNECTED"</span>
|
<span class="param-type">"PARTICIPANT_ADDED"</span>
|
<span class="param-type">"PARTICIPANTS_SWAPPED"</span>
|
<span class="param-type">"PARTICIPANTS_CONFERENCED"</span>
|
<span class="param-type">"MESSAGE"</span>
|
<span class="param-type">"MUTE_TOGGLE"</span>
|
<span class="param-type">"HOLD_TOGGLE"</span>
|
<span class="param-type">"RECORDING_TOGGLE"</span>
|
<span class="param-type">"AGENT_ERROR"</span>
|
<span class="param-type">"SOFTPHONE_ERROR"</span>
</td>
<td class="description last">Event type to publish.</td>
</tr>
<tr>
<td class="name"><code>error</code></td>
<td class="type">
<span class="param-type">object</span>
</td>
<td class="description last">Error object representing the error</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="baseConnector.js.html">baseConnector.js</a>, <a href="baseConnector.js.html#line954">line 954</a>
</li></ul></dd>
</dl>
<h4 class="name" id="publishEvent"><span class="type-signature"></span>publishEvent<span class="signature">(param)</span><span class="type-signature"></span></h4>
<div class="description">
Publish an event to Sfdc. The event payload will be verified to be the correct type before being published.
</div>
<h5>Parameters:</h5>
<table class="params">
<thead>
<tr>
<th>Name</th>
<th>Type</th>
<th class="last">Description</th>
</tr>
</thead>
<tbody>
<tr>
<td class="name"><code>param</code></td>
<td class="type">
<span class="param-type">object</span>
</td>
<td class="description last">
<h6>Properties</h6>
<table class="params">
<thead>
<tr>
<th>Name</th>
<th>Type</th>
<th class="last">Description</th>
</tr>
</thead>
<tbody>
<tr>
<td class="name"><code>eventType</code></td>
<td class="type">
<span class="param-type">"LOGIN_RESULT"</span>
|
<span class="param-type">"LOGOUT_RESULT"</span>
|
<span class="param-type">"CALL_STARTED"</span>
|
<span class="param-type">"QUEUED_CALL_STARTED"</span>
|
<span class="param-type">"CALL_CONNECTED"</span>
|
<span class="param-type">"HANGUP"</span>
|
<span class="param-type">"PARTICIPANT_CONNECTED"</span>
|
<span class="param-type">"PARTICIPANT_ADDED"</span>
|
<span class="param-type">"PARTICIPANTS_SWAPPED"</span>
|
<span class="param-type">"PARTICIPANTS_CONFERENCED"</span>
|
<span class="param-type">"MESSAGE"</span>
|
<span class="param-type">"MUTE_TOGGLE"</span>
|
<span class="param-type">"HOLD_TOGGLE"</span>
|
<span class="param-type">"RECORDING_TOGGLE"</span>
</td>
<td class="description last">Event type to publish</td>
</tr>
<tr>
<td class="name"><code>payload</code></td>
<td class="type">
<span class="param-type">object</span>
</td>
<td class="description last">Payload for the event. Must to be an object of the payload class associated with the EVENT_TYPE else the event is NOT dispatched</td>
</tr>
<tr>
<td class="name"><code>registerLog</code></td>
<td class="type">
<span class="param-type">boolean</span>
</td>
<td class="description last">Boolean to opt out of registering logs for events
LOGIN_RESULT - GenericResult
LOGOUT_RESULT - LogoutResult
CALL_STARTED - CallResult
QUEUED_CALL_STARTED - CallResult
CALL_CONNECTED - CallResult
HANGUP - CallResult
PARTICIPANT_CONNECTED - ParticipantResult
PARTICIPANT_ADDED - ParticipantResult
PARTICIPANTS_SWAPPED - HoldToggleResult
PARTICIPANTS_CONFERENCED - HoldToggleResult
MESSAGE - object
MUTE_TOGGLE - MuteToggleResult
HOLD_TOGGLE - HoldToggleResult
RECORDING_TOGGLE - RecordingToggleResult
AUDIO_STATS - AudioStats</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="baseConnector.js.html">baseConnector.js</a>, <a href="baseConnector.js.html#line1048">line 1048</a>
</li></ul></dd>
</dl>
<h4 class="name" id="publishLog"><span class="type-signature"></span>publishLog<span class="signature">(param)</span><span class="type-signature"></span></h4>
<div class="description">
Publish an event or error log to Salesforce
</div>
<h5>Parameters:</h5>
<table class="params">
<thead>
<tr>
<th>Name</th>
<th>Type</th>
<th class="last">Description</th>
</tr>
</thead>
<tbody>
<tr>
<td class="name"><code>param</code></td>
<td class="type">
<span class="param-type">object</span>
</td>
<td class="description last">
<h6>Properties</h6>
<table class="params">
<thead>
<tr>
<th>Name</th>
<th>Type</th>
<th class="last">Description</th>
</tr>
</thead>
<tbody>
<tr>
<td class="name"><code>eventType</code></td>
<td class="type">
<span class="param-type">string</span>
</td>
<td class="description last">Any event type to be logged</td>
</tr>
<tr>
<td class="name"><code>payload</code></td>
<td class="type">
<span class="param-type">object</span>
</td>
<td class="description last">Any payload for the log that needs to be logged</td>
</tr>
<tr>
<td class="name"><code>isError</code></td>
<td class="type">
<span class="param-type">boolean</span>
</td>
<td class="description last"></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="baseConnector.js.html">baseConnector.js</a>, <a href="baseConnector.js.html#line944">line 944</a>
</li></ul></dd>
</dl>
<h4 class="name" id="sanitizePayload"><span class="type-signature"></span>sanitizePayload<span class="signature">(payload)</span><span class="type-signature"></span></h4>
<div class="description">
Sanitizes the object by removing any PII data
</div>
<h5>Parameters:</h5>
<table class="params">
<thead>
<tr>
<th>Name</th>
<th>Type</th>
<th class="last">Description</th>
</tr>
</thead>
<tbody>
<tr>
<td class="name"><code>payload</code></td>
<td class="type">
<span class="param-type">object</span>
</td>
<td class="description last"></td>
</tr>
</tbody>
</table>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="baseConnector.js.html">baseConnector.js</a>, <a href="baseConnector.js.html#line66">line 66</a>
</li></ul></dd>
</dl>
<h4 class="name" id="setConnectorReady"><span class="type-signature">(async) </span>setConnectorReady<span class="signature">()</span><span class="type-signature"></span></h4>
<div class="description">
Notify Salesforce that the connector is ready
</div>
<dl class="details">
<dt class="tag-source">Source:</dt>
<dd class="tag-source"><ul class="dummy"><li>
<a href="baseConnector.js.html">baseConnector.js</a>, <a href="baseConnector.js.html#line176">line 176</a>
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Documentation generated by <a href="https://github.com/jsdoc/jsdoc">JSDoc 3.6.11</a> on Tue Nov 25 2025 17:31:06 GMT-0500 (Eastern Standard Time)
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