@makingchatbots/genesys-cloud-mcp-server/dist/tools/voiceCallQuality/interpretCallQuality.js

A Model Context Protocol (MCP) server exposing Genesys Cloud tools for LLMs, including sentiment analysis, conversation search, topic detection and more.

export function interpretCallQuality(mos) {
    if (mos === undefined)
        return "Unknown";
    if (mos < 3.5)
        return "Poor";
    if (mos < 4.3)
        return "Acceptable";
    return "Excellent";
}