@makingchatbots/genesys-cloud-mcp-server/dist/tools/queryQueueVolumes/isQueueUsedInConvo.js

A Model Context Protocol (MCP) server exposing Genesys Cloud tools for LLMs, including sentiment analysis, conversation search, topic detection and more.

export function isQueueUsedInConvo(queueId, conversation) {
    const result = conversation.participants?.some((p) => p.sessions?.some((ses) => ses.segments?.some((seg) => seg.queueId === queueId)));
    return Boolean(result);
}