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@makingchatbots/genesys-cloud-mcp-server

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A Model Context Protocol (MCP) server exposing Genesys Cloud tools for LLMs, including sentiment analysis, conversation search, topic detection and more.

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import platformClient from "purecloud-platform-client-v2"; import { McpServer } from "@modelcontextprotocol/sdk/server/mcp.js"; import { StdioServerTransport } from "@modelcontextprotocol/sdk/server/stdio.js"; import { createConfigRetriever } from "./createConfigRetriever.js"; import { searchQueues } from "./tools/searchQueues.js"; import { sampleConversationsByQueue } from "./tools/sampleConversationsByQueue/sampleConversationsByQueue.js"; import { queryQueueVolumes } from "./tools/queryQueueVolumes/queryQueueVolumes.js"; import { voiceCallQuality } from "./tools/voiceCallQuality/voiceCallQuality.js"; import { conversationSentiment } from "./tools/conversationSentiment/conversationSentiment.js"; import { conversationTopics } from "./tools/conversationTopics/conversationTopics.js"; import { searchVoiceConversations } from "./tools/searchVoiceConversations.js"; import { conversationTranscription } from "./tools/conversationTranscription/conversationTranscription.js"; import { OAuthClientCredentialsWrapper } from "./auth/OAuthClientCredentialsWrapper.js"; const withAuth = OAuthClientCredentialsWrapper(createConfigRetriever(process.env), platformClient.ApiClient.instance); const server = new McpServer({ name: "Genesys Cloud", version: "0.0.15", // Same version as version in package.json }); const routingApi = new platformClient.RoutingApi(); const analyticsApi = new platformClient.AnalyticsApi(); const speechTextAnalyticsApi = new platformClient.SpeechTextAnalyticsApi(); const recordingApi = new platformClient.RecordingApi(); const searchQueuesTool = searchQueues({ routingApi }); server.tool(searchQueuesTool.schema.name, searchQueuesTool.schema.description, searchQueuesTool.schema.paramsSchema.shape, searchQueuesTool.schema.annotations, withAuth(searchQueuesTool.call)); const sampleConversationsByQueueTool = sampleConversationsByQueue({ analyticsApi, }); server.tool(sampleConversationsByQueueTool.schema.name, sampleConversationsByQueueTool.schema.description, sampleConversationsByQueueTool.schema.paramsSchema.shape, sampleConversationsByQueueTool.schema.annotations, withAuth(sampleConversationsByQueueTool.call)); const queryQueueVolumesTool = queryQueueVolumes({ analyticsApi }); server.tool(queryQueueVolumesTool.schema.name, queryQueueVolumesTool.schema.description, queryQueueVolumesTool.schema.paramsSchema.shape, queryQueueVolumesTool.schema.annotations, withAuth(queryQueueVolumesTool.call)); const voiceCallQualityTool = voiceCallQuality({ analyticsApi }); server.tool(voiceCallQualityTool.schema.name, voiceCallQualityTool.schema.description, voiceCallQualityTool.schema.paramsSchema.shape, voiceCallQualityTool.schema.annotations, withAuth(voiceCallQualityTool.call)); const conversationSentimentTool = conversationSentiment({ speechTextAnalyticsApi, }); server.tool(conversationSentimentTool.schema.name, conversationSentimentTool.schema.description, conversationSentimentTool.schema.paramsSchema.shape, conversationSentimentTool.schema.annotations, withAuth(conversationSentimentTool.call)); const conversationTopicsTool = conversationTopics({ speechTextAnalyticsApi, analyticsApi, }); server.tool(conversationTopicsTool.schema.name, conversationTopicsTool.schema.description, conversationTopicsTool.schema.paramsSchema.shape, conversationTopicsTool.schema.annotations, withAuth(conversationTopicsTool.call)); const searchVoiceConversationsTool = searchVoiceConversations({ analyticsApi, }); server.tool(searchVoiceConversationsTool.schema.name, searchVoiceConversationsTool.schema.description, searchVoiceConversationsTool.schema.paramsSchema.shape, searchVoiceConversationsTool.schema.annotations, withAuth(searchVoiceConversationsTool.call)); const conversationTranscriptTool = conversationTranscription({ recordingApi, speechTextAnalyticsApi, fetchUrl: fetch, }); server.tool(conversationTranscriptTool.schema.name, conversationTranscriptTool.schema.description, conversationTranscriptTool.schema.paramsSchema.shape, conversationTranscriptTool.schema.annotations, withAuth(conversationTranscriptTool.call)); const transport = new StdioServerTransport(); await server.connect(transport); console.error("Genesys Cloud MCP Server running on stdio");