@kmhgmbh/dialer-vue-components/dist/hermes/agentlink_enums.js

VueJS components for telephony and dialer functions

// Tools function to return text value for an Enum
function EnumLabel(myenum, value) {
    for (var val in myenum)
        if (myenum[val] == value)
        return val;
    // Si la valeur n'est pas dans l'enum, on la renvoi par defaut
    return "NoInEnum_" + value;
}

/**
 * Enum for All agents context
 * @class enum
 */
var ContextTypes = {
    /** Out of context (can be seen has the agent "global" context) */
    Global: 0,
    /** Actions, events, for telephony context */
    Telephony: 1,
    /** Actions, events, for Video call context */
    Video: 2,
    /** Actions, events, for VoiceMail context */
    VoiceMail: 3,
    /** Actions, events, for Chat context */
    Chat: 4,
    /** Actions, events, for Mail context */
    Mail: 5,
    /** Actions, events, for Fax context */
    Fax: 6,
    /** Actions, events, for SMS context */
    SMS: 7,
    /** Actions, events for telephony context - inbound only (for internal use) */
    Inbound : 8,
    /** Actions, events for telephony context - outbound only (for internal use) */
    Outbound : 9,
    /** Actions, events for SocialNetwork context */
    SocialNetwork : 10
}

/**
 * Define the level for messages received by server
 * @class enum
 */
var MessageLevels = {
    /** Information level */
    Information: 0,
    /** Warning level */
    Warning: 1,
    /** Error level */
    Error: 2,
    /** Fatal level */
    Fatal: 3
}

/**
 * @private
 */
var ProxyRunMode = {
    // This client is an agent
    Agent: 0,
    // This client is a supervisor
    Supervisor: 1
}

/**
* @private
*/
var MessageFilterType = {
    // Send keepalive messages to keep socket connected (usefull with NAT routers)
    Keepalive: 1,
    // Statistiques concernant les agents
    StatAgentState: 2,
    // Statistiques concernant les queues, campagnes
    StatSupervision: 4,
    // Actuellement les qualifications
    StatAdvanced: 8,
    // Envoi des infos de script (avancement)
    StatScript: 16,
    // Communcation vers les sup de type UniCast
    SendUnicast: 4096,
    // Envoi les infos sur les agents deconnect� lors de la connexion d'un superviseur le demandant
    SendOldAgents: 8192
}

/**
* @private
*/
var ContextFilters = {
    // The information will be sent
    NoFilter: 0xFFFF,
    // telephony context (inbound or outbound)
    Telephony: 1,
    // Video call context
    Video: 2,
    // VoiceMail context
    VoiceMail: 4,
    // Chat context
    Chat: 8,
    // Mail context
    Mail: 16,
    // Fax context
    Fax: 32,
    // SMS context
    SMS: 64
}


/**
 * Define all global states of an agent. On state change, the event OnAgentStateChange is fired.
 * @class enum
 */
var AgentGlobalStates = {
    /** AgentLink component initialised but agent not already logged */
    Off: 0,
    /** Agent is working on at least one canal. */
    Working: 2,
    /** Agent is waiting on at least one canal, and working on none. */
    Waiting: 1,
    /** Agent is at pause on at least one canal, and working or waiting on none. */
    Pause: 3
}

/**
 * Context state (for all media).
 * @class enum
 */
var ContextStates = {
    /** Context is stopped */
    Stopped: 0,
    /** Context is starting and waiting (no active session) */
    Waiting: 1,
    /** Context is starting (at least session) */
    Working: 2,
    /** All contexts are at Pause for this agent */
    PendingWaiting: 3
}

/**
 * Context state details for stopped state
 * @class enum
 */
var ContextStoppedDetails = {
    /** Context is stopped */
    Stopped: 0,
    /** Pause request but not all context are stopped */
    PausePending: 1,
    /** Agent station is used by another context */
    PhoneUnavailable: 2,
    /** Agent station is called by ACD */
    PhoneRinging: 3,
    /** Agent en pause */
    AgentInPause: 4
}

/**
 * Context state details for state waiting, only for telephony
 * @class enum
 */
var ContextWaitingDetails = {
    /** Context is stopped */
    Waiting: 0,
    /** Pause request but not all context are stopped */
    WaitingInbound: 1,
    /** Agent station is used by another context */
    WaitingOutbound: 2,
    /** Agent station is called by ACD */
    WaitingBlended: 3
}

/**
 * Telephony session states
 * @class enum
 */
var SessionTelephonyStates = {
    Off:0,
    /** Agent is supervising */
    Supervising: 6,
    /** After Work */
    Wrapup: 7,
    /** Agent station is ringing, agent need to answer */
    Alerting: 8,
    /** Agent is in Search Mode */
    SearchMode: 9,
    /** Agent is Previewing */
    Preview: 96,
    /** Client phone is ringing */
    Dialing: 99,
    /** Agent is on talk */
    Online: 100,
    /** Agent is dialing a consultation */
    OnlineDialing: 1001,
    /** Agent is on consultation call */
    OnlineConsultation: 1002,
    /** Agent put his client on hold */
    OnlineOnHold: 1003,
    /** Agent is on conference call */
    OnlineConference: 1004,
    /** Agent is on consultation call, but swapped the calls */
    OnlineConsultationOnHold: 1005,
    /** Agent is online for a consultation call */
    OnlineConsultationReceived: 1006
}

/**
 * Telephony online details. Set to all session states, not only Online.
 * @class enum
 */
var SessionTelephonyOnlineDetails = {
    /** Inbound call */
    Inbound: 1,
    /** Inbound call */
    Outbound: 2,
    /** Manual call */
    Manual: 3,
    /** Personnal call (without telephony session) */
    Personnal: 6,
    /** Redial call ( BIS ) */
    Redial: 12,
    /** Callback of any type for Inbound campaign */
    CallbackInbound: 21,
    /** Callback of any type for Outbound campaign */
    CallbackOutbound: 22
}

/**
 * Chat session state
 * @class enum
 */
var SessionChatStates = {
    Off : 0,
    /** After Work */
    Wrapup: 7,
    /** Agent is on talk */
    Chatting: 100,
    /** Agent is dialing a consultation */
    ChattingDialing: 1001,
    /** Agent is on consultation call */
    ChattingConsultation: 1002,
    /** Agent put his client on hold */
    ChattingOnHold: 1003,
    /** Agent is on conference chat */
    ChattingConference: 1004,
    /** Agent is online for a consultation chat */
    OnlineConsultationReceived: 1006,
    /** Agent is online for a non telephony session */
    OnlineSessionCall : 1007,
    /** Agent is online for a non telephony session that is held */
    OnlineSessionCallHeld : 1008
}

/**
 * Mail session state
 * @class enum
 */
var SessionMailStates = {
    Off : 0,
    /** After Work */
    Wrapup: 7,
    /** Agent is in Search Mode */
    SearchMode: 9,
    /** Agent is working on mail */
    Working: 100,
    /** Agent is online for a non telephony session */
    OnlineSessionCall : 1007,
    /** Agent is online for a non telephony session that is held */
    OnlineSessionCallHeld : 1008
}

/**
 * VoiceMail session state
 * @class enum
 */
var SessionVoiceMailStates = {
    Off : 0,
    /** Agent is in Search Mode */
    SearchMode: 9,
	/** Agent is working on mail */
    Working: 100,
    /** Agent is online for a non telephony session */
    OnlineSessionCall : 1007,
    /** Agent is online for a non telephony session that is held */
    OnlineSessionCallHeld : 1008,
	/** Agent is listening a voicemail */
    OnlineListeningVoiceMail : 1009
}

/**
 * Fax session state
 * @class enum
 */
var SessionFaxStates = {
    Off : 0,
    /** Agent is in Search Mode */
    SearchMode: 9,
	/** Agent is working on mail */
    Working: 100,
    /** Agent is online for a non telephony session */
    OnlineSessionCall : 1007,
    /** Agent is online for a non telephony session that is held */
    OnlineSessionCallHeld : 1008
}

/**
 * SocialNetwork session state
 * @class enum
 */
var SessionSocialNetworkStates = {
    Off : 0,
    /** After Work */
    Wrapup: 7,
    /** Agent is in Search Mode */
    SearchMode: 9,
    /** Agent is working on mail */
    Working: 100,
    /** Agent is online for a non telephony session */
    OnlineSessionCall : 1007,
    /** Agent is online for a non telephony session that is held */
    OnlineSessionCallHeld : 1008
}


/**
 * Allowed agent functions, need to be checked before each function call
 * @class enum
 */
var AgentActionAllowed = {
    /** Agent can login */
    Login: 0,
    /** Agent can logout */
    Logout: 1,
    /** Go to ready state for all open contexts, as soon as possible. */
    Ready: 2,
    /** Go to pause state for all open contexts, as soon as possible. */
    Pause: 3,
    /** Make call without context, status, ... */
    PersonalCall: 4,
    /** Send a mail without mail session, status, ... */
    SendMail: 5,
    /** End current personnal call */
    Hangup: 7,
    /** Request supervisor help */
    HelpMeStart: 30,
    /** Stop requesting supervisor help */
    HelpMeStop: 31,
    /** Allow agent to play a wav file */
    PlayWav: 32,
    /** Allow agent to play a wav file */
    StopWav: 33,
	/** Allow agent to play a wav file */
    PlayHistoWav: 34,
	/** Allow to record the current call */
    StartRecording: 35,
	/** Allow to stop the current record */
    StopRecording: 36,
    /** Make a call with a phonenumber chosen by the agent */
    ChangeContactInfo: 40,
    /** Request dialing pause as soon as possible (maybe now) */
    RequestTempNotReady: 100,
    /** Return to ready state */
    CancelTempNotReady: 101,
    /** Allow the agent to see the phone number of the other party on the call */
    DisplayContactInfo: 102
}

/**
 * Allowed context functions, need to be checked before each function call
 * @class enum
 */
var ContextActionAllowed = {
    /** Make a call for manual campaign */
    ManualCall: 4,
	/** Can change his queues affectation for this context */
    ChangeAffectation: 20,
    /** Can start ou stop this context */
    EnableContext: 21,
	/** Request search mode as soon as possible (maybe now) */
    RequestSearchMode: 200,
    /** Request start waiting for incoming feeds */
    RequestWaiting: 201, 
	/** Can change his inbound affectation for this context */
    ChangeAffectationInbound: 202,
	/** Can change his outbound affectation for this context */
    ChangeAffectationOutbound: 203,
    /** Can start ou stop his inbound context */
    EnableContextInbound: 204,
    /** Can start ou stop his outbound context */
    EnableContextOutbound: 205
}

/**
 * Allowed voicemail functions, need to be checked before each function call
 * @class enum
 */
var VoiceMailSessionActionAllowed = {
    /** Send an email if a media server is connected */
    SendEmail: 5,
	/** Make a direct transfer to another agent or campaign */
    BlindTransfer: 9,
    /** Set the call status of this context */
    SetCallStatus: 14,
    /** End of this voicemail handling, close the script, send the status and change agent state */
    CloseSession: 17,
	/** Request a call on the session */
    CallSession: 50,
    /** Hangup the call made on the session */
    HangupCallSession: 51,
	/** Hold the call made on the session */
    HoldCallSession: 52,
	/** Retrieve the call held on the session */
    RetrieveCallSession: 53,
	/** Go out SearchMode */
    CancelSearchMode: 201,
	/** Redial the of current session */
    Redial: 208,
    /** Request a context popup for search mode */
    SearchModeSelect: 213,
    /** Play a voice mail */
    VoicemailPlayStart: 300,
    /** Stop a voice mail */
    VoicemailPlayStop: 301
}

/**
 * Allowed telephony functions, need to be checked before each function call
 * @class enum
 */
var TelephonySessionActionAllowed = {
	/** Send an email if a media server is connected */
    SendEmail: 5,
    /** Hangup current call */
    Hangup: 7,
    /** Make a consultation call (actual call is put on Hol state) */
	Consultation: 8,
    /** End the consultation call */
    CancelConsultation: 89,
    /** Make a direct transfer to a phonenumber */
    BlindTransfer: 9,
	/** Join our two call together an leave this call */
    Transfer: 10,
    /** Join our two call together an stay on this call */
    Conference: 11,
    /** Hangup the last partie added to this conference */
    ConferenceCancel: 12,
    /** For agents in auto ready, request additional wrapup time */
    ExtendWrapup: 13,
    /** Set the call status of this context */
    SetCallStatus: 14,
    /** End of this call handling, close the script, send the status and change agent state */
    CloseSession: 17,
    /** Change call wich is on Hold state */
    Alternate: 19,
    /** Go out SearchMode page */
    CancelSearchMode: 201,
    /** Put current call in waiting */
    Hold: 206,
    /** Retrieve current from Hold state */
    Retrieve: 207,
    /** Make a redial of the current call */
    Redial: 208,
    /** Start playing a DTMF sequence */
    PlayDTMF: 210,
    /** Start previewed call dialing */
    PreviewCall: 211,
    /** Cancel previewed call and go to wrapup state */
    PreviewCancel: 212,
    /** Request a context popup for search mode */
    SearchModeSelect: 213
}

/**
 * List of informations panels allowed on the context
 * You should not display an unallowed panel
 * @class enum
 */
var ContextSectionsAllowed = {
    /** Section displaying the next callbacks */
    Callback: 0,
	/** Section displaying production statistics */
    ProdStat: 1,
    /** Section displaying informations on medias */
    MediaInfo: 2,
	/** Section displaying history of the current contact */
    ContactHisto: 3,
	/** Section displaying informations of the current contact */
    ContactInfo: 4
}

/**
 * Types of destinary for all media except telephony
 * @class enum
 */
var DestinaryTypes = {
    /** The destinary hes been set by the agent */
    Free: 0,
    /** The destinary is another agent */
    Agent: 1,
    /** The destinary is a campaign */
    Campaign: 2,
    /** The destinary is a queue */
    Queue: 3
}

/**
 * Chat messages type
 * @class enum
 */
var ChatMessageTypes = {
    /** End of chat between a supervior and a agent */
    ChatClose: -1,
    /** Text message */
    TextMessage: 0,
    /** Attachement */
    AttachedFile: 1,
    /** Chatter identification */
    ChatterIdentification: 2,
    /** Chatter start writting */
    WrittingStart: 3,
    /** Chatter stop writting */
    WrittingStop: 4,
    /** Ask to websurfer the desktop sharing */
    DesktopSharingRequest: 5,
    /** End the running desktop sharing */
    DesktopSharingStop: 6,
    /** ACK for the desktop sharing request */
    DesktopSharingACK: 7,
    /** The desktop sharing session is running */
    DesktopSharingStarted: 8,
    /** The websurfer browse to another url */
    NavigationMessage : 9,
    /** The agent act / stop to act on desktop share */
    DesktopSharingAct : 10,
    /** Datas messages for automatic script filling */
    Data : 11,
	/** Last message sent by agent has been blacklisted */
	BlackListError : 12,
	/** List of sentences proposed by NaturalLangage */
	NaturalLangageList : 13,
	/** Websurfer window has been resized */
	WindowResize : 14,
	/** The mode of consultation is changing (both or agent only) */
	Swap: 15
}

/**
 * Type of chat message sender
 * @class enum
 */
var ChatterTypes = {
    /** Message has been sent automaticaly by Predictive */
    Predictive: -1,
    /** Message has been sent by an agent */
    Agent: 0,
    /** Message has been sent by a supervisor */
    Supervisor: 1,
    /** Message has been sent by a websurfer */
    Web: 2,
    /** Automatic message */
    System: 3,
    /** Automatic message from NaturalLangage */
	NaturalLangage : 4
}

/**
 * Mode of the chat consultation
 * @class enum
 */
var ChatConsultMode = {
    /** No consult on the session */
    Off: -1,
    /** Everybody will receive agent messages */
    Public: 0,
    /** Only supervisor will receive agent messages */
	Private : 1
}

/**
 * Allow chat session functions, need to be checked before each function call
 * @class enum
 */
var ChatSessionActionAllowed = {
    /** Send an email if a media server is connected */
    SendEmail: 5,
    /** End chat session */
    Hangup: 7,
    /** Consult request */
    Consultation: 8,
	/** Make a direct transfer to another agent */
    BlindTransfer: 9,
	/** Transfer the chat to another agent */
    Transfer: 10,
    /** Terminate the running consult */
    CancelConsultation: 89,
    /** Join our two chat together an stay on this chat */
    Conference: 11,
    /** Hangup the last partie added to this conference */
    ConferenceCancel: 12,
    /** Set the call status of this session */
    SetCallStatus: 14,
    /** End of this chat handling, close the script, send the status and change agent state */
    CloseSession: 17,
    /** Change call wich is on Hold state */
    Alternate: 19,
    /** Request a telephony call on this session */
    CallSession: 50,
    /** Hangup the call made on this session */
    HangupCallSession: 51,
    /** Hold the call made on the session */
    HoldCallSession: 52,
    /** Retrieve the call held on the session */
    RetrieveCallSession: 53,
    /** Make a redial on the current chat following a previous call */
    Redial: 208,
    /** Send chat message */
    SendChat: 400,
    /** Request desktop sharing */
    StartDesktopSharing : 401,
    /** End the desktop sharing */
    StopDesktopSharing : 402,
    /** Start acting on the desktop sharing */
    StartActOnDesktopSharing : 403,
    /** Stop acting on the desktop sharing */
    StopActOnDesktopSharing : 404,
    /** Send the history of conversation by email */
    SendChatConvByMail : 405,
	/** Start cobrowsing with the websurfer */
	StartCobrowsing : 406,
	/** End cobrowsing with the websurfer */
	StopCobrowsing : 407,
	/** Do not close the chat session UI but create a new session (in stats) */
	NextFile : 408
}           

/**
 * Allowed mail session functions, need to be checked before each function call
 * @class enum
 */
var MailSessionActionAllowed = {
    /** Send this email */
    SendEmail: 5,
    /** Transfer this email */
    Transfer: 10,
    /** Set the call status of this mail session */
    SetCallStatus: 14,
    /** End of this mail handling, close the script, send the status and change agent state */
    CloseSession: 17,
    /** Request a call on the session */
    CallSession : 50,
    /** Hangup the call made on the session */
    HangupCallSession : 51,
    /** Hold the call made on the session */
    HoldCallSession : 52,
    /** Retreive the call held on the session */
    RetrieveCallSession: 53,
    /** Go out SearchMode page */
    CancelSearchMode: 201,
    /** Make a redial on the current email following a previous call */
    Redial: 208,
    /** No answer to this mail */
    NoAnswer: 500,
    /** Send an answer */
    Answer: 501,
    /** Send an answer to all */
    AnswerToAll: 502,
	/** Can cancel the edit mode */
	BackToMail : 503
}

/**
 * Allowed fax functions, need to be checked before each function call
 * @class enum
 */
var FaxSessionActionAllowed = {
    /** Send an email if a media server is connected */
    SendEmail: 5,
	/** Make a direct transfer to another agent or campaign */
    BlindTransfer: 9,
    /** Set the call status of this session */
    SetCallStatus: 14,
    /** End of this fax handling, close the script, send the status and change agent state */
    CloseSession: 17,
	/** Request a call on the session */
    CallSession: 50,
    /** Hangup the call made on the session */
    HangupCallSession: 51,
	/** Hold the call made on the session */
    HoldCallSession: 52,
	/** Retrieve the call held on the session */
    RetrieveCallSession: 53,
	/** Go out SearchMode */
    CancelSearchMode: 201,
	/** Redial the of current session */
    Redial: 208,
    /** Request a context popup for search mode */
    SearchModeSelect: 213
}

/**
 * Allowed social network functions, need to be checked before each function call
 * @class enum
 */
var SocialNetworkSessionActionAllowed = {
    /** Send an email if a media server is connected */
    SendEmail: 5,
	/** Make a direct transfer to another agent or campaign */
    BlindTransfer: 9,
    /** Set the call status of this session */
    SetCallStatus: 14,
    /** End of this social network handling, close the script, send the status and change agent state */
    CloseSession: 17,
	/** Request a call on the session */
    CallSession: 50,
    /** Hangup the call made on the session */
    HangupCallSession: 51,
	/** Hold the call made on the session */
    HoldCallSession: 52,
	/** Retrieve the call held on the session */
    RetrieveCallSession: 53,
	/** Go out SearchMode */
    CancelSearchMode: 201,
	/** Redial the of current session */
    Redial: 208,
    /** Request a context popup for search mode */
    SearchModeSelect: 213,
	/** No answer to this socialnetwork feed */
    NoAnswer: 500,
    /** Send an answer */
    Answer: 501,
	/** Can cancel the edit mode */
	BackToMail : 503
}

/**
 * Campaign type
 * @class enum
 */
var CampaignTypes = {
    /** Manual campaign */
    Manual: 0,
    /** Inbound campaign */
    Inbound: 1,
    /** Outbound campaign */
    Outbound: 2,
    /** Mail campaign */
    Mail: 3,
    /** Chat campaign */
    Chat: 4,
	/** Fax campaign */
	Fax : 5,
	/** VoiceMail campaign */
	SocialNetwork : 6
}

/**
 * Outbound Campaign dialing type
 * @class enum
 */
var DialingTypes = {
    /** Manual dialing */
    Manual: 0,
    /** Preview dialing */
    Preview: 1,
    /** Progressive dialing */
    Progressive: 2,
    /** Predictive dialing */
    Predictive: 3,
    /** Robot - without agent -  */
    Robot: 4
}

/**
 * Objects type from the Hermes.Net Admin
 * @class enum
 */
var ConfigObjects = {
    /** Campaign */
    Campaign: 0,
    /** SuperviseGroup */
    SuperviseGroup: 1,
    /** SentenceCategory */
    SentenceCategory: 2,
    /** Manual campaign */
    ManualCampaign : 3
}

/**
 * Operation type made on Hermes.Net Admin
 * @class enum
 */
var ConfigOperations = {
    /** Adding this object */
    Create: 0,
    /** Updating */
    Update: 1,
    /** Deleting */
    Delete: 2
}

/**
 * Campaign administrative state
 * @class enum
 */
var CampaignStates = {
    /** Started and in openning hours */
    Open: 0,
    /** Started and in closing hours */
    Close: 1,
    /** Not Started (only for outbound campaigns) */
    Inactive: 2
}

/**
 * Queue state for current agent
 * @class enum
 */
var QueueEnabledBy = {
    /** Queue stopped */
    Disabled: 0,
    /** Queue stopped by supervisor */
    DisabledBySupervisor: 1,
    /** Queue started */
    Enabled: 2,
    /** Queue started by supervisor */
    EnabledBySupervisor: 3
}

/**
 * Specify a phone number type - used to add a prefix to the call
 * @class enum
 */
var PhoneNumberTypes = {
    /** The out prefix will be add */
    External: 0,
    /** The phone nuumber will be dialed as it is */
    Internal: 1,
    /** The phone number is a Did extension (unused in Avaya VSCTI) */
    Did: 2,
    /** The phone number is a Queue */
    Queue: 3
}

/**
 * All agent phone line state. Used for his two lines
 * @class enum
 */
var LineStates = {
    /** Line free */
    Cleared: 0,
    /** Client phone is ringing (or line is establishing) */
    Alerting: 1,
    /** Client and agent are online */
    Online: 2,
    /** Agent put this line on Hold */
    Hold: 3,
	/** The line is dialing */
	Dialing :4
}

/**
 * Specify the telephony mode
 * @class enum
 */
var TelephonyModes = {
    /** Inbound & Outbound */
    All: 0,
    /** Inbound only */
    Inbound: 1,
    /** Outbound only */
    Outbound: 2
}

/**
 * Script marker type
 * @class enum
 */
var ScriptMarkerType = {
    /** A marker auto sent by the script */
    Standard: 0,
    /** A marker specified by script author */
    Specific: 1
}

/**
 * Subtype of chat message
 * @class enum
 */
var ChatSentencesType = {
    /** Text message */
    TEXT: "TEXT",
    /** Message contains a link */
    HREF: "HREF",
    /** Message to specify other party to browse to an url */
    BROWSE: "BROWSE",
    /** Message to specify other party to show a HTML element */
    SHOWID: "SHOWID",
    /** Message contains a link to an attached files */
    ATTACHMENT: "ATTACHMENT",
    /** Message contains the value to set on a HTML element */
    DATA: "DATA",
    /** 
    * @deprecated not used anymore
    */
    NATURAL_LANGAGE: "NATURAL_LANGAGE",
    /** Message for stopping a cobrowsing session */
    COBROWSING_STOP: "COBROWSING_STOP",
    /** The websurfer has accepted the TheLink application */
    THELINK_ACK: "THELINK_ACK",
    /** Display an ad configured in sentences in the Hermes.Net Admin */
	SHOW_ADV : "SHOW_ADV",
    /** Display a video configured in sentences in the Hermes.Net Admin */
	SHOW_VIDEO: "SHOW_VIDEO",
    /** Notify agent that the surfer is coming from a link posted on Facebook by Hermes.Net */
	FACEBOOK_LINK: "FACEBOOK_LINK",
    /** Message to ask cobrowsing */
	COBROWSING_REQUEST: "COBROWSING_REQUEST",
    /** Message to ask the reloading of client address book informations */
	CRM_REFRESH: "CRM_REFRESH",
    /** Message to notify agent, the chat is open for a webcallback */
	WEBCALLBACK_ONLY: "WEBCALLBACK_ONLY",
    /** Message to notify agent, the chat is open for a webcallback and the surfer is on the website */
	WEBCALLBACK_LINKED: "WEBCALLBACK_LINKED",
    /** Text message containing HTML */
	HTML : "HTML"
}

/**
 * Action to perform when all agent session will be closed
 * @class enum
 */
var PENDING_REQUEST_ACTION = {
    /** pause */
    PAUSE: 0,
    /** disconnect from CTIProxy */
    DISCONNECT: 1,
    /** logout from CTIProxy */
    CHANGE_USER: 2,
    /** reload the workspace */
    REFRESH: 3,
    /** quit the workspace */
	EXIT:4
}