@jwplayer/jwplayer-react-native/.github/ISSUE_TEMPLATE/bug_report.md

React-native Android/iOS plugin for JWPlayer SDK (https://www.jwplayer.com/)

---
name: Bug report
about: Create a report to help us improve
title: "[BUG]"
labels: "needs-grooming"
assignees: '@jwplayer/team_sdks'

---

**Describe the bug**
A clear and concise description of what the bug is.

**To Reproduce**
Use the `Example` application as reference material and a starting place to reproduce any bugs.

***Steps to reproduce the behavior:***
1. Provide thorough
2. And complete
3. Steps for reproduction
4. That are reliably reproducible

**Expected behavior**
A clear and concise description of what you expected to happen.

**Screenshots / Visual evidence**
If applicable, add screenshots or recordings to help explain your problem. (Required if reproduction is not 100% reliable)

**Desktop (please complete the following information):**
If you are having a build issue, we would like to know about your machine. 
 - Result of `npx react-native info`

**Device(s) affected**
 - Device: [e.g. iPhone6]
 - OS: [e.g. iOS8.1]
 - Version [e.g. 22]

**Additional context**
Add any other context about the problem here.

**JWP Ticketing**
To expedite resolution and maintain confidentiality, submit a JWP [request](https://support.jwplayer.com/hc/en-us/requests/new) in addition to this new `Issue`.  A JWP request offers the following benefits:
* Associates the `Issue` with your company
* Permits securely share sensitive information related to the bug, request, or question
* Enhances JWP's ability to track progress and provide timely updates
* Enables you to track and manage multiple issues through a single platform 

| ℹ️ While `Issues` are valuable for open-source collaboration, a JWP request ensures that you will receive clear timelines and efficient support. |
|:---|