@itentialopensource/adapter-sevone_v2/TROUBLESHOOT.md

This adapter integrates with system described as: SevOne v2 api.

## Troubleshoot

Run `npm run troubleshoot` to start the interactive troubleshooting process. The command allows you to verify and update connection, authentication as well as healthcheck configuration. After that it will test these properties by sending HTTP request to the endpoint. If the tests pass, it will persist these changes into IAP.

You also have the option to run individual commands to perform specific test:

- `npm run healthcheck` will perform a healthcheck request of with current setting.
- `npm run basicget` will perform some non-parameter GET request with current setting.
- `npm run connectivity` will perform networking diagnostics of the adatper endpoint.

### Connectivity Issues

1. You can run the adapter troubleshooting script which will check connectivity, run the healthcheck and run basic get calls.

```bash
npm run troubleshoot
```

2. Verify the adapter properties are set up correctly.

```text
Go into the Itential Platform GUI and verify/update the properties
```

3. Verify there is connectivity between the Itential Platform Server and Sevone_v2 Server.

```text
ping the ip address of Sevone_v2 server
try telnet to the ip address port of Sevone_v2
execute a curl command to the other system
```

4. Verify the credentials provided for Sevone_v2.

```text
login to Sevone_v2 using the provided credentials
```

5. Verify the API of the call utilized for Sevone_v2 Healthcheck.

```text
Go into the Itential Platform GUI and verify/update the properties
```

### Functional Issues

Adapter logs are located in `/var/log/pronghorn`. In older releases of the Itential Platform, there is a `pronghorn.log` file which contains logs for all of the Itential Platform. In newer versions, adapters can be configured to log into their own files.