@itentialopensource/adapter-servicenow/entities/CustomerServiceManagement/mockdatafiles/queryCSMCases-default.json

This adapter integrates with system described as: servicenowMadrid.

{ 
  "result": [
    {
      "sys_id": "7d7ef7c41b5400103dc38515ec4bcb00",
      "parent": "",
      "caused_by": "",
      "watch_list": "",
      "active_escalation": "",
      "upon_reject": "cancel",
      "sys_updated_on": "2019-09-30 15:45:56",
      "support_manager": "",
      "approval_history": "",
      "skills": "",
      "number": "CS0001001",
      "problem": "",
      "state": "1",
      "case": "IAP Case0.7235121834035176​CS0001001",
      "sys_created_by": "admin",
      "knowledge": "false",
      "order": "",
      "assigned_on": "",
      "cmdb_ci": "",
      "delivery_plan": "",
      "impact": "3",
      "contract": "",
      "active": "true",
      "work_notes_list": "",
      "priority": "4",
      "sys_domain_path": "/",
      "rejection_goto": "",
      "first_response_time": "",
      "business_duration": "",
      "group_list": "",
      "sync_driver": "false",
      "approval_set": "",
      "wf_activity": "",
      "short_description": "IAP Case0.7235121834035176",
      "correlation_display": "",
      "work_start": "",
      "delivery_task": "",
      "additional_assignee_list": "",
      "notify": "1",
      "sys_class_name": "sn_customerservice_case",
      "service_offering": "",
      "closed_by": "",
      "follow_up": "",
      "contact_local_time": "",
      "sn_app_cs_social_social_profile": "",
      "reassignment_count": "0",
      "contact_time_zone": "",
      "notes_to_comments": "false",
      "assigned_to": "",
      "product": "",
      "variables": "",
      "variable_pool": "",
      "hierarchical_variables": "variable_pool",
      "sla_due": "",
      "change": "",
      "comments_and_work_notes": "",
      "partner": "",
      "escalation": "0",
      "upon_approval": "proceed",
      "partner_contact": "",
      "correlation_id": "",
      "asset": "",
      "made_sla": "true",
      "resolved_by": "",
      "sys_updated_by": "admin",
      "opened_by": "6816f79cc0a8016401c5a33be04be441",
      "user_input": "",
      "sys_created_on": "2019-09-30 15:45:56",
      "contact": "",
      "sys_domain": "global",
      "closed_at": "",
      "follow_the_sun": "false",
      "entitlement": "",
      "business_service": "",
      "time_worked": "",
      "expected_start": "",
      "opened_at": "2019-09-30 15:45:56",
      "work_end": "",
      "resolved_at": "",
      "case_report": "",
      "subcategory": "0",
      "work_notes": "",
      "assignment_group": "",
      "cause": "",
      "description": "",
      "proactive": "false",
      "calendar_duration": "",
      "close_notes": "",
      "auto_close": "false",
      "contact_type": "web",
      "resolution_code": "",
      "urgency": "3",
      "company": "",
      "consumer": {
        "country": "USA",
        "notes": "",
        "gender": "",
        "city": "Atlanta",
        "prefix": "",
        "sys_updated_on": "2019-09-30 14:33:52",
        "suffix": "",
        "title": "Director",
        "number": "CSMR0001003",
        "notification": "2",
        "sys_id": "5efd6fc81bd000103dc38515ec4bcb07",
        "business_phone": "",
        "sys_updated_by": "admin",
        "mobile_phone": "",
        "street": "",
        "sys_created_on": "2019-09-30 14:33:52",
        "sys_domain": "global",
        "state": "GA",
        "fax": "",
        "first_name": "John",
        "email": "",
        "preferred_language": "",
        "sys_created_by": "admin",
        "zip": "",
        "home_phone": "",
        "time_format": "",
        "sys_mod_count": "0",
        "last_name": "Doe",
        "photo": "",
        "active": "true",
        "middle_name": "",
        "time_zone": "EST",
        "sys_tags": "",
        "name": "John Doe",
        "household": "",
        "date_format": "",
        "user": "",
        "primary": "false"
      },
      "activity_due": "",
      "comments": "",
      "approval": "not requested",
      "due_date": "",
      "sys_mod_count": "0",
      "sys_tags": "",
      "active_account_escalation": "",
      "location": "",
      "category": "1",
      "account": ""
    }
  ]
}