@itentialopensource/adapter-servicenow/entities/CustomerServiceManagement/mockdatafiles/getCSMCase-default.json

This adapter integrates with system described as: servicenowMadrid.

{ 
  "result": {
    "sys_id": "7d7ef7c41b5400103dc38515ec4bcb00",
    "parent": "",
    "caused_by": "",
    "watch_list": "",
    "active_escalation": "",
    "upon_reject": "cancel",
    "sys_updated_on": "2019-09-30 15:45:57",
    "support_manager": "",
    "approval_history": "",
    "skills": "",
    "number": "CS0001001",
    "problem": "",
    "state": "1",
    "case": "Updated IAP Case0.058022040467557545​CS0001001",
    "sys_created_by": "admin",
    "knowledge": "false",
    "order": "",
    "assigned_on": "",
    "cmdb_ci": "",
    "delivery_plan": "",
    "impact": "3",
    "contract": "",
    "active": "true",
    "work_notes_list": "",
    "priority": "4",
    "sys_domain_path": "/",
    "rejection_goto": "",
    "first_response_time": "",
    "business_duration": "",
    "group_list": "",
    "sync_driver": "false",
    "approval_set": "",
    "wf_activity": "",
    "short_description": "Updated IAP Case0.058022040467557545",
    "correlation_display": "",
    "work_start": "",
    "delivery_task": "",
    "additional_assignee_list": "",
    "notify": "1",
    "sys_class_name": "sn_customerservice_case",
    "service_offering": "",
    "closed_by": "",
    "follow_up": "",
    "contact_local_time": "",
    "sn_app_cs_social_social_profile": "",
    "reassignment_count": "0",
    "contact_time_zone": "",
    "notes_to_comments": "false",
    "assigned_to": "",
    "product": "",
    "variables": "",
    "variable_pool": "",
    "hierarchical_variables": "variable_pool",
    "sla_due": "",
    "change": "",
    "comments_and_work_notes": "",
    "partner": "",
    "escalation": "0",
    "upon_approval": "proceed",
    "partner_contact": "",
    "correlation_id": "",
    "asset": "",
    "made_sla": "true",
    "resolved_by": "",
    "sys_updated_by": "admin",
    "opened_by": "6816f79cc0a8016401c5a33be04be441",
    "user_input": "",
    "sys_created_on": "2019-09-30 15:45:56",
    "contact": "",
    "sys_domain": "global",
    "closed_at": "",
    "follow_the_sun": "false",
    "entitlement": "",
    "business_service": "",
    "time_worked": "",
    "expected_start": "",
    "opened_at": "2019-09-30 15:45:56",
    "work_end": "",
    "resolved_at": "",
    "case_report": "c27e77c41b5400103dc38515ec4bcbcf",
    "subcategory": "0",
    "work_notes": "",
    "assignment_group": "",
    "cause": "",
    "description": "",
    "proactive": "false",
    "calendar_duration": "",
    "close_notes": "",
    "auto_close": "false",
    "contact_type": "web",
    "resolution_code": "",
    "urgency": "3",
    "company": "",
    "consumer": {
      "country": "USA",
      "notes": "",
      "gender": "",
      "city": "Atlanta",
      "prefix": "",
      "sys_updated_on": "2019-09-30 14:33:52",
      "suffix": "",
      "title": "Director",
      "number": "CSMR0001003",
      "notification": "2",
      "sys_id": "5efd6fc81bd000103dc38515ec4bcb07",
      "business_phone": "",
      "sys_updated_by": "admin",
      "mobile_phone": "",
      "street": "",
      "sys_created_on": "2019-09-30 14:33:52",
      "sys_domain": "global",
      "state": "GA",
      "fax": "",
      "first_name": "John",
      "email": "",
      "preferred_language": "",
      "sys_created_by": "admin",
      "zip": "",
      "home_phone": "",
      "time_format": "",
      "sys_mod_count": "0",
      "last_name": "Doe",
      "photo": "",
      "active": "true",
      "middle_name": "",
      "time_zone": "EST",
      "sys_tags": "",
      "name": "John Doe",
      "household": "",
      "date_format": "",
      "user": "",
      "primary": "false"
    },
    "activity_due": "",
    "comments": "",
    "approval": "not requested",
    "due_date": "",
    "sys_mod_count": "2",
    "sys_tags": "",
    "active_account_escalation": "",
    "location": "",
    "category": "1",
    "account": ""
  }
}