@itentialopensource/adapter-servicenow
Version:
This adapter integrates with system described as: servicenowMadrid.
2,000 lines • 896 kB
JSON
{
"result": [
{
"sys_id": {
"display_value": "a9e9c33dc61122760072455df62663d2",
"value": "a9e9c33dc61122760072455df62663d2"
},
"reason": {
"display_value": "",
"value": ""
},
"parent": {
"display_value": "PRB0000006",
"value": "a9e4890bc6112276003d7a5a5c774a74"
},
"watch_list": {
"display_value": "",
"value": ""
},
"upon_reject": {
"display_value": "",
"value": ""
},
"sys_updated_on": {
"display_value": "2019-06-04 05:42:23",
"value": "2019-06-04 12:42:23",
"display_value_internal": "2019-06-04 05:42:23"
},
"type": {
"display_value": "Normal",
"value": "normal"
},
"approval_history": {
"display_value": "2018-11-28 14:23:51 - System Administrator (Approval history)\nBow Ruggeri approved the task. Comments:\n\n2018-11-28 14:23:34 - System Administrator (Approval history)\nFred Luddy requested to approve task\n\n2018-11-28 14:23:34 - System Administrator (Approval history)\nDon Goodliffe requested to approve task\n\n2018-11-28 14:23:34 - System Administrator (Approval history)\nDavid Loo requested to approve task\n\n2018-11-28 14:23:34 - System Administrator (Approval history)\nBow Ruggeri requested to approve task\n\n2018-11-28 14:17:10 - System Administrator (Approval history)\nFred Luddy added as an approver\n\n2018-11-28 14:17:10 - System Administrator (Approval history)\nDon Goodliffe added as an approver\n\n2018-11-28 14:17:10 - System Administrator (Approval history)\nDavid Loo added as an approver\n\n2018-11-28 14:17:10 - System Administrator (Approval history)\nBow Ruggeri added as an approver\n\n",
"value": ""
},
"test_plan": {
"display_value": "Multi-User testing on Sunday night",
"value": "Multi-User testing on Sunday night"
},
"number": {
"display_value": "CHG0000001",
"value": "CHG0000001"
},
"cab_delegate": {
"display_value": "",
"value": ""
},
"requested_by_date": {
"display_value": "2018-12-04 16:00:00",
"value": "2018-12-05 00:00:00",
"display_value_internal": "2018-12-04 16:00:00"
},
"state": {
"display_value": "New",
"value": -5
},
"sys_created_by": {
"display_value": "admin",
"value": "admin"
},
"knowledge": {
"display_value": "false",
"value": false
},
"order": {
"display_value": "",
"value": ""
},
"phase": {
"display_value": "Requested",
"value": "requested"
},
"cmdb_ci": {
"display_value": "Sales Force Automation",
"value": "a9c0c8d2c6112276018f7705562f9cb0"
},
"delivery_plan": {
"display_value": "",
"value": ""
},
"impact": {
"display_value": "3 - Low",
"value": 3
},
"active": {
"display_value": "true",
"value": true
},
"work_notes_list": {
"display_value": "",
"value": ""
},
"priority": {
"display_value": "3 - Moderate",
"value": 3
},
"sys_domain_path": {
"display_value": "/",
"value": "/"
},
"production_system": {
"display_value": "false",
"value": false
},
"cab_recommendation": {
"display_value": "",
"value": ""
},
"rejection_goto": {
"display_value": "",
"value": ""
},
"review_date": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"requested_by": {
"display_value": "David Loo",
"value": "5137153cc611227c000bbd1bd8cd2007"
},
"business_duration": {
"display_value": "",
"value": ""
},
"group_list": {
"display_value": "",
"value": ""
},
"change_plan": {
"display_value": "Backup dataset, image current system, reinstall previous\n release, test\n ",
"value": "Backup dataset, image current system, reinstall previous\n release, test\n "
},
"approval_set": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"wf_activity": {
"display_value": "",
"value": ""
},
"implementation_plan": {
"display_value": "",
"value": ""
},
"end_date": {
"display_value": "2019-05-22 18:00:00",
"value": "2019-05-23 01:00:00",
"display_value_internal": "2019-05-22 18:00:00"
},
"short_description": {
"display_value": "Rollback Oracle Version",
"value": "Rollback Oracle Version"
},
"correlation_display": {
"display_value": "",
"value": ""
},
"delivery_task": {
"display_value": "",
"value": ""
},
"work_start": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"outside_maintenance_schedule": {
"display_value": "false",
"value": false
},
"additional_assignee_list": {
"display_value": "",
"value": ""
},
"std_change_producer_version": {
"display_value": "",
"value": ""
},
"sys_class_name": {
"display_value": "Change Request",
"value": "change_request"
},
"closed_by": {
"display_value": "System Administrator",
"value": "6816f79cc0a8016401c5a33be04be441"
},
"follow_up": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"review_status": {
"display_value": "",
"value": ""
},
"reassignment_count": {
"display_value": "",
"value": ""
},
"start_date": {
"display_value": "2019-05-22 16:00:00",
"value": "2019-05-22 23:00:00",
"display_value_internal": "2019-05-22 16:00:00"
},
"assigned_to": {
"display_value": "ITIL User",
"value": "681b365ec0a80164000fb0b05854a0cd"
},
"variables": {
"display_value": "variable_pool",
"value": "variable_pool"
},
"sla_due": {
"display_value": "UNKNOWN",
"value": "",
"display_value_internal": ""
},
"comments_and_work_notes": {
"display_value": "",
"value": ""
},
"escalation": {
"display_value": "Normal",
"value": 0
},
"upon_approval": {
"display_value": "",
"value": ""
},
"correlation_id": {
"display_value": "",
"value": ""
},
"made_sla": {
"display_value": "false",
"value": false
},
"backout_plan": {
"display_value": "Current prod environment to be snapshotted with VmWare\n prior to change.\n ",
"value": "Current prod environment to be snapshotted with VmWare\n prior to change.\n "
},
"conflict_status": {
"display_value": "",
"value": ""
},
"sys_updated_by": {
"display_value": "admin",
"value": "admin"
},
"opened_by": {
"display_value": "System Administrator",
"value": "6816f79cc0a8016401c5a33be04be441"
},
"user_input": {
"display_value": "",
"value": ""
},
"sys_created_on": {
"display_value": "2018-11-28 14:12:50",
"value": "2018-11-28 22:12:50",
"display_value_internal": "2018-11-28 14:12:50"
},
"on_hold_task": {
"display_value": "",
"value": ""
},
"sys_domain": {
"display_value": "global",
"value": "global"
},
"closed_at": {
"display_value": "2019-05-30 02:46:25",
"value": "2019-05-30 09:46:25",
"display_value_internal": "2019-05-30 02:46:25"
},
"review_comments": {
"display_value": "",
"value": ""
},
"business_service": {
"display_value": "",
"value": ""
},
"time_worked": {
"display_value": "",
"value": ""
},
"expected_start": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"opened_at": {
"display_value": "2018-11-28 14:12:50",
"value": "2018-11-28 22:12:50",
"display_value_internal": "2018-11-28 14:12:50"
},
"work_end": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"phase_state": {
"display_value": "Open",
"value": "open"
},
"cab_date": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"work_notes": {
"display_value": "",
"value": ""
},
"close_code": {
"display_value": "",
"value": ""
},
"assignment_group": {
"display_value": "",
"value": ""
},
"description": {
"display_value": "Performance of the Siebel SFA software has been severely\n degraded since the upgrade performed this weekend.\n\n We moved to an unsupported Oracle DB version. Need to rollback the\n Oracle Instance to a supported version.\n ",
"value": "Performance of the Siebel SFA software has been severely\n degraded since the upgrade performed this weekend.\n\n We moved to an unsupported Oracle DB version. Need to rollback the\n Oracle Instance to a supported version.\n "
},
"on_hold_reason": {
"display_value": "",
"value": ""
},
"calendar_duration": {
"display_value": "",
"value": ""
},
"close_notes": {
"display_value": "",
"value": ""
},
"contact_type": {
"display_value": "Phone",
"value": "phone"
},
"cab_required": {
"display_value": "false",
"value": false
},
"urgency": {
"display_value": "3 - Low",
"value": 3
},
"scope": {
"display_value": "Medium",
"value": 3
},
"company": {
"display_value": "",
"value": ""
},
"justification": {
"display_value": "",
"value": ""
},
"activity_due": {
"display_value": "UNKNOWN",
"value": "",
"display_value_internal": ""
},
"comments": {
"display_value": "",
"value": ""
},
"approval": {
"display_value": "Requested",
"value": "requested"
},
"due_date": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"on_hold": {
"display_value": "false",
"value": false
},
"sys_tags": {
"display_value": "",
"value": ""
},
"conflict_last_run": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"risk": {
"display_value": "High",
"value": 2
},
"location": {
"display_value": "",
"value": ""
},
"category": {
"display_value": "Software",
"value": "Software"
},
"risk_impact_analysis": {
"display_value": "",
"value": ""
}
},
{
"sys_id": {
"display_value": "e8f816d5c0a801640131b8101100744c",
"value": "e8f816d5c0a801640131b8101100744c"
},
"reason": {
"display_value": "",
"value": ""
},
"parent": {
"display_value": "",
"value": ""
},
"watch_list": {
"display_value": "",
"value": ""
},
"upon_reject": {
"display_value": "",
"value": ""
},
"sys_updated_on": {
"display_value": "2019-05-30 02:46:11",
"value": "2019-05-30 09:46:11",
"display_value_internal": "2019-05-30 02:46:11"
},
"type": {
"display_value": "Normal",
"value": "normal"
},
"approval_history": {
"display_value": "",
"value": ""
},
"test_plan": {
"display_value": "",
"value": ""
},
"number": {
"display_value": "CHG0000004",
"value": "CHG0000004"
},
"cab_delegate": {
"display_value": "",
"value": ""
},
"requested_by_date": {
"display_value": "2018-09-06 17:00:00",
"value": "2018-09-07 00:00:00",
"display_value_internal": "2018-09-06 17:00:00"
},
"state": {
"display_value": "Review",
"value": 0
},
"sys_created_by": {
"display_value": "admin",
"value": "admin"
},
"knowledge": {
"display_value": "false",
"value": false
},
"order": {
"display_value": "",
"value": ""
},
"phase": {
"display_value": "-1",
"value": "-1"
},
"cmdb_ci": {
"display_value": "",
"value": ""
},
"delivery_plan": {
"display_value": "",
"value": ""
},
"impact": {
"display_value": "3 - Low",
"value": 3
},
"active": {
"display_value": "true",
"value": true
},
"work_notes_list": {
"display_value": "",
"value": ""
},
"priority": {
"display_value": "4 - Low",
"value": 4
},
"sys_domain_path": {
"display_value": "/",
"value": "/"
},
"production_system": {
"display_value": "false",
"value": false
},
"cab_recommendation": {
"display_value": "",
"value": ""
},
"rejection_goto": {
"display_value": "",
"value": ""
},
"review_date": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"requested_by": {
"display_value": "",
"value": ""
},
"business_duration": {
"display_value": "",
"value": ""
},
"group_list": {
"display_value": "",
"value": ""
},
"change_plan": {
"display_value": "",
"value": ""
},
"approval_set": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"wf_activity": {
"display_value": "",
"value": ""
},
"implementation_plan": {
"display_value": "",
"value": ""
},
"end_date": {
"display_value": "2019-05-23 06:00:00",
"value": "2019-05-23 13:00:00",
"display_value_internal": "2019-05-23 06:00:00"
},
"short_description": {
"display_value": "Upgrade to Oracle 11i",
"value": "Upgrade to Oracle 11i"
},
"correlation_display": {
"display_value": "",
"value": ""
},
"delivery_task": {
"display_value": "",
"value": ""
},
"work_start": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"outside_maintenance_schedule": {
"display_value": "false",
"value": false
},
"additional_assignee_list": {
"display_value": "",
"value": ""
},
"std_change_producer_version": {
"display_value": "",
"value": ""
},
"sys_class_name": {
"display_value": "Change Request",
"value": "change_request"
},
"closed_by": {
"display_value": "System Administrator",
"value": "6816f79cc0a8016401c5a33be04be441"
},
"follow_up": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"review_status": {
"display_value": "",
"value": ""
},
"reassignment_count": {
"display_value": "",
"value": ""
},
"start_date": {
"display_value": "2019-05-23 00:00:00",
"value": "2019-05-23 07:00:00",
"display_value_internal": "2019-05-23 00:00:00"
},
"assigned_to": {
"display_value": "ITIL User",
"value": "681b365ec0a80164000fb0b05854a0cd"
},
"variables": {
"display_value": "variable_pool",
"value": "variable_pool"
},
"sla_due": {
"display_value": "UNKNOWN",
"value": "",
"display_value_internal": ""
},
"comments_and_work_notes": {
"display_value": "",
"value": ""
},
"escalation": {
"display_value": "Normal",
"value": 0
},
"upon_approval": {
"display_value": "",
"value": ""
},
"correlation_id": {
"display_value": "",
"value": ""
},
"made_sla": {
"display_value": "false",
"value": false
},
"backout_plan": {
"display_value": "",
"value": ""
},
"conflict_status": {
"display_value": "",
"value": ""
},
"sys_updated_by": {
"display_value": "admin",
"value": "admin"
},
"opened_by": {
"display_value": "System Administrator",
"value": "6816f79cc0a8016401c5a33be04be441"
},
"user_input": {
"display_value": "",
"value": ""
},
"sys_created_on": {
"display_value": "2017-04-23 08:31:06",
"value": "2017-04-23 15:31:06",
"display_value_internal": "2017-04-23 08:31:06"
},
"on_hold_task": {
"display_value": "",
"value": ""
},
"sys_domain": {
"display_value": "global",
"value": "global"
},
"closed_at": {
"display_value": "2019-05-30 02:46:11",
"value": "2019-05-30 09:46:11",
"display_value_internal": "2019-05-30 02:46:11"
},
"review_comments": {
"display_value": "",
"value": ""
},
"business_service": {
"display_value": "",
"value": ""
},
"time_worked": {
"display_value": "",
"value": ""
},
"expected_start": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"opened_at": {
"display_value": "2017-04-23 08:31:06",
"value": "2017-04-23 15:31:06",
"display_value_internal": "2017-04-23 08:31:06"
},
"work_end": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"phase_state": {
"display_value": "",
"value": ""
},
"cab_date": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"work_notes": {
"display_value": "",
"value": ""
},
"close_code": {
"display_value": "",
"value": ""
},
"assignment_group": {
"display_value": "",
"value": ""
},
"description": {
"display_value": "",
"value": ""
},
"on_hold_reason": {
"display_value": "",
"value": ""
},
"calendar_duration": {
"display_value": "",
"value": ""
},
"close_notes": {
"display_value": "",
"value": ""
},
"contact_type": {
"display_value": "",
"value": ""
},
"cab_required": {
"display_value": "false",
"value": false
},
"urgency": {
"display_value": "3 - Low",
"value": 3
},
"scope": {
"display_value": "(-1)",
"value": -1
},
"company": {
"display_value": "",
"value": ""
},
"justification": {
"display_value": "",
"value": ""
},
"activity_due": {
"display_value": "UNKNOWN",
"value": "",
"display_value_internal": ""
},
"comments": {
"display_value": "",
"value": ""
},
"approval": {
"display_value": "Not Yet Requested",
"value": "not requested"
},
"due_date": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"on_hold": {
"display_value": "false",
"value": false
},
"sys_tags": {
"display_value": "",
"value": ""
},
"conflict_last_run": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"risk": {
"display_value": "Moderate",
"value": 3
},
"location": {
"display_value": "",
"value": ""
},
"category": {
"display_value": "Software",
"value": "Software"
},
"risk_impact_analysis": {
"display_value": "",
"value": ""
}
},
{
"sys_id": {
"display_value": "46cc713aa9fe1981008a95d213681c65",
"value": "46cc713aa9fe1981008a95d213681c65"
},
"reason": {
"display_value": "",
"value": ""
},
"parent": {
"display_value": "",
"value": ""
},
"watch_list": {
"display_value": "",
"value": ""
},
"upon_reject": {
"display_value": "",
"value": ""
},
"sys_updated_on": {
"display_value": "2019-05-30 02:46:07",
"value": "2019-05-30 09:46:07",
"display_value_internal": "2019-05-30 02:46:07"
},
"type": {
"display_value": "Normal",
"value": "normal"
},
"approval_history": {
"display_value": "",
"value": ""
},
"test_plan": {
"display_value": "",
"value": ""
},
"number": {
"display_value": "CHG0000005",
"value": "CHG0000005"
},
"cab_delegate": {
"display_value": "",
"value": ""
},
"requested_by_date": {
"display_value": "2018-09-06 17:00:00",
"value": "2018-09-07 00:00:00",
"display_value_internal": "2018-09-06 17:00:00"
},
"state": {
"display_value": "Implement",
"value": -1
},
"sys_created_by": {
"display_value": "glide.maint",
"value": "glide.maint"
},
"knowledge": {
"display_value": "false",
"value": false
},
"order": {
"display_value": "",
"value": ""
},
"phase": {
"display_value": "Requested",
"value": "requested"
},
"cmdb_ci": {
"display_value": "San Diego Gateway",
"value": "10884798c61122750108b095e21e4080"
},
"delivery_plan": {
"display_value": "",
"value": ""
},
"impact": {
"display_value": "3 - Low",
"value": 3
},
"active": {
"display_value": "true",
"value": true
},
"work_notes_list": {
"display_value": "",
"value": ""
},
"priority": {
"display_value": "4 - Low",
"value": 4
},
"sys_domain_path": {
"display_value": "/",
"value": "/"
},
"production_system": {
"display_value": "false",
"value": false
},
"cab_recommendation": {
"display_value": "",
"value": ""
},
"rejection_goto": {
"display_value": "",
"value": ""
},
"review_date": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"requested_by": {
"display_value": "Fred Luddy",
"value": "5137153cc611227c000bbd1bd8cd2005"
},
"business_duration": {
"display_value": "",
"value": ""
},
"group_list": {
"display_value": "",
"value": ""
},
"change_plan": {
"display_value": "",
"value": ""
},
"approval_set": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"wf_activity": {
"display_value": "",
"value": ""
},
"implementation_plan": {
"display_value": "",
"value": ""
},
"end_date": {
"display_value": "2019-05-29 16:46:31",
"value": "2019-05-29 23:46:31",
"display_value_internal": "2019-05-29 16:46:31"
},
"short_description": {
"display_value": "Install new PBX",
"value": "Install new PBX"
},
"correlation_display": {
"display_value": "",
"value": ""
},
"delivery_task": {
"display_value": "",
"value": ""
},
"work_start": {
"display_value": "",
"value": "",
"display_value_internal": ""
},
"outside_maintenance_schedule": {
"display_value": "false",
"value": false
},
"additional_assignee_list": {
"display_value": "",
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