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@itentialopensource/adapter-servicenow

Version:

This adapter integrates with system described as: servicenowMadrid.

2,000 lines 896 kB
{ "result": [ { "sys_id": { "display_value": "a9e9c33dc61122760072455df62663d2", "value": "a9e9c33dc61122760072455df62663d2" }, "reason": { "display_value": "", "value": "" }, "parent": { "display_value": "PRB0000006", "value": "a9e4890bc6112276003d7a5a5c774a74" }, "watch_list": { "display_value": "", "value": "" }, "upon_reject": { "display_value": "", "value": "" }, "sys_updated_on": { "display_value": "2019-06-04 05:42:23", "value": "2019-06-04 12:42:23", "display_value_internal": "2019-06-04 05:42:23" }, "type": { "display_value": "Normal", "value": "normal" }, "approval_history": { "display_value": "2018-11-28 14:23:51 - System Administrator (Approval history)\nBow Ruggeri approved the task. Comments:\n\n2018-11-28 14:23:34 - System Administrator (Approval history)\nFred Luddy requested to approve task\n\n2018-11-28 14:23:34 - System Administrator (Approval history)\nDon Goodliffe requested to approve task\n\n2018-11-28 14:23:34 - System Administrator (Approval history)\nDavid Loo requested to approve task\n\n2018-11-28 14:23:34 - System Administrator (Approval history)\nBow Ruggeri requested to approve task\n\n2018-11-28 14:17:10 - System Administrator (Approval history)\nFred Luddy added as an approver\n\n2018-11-28 14:17:10 - System Administrator (Approval history)\nDon Goodliffe added as an approver\n\n2018-11-28 14:17:10 - System Administrator (Approval history)\nDavid Loo added as an approver\n\n2018-11-28 14:17:10 - System Administrator (Approval history)\nBow Ruggeri added as an approver\n\n", "value": "" }, "test_plan": { "display_value": "Multi-User testing on Sunday night", "value": "Multi-User testing on Sunday night" }, "number": { "display_value": "CHG0000001", "value": "CHG0000001" }, "cab_delegate": { "display_value": "", "value": "" }, "requested_by_date": { "display_value": "2018-12-04 16:00:00", "value": "2018-12-05 00:00:00", "display_value_internal": "2018-12-04 16:00:00" }, "state": { "display_value": "New", "value": -5 }, "sys_created_by": { "display_value": "admin", "value": "admin" }, "knowledge": { "display_value": "false", "value": false }, "order": { "display_value": "", "value": "" }, "phase": { "display_value": "Requested", "value": "requested" }, "cmdb_ci": { "display_value": "Sales Force Automation", "value": "a9c0c8d2c6112276018f7705562f9cb0" }, "delivery_plan": { "display_value": "", "value": "" }, "impact": { "display_value": "3 - 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Need to rollback the\n Oracle Instance to a supported version.\n " }, "on_hold_reason": { "display_value": "", "value": "" }, "calendar_duration": { "display_value": "", "value": "" }, "close_notes": { "display_value": "", "value": "" }, "contact_type": { "display_value": "Phone", "value": "phone" }, "cab_required": { "display_value": "false", "value": false }, "urgency": { "display_value": "3 - Low", "value": 3 }, "scope": { "display_value": "Medium", "value": 3 }, "company": { "display_value": "", "value": "" }, "justification": { "display_value": "", "value": "" }, "activity_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments": { "display_value": "", "value": "" }, "approval": { "display_value": "Requested", "value": "requested" }, "due_date": { "display_value": "", "value": "", "display_value_internal": "" }, "on_hold": { "display_value": "false", "value": false }, "sys_tags": { "display_value": "", "value": "" }, "conflict_last_run": { 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"rejection_goto": { "display_value": "", "value": "" }, "review_date": { "display_value": "", "value": "", "display_value_internal": "" }, "requested_by": { "display_value": "", "value": "" }, "business_duration": { "display_value": "", "value": "" }, "group_list": { "display_value": "", "value": "" }, "change_plan": { "display_value": "", "value": "" }, "approval_set": { "display_value": "", "value": "", "display_value_internal": "" }, "wf_activity": { "display_value": "", "value": "" }, "implementation_plan": { "display_value": "", "value": "" }, "end_date": { "display_value": "2019-05-23 06:00:00", "value": "2019-05-23 13:00:00", "display_value_internal": "2019-05-23 06:00:00" }, "short_description": { "display_value": "Upgrade to Oracle 11i", "value": "Upgrade to Oracle 11i" }, "correlation_display": { "display_value": "", "value": "" }, "delivery_task": { "display_value": "", "value": "" }, "work_start": { "display_value": "", "value": "", "display_value_internal": "" }, "outside_maintenance_schedule": { "display_value": "false", "value": false }, "additional_assignee_list": { "display_value": "", "value": "" }, "std_change_producer_version": { "display_value": "", "value": "" }, "sys_class_name": { "display_value": "Change Request", "value": "change_request" }, "closed_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "follow_up": { "display_value": "", "value": "", "display_value_internal": "" }, "review_status": { "display_value": "", "value": "" }, "reassignment_count": { "display_value": "", "value": "" }, "start_date": { "display_value": "2019-05-23 00:00:00", "value": "2019-05-23 07:00:00", "display_value_internal": "2019-05-23 00:00:00" }, "assigned_to": { "display_value": "ITIL User", "value": "681b365ec0a80164000fb0b05854a0cd" }, "variables": { "display_value": "variable_pool", "value": "variable_pool" }, "sla_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments_and_work_notes": { "display_value": "", "value": "" }, "escalation": { "display_value": "Normal", "value": 0 }, "upon_approval": { "display_value": "", "value": "" }, "correlation_id": { "display_value": "", "value": "" }, "made_sla": { "display_value": "false", "value": false }, "backout_plan": { "display_value": "", "value": "" }, "conflict_status": { "display_value": "", "value": "" }, "sys_updated_by": { "display_value": "admin", "value": "admin" }, "opened_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "user_input": { "display_value": "", "value": "" }, "sys_created_on": { "display_value": "2017-04-23 08:31:06", "value": "2017-04-23 15:31:06", "display_value_internal": "2017-04-23 08:31:06" }, "on_hold_task": { "display_value": "", "value": "" }, "sys_domain": { "display_value": "global", "value": "global" }, "closed_at": { "display_value": "2019-05-30 02:46:11", "value": "2019-05-30 09:46:11", "display_value_internal": 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"display_value": "", "value": "" }, "expected_start": { "display_value": "", "value": "", "display_value_internal": "" }, "opened_at": { "display_value": "2018-09-20 16:15:36", "value": "2018-09-20 23:15:36", "display_value_internal": "2018-09-20 16:15:36" }, "work_end": { "display_value": "", "value": "", "display_value_internal": "" }, "phase_state": { "display_value": "Open", "value": "open" }, "cab_date": { "display_value": "", "value": "", "display_value_internal": "" }, "work_notes": { "display_value": "", "value": "" }, "close_code": { "display_value": "", "value": "" }, "assignment_group": { "display_value": "", "value": "" }, "description": { "display_value": "", "value": "" }, "on_hold_reason": { "display_value": "", "value": "" }, "calendar_duration": { "display_value": "", "value": "" }, "close_notes": { "display_value": "", "value": "" }, "contact_type": { "display_value": "Phone", "value": "phone" }, "cab_required": { "display_value": "false", "value": false }, "urgency": 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