@itentialopensource/adapter-servicenow

{ "result": [ { "sys_id": "1c741bd70b2322007518478d83673af3", "short_description": "Unable to connect to email", "parent": "", "made_sla": "true", "caused_by": "", "watch_list": "", "upon_reject": "cancel", "sys_updated_on": "2016-12-14 02:46:44", "child_incidents": "0", "hold_reason": "", "approval_history": "", "number": "INC0000060", "resolved_by": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007", "value": "5137153cc611227c000bbd1bd8cd2007" }, "sys_updated_by": "employee", "opened_by": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7", "value": "681ccaf9c0a8016400b98a06818d57c7" }, "user_input": "", "sys_created_on": "2016-12-12 15:19:57", "sys_domain": { "link": "https://dev58661.service-now.com/api/now/table/sys_user_group/global", "value": "global" }, "state": "7", "sys_created_by": "employee", "knowledge": "false", "order": "", "calendar_stc": "102197", "closed_at": "2016-12-14 02:46:44", "cmdb_ci": { "link": "https://dev58661.service-now.com/api/now/table/cmdb_ci/109562a3c611227500a7b7ff98cc0dc7", "value": "109562a3c611227500a7b7ff98cc0dc7" }, "delivery_plan": "", "impact": "2", "active": "false", "work_notes_list": "", "business_service": { "link": "https://dev58661.service-now.com/api/now/table/cmdb_ci_service/27d32778c0a8000b00db970eeaa60f16", "value": "27d32778c0a8000b00db970eeaa60f16" }, "priority": "3", "sys_domain_path": "/", "rfc": "", "time_worked": "", "expected_start": "", "opened_at": "2016-12-12 15:19:57", "business_duration": "1970-01-01 08:00:00", "group_list": "", "work_end": "", "caller_id": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7", "value": "681ccaf9c0a8016400b98a06818d57c7" }, "reopened_time": "", "resolved_at": "2016-12-13 21:43:14", "approval_set": "", "subcategory": "email", "work_notes": "", "close_code": "Solved (Permanently)", "correlation_display": "", "delivery_task": "", "work_start": "", "assignment_group": { "link": "https://dev58661.service-now.com/api/now/table/sys_user_group/287ebd7da9fe198100f92cc8d1d2154e", "value": "287ebd7da9fe198100f92cc8d1d2154e" }, "additional_assignee_list": "", "business_stc": "28800", "description": "I am unable to connect to the email server. It appears to be down.", "calendar_duration": "1970-01-02 04:23:17", "close_notes": "This incident is resolved.", "notify": "1", "sys_class_name": "incident", "closed_by": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7", "value": "681ccaf9c0a8016400b98a06818d57c7" }, "follow_up": "", "parent_incident": "", "contact_type": "self-service", "reopened_by": "", "incident_state": "7", "urgency": "2", "problem_id": "", "company": { "link": "https://dev58661.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec", "value": "31bea3d53790200044e0bfc8bcbe5dec" }, "reassignment_count": "2", "activity_due": "2016-12-13 01:26:36", "assigned_to": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007", "value": "5137153cc611227c000bbd1bd8cd2007" }, "severity": "3", "comments": "", "approval": "not requested", "sla_due": "", "comments_and_work_notes": "", "due_date": "", "sys_mod_count": "15", "reopen_count": "0", "sys_tags": "", "escalation": "0", "upon_approval": "proceed", "correlation_id": "", "location": "", "category": "inquiry" }, { "sys_id": "1c832706732023002728660c4cf6a7b9", "short_description": "My computer is not detecting the headphone device", "parent": "", "made_sla": "true", "caused_by": "", "watch_list": "", "upon_reject": "cancel", "sys_updated_on": "2019-06-05 20:07:25", "child_incidents": "1", "hold_reason": "", "approval_history": "", "number": "INC0009002", "resolved_by": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441", "value": "6816f79cc0a8016401c5a33be04be441" }, "sys_updated_by": "system", "opened_by": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441", "value": "6816f79cc0a8016401c5a33be04be441" }, "user_input": "", "sys_created_on": "2018-09-16 12:50:05", "sys_domain": { "link": "https://dev58661.service-now.com/api/now/table/sys_user_group/global", "value": "global" }, "state": "7", "sys_created_by": "admin", "knowledge": "false", "order": "", "calendar_stc": "114", "closed_at": "2018-12-10 03:29:08", "cmdb_ci": "", "delivery_plan": "", "impact": "2", "active": "false", "work_notes_list": "", "business_service": "", "priority": "3", "sys_domain_path": "/", "rfc": "", "time_worked": "", "expected_start": "", "opened_at": "2018-09-16 12:49:23", "business_duration": "1970-01-01 00:00:00", "group_list": "", "work_end": "", "caller_id": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/77ad8176731313005754660c4cf6a7de", "value": "77ad8176731313005754660c4cf6a7de" }, "reopened_time": "", "resolved_at": "2018-09-16 12:51:17", "approval_set": "", "subcategory": "", "work_notes": "", "close_code": "Solved (Permanently)", "correlation_display": "", "delivery_task": "", "work_start": "", "assignment_group": "", "additional_assignee_list": "", "business_stc": "0", "description": "My computer is not detecting the headphone device. It could be an issue with the USB port.", "calendar_duration": "1970-01-01 00:01:54", "close_notes": "This is not an issue with the USB port. Replaced the headset to resolve the issue.", "notify": "1", "sys_class_name": "incident", "closed_by": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441", "value": "6816f79cc0a8016401c5a33be04be441" }, "follow_up": "", "parent_incident": "", "contact_type": "", "reopened_by": "", "incident_state": "7", "urgency": "2", "problem_id": "", "company": "", "reassignment_count": "0", "activity_due": "", "assigned_to": "", "severity": "3", "comments": "", "approval": "not requested", "sla_due": "", "comments_and_work_notes": "", "due_date": "", "sys_mod_count": "9", "reopen_count": "0", "sys_tags": "", "escalation": "0", "upon_approval": "proceed", "correlation_id": "", "location": "", "category": "Hardware" }, { "sys_id": "46b66a40a9fe198101f243dfbc79033d", "short_description": "Reset my password", "parent": "", "made_sla": "false", "caused_by": "", "watch_list": "", "upon_reject": "", "sys_updated_on": "2019-06-04 20:16:04", "child_incidents": "", "hold_reason": "", "approval_history": "", "number": "INC0000009", "resolved_by": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441", "value": "6816f79cc0a8016401c5a33be04be441" }, "sys_updated_by": "admin", "opened_by": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0", "value": "9ee1b13dc6112271007f9d0efdb69cd0" }, "user_input": "", "sys_created_on": "2019-03-17 22:51:33", "sys_domain": { "link": "https://dev58661.service-now.com/api/now/table/sys_user_group/global", "value": "global" }, "state": "7", "sys_created_by": "don.goodliffe", "knowledge": "false", "order": "", "calendar_stc": "7333549", "closed_at": "2019-03-12 22:55:16", "cmdb_ci": "", "delivery_plan": "", "impact": "1", "active": "false", "work_notes_list": "", "business_service": "", "priority": "1", "sys_domain_path": "/", "rfc": "", "time_worked": "", "expected_start": "", "opened_at": "2019-03-11 22:50:23", "business_duration": "1970-01-21 06:05:49", "group_list": "", "work_end": "", "caller_id": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2006", "value": "5137153cc611227c000bbd1bd8cd2006" }, "reopened_time": "", "resolved_at": "2019-06-04 19:56:12", "approval_set": "", "subcategory": "", "work_notes": "", "close_code": "Closed/Resolved by Caller", "correlation_display": "", "delivery_task": "", "work_start": "", "assignment_group": { "link": "https://dev58661.service-now.com/api/now/table/sys_user_group/d625dccec0a8016700a222a0f7900d06", "value": "d625dccec0a8016700a222a0f7900d06" }, "additional_assignee_list": "", "business_stc": "1749949", "description": "I can't remember my password and need to log in. Can someone reset my password asap? I am blocked on several urgent items until I can log in again.", "calendar_duration": "1970-03-26 21:05:49", "close_notes": "Closed before close notes were made mandatory\n\t\t", "notify": "1", "sys_class_name": "incident", "closed_by": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0", "value": "9ee1b13dc6112271007f9d0efdb69cd0" }, "follow_up": "", "parent_incident": "", "contact_type": "phone", "reopened_by": "", "incident_state": "7", "urgency": "1", "problem_id": "", "company": { "link": "https://dev58661.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec", "value": "31bea3d53790200044e0bfc8bcbe5dec" }, "reassignment_count": "1", "activity_due": "", "assigned_to": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007", "value": "5137153cc611227c000bbd1bd8cd2007" }, "severity": "3", "comments": "", "approval": "not requested", "sla_due": "", "comments_and_work_notes": "", "due_date": "", "sys_mod_count": "8", "reopen_count": "", "sys_tags": "", "escalation": "0", "upon_approval": "", "correlation_id": "", "location": { "link": "https://dev58661.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f", "value": "108752c8c611227501d4ab0e392ba97f" }, "category": "inquiry" }, { "sys_id": "46b9490da9fe1981003c938dab89bda3", "short_description": "Need Oracle 10GR2 installed", "parent": "", "made_sla": "false", "caused_by": "", "watch_list": "", "upon_reject": "", "sys_updated_on": "2019-06-04 20:16:35", "child_incidents": "", "hold_reason": "", "approval_history": "", "number": "INC0000010", "resolved_by": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441", "value": "6816f79cc0a8016401c5a33be04be441" }, "sys_updated_by": "admin", "opened_by": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0", "value": "9ee1b13dc6112271007f9d0efdb69cd0" }, "user_input": "", "sys_created_on": "2019-03-17 22:54:41", "sys_domain": { "link": "https://dev58661.service-now.com/api/now/table/sys_user_group/global", "value": "global" }, "state": "7", "sys_created_by": "don.goodliffe", "knowledge": "false", "order": "", "calendar_stc": "7851790", "closed_at": "2019-03-10 22:54:55", "cmdb_ci": "", "delivery_plan": "", "impact": "2", "active": "false", "work_notes_list": "", "business_service": "", "priority": "4", "sys_domain_path": "/", "rfc": "", "time_worked": "", "expected_start": "", "opened_at": "2019-03-05 22:53:02", "business_duration": "1970-01-22 14:03:10", "group_list": "", "work_end": "", "caller_id": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005", "value": "5137153cc611227c000bbd1bd8cd2005" }, "reopened_time": "", "resolved_at": "2019-06-04 19:56:12", "approval_set": "", "subcategory": "", "work_notes": "", "close_code": "Closed/Resolved by Caller", "correlation_display": "", "delivery_task": "", "work_start": "", "assignment_group": { "link": "https://dev58661.service-now.com/api/now/table/sys_user_group/287ee6fea9fe198100ada7950d0b1b73", "value": "287ee6fea9fe198100ada7950d0b1b73" }, "additional_assignee_list": "", "business_stc": "1864990", "description": "Currently running 10GR1 and need to upgrade to 10GR2.", "calendar_duration": "1970-04-01 21:03:10", "close_notes": "Closed before close notes were made mandatory\n\t\t", "notify": "1", "sys_class_name": "incident", "closed_by": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0", "value": "9ee1b13dc6112271007f9d0efdb69cd0" }, "follow_up": "", "parent_incident": "", "contact_type": "phone", "reopened_by": "", "incident_state": "7", "urgency": "3", "problem_id": "", "company": { "link": "https://dev58661.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec", "value": "31bea3d53790200044e0bfc8bcbe5dec" }, "reassignment_count": "2", "activity_due": "", "assigned_to": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0", "value": "9ee1b13dc6112271007f9d0efdb69cd0" }, "severity": "3", "comments": "", "approval": "not requested", "sla_due": "", "comments_and_work_notes": "", "due_date": "", "sys_mod_count": "8", "reopen_count": "", "sys_tags": "", "escalation": "0", "upon_approval": "", "correlation_id": "", "location": { "link": "https://dev58661.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f", "value": "108752c8c611227501d4ab0e392ba97f" }, "category": "database" }, { "sys_id": "46c03489a9fe19810148cd5b8cbf501e", "short_description": "Need new Blackberry set up", "parent": "", "made_sla": "false", "caused_by": "", "watch_list": "", "upon_reject": "", "sys_updated_on": "2019-06-04 19:56:31", "child_incidents": "", "hold_reason": "", "approval_history": "", "number": "INC0000011", "resolved_by": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441", "value": "6816f79cc0a8016401c5a33be04be441" }, "sys_updated_by": "admin", "opened_by": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0", "value": "9ee1b13dc6112271007f9d0efdb69cd0" }, "user_input": "", "sys_created_on": "2019-03-17 23:02:15", "sys_domain": { "link": "https://dev58661.service-now.com/api/now/table/sys_user_group/global", "value": "global" }, "state": "7", "sys_created_by": "don.goodliffe", "knowledge": "false", "order": "", "calendar_stc": "7246500", "closed_at": "2019-03-16 23:02:54", "cmdb_ci": "", "delivery_plan": "", "impact": "2", "active": "false", "work_notes_list": "", "business_service": "", "priority": "3", "sys_domain_path": "/", "rfc": "", "time_worked": "", "expected_start": "", "opened_at": "2019-03-12 23:01:12", "business_duration": "1970-01-20 21:55:00", "group_list": "", "work_end": "", "caller_id": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0", "value": "9ee1b13dc6112271007f9d0efdb69cd0" }, "reopened_time": "", "resolved_at": "2019-06-04 19:56:12", "approval_set": "", "subcategory": "", "work_notes": "", "close_code": "Closed/Resolved by Caller", "correlation_display": "", "delivery_task": "", "work_start": "", "assignment_group": { "link": "https://dev58661.service-now.com/api/now/table/sys_user_group/8a5055c9c61122780043563ef53438e3", "value": "8a5055c9c61122780043563ef53438e3" }, "additional_assignee_list": "", "business_stc": "1720500", "description": "I'm replacing my old phone with a Blackberry and require assistance to get it set up. I'd like to get the files and contacts transferred to the new phone and need help getting the two factor authentication app set up on it.", "calendar_duration": "1970-03-25 20:55:00", "close_notes": "Closed before close notes were made mandatory\n\t\t", "notify": "1", "sys_class_name": "incident", "closed_by": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0", "value": "9ee1b13dc6112271007f9d0efdb69cd0" }, "follow_up": "", "parent_incident": "", "contact_type": "phone", "reopened_by": "", "incident_state": "7", "urgency": "2", "problem_id": "", "company": { "link": "https://dev58661.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec", "value": "31bea3d53790200044e0bfc8bcbe5dec" }, "reassignment_count": "2", "activity_due": "", "assigned_to": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd", "value": "681b365ec0a80164000fb0b05854a0cd" }, "severity": "3", "comments": "", "approval": "not requested", "sla_due": "", "comments_and_work_notes": "", "due_date": "", "sys_mod_count": "7", "reopen_count": "", "sys_tags": "", "escalation": "0", "upon_approval": "", "correlation_id": "", "location": { "link": "https://dev58661.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba", "value": "105cf7f3c611227501e75e08b14a38ba" }, "category": "inquiry" }, { "sys_id": "46c88ac1a9fe1981014de1c831fbcf6d", "short_description": "Customer didn't receive eFax", "parent": "", "made_sla": "false", "caused_by": "", "watch_list": "", "upon_reject": "", "sys_updated_on": "2019-06-04 19:56:12", "child_incidents": "", "hold_reason": "", "approval_history": "", "number": "INC0000012", "resolved_by": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441", "value": "6816f79cc0a8016401c5a33be04be441" }, "sys_updated_by": "admin", "opened_by": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8", "value": "f298d2d2c611227b0106c6be7f154bc8" }, "user_input": "", "sys_created_on": "2019-03-17 23:11:21", "sys_domain": { "link": "https://dev58661.service-now.com/api/now/table/sys_user_group/global", "value": "global" }, "state": "7", "sys_created_by": "glide.maint", "knowledge": "false", "order": "", "calendar_stc": "9233352", "closed_at": "2019-03-12 23:12:02", "cmdb_ci": { "link": "https://dev58661.service-now.com/api/now/table/cmdb_ci/0c43cc3ec61122750182c1324e2722d9", "value": "0c43cc3ec61122750182c1324e2722d9" }, "delivery_plan": "", "impact": "3", "active": "false", "work_notes_list": "", "business_service": "", "priority": "5", "sys_domain_path": "/", "rfc": "", "time_worked": "", "expected_start": "", "opened_at": "2019-02-17 23:07:00", "business_duration": "1970-01-26 13:49:12", "group_list": "", "work_end": "", "caller_id": { "link": "https://dev58661.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0", "value": "9ee1b13dc6112271007f9d0efdb69cd0" }, "reopened_time": "", "resolved_at": "2019-06-04 19:56:12", "approval_set": "", "subcategory": "", "work_notes": "", "close_code": "Closed/Resolved by Caller", "correlation_display": "", "delivery_task": "", "work_start": "", "assignment_group": { "link": "https://dev58661.service-now.com/api/now/table/sys_user_group/287ee6fea9fe198100ada7950d0b1b73", "value": "287ee6fea9fe198100ada7950d0b1b73" }, "additional_assignee_list": "", "business_stc": "2209752", "description": "I tried sending a fax to a customer through the eFax online portal and also via email. My customer did not receive the fax in both instances. 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