@itentialopensource/adapter-servicenow

{ "result": { "child_incident": { "count": 0, "data": [], "link": { "list": "/incident_list.do?sysparm_nameofstack=mim_wb_incident&sysparm_view=major_incident_workbench_child_incident_list&sysparm_view_forced=true&sysparm_query=parent_incident%3D8c362b8c1bd000103dc38515ec4bcbd8", "edit": "/sys_m2m_template.do?sys_is_list=true&sys_is_related_list=true&sys_target=incident&sysparm_checked_items=&sysparm_collection=incident&sysparm_collectionID=8c362b8c1bd000103dc38515ec4bcbd8&sysparm_collection_key=parent_incident&sysparm_collection_label=Child+Incidents&sysparm_collection_related_field=&sysparm_collection_related_file=incident&sysparm_collection_relationship=&sysparm_fixed_query=&sysparm_form_type=o2m&sysparm_group_sort=&sysparm_list_css=&sysparm_m2m_ref=incident&sysparm_query=&sysparm_stack=no&sysparm_target=&sysparm_view=" }, "can_add": true, "can_create": true, "labels": { "promoted_by": "Promoted by", "parent": "Parent", "caused_by": "Caused by Change", "watch_list": "Watch list", "upon_reject": "Upon reject", "sys_updated_on": "Updated", "approval_history": "Approval history", "skills": "Skills", "proposed_by": "Proposed by", "number": "Number", "lessons_learned": "Findings", "state": "State", "sys_created_by": "Created by", "knowledge": "Knowledge", "order": "Order", "cmdb_ci": "Configuration item", "delivery_plan": "Delivery plan", "impact": "Impact", "contract": "Contract", "active": "Active", "work_notes_list": "Work notes list", "priority": "Priority", "sys_domain_path": "Domain Path", "rejection_goto": "Rejection goto", "business_duration": "Business duration", "group_list": "Group list", "approval_set": "Approval set", "wf_activity": "Workflow activity", "major_incident_state": "Major incident state", "short_description": "Short description", "correlation_display": "Correlation display", "work_start": "Actual start", "delivery_task": "Delivery task", "trigger_rule": "Trigger Rule", "additional_assignee_list": "Additional assignee list", "notify": "Notify", "sys_class_name": "Task type", "service_offering": "Service offering", "closed_by": "Closed by", "follow_up": "Follow up", "parent_incident": "Parent Incident", "reopened_by": "Last reopened by", "reassignment_count": "Reassignment count", "assigned_to": "Assigned to", "variables": "Variables", "sla_due": "SLA due", "comments_and_work_notes": "Comments and Work notes", "escalation": "Escalation", "upon_approval": "Upon approval", "timeline": "Timeline", "correlation_id": "Correlation ID", "made_sla": "Made SLA", "promoted_on": "Promoted", "child_incidents": "Child Incidents", "hold_reason": "On hold reason", "resolved_by": "Resolved by", "sys_updated_by": "Updated by", "opened_by": "Opened by", "user_input": "User input", "sys_created_on": "Created", "sys_domain": "Domain", "proposed_on": "Proposed", "actions_taken": "Actions taken", "calendar_stc": "Resolve time", "closed_at": "Closed", "business_service": "Service", "business_impact": "Business impact", "rfc": "Change Request", "time_worked": "Time worked", "expected_start": "Expected start", "opened_at": "Opened", "work_end": "Actual end", "reopened_time": "Last reopened at", "resolved_at": "Resolved", "caller_id": "Caller", "subcategory": "Subcategory", "work_notes": "Work notes", "close_code": "Resolution code", "assignment_group": "Assignment group", "business_stc": "Business resolve time", "cause": "Probable cause", "description": "Description", "calendar_duration": "Duration", "close_notes": "Resolution notes", "contact_type": "Contact type", "incident_state": "Incident state", "urgency": "Urgency", "problem_id": "Problem", "company": "Company", "activity_due": "Activity due", "severity": "Severity", "overview": "Overview", "comments": "Additional comments", "approval": "Approval", "due_date": "Due date", "sys_mod_count": "Updates", "reopen_count": "Reopen count", "sys_tags": "Tags", "location": "Location", "category": "Category" }, "display_fields": [ "number", "short_description", "caller_id", "sys_id" ], "record_url": "/incident.do?sysparm_query=sys_id={sys_id}" }, "affected_ci": { "count": 0, "data": [], "link": { "list": "/task_ci_list.do?sysparm_nameofstack=mim_wb_affected_ci&sysparm_query=task%3D8c362b8c1bd000103dc38515ec4bcbd8", "edit": "/sys_m2m_template.do?sys_is_list=true&sys_is_related_list=true&sys_target=task_ci&sysparm_checked_items=&sysparm_collection=incident&sysparm_collectionID=8c362b8c1bd000103dc38515ec4bcbd8&sysparm_collection_key=task&sysparm_collection_label=Affected+CIs&sysparm_collection_related_field=ci_item&sysparm_collection_related_file=cmdb_ci&sysparm_collection_relationship=&sysparm_fixed_query=&sysparm_group_sort=&sysparm_list_css=&sysparm_m2m_ref=task_ci&sysparm_query=&sysparm_stack=no&sysparm_target=&sysparm_view=" }, "can_add": true, "labels": { "skip_sync": "Skip sync", "operational_status": "Operational status", "sys_updated_on": "Updated", "discovery_source": "Discovery source", "first_discovered": "First discovered", "sys_updated_by": "Updated by", "due_in": "Due in", "sys_created_on": "Created", "sys_domain": "Domain", "install_date": "Installed", "invoice_number": "Invoice number", "gl_account": "GL account", "sys_created_by": "Created by", "warranty_expiration": "Warranty expiration", "asset_tag": "Asset tag", "fqdn": "Fully qualified domain name", "change_control": "Approval group", "owned_by": "Owned by", "checked_out": "Checked out", "sys_domain_path": "Domain Path", "delivery_date": "Order received", "maintenance_schedule": "Maintenance schedule", "install_status": "Status", "cost_center": "Cost center", "supported_by": "Supported by", "dns_domain": "DNS Domain", "name": "Name", "assigned": "Assigned", "purchase_date": "Purchased", "subcategory": "Subcategory", "short_description": "Description", "assignment_group": "Assignment group", "managed_by": "Managed by", "last_discovered": "Most recent discovery", "can_print": "Can Print", "sys_class_name": "Class", "manufacturer": "Manufacturer", "po_number": "PO number", "checked_in": "Checked in", "sys_class_path": "Sys class path", "vendor": "Vendor", "mac_address": "MAC Address", "company": "Company", "model_number": "Model number", "justification": "Justification", "department": "Department", "assigned_to": "Assigned to", "start_date": "Start date", "cost": "Cost", "comments": "Comments", "sys_mod_count": "Updates", "serial_number": "Serial number", "monitor": "Monitor", "model_id": "Model ID", "ip_address": "IP Address", "duplicate_of": "Duplicate Of", "sys_tags": "Tags", "cost_cc": "Cost currency", "support_group": "Support group", "order_date": "Ordered", "schedule": "Schedule", "due": "Due", "unverified": "Requires verification", "correlation_id": "Correlation ID", "attributes": "Attributes", "location": "Location", "asset": "Asset", "category": "Category", "fault_count": "Fault count", "lease_id": "Lease contract" }, "display_fields": [ "name", "support_group", "owned_by", "sys_id" ], "record_url": "/cmdb_ci.do?sysparm_query=sys_id={sys_id}" }, "impacted_service": { "count": 0, "data": [], "link": { "list": "/task_cmdb_ci_service_list.do?sysparm_nameofstack=mim_wb_impacted_service&sysparm_query=task%3D8c362b8c1bd000103dc38515ec4bcbd8", "edit": "/sys_m2m_template.do?sys_is_list=true&sys_is_related_list=true&sys_target=task_cmdb_ci_service&sysparm_checked_items=&sysparm_collection=incident&sysparm_collectionID=8c362b8c1bd000103dc38515ec4bcbd8&sysparm_collection_key=task&sysparm_collection_label=Impacted+Services&sysparm_collection_related_field=cmdb_ci_service&sysparm_collection_related_file=cmdb_ci&sysparm_collection_relationship=&sysparm_fixed_query=&sysparm_group_sort=&sysparm_list_css=&sysparm_m2m_ref=task_cmdb_ci_service&sysparm_query=&sysparm_stack=no&sysparm_target=&sysparm_view=" }, "can_add": true, "labels": { "skip_sync": "Skip sync", "operational_status": "Operational status", "sys_updated_on": "Updated", "discovery_source": "Discovery source", "first_discovered": "First discovered", "sys_updated_by": "Updated by", "due_in": "Due in", "sys_created_on": "Created", "sys_domain": "Domain", "install_date": "Installed", "invoice_number": "Invoice number", "gl_account": "GL account", "sys_created_by": "Created by", "warranty_expiration": "Warranty expiration", "asset_tag": "Asset tag", "fqdn": "Fully qualified domain name", "change_control": "Approval group", "owned_by": "Owned by", "checked_out": "Checked out", "sys_domain_path": "Domain Path", "delivery_date": "Order received", "maintenance_schedule": "Maintenance schedule", "install_status": "Status", "cost_center": "Cost center", "supported_by": "Supported by", "dns_domain": "DNS Domain", "name": "Name", "assigned": "Assigned", "purchase_date": "Purchased", "subcategory": "Subcategory", "short_description": "Description", "assignment_group": "Assignment group", "managed_by": "Managed by", "last_discovered": "Most recent discovery", "can_print": "Can Print", "sys_class_name": "Class", "manufacturer": "Manufacturer", "po_number": "PO number", "checked_in": "Checked in", "sys_class_path": "Sys class path", "vendor": "Vendor", "mac_address": "MAC Address", "company": "Company", "model_number": "Model number", "justification": "Justification", "department": "Department", "assigned_to": "Assigned to", "start_date": "Start date", "cost": "Cost", "comments": "Comments", "sys_mod_count": "Updates", "serial_number": "Serial number", "monitor": "Monitor", "model_id": "Model ID", "ip_address": "IP Address", "duplicate_of": "Duplicate Of", "sys_tags": "Tags", "cost_cc": "Cost currency", "support_group": "Support group", "order_date": "Ordered", "schedule": "Schedule", "due": "Due", "unverified": "Requires verification", "correlation_id": "Correlation ID", "attributes": "Attributes", "location": "Location", "asset": "Asset", "category": "Category", "fault_count": "Fault count", "lease_id": "Lease contract" }, "display_fields": [ "name", "business_criticality", "owned_by", "sys_id" ], "record_url": "/cmdb_ci.do?sysparm_query=sys_id={sys_id}" }, "incident_task": { "count": 0, "data": [], "link": { "list": "/incident_task_list.do?sysparm_nameofstack=mim_wb_incident_task&sysparm_query=incident%3D8c362b8c1bd000103dc38515ec4bcbd8" }, "can_create": true, "labels": { "parent": "Parent", "made_sla": "Made SLA", "watch_list": "Watch list", "upon_reject": "Upon reject", "sys_updated_on": "Updated", "approval_history": "Approval history", "skills": "Skills", "number": "Number", "sys_updated_by": "Updated by", "opened_by": "Opened by", "user_input": "User input", "sys_created_on": "Created", "sys_domain": "Domain", "state": "State", "sys_created_by": "Created by", "knowledge": "Knowledge", "order": "Order", "closed_at": "Closed", "cmdb_ci": "Configuration item", "delivery_plan": "Delivery plan", "impact": "Impact", "contract": "Contract", "active": "Active", "work_notes_list": "Work notes list", "business_service": "Service", "priority": "Priority", "sys_domain_path": "Domain Path", "time_worked": "Time worked", "rejection_goto": "Rejection goto", "expected_start": "Expected start", "opened_at": "Opened", "business_duration": "Business duration", "group_list": "Group list", "work_end": "Actual end", "approval_set": "Approval set", "wf_activity": "Workflow activity", "work_notes": "Work notes", "short_description": "Short description", "correlation_display": "Correlation display", "work_start": "Actual start", "delivery_task": "Delivery task", "assignment_group": "Assignment group", "additional_assignee_list": "Additional assignee list", "description": "Description", "calendar_duration": "Duration", "sys_class_name": "Task type", "service_offering": "Service offering", "close_notes": "Close notes", "closed_by": "Closed by", "follow_up": "Follow up", "contact_type": "Contact type", "urgency": "Urgency", "company": "Company", "reassignment_count": "Reassignment count", "activity_due": "Activity due", "assigned_to": "Assigned to", "variables": "Variables", "comments": "Additional comments", "sla_due": "SLA due", "approval": "Approval", "comments_and_work_notes": "Comments and Work notes", "due_date": "Due date", "sys_mod_count": "Updates", "sys_tags": "Tags", "escalation": "Escalation", "upon_approval": "Upon approval", "correlation_id": "Correlation ID", "location": "Location", "incident": "Incident" }, "display_fields": [ "number", "short_description", "assigned_to", "sys_id" ], "record_url": "/incident_task.do?sysparm_query=sys_id={sys_id}" }, "outage": { "count": 0, "data": [], "link": { "list": "/task_outage_list.do?sysparm_nameofstack=mim_wb_outage&sysparm_query=task%3D8c362b8c1bd000103dc38515ec4bcbd8" }, "can_create": true, "labels": { "short_description": "Short description", "cmdb_ci": "Configuration Item", "sys_mod_count": "Updates", "sys_updated_on": "Updated", "type": "Type", "sys_tags": "Tags", "duration": "Duration", "sys_updated_by": "Updated by", "sys_created_on": "Created", "end": "End", "details": "Details", "task_number": "Task number", "begin": "Begin", "sys_created_by": "Created by" }, "display_fields": [ "cmdb_ci", "type", "begin", "end", "sys_id" ], "record_url": "/cmdb_ci_outage.do?sysparm_query=sys_id={sys_id}" }, "affected_location": { "count": 0, "data": [], "link": { "list": "/task_location_list.do?sysparm_nameofstack=mim_wb_affected_location&sysparm_query=task%3D8c362b8c1bd000103dc38515ec4bcbd8" }, "can_add": true, "labels": { "country": "Country", "parent": "Parent", "city": "City", "latitude": "Latitude", "sys_updated_on": "Updated", "type": "Type", "sys_updated_by": "Updated by", "street": "Street", "stock_room": "Stock room", "sys_created_on": "Created", "contact": "Contact", "phone_territory": "Phone territory", "company": "Company", "lat_long_error": "Lat long error", "state": "State / Province", "sys_created_by": "Created by", "consumer": "Consumer", "longitude": "Longitude", "zip": "Zip / Postal Code", "sys_mod_count": "Updates", "time_zone": "Time zone", "sys_tags": "Tags", "full_name": "Full name", "phone": "Phone", "fax_phone": "Fax phone", "name": "Name", "account": "Account", "primary": "Primary" }, "display_fields": [ "name", "city", "country", "sys_id" ], "record_url": "/cmn_location.do?sysparm_query=sys_id={sys_id}" }, "refresh_services_allowed": true } }