@itentialopensource/adapter-servicenow

{ "result": [ { "sys_id": { "display_value": "d53e72ec73d423002728660c4cf6a78d", "value": "d53e72ec73d423002728660c4cf6a78d" }, "reason": { "display_value": "", "value": "" }, "parent": { "display_value": "", "value": "" }, "watch_list": { "display_value": "", "value": "" }, "upon_reject": { "display_value": "Cancel all future Tasks", "value": "cancel" }, "sys_updated_on": { "display_value": "2018-12-13 19:25:18", "value": "2018-12-14 03:25:18", "display_value_internal": "2018-12-13 19:25:18" }, "type": { "display_value": "Emergency", "value": "emergency" }, "approval_history": { "display_value": "", "value": "" }, "test_plan": { "display_value": "", "value": "" }, "number": { "display_value": "CHG0002000", "value": "CHG0002000" }, "cab_delegate": { "display_value": "", "value": "" }, "requested_by_date": { "display_value": "", "value": "", "display_value_internal": "" }, "state": { "display_value": "New", "value": -5 }, "sys_created_by": { "display_value": "admin", "value": "admin" }, "knowledge": { "display_value": "false", "value": false }, "order": { "display_value": "", "value": "" }, "phase": { "display_value": "Requested", "value": "requested" }, "cmdb_ci": { "display_value": "MySQL", "value": "10a5ce9ec611227500782dc66143c5d3" }, "delivery_plan": { "display_value": "", "value": "" }, "impact": { "display_value": "3 - Low", "value": 3 }, "active": { "display_value": "true", "value": true }, "work_notes_list": { "display_value": "", "value": "" }, "priority": { "display_value": "4 - Low", "value": 4 }, "sys_domain_path": { "display_value": "/", "value": "/" }, "production_system": { "display_value": "false", "value": false }, "cab_recommendation": { "display_value": "", "value": "" }, "rejection_goto": { "display_value": "", "value": "" }, "review_date": { "display_value": "", "value": "", "display_value_internal": "" }, "requested_by": { "display_value": "User ITIL", "value": "3988a3ca732023002728660c4cf6a757" }, "business_duration": { "display_value": "", "value": "" }, "group_list": { "display_value": "", "value": "" }, "change_plan": { "display_value": "", "value": "" }, "approval_set": { "display_value": "", "value": "", "display_value_internal": "" }, "wf_activity": { "display_value": "", "value": "" }, "implementation_plan": { "display_value": "", "value": "" }, "end_date": { "display_value": "", "value": "", "display_value_internal": "" }, "short_description": { "display_value": "Upgrade MySql 5.6 to 5.7", "value": "Upgrade MySql 5.6 to 5.7" }, "correlation_display": { "display_value": "", "value": "" }, "delivery_task": { "display_value": "", "value": "" }, "work_start": { "display_value": "", "value": "", "display_value_internal": "" }, "outside_maintenance_schedule": { "display_value": "false", "value": false }, "additional_assignee_list": { "display_value": "", "value": "" }, "std_change_producer_version": { "display_value": "", "value": "" }, "sys_class_name": { "display_value": "Change Request", "value": "change_request" }, "closed_by": { "display_value": "", "value": "" }, "follow_up": { "display_value": "", "value": "", "display_value_internal": "" }, "review_status": { "display_value": "", "value": "" }, "reassignment_count": { "display_value": "0", "value": 0 }, "start_date": { "display_value": "", "value": "", "display_value_internal": "" }, "assigned_to": { "display_value": "", "value": "" }, "variables": { "display_value": "variable_pool", "value": "variable_pool" }, "sla_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments_and_work_notes": { "display_value": "", "value": "" }, "escalation": { "display_value": "Normal", "value": 0 }, "upon_approval": { "display_value": "Proceed to Next Task", "value": "proceed" }, "correlation_id": { "display_value": "", "value": "" }, "made_sla": { "display_value": "true", "value": true }, "backout_plan": { "display_value": "", "value": "" }, "conflict_status": { "display_value": "Not Run", "value": "Not Run" }, "sys_updated_by": { "display_value": "admin", "value": "admin" }, "opened_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "user_input": { "display_value": "", "value": "" }, "sys_created_on": { "display_value": "2018-08-30 01:00:12", "value": "2018-08-30 08:00:12", "display_value_internal": "2018-08-30 01:00:12" }, "on_hold_task": { "display_value": "", "value": "" }, "sys_domain": { "display_value": "global", "value": "global" }, "closed_at": { "display_value": "", "value": "", "display_value_internal": "" }, "review_comments": { "display_value": "", "value": "" }, "business_service": { "display_value": "", "value": "" }, "time_worked": { "display_value": "", "value": "" }, "expected_start": { "display_value": "", "value": "", "display_value_internal": "" }, "opened_at": { "display_value": "2018-08-30 00:59:51", "value": "2018-08-30 07:59:51", "display_value_internal": "2018-08-30 00:59:51" }, "work_end": { "display_value": "", "value": "", "display_value_internal": "" }, "phase_state": { "display_value": "Open", "value": "open" }, "cab_date": { "display_value": "", "value": "", "display_value_internal": "" }, "work_notes": { "display_value": "", "value": "" }, "close_code": { "display_value": "", "value": "" }, "assignment_group": { "display_value": "", "value": "" }, "description": { "display_value": "Please upgrade existing MySql 5.6 to 5.7", "value": "Please upgrade existing MySql 5.6 to 5.7" }, "on_hold_reason": { "display_value": "", "value": "" }, "calendar_duration": { "display_value": "", "value": "" }, "close_notes": { "display_value": "", "value": "" }, "contact_type": { "display_value": "", "value": "" }, "cab_required": { "display_value": "false", "value": false }, "urgency": { "display_value": "3 - Low", "value": 3 }, "scope": { "display_value": "Medium", "value": 3 }, "company": { "display_value": "", "value": "" }, "justification": { "display_value": "", "value": "" }, "activity_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments": { "display_value": "", "value": "" }, "approval": { "display_value": "Not Yet Requested", "value": "not requested" }, "due_date": { "display_value": "", "value": "", "display_value_internal": "" }, "on_hold": { "display_value": "false", "value": false }, "sys_tags": { "display_value": "", "value": "" }, "conflict_last_run": { "display_value": "", "value": "", "display_value_internal": "" }, "risk": { "display_value": "Moderate", "value": 3 }, "location": { "display_value": "", "value": "" }, "category": { "display_value": "Other", "value": "Other" }, "risk_impact_analysis": { "display_value": "", "value": "" } }, { "sys_id": { "display_value": "20de36ec73d423002728660c4cf6a7d6", "value": "20de36ec73d423002728660c4cf6a7d6" }, "reason": { "display_value": "", "value": "" }, "parent": { "display_value": "", "value": "" }, "watch_list": { "display_value": "", "value": "" }, "upon_reject": { "display_value": "Cancel all future Tasks", "value": "cancel" }, "sys_updated_on": { "display_value": "2018-12-13 19:25:45", "value": "2018-12-14 03:25:45", "display_value_internal": "2018-12-13 19:25:45" }, "type": { "display_value": "Emergency", "value": "emergency" }, "approval_history": { "display_value": "", "value": "" }, "test_plan": { "display_value": "", "value": "" }, "number": { "display_value": "CHG0002001", "value": "CHG0002001" }, "cab_delegate": { "display_value": "", "value": "" }, "requested_by_date": { "display_value": "", "value": "", "display_value_internal": "" }, "state": { "display_value": "New", "value": -5 }, "sys_created_by": { "display_value": "admin", "value": "admin" }, "knowledge": { "display_value": "false", "value": false }, "order": { "display_value": "", "value": "" }, "phase": { "display_value": "Requested", "value": "requested" }, "cmdb_ci": { "display_value": "Tomcat", "value": "1069b472c61122750103c520ed8d9dd6" }, "delivery_plan": { "display_value": "", "value": "" }, "impact": { "display_value": "3 - Low", "value": 3 }, "active": { "display_value": "true", "value": true }, "work_notes_list": { "display_value": "", "value": "" }, "priority": { "display_value": "4 - Low", "value": 4 }, "sys_domain_path": { "display_value": "/", "value": "/" }, "production_system": { "display_value": "false", "value": false }, "cab_recommendation": { "display_value": "", "value": "" }, "rejection_goto": { "display_value": "", "value": "" }, "review_date": { "display_value": "", "value": "", "display_value_internal": "" }, "requested_by": { "display_value": "User ITIL", "value": "3988a3ca732023002728660c4cf6a757" }, "business_duration": { "display_value": "", "value": "" }, "group_list": { "display_value": "", "value": "" }, "change_plan": { "display_value": "", "value": "" }, "approval_set": { "display_value": "", "value": "", "display_value_internal": "" }, "wf_activity": { "display_value": "", "value": "" }, "implementation_plan": { "display_value": "", "value": "" }, "end_date": { "display_value": "", "value": "", "display_value_internal": "" }, "short_description": { "display_value": "Upgrade Tomcat server to 4.0", "value": "Upgrade Tomcat server to 4.0" }, "correlation_display": { "display_value": "", "value": "" }, "delivery_task": { "display_value": "", "value": "" }, "work_start": { "display_value": "", "value": "", "display_value_internal": "" }, "outside_maintenance_schedule": { "display_value": "false", "value": false }, "additional_assignee_list": { "display_value": "", "value": "" }, "std_change_producer_version": { "display_value": "", "value": "" }, "sys_class_name": { "display_value": "Change Request", "value": "change_request" }, "closed_by": { "display_value": "", "value": "" }, "follow_up": { "display_value": "", "value": "", "display_value_internal": "" }, "review_status": { "display_value": "", "value": "" }, "reassignment_count": { "display_value": "0", "value": 0 }, "start_date": { "display_value": "", "value": "", "display_value_internal": "" }, "assigned_to": { "display_value": "", "value": "" }, "variables": { "display_value": "variable_pool", "value": "variable_pool" }, "sla_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments_and_work_notes": { "display_value": "", "value": "" }, "escalation": { "display_value": "Normal", "value": 0 }, "upon_approval": { "display_value": "Proceed to Next Task", "value": "proceed" }, "correlation_id": { "display_value": "", "value": "" }, "made_sla": { "display_value": "true", "value": true }, "backout_plan": { "display_value": "", "value": "" }, "conflict_status": { "display_value": "Not Run", "value": "Not Run" }, "sys_updated_by": { "display_value": "admin", "value": "admin" }, "opened_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "user_input": { "display_value": "", "value": "" }, "sys_created_on": { "display_value": "2018-08-30 01:02:53", "value": "2018-08-30 08:02:53", "display_value_internal": "2018-08-30 01:02:53" }, "on_hold_task": { "display_value": "", "value": "" }, "sys_domain": { "display_value": "global", "value": "global" }, "closed_at": { "display_value": "", "value": "", "display_value_internal": "" }, "review_comments": { "display_value": "", "value": "" }, "business_service": { "display_value": "", "value": "" }, "time_worked": { "display_value": "", "value": "" }, "expected_start": { "display_value": "", "value": "", "display_value_internal": "" }, "opened_at": { "display_value": "2018-08-30 01:02:31", "value": "2018-08-30 08:02:31", "display_value_internal": "2018-08-30 01:02:31" }, "work_end": { "display_value": "", "value": "", "display_value_internal": "" }, "phase_state": { "display_value": "Open", "value": "open" }, "cab_date": { "display_value": "", "value": "", "display_value_internal": "" }, "work_notes": { "display_value": "", "value": "" }, "close_code": { "display_value": "", "value": "" }, "assignment_group": { "display_value": "", "value": "" }, "description": { "display_value": "Please upgrade the Tomcat server version to 3.x to 4.0", "value": "Please upgrade the Tomcat server version to 3.x to 4.0" }, "on_hold_reason": { "display_value": "", "value": "" }, "calendar_duration": { "display_value": "", "value": "" }, "close_notes": { "display_value": "", "value": "" }, "contact_type": { "display_value": "", "value": "" }, "cab_required": { "display_value": "false", "value": false }, "urgency": { "display_value": "3 - Low", "value": 3 }, "scope": { "display_value": "Medium", "value": 3 }, "company": { "display_value": "", "value": "" }, "justification": { "display_value": "", "value": "" }, "activity_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments": { "display_value": "", "value": "" }, "approval": { "display_value": "Not Yet Requested", "value": "not requested" }, "due_date": { "display_value": "", "value": "", "display_value_internal": "" }, "on_hold": { "display_value": "false", "value": false }, "sys_tags": { "display_value": "", "value": "" }, "conflict_last_run": { "display_value": "", "value": "", "display_value_internal": "" }, "risk": { "display_value": "Moderate", "value": 3 }, "location": { "display_value": "", "value": "" }, "category": { "display_value": "Other", "value": "Other" }, "risk_impact_analysis": { "display_value": "", "value": "" } }, { "sys_id": { "display_value": "41cff803db440010a704fe1b68961951", "value": "41cff803db440010a704fe1b68961951" }, "reason": { "display_value": "", "value": "" }, "parent": { "display_value": "", "value": "" }, "watch_list": { "display_value": "", "value": "" }, "upon_reject": { "display_value": "Cancel all future Tasks", "value": "cancel" }, "sys_updated_on": { "display_value": "2019-09-26 16:18:49", "value": "2019-09-26 23:18:49", "display_value_internal": "2019-09-26 16:18:49" }, "type": { "display_value": "Emergency", "value": "emergency" }, "approval_history": { "display_value": "", "value": "" }, "test_plan": { "display_value": "", "value": "" }, "number": { "display_value": "CHG0030008", "value": "CHG0030008" }, "cab_delegate": { "display_value": "", "value": "" }, "requested_by_date": { "display_value": "", "value": "", "display_value_internal": "" }, "state": { "display_value": "New", "value": -5 }, "sys_created_by": { "display_value": "admin", "value": "admin" }, "knowledge": { "display_value": "false", "value": false }, "order": { "display_value": "", "value": "" }, "phase": { "display_value": "Requested", "value": "requested" }, "cmdb_ci": { "display_value": "", "value": "" }, "delivery_plan": { "display_value": "", "value": "" }, "impact": { "display_value": "3 - Low", "value": 3 }, "active": { "display_value": "true", "value": true }, "work_notes_list": { "display_value": "", "value": "" }, "priority": { "display_value": "4 - Low", "value": 4 }, "sys_domain_path": { "display_value": "/", "value": "/" }, "production_system": { "display_value": "false", "value": false }, "cab_recommendation": { "display_value": "", "value": "" }, "rejection_goto": { "display_value": "", "value": "" }, "review_date": { "display_value": "", "value": "", "display_value_internal": "" }, "requested_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "business_duration": { "display_value": "", "value": "" }, "group_list": { "display_value": "", "value": "" }, "change_plan": { "display_value": "", "value": "" }, "approval_set": { "display_value": "", "value": "", "display_value_internal": "" }, "wf_activity": { "display_value": "", "value": "" }, "implementation_plan": { "display_value": "", "value": "" }, "end_date": { "display_value": "", "value": "", "display_value_internal": "" }, "short_description": { "display_value": "", "value": "" }, "correlation_display": { "display_value": "", "value": "" }, "delivery_task": { "display_value": "", "value": "" }, "work_start": { "display_value": "", "value": "", "display_value_internal": "" }, "outside_maintenance_schedule": { "display_value": "false", "value": false }, "additional_assignee_list": { "display_value": "", "value": "" }, "std_change_producer_version": { "display_value": "", "value": "" }, "sys_class_name": { "display_value": "Change Request", "value": "change_request" }, "closed_by": { "display_value": "", "value": "" }, "follow_up": { "display_value": "", "value": "", "display_value_internal": "" }, "review_status": { "display_value": "", "value": "" }, "reassignment_count": { "display_value": "0", "value": 0 }, "start_date": { "display_value": "", "value": "", "display_value_internal": "" }, "assigned_to": { "display_value": "", "value": "" }, "variables": { "display_value": "variable_pool", "value": "variable_pool" }, "sla_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments_and_work_notes": { "display_value": "", "value": "" }, "escalation": { "display_value": "Normal", "value": 0 }, "upon_approval": { "display_value": "Proceed to Next Task", "value": "proceed" }, "correlation_id": { "display_value": "", "value": "" }, "made_sla": { "display_value": "true", "value": true }, "backout_plan": { "display_value": "", "value": "" }, "conflict_status": { "display_value": "Not Run", "value": "Not Run" }, "sys_updated_by": { "display_value": "admin", "value": "admin" }, "opened_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "user_input": { "display_value": "", "value": "" }, "sys_created_on": { "display_value": "2019-09-26 16:18:49", "value": "2019-09-26 23:18:49", "display_value_internal": "2019-09-26 16:18:49" }, "on_hold_task": { "display_value": "", "value": "" }, "sys_domain": { "display_value": "global", "value": "global" }, "closed_at": { "display_value": "", "value": "", "display_value_internal": "" }, "review_comments": { "display_value": "", "value": "" }, "business_service": { "display_value": "", "value": "" }, "time_worked": { "display_value": "", "value": "" }, "expected_start": { "display_value": "", "value": "", "display_value_internal": "" }, "opened_at": { "display_value": "2019-09-26 16:18:49", "value": "2019-09-26 23:18:49", "display_value_internal": "2019-09-26 16:18:49" }, "work_end": { "display_value": "", "value": "", "display_value_internal": "" }, "phase_state": { "display_value": "Open", "value": "open" }, "cab_date": { "display_value": "", "value": "", "display_value_internal": "" }, "work_notes": { "display_value": "", "value": "" }, "close_code": { "display_value": "", "value": "" }, "assignment_group": { "display_value": "", "value": "" }, "description": { "display_value": "", "value": "" }, "on_hold_reason": { "display_value": "", "value": "" }, "calendar_duration": { "display_value": "", "value": "" }, "close_notes": { "display_value": "", "value": "" }, "contact_type": { "display_value": "", "value": "" }, "cab_required": { "display_value": "false", "value": false }, "urgency": { "display_value": "3 - Low", "value": 3 }, "scope": { "display_value": "Medium", "value": 3 }, "company": { "display_value": "", "value": "" }, "justification": { "display_value": "", "value": "" }, "activity_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments": { "display_value": "", "value": "" }, "approval": { "display_value": "Not Yet Requested", "value": "not requested" }, "due_date": { "display_value": "", "value": "", "display_value_internal": "" }, "on_hold": { "display_value": "false", "value": false }, "sys_tags": { "display_value": "", "value": "" }, "conflict_last_run": { "display_value": "", "value": "", "display_value_internal": "" }, "risk": { "display_value": "Moderate", "value": 3 }, "location": { "display_value": "", "value": "" }, "category": { "display_value": "Other", "value": "Other" }, "risk_impact_analysis": { "display_value": "", "value": "" } }, { "sys_id": { "display_value": "3fb18d43db440010a704fe1b6896192e", "value": "3fb18d43db440010a704fe1b6896192e" }, "reason": { "display_value": "", "value": "" }, "parent": { "display_value": "", "value": "" }, "watch_list": { "display_value": "", "value": "" }, "upon_reject": { "display_value": "Cancel all future Tasks", "value": "cancel" }, "sys_updated_on": { "display_value": "2019-09-26 16:27:28", "value": "2019-09-26 23:27:28", "display_value_internal": "2019-09-26 16:27:28" }, "type": { "display_value": "Emergency", "value": "emergency" }, "approval_history": { "display_value": "", "value": "" }, "test_plan": { "display_value": "", "value": "" }, "number": { "display_value": "CHG0030010", "value": "CHG0030010" }, "cab_delegate": { "display_value": "", "value": "" }, "requested_by_date": { "display_value": "", "value": "", "display_value_internal": "" }, "state": { "display_value": "New", "value": -5 }, "sys_created_by": { "display_value": "admin", "value": "admin" }, "knowledge": { "display_value": "false", "value": false }, "order": { "display_value": "", "value": "" }, "phase": { "display_value": "Requested", "value": "requested" }, "cmdb_ci": { "display_value": "", "value": "" }, "delivery_plan": { "display_value": "", "value": "" }, "impact": { "display_value": "3 - Low", "value": 3 }, "active": { "display_value": "true", "value": true }, "work_notes_list": { "display_value": "", "value": "" }, "priority": { "display_value": "4 - Low", "value": 4 }, "sys_domain_path": { "display_value": "/", "value": "/" }, "production_system": { "display_value": "false", "value": false }, "cab_recommendation": { "display_value": "", "value": "" }, "rejection_goto": { "display_value": "", "value": "" }, "review_date": { "display_value": "", "value": "", "display_value_internal": "" }, "requested_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "business_duration": { "display_value": "", "value": "" }, "group_list": { "display_value": "", "value": "" }, "change_plan": { "display_value": "", "value": "" }, "approval_set": { "display_value": "", "value": "", "display_value_internal": "" }, "wf_activity": { "display_value": "", "value": "" }, "implementation_plan": { "display_value": "", "value": "" }, "end_date": { "display_value": "", "value": "", "display_value_internal": "" }, "short_description": { "display_value": "", "value": "" }, "correlation_display": { "display_value": "", "value": "" }, "delivery_task": { "display_value": "", "value": "" }, "work_start": { "display_value": "", "value": "", "display_value_internal": "" }, "outside_maintenance_schedule": { "display_value": "false", "value": false }, "additional_assignee_list": { "display_value": "", "value": "" }, "std_change_producer_version": { "display_value": "", "value": "" }, "sys_class_name": { "display_value": "Change Request", "value": "change_request" }, "closed_by": { "display_value": "", "value": "" }, "follow_up": { "display_value": "", "value": "", "display_value_internal": "" }, "review_status": { "display_value": "", "value": "" }, "reassignment_count": { "display_value": "0", "value": 0 }, "start_date": { "display_value": "", "value": "", "display_value_internal": "" }, "assigned_to": { "display_value": "", "value": "" }, "variables": { "display_value": "variable_pool", "value": "variable_pool" }, "sla_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments_and_work_notes": { "display_value": "", "value": "" }, "escalation": { "display_value": "Normal", "value": 0 }, "upon_approval": { "display_value": "Proceed to Next Task", "value": "proceed" }, "correlation_id": { "display_value": "", "value": "" }, "made_sla": { "display_value": "true", "value": true }, "backout_plan": { "display_value": "", "value": "" }, "conflict_status": { "display_value": "Not Run", "value": "Not Run" }, "sys_updated_by": { "display_value": "admin", "value": "admin" }, "opened_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "user_input": { "display_value": "", "value": "" }, "sys_created_on": { "display_value": "2019-09-26 16:27:28", "value": "2019-09-26 23:27:28", "display_value_internal": "2019-09-26 16:27:28" }, "on_hold_task": { "display_value": "", "value": "" }, "sys_domain": { "display_value": "global", "value": "global" }, "closed_at": { "display_value": "", "value": "", "display_value_internal": "" }, "review_comments": { "display_value": "", "value": "" }, "business_service": { "display_value": "", "value": "" }, "time_worked": { "display_value": "", "value": "" }, "expected_start": { "display_value": "", "value": "", "display_value_internal": "" }, "opened_at": { "display_value": "2019-09-26 16:27:28", "value": "2019-09-26 23:27:28", "display_value_internal": "2019-09-26 16:27:28" }, "work_end": { "display_value": "", "value": "", "display_value_internal": "" }, "phase_state": { "display_value": "Open", "value": "open" }, "cab_date": { "display_value": "", "value": "", "display_value_internal": "" }, "work_notes": { "display_value": "", "value": "" }, "close_code": { "display_value": "", "value": "" }, "assignment_group": { "display_value": "", "value": "" }, "description": { "display_value": "", "value": "" }, "on_hold_reason": { "display_value": "", "value": "" }, "calendar_duration": { "display_value": "", "value": "" }, "close_notes": { "display_value": "", "value": "" }, "contact_type": { "display_value": "", "value": "" }, "cab_required": { "display_value": "false", "value": false }, "urgency": { "display_value": "3 - Low", "value": 3 }, "scope": { "display_value": "Medium", "value": 3 }, "company": { "display_value": "", "value": "" }, "justification": { "display_value": "", "value": "" }, "activity_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments": { "display_value": "", "value": "" }, "approval": { "display_value": "Not Yet Requested", "value": "not requested" }, "due_date": { "display_value": "", "value": "", "display_value_internal": "" }, "on_hold": { "display_value": "false", "value": false }, "sys_tags": { "display_value": "", "value": "" }, "conflict_last_run": { "display_value": "", "value": "", "display_value_internal": "" }, "risk": { "display_value": "Moderate", "value": 3 }, "location": { "display_value": "", "value": "" }, "category": { "display_value": "Other", "value": "Other" }, "risk_impact_analysis": { "display_value": "", "value": "" } }, { "sys_id": { "display_value": "0126961347c12200e0ef563dbb9a717e", "value": "0126961347c12200e0ef563dbb9a717e" }, "reason": { "display_value": "broken", "value": "broken" }, "parent": { "display_value": "", "value": "" }, "watch_list": { "display_value": "", "value": "" }, "upon_reject": { "display_value": "Cancel all future Tasks", "value": "cancel" }, "sys_updated_on": { "display_value": "2016-08-10 09:10:41", "value": "2016-08-10 16:10:41", "display_value_internal": "2016-08-10 09:10:41" }, "type": { "display_value": "Emergency", "value": "emergency" }, "approval_history": { "display_value": "", "value": "" }, "test_plan": { "display_value": "", "value": "" }, "number": { "display_value": "CHG0040003", "value": "CHG0040003" }, "cab_delegate": { "display_value": "", "value": "" }, "requested_by_date": { "display_value": "2016-08-10 09:10:33", "value": "2016-08-10 16:10:33", "display_value_internal": "2016-08-10 09:10:33" }, "state": { "display_value": "New", "value": -5 }, "sys_created_by": { "display_value": "admin", "value": "admin" }, "knowledge": { "display_value": "false", "value": false }, "order": { "display_value": "", "value": "" }, "phase": { "display_value": "Requested", "value": "requested" }, "cmdb_ci": { "display_value": "ApplicationServerHelpdesk", "value": "b0ccabf1c0a80009001f14fd151d8df0" }, "delivery_plan": { "display_value": "", "value": "" }, "impact": { "display_value": "3 - Low", "value": 3 }, "active": { "display_value": "true", "value": true }, "work_notes_list": { "display_value": "", "value": "" }, "priority": { "display_value": "4 - Low", "value": 4 }, "sys_domain_path": { "display_value": "/", "value": "/" }, "production_system": { "display_value": "false", "value": false }, "cab_recommendation": { "display_value": "", "value": "" }, "rejection_goto": { "display_value": "", "value": "" }, "review_date": { "display_value": "", "value": "", "display_value_internal": "" }, "requested_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "business_duration": { "display_value": "", "value": "" }, "group_list": { "display_value": "", "value": "" }, "change_plan": { "display_value": "", "value": "" }, "approval_set": { "display_value": "", "value": "", "display_value_internal": "" }, "wf_activity": { "display_value": "", "value": "" }, "implementation_plan": { "display_value": "", "value": "" }, "end_date": { "display_value": "", "value": "", "display_value_internal": "" }, "short_description": { "display_value": "Please reboot ApplicationServerHelpdesk", "value": "Please reboot ApplicationServerHelpdesk" }, "correlation_display": { "display_value": "", "value": "" }, "delivery_task": { "display_value": "", "value": "" }, "work_start": { "display_value": "", "value": "", "display_value_internal": "" }, "outside_maintenance_schedule": { "display_value": "false", "value": false }, "additional_assignee_list": { "display_value": "", "value": "" }, "std_change_producer_version": { "display_value": "", "value": "" }, "sys_class_name": { "display_value": "Change Request", "value": "change_request" }, "closed_by": { "display_value": "", "value": "" }, "follow_up": { "display_value": "", "value": "", "display_value_internal": "" }, "review_status": { "display_value": "", "value": "" }, "reassignment_count": { "display_value": "0", "value": 0 }, "start_date": { "display_value": "", "value": "", "display_value_internal": "" }, "assigned_to": { "display_value": "", "value": "" }, "variables": { "display_value": "variable_pool", "value": "variable_pool" }, "sla_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments_and_work_notes": { "display_value": "", "value": "" }, "escalation": { "display_value": "Normal", "value": 0 }, "upon_approval": { "display_value": "Proceed to Next Task", "value": "proceed" }, "correlation_id": { "display_value": "", "value": "" }, "made_sla": { "display_value": "true", "value": true }, "backout_plan": { "display_value": "", "value": "" }, "conflict_status": { "display_value": "Not Run", "value": "Not Run" }, "sys_updated_by": { "display_value": "admin", "value": "admin" }, "opened_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "user_input": { "display_value": "", "value": "" }, "sys_created_on": { "display_value": "2016-08-10 09:10:41", "value": "2016-08-10 16:10:41", "display_value_internal": "2016-08-10 09:10:41" }, "on_hold_task": { "display_value": "", "value": "" }, "sys_domain": { "display_value": "global", "value": "global" }, "closed_at": { "display_value": "", "value": "", "display_value_internal": "" }, "review_comments": { "display_value": "", "value": "" }, "business_service": { "display_value": "", "value": "" }, "time_worked": { "display_value": "", "value": "" }, "expected_start": { "display_value": "", "value": "", "display_value_internal": "" }, "opened_at": { "display_value": "2016-08-10 09:10:41", "value": "2016-08-10 16:10:41", "display_value_internal": "2016-08-10 09:10:41" }, "work_end": { "display_value": "", "value": "", "display_value_internal": "" }, "phase_state": { "display_value": "Open", "value": "open" }, "cab_date": { "display_value": "", "value": "", "display_value_internal": "" }, "work_notes": { "display_value": "", "value": "" }, "close_code": { "display_value": "", "value": "" }, "assignment_group": { "display_value": "ITSM Engineering", "value": "5f721d93c0a8010e015533746de18bf9" }, "description": { "display_value": "", "value": "" }, "on_hold_reason": { "display_value": "", "value": "" }, "calendar_duration": { "display_value": "", "value": "" }, "close_notes": { "display_value": "", "value": "" }, "contact_type": { "display_value": "", "value": "" }, "cab_required": { "display_value": "false", "value": false }, "urgency": { "display_value": "3 - Low", "value": 3 }, "scope": { "display_value": "Medium", "value": 3 }, "company": { "display_value": "", "value": "" }, "justification": { "display_value": "", "value": "" }, "activity_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments": { "display_value": "", "value": "" }, "approval": { "display_value": "Approved", "value": "approved" }, "due_date": { "display_value": "", "value": "", "display_value_internal": "" }, "on_hold": { "display_value": "false", "value": false }, "sys_tags": { "display_value": "", "value": "" }, "conflict_last_run": { "display_value": "", "value": "", "display_value_internal": "" }, "risk": { "display_value": "Moderate", "value": 3 }, "location": { "display_value": "", "value": "" }, "category": { "display_value": "Server Reboot", "value": "Server Reboot" }, "risk_impact_analysis": { "display_value": "", "value": "" } }, { "sys_id": { "display_value": "c286d61347c12200e0ef563dbb9a71df", "value": "c286d61347c12200e0ef563dbb9a71df" }, "reason": { "display_value": "broken", "value": "broken" }, "parent": { "display_value": "", "value": "" }, "watch_list": { "display_value": "", "value": "" }, "upon_reject": { "display_value": "Cancel all future Tasks", "value": "cancel" }, "sys_updated_on": { "display_value": "2016-08-10 09:13:54", "value": "2016-08-10 16:13:54", "display_value_internal": "2016-08-10 09:13:54" }, "type": { "display_value": "Emergency", "value": "emergency" }, "approval_history": { "display_value": "", "value": "" }, "test_plan": { "display_value": "", "value": "" }, "number": { "display_value": "CHG0040004", "value": "CHG0040004" }, "cab_delegate": { "display_value": "", "value": "" }, "requested_by_date": { "display_value": "2016-08-10 09:12:16", "value": "2016-08-10 16:12:16", "display_value_internal": "2016-08-10 09:12:16" }, "state": { "display_value": "New", "value": -5 }, "sys_created_by": { "display_value": "admin", "value": "admin" }, "knowledge": { "display_value": "false", "value": false }, "order": { "display_value": "", "value": "" }, "phase": { "display_value": "Requested", "value": "requested" }, "cmdb_ci": { "display_value": "AS400", "value": "3a63d606c611222500487ae00a5bf3b8" }, "delivery_plan": { "display_value": "", "value": "" }, "impact": { "display_value": "3 - Low", "value": 3 }, "active": { "display_value": "true", "value": true }, "work_notes_list": { "display_value": "", "value": "" }, "priority": { "display_value": "4 - Low", "value": 4 }, "sys_domain_path": { "display_value": "/", "value": "/" }, "production_system": {