@ev1lc0rp/n8n-nodes-ninjaone

ticketing ticketing POST /v2/ticketing/ticket Create ticket Create a new ticket, does not accept files Parameters Try it out No parameters Request body application/json NewTicket object that needs to be added to the store Example Value Schema { "clientId": 1, "ticketFormId": 1, "locationId": 1, "nodeId": 1, "subject": "CPU with problems", "description": { "public": true, "body": "new comment", "htmlBody": "<p>new comment</p>", "timeTracked": 60, "duplicateInIncidents": true }, "status": "1000", "type": "PROBLEM", "cc": { "uids": [ "1fa74a18-a329-40d8-b5b7-0a22624f7800", "b0558cb6-3c4e-438c-b8fd-5247c648bbbe" ], "emails": [ "example1@example.com", "example2@example.com" ] }, "assignedAppUserId": 0, "requesterUid": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "severity": "NONE", "priority": "NONE", "parentTicketId": 1, "tags": [ "tag1", "tag2" ], "attributes": [ { "id": 1, "attributeId": 1, "value": "string" } ] } Responses Code Description Links default default response Media type application/json Controls Accept header. Example Value Schema { "id": 0, "version": 0, "nodeId": 0, "clientId": 0, "locationId": 0, "assignedAppUserId": 0, "requesterUid": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "subject": "string", "status": { "name": "string", "displayName": "string", "parentId": 0, "statusId": 0 }, "type": "PROBLEM", "priority": "NONE", "severity": "NONE", "ticketFormId": 0, "source": "TECHNICIAN", "tags": [ "string" ], "ccList": { "uids": [ "3fa85f64-5717-4562-b3fc-2c963f66afa6" ], "emails": [ "string" ] }, "createTime": 0, "deleted": true, "attributeValues": [ { "id": 0, "attributeId": 0, "value": {} } ] } No links POST /v2/ticketing/ticket/{ticketId}/comment Add comment to ticket Add a new comment to a ticket, allows files Parameters Try it out Name Description ticketId * integer($int32) (path) ticketId Request body multipart/form-data comment object files array Responses Code Description Links default default response Media type application/json Controls Accept header. No links GET /v2/ticketing/ticket/{ticketId} Ticket Returns a ticket Parameters Try it out Name Description ticketId * integer($int32) (path) ticketId Responses Code Description Links default default response Media type application/json Controls Accept header. Example Value Schema { "id": 0, "version": 0, "nodeId": 0, "clientId": 0, "locationId": 0, "assignedAppUserId": 0, "requesterUid": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "subject": "string", "status": { "name": "string", "displayName": "string", "parentId": 0, "statusId": 0 }, "type": "PROBLEM", "priority": "NONE", "severity": "NONE", "ticketFormId": 0, "source": "TECHNICIAN", "tags": [ "string" ], "ccList": { "uids": [ "3fa85f64-5717-4562-b3fc-2c963f66afa6" ], "emails": [ "string" ] }, "createTime": 0, "deleted": true, "attributeValues": [ { "id": 0, "attributeId": 0, "value": {} } ] } No links PUT /v2/ticketing/ticket/{ticketId} Update ticket Change ticket fields. Does not accept comments Parameters Try it out Name Description ticketId * integer($int32) (path) ticketId Request body application/json UpdateTicket object that needs to be updated to the store Example Value Schema { "version": 1, "clientId": 1, "ticketFormId": 1, "locationId": 1, "nodeId": 1, "subject": "CPU with problems", "status": "1000", "type": "PROBLEM", "cc": { "uids": [ "1fa74a18-a329-40d8-b5b7-0a22624f7800", "b0558cb6-3c4e-438c-b8fd-5247c648bbbe" ], "emails": [ "example1@example.com", "example2@example.com" ] }, "assignedAppUserId": 0, "requesterUid": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "severity": "NONE", "priority": "NONE", "parentTicketId": 1, "tags": [ "tag1", "tag2" ], "attributes": [ { "id": 1, "attributeId": 1, "value": "string" } ] } Responses Code Description Links default default response Media type application/json Controls Accept header. Example Value Schema { "id": 0, "version": 0, "nodeId": 0, "clientId": 0, "locationId": 0, "assignedAppUserId": 0, "requesterUid": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "subject": "string", "status": { "name": "string", "displayName": "string", "parentId": 0, "statusId": 0 }, "type": "PROBLEM", "priority": "NONE", "severity": "NONE", "ticketFormId": 0, "source": "TECHNICIAN", "tags": [ "string" ], "ccList": { "uids": [ "3fa85f64-5717-4562-b3fc-2c963f66afa6" ], "emails": [ "string" ] }, "createTime": 0, "deleted": true, "attributeValues": [ { "id": 0, "attributeId": 0, "value": {} } ] } No links GET /v2/ticketing/ticket/{ticketId}/log-entry List ticket log entries Returns list of the ticket log entries for a ticket Parameters Try it out Name Description ticketId * integer($int32) (path) ticketId type string (query) Available values : DESCRIPTION, COMMENT, CONDITION, SAVE, DELETE, PRODUCT -- createTime string (query) createTime anchorId integer($int32) (query) anchorId pageSize integer($int32) (query) Default value : 500 500 Responses Code Description Links default default response Media type application/json Controls Accept header. Example Value Schema [ { "id": 0, "appUserContactUid": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "appUserContactId": 0, "appUserContactType": "TECHNICIAN", "type": "DESCRIPTION", "body": "string", "htmlBody": "string", "fullEmailBody": "string", "publicEntry": true, "system": true, "createTime": 0, "changeDiff": {}, "activityId": 0, "timeTracked": 0, "technicianTagged": [ 0 ], "techniciansTaggedMetadata": [ { "id": 0, "email": "string", "displayName": "string", "deleted": true, "permitted": true } ], "automation": { "id": 0, "name": "string", "system": true, "type": "string" }, "blockedByInvoice": true, "ticketTimeEntry": { "ticketLogEntryId": 0, "invoiceId": 0, "startDate": 0, "remote": true, "billing": "BILLABLE", "billingStatus": "BILLED", "agreementOriginType": "NONE", "price": 0, "timeTracked": 0, "agreement": { "id": 0, "name": "string" } }, "emailResponse": true } ] No links GET /v2/ticketing/attributes List ticket attributes Returns list of the ticket attributes Parameters Try it out No parameters Responses Code Description Links default default response Media type application/json Controls Accept header. Example Value Schema [ { "id": 0, "attributeType": "string", "name": "string", "description": "string", "customizeForEndUser": true, "nameForEndUser": "string", "descriptionForEndUser": "string", "endUserOption": "string", "technicianOption": "string", "content": { "customizeForEndUser": true, "endUserCustomization": { "name": "string", "description": "string", "label": "string" }, "values": [ { "id": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "name": "string", "active": true, "system": true } ], "required": true, "footerText": "string", "tooltipText": "string", "advancedSettings": { "fileMaxSize": 0, "fileExtensions": [ "string" ], "dateFilters": { "type": "NONE", "selected": [ "string" ] }, "maxCharacters": 0, "complexityRules": { "mustContainOneInteger": true, "mustContainOneLowercaseLetter": true, "mustContainOneUppercaseLetter": true, "greaterOrEqualThanSixCharacters": true }, "numericRange": { "min": 0, "max": 0 }, "org": [ 0 ], "nodeClass": [ "WINDOWS_SERVER" ], "ipAddressType": "ALL", "expandLargeValueOnRender": true } }, "system": true, "active": true, "createTime": 0, "updateTime": 0 } ] No links GET /v2/ticketing/contact/contacts List contacts Returns list of contacts Parameters Try it out No parameters Responses Code Description Links default default response Media type application/json Controls Accept header. Example Value Schema [ { "id": 0, "clientId": 0, "clientName": "string", "uid": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "firstName": "string", "lastName": "string", "email": "string", "phone": "string", "jobTitle": "string", "displayName": "string", "createTime": 0, "updateTime": 0 } ] No links GET /v2/ticketing/ticket-form/{id} Ticket form Returns a ticket form with fields Parameters Try it out Name Description id * integer($int32) (path) id Responses Code Description Links default default response Media type application/json Controls Accept header. Example Value Schema { "id": 0, "name": "string", "description": "string", "endUserTitle": "string", "content": { "fields": [ 0 ], "timerSettings": { "enabled": true, "mode": "MANUAL" } }, "active": true, "createTime": 0, "updateTime": 0, "fields": [ { "id": 0, "attributeType": "string", "name": "string", "description": "string", "customizeForEndUser": true, "nameForEndUser": "string", "descriptionForEndUser": "string", "endUserOption": "string", "technicianOption": "string", "content": { "customizeForEndUser": true, "endUserCustomization": { "name": "string", "description": "string", "label": "string" }, "values": [ { "id": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "name": "string", "active": true, "system": true } ], "required": true, "footerText": "string", "tooltipText": "string", "advancedSettings": { "fileMaxSize": 0, "fileExtensions": [ "string" ], "dateFilters": { "type": "NONE", "selected": [ "string" ] }, "maxCharacters": 0, "complexityRules": { "mustContainOneInteger": true, "mustContainOneLowercaseLetter": true, "mustContainOneUppercaseLetter": true, "greaterOrEqualThanSixCharacters": true }, "numericRange": { "min": 0, "max": 0 }, "org": [ 0 ], "nodeClass": [ "WINDOWS_SERVER" ], "ipAddressType": "ALL", "expandLargeValueOnRender": true } }, "system": true, "active": true, "createTime": 0, "updateTime": 0 } ], "default": true } No links GET /v2/ticketing/ticket-form List ticket forms Returns list of ticket forms with their fields Parameters Try it out No parameters Responses Code Description Links default default response Media type application/json Controls Accept header. Example Value Schema [ { "id": 0, "name": "string", "description": "string", "endUserTitle": "string", "content": { "fields": [ 0 ], "timerSettings": { "enabled": true, "mode": "MANUAL" } }, "active": true, "createTime": 0, "updateTime": 0, "fields": [ { "id": 0, "attributeType": "string", "name": "string", "description": "string", "customizeForEndUser": true, "nameForEndUser": "string", "descriptionForEndUser": "string", "endUserOption": "string", "technicianOption": "string", "content": { "customizeForEndUser": true, "endUserCustomization": { "name": "string", "description": "string", "label": "string" }, "values": [ { "id": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "name": "string", "active": true, "system": true } ], "required": true, "footerText": "string", "tooltipText": "string", "advancedSettings": { "fileMaxSize": 0, "fileExtensions": [ "string" ], "dateFilters": { "type": "NONE", "selected": [ "string" ] }, "maxCharacters": 0, "complexityRules": { "mustContainOneInteger": true, "mustContainOneLowercaseLetter": true, "mustContainOneUppercaseLetter": true, "greaterOrEqualThanSixCharacters": true }, "numericRange": { "min": 0, "max": 0 }, "org": [ 0 ], "nodeClass": [ "WINDOWS_SERVER" ], "ipAddressType": "ALL", "expandLargeValueOnRender": true } }, "system": true, "active": true, "createTime": 0, "updateTime": 0 } ], "default": true } ] No links GET /v2/ticketing/statuses Get list of ticket status Get list of ticket status Parameters Try it out No parameters Responses Code Description Links default default response Media type application/json Controls Accept header. Example Value Schema [ { "name": "string", "displayName": "string", "parentId": 0, "statusId": 0 } ] No links GET /v2/ticketing/trigger/boards List boards Returns list of ticketing boards Parameters Try it out No parameters Responses Code Description Links default default response Media type application/json Controls Accept header. Example Value Schema [ { "id": 0, "uid": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "name": "string", "description": "string", "conditions": { "any": [ { "field": "string", "operator": "string", "value": "string" } ], "all": [ { "field": "string", "operator": "string", "value": "string" } ] }, "createTime": 0, "updateTime": 0, "system": true, "columns": [ "string" ], "sortBy": [ { "additionalProp1": {}, "additionalProp2": {}, "additionalProp3": {} } ], "ticketCount": 0 } ] No links POST /v2/ticketing/trigger/board/{boardId}/run List of tickets for board Run a board. Returns list of tickets matching the board condition and filters. Allows pagination Parameters Try it out Name Description boardId * integer($int32) (path) boardId Request body application/json Example Value Schema { "sortBy": [ { "field": "string", "direction": "ASC" } ], "filters": [ { "field": "string", "operator": "string", "value": "string" } ], "pageSize": 0, "searchCriteria": "string", "includeColumns": [ "string" ], "lastCursorId": 0 } Responses Code Description Links default default response Media type application/json Controls Accept header. Example Value Schema { "data": [ { "additionalProp1": {}, "additionalProp2": {}, "additionalProp3": {} } ], "metadata": { "columns": [ "string" ], "sortBy": [ { "field": "string", "direction": "ASC" } ], "attributes": { "additionalProp1": { "name": "string", "type": "DROPDOWN" }, "additionalProp2": { "name": "string", "type": "DROPDOWN" }, "additionalProp3": { "name": "string", "type": "DROPDOWN" } }, "filters": [ { "field": "string", "operator": "string", "value": "string" } ], "allColumns": [ "string" ], "columnNamesForExporting": [ "string" ], "allRequiredColumns": [ "string" ] } } No links GET /v2/ticketing/app-user-contact List of users by user type Returns list of users (contacts, end-user, technician) Parameters Try it out Name Description pageSize integer($int32) (query) Limit number of records per page Default value : 50 50 anchorNaturalId integer($int32) (query) Last User Identifier from previous page Default value : 0 0 searchCriteria string (query) Search by first name, last name or email address searchCriteria userType string (query) User Type Available values : TECHNICIAN, END_USER, CONTACT -- clientId integer($int32) (query) Organization identifier clientId Responses Code Description Links 200 Returns a list of all users and contacts Media type application/json Controls Accept header. Example Value Schema [ { "uid": "3fa85f64-5717-4562-b3fc-2c963f66afa6", "id": 0, "clientId": 0, "firstName": "string", "lastName": "string", "email": "string", "userType": "TECHNICIAN", "naturalId": "string" } ] No links