@cognigy/rest-api-client
Version:
Cognigy REST-Client
1,143 lines • 127 kB
JavaScript
/**
* This Question Node asks the user a question and expects a certain type of answer back.
* The answer is evaluated by the Node and if it's invalid, the user is guided towards
* giving a correct answer.
*
* The Node executes the following steps, all of which have been marked as #regions in the code below
*
* 0. Check if we're currently in a reconfirmation of a valid answer and if yes, handle it
*
* 1. Check if answer exists in context and stop if it does
*
* 2. Check if this is the first time the node is hit and if yes, ask the question and stop (return); if not
*
* 3. - doesnt exist anymore -
*
* 4. Run actual evaluation of the answer using evaluateQuestionAnswer
* 4.1 If result location was specified, try to get the result from there
*
* 5. If answer is:
* 5.1 VALID
* 5.1.1 If reconfirmation is needed, start reconfirmation process and stop
* 5.1.2 Store the answer either in Context or Input
* 5.1.3 Store the answer also in the profile
* 5.1.4 Reset markers and activeQuestion in system Context and return
*
* 5.2 INVALID
* 5.2.1 Check if we should escalate on intent and if yes, do so
* 5.2.2 Otherwise (!) check if we should escalate on multiple wrong answers and if yes, do so
* 5.2.3 Check if we should say the reprompt an if yes, say it, plus the question again
* 5.2.4 Sets itself as the next Node and stops execution
*/
import { __awaiter } from "tslib";
//#region Imports
/* Custom modules */
import { createNodeDescriptor } from "../../../createNodeDescriptor";
import { evaluateQuestionAnswer } from "./utils/evaluateQuestionAnswer";
import { SAY } from "../say";
import { GO_TO } from "../../logic/goTo";
import { EXECUTE_FLOW } from "../../logic/executeFlow";
import { BaseContext } from "../../../../helper/BaseContext";
import { getQuestionText } from "./utils/getQuestionText";
import { storeQuestionAnswer } from "./utils/storeQuestionAnswer";
import { generateAnswerShortForm } from "./utils/generateAnswerShortForm";
import { validateQuestionAnswer } from "./utils/validateQuestionAnswer";
import { HANDOVER_V2 } from "../../service";
import { showDatePicker, getDatePickerFields, getDatePickerSections } from './utils/datepickerUtils';
import { resetNodeState } from "./utils/resetNodeState";
import { questionHandover } from "./utils/questionHandover";
import { getRephraseWithAIFields, getRephraseWithAISection } from "../../../helpers/generativeAI/getRephraseWithAIFields";
import { getCleanTextFields } from './utils/cleanTextUtils';
import { TextCleaner } from '../../../../helper/nlu/textCleaner';
import { COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS } from "../../../../constants";
import { createLastConversationChatObject } from "../../nlu/generativeSlotFiller/prompt";
export var QuestionTypes;
(function (QuestionTypes) {
QuestionTypes[QuestionTypes["date"] = 0] = "date";
QuestionTypes[QuestionTypes["keyphrase"] = 1] = "keyphrase";
QuestionTypes[QuestionTypes["regex"] = 2] = "regex";
QuestionTypes[QuestionTypes["email"] = 3] = "email";
QuestionTypes[QuestionTypes["number"] = 4] = "number";
QuestionTypes[QuestionTypes["temperature"] = 5] = "temperature";
QuestionTypes[QuestionTypes["age"] = 6] = "age";
QuestionTypes[QuestionTypes["duration"] = 7] = "duration";
QuestionTypes[QuestionTypes["yesNo"] = 8] = "yesNo";
QuestionTypes[QuestionTypes["text"] = 9] = "text";
QuestionTypes[QuestionTypes["money"] = 10] = "money";
QuestionTypes[QuestionTypes["percentage"] = 11] = "percentage";
QuestionTypes[QuestionTypes["intent"] = 12] = "intent";
QuestionTypes[QuestionTypes["data"] = 13] = "data";
QuestionTypes[QuestionTypes["url"] = 14] = "url";
QuestionTypes[QuestionTypes["custom"] = 15] = "custom";
QuestionTypes[QuestionTypes["de_lp"] = 16] = "de_lp";
QuestionTypes[QuestionTypes["iban"] = 17] = "iban";
QuestionTypes[QuestionTypes["us_ssn"] = 18] = "us_ssn";
QuestionTypes[QuestionTypes["bic"] = 19] = "bic";
QuestionTypes[QuestionTypes["ipv4"] = 20] = "ipv4";
QuestionTypes[QuestionTypes["creditcard"] = 21] = "creditcard";
QuestionTypes[QuestionTypes["phonenumber"] = 22] = "phonenumber";
QuestionTypes[QuestionTypes["llm_entity"] = 23] = "llm_entity";
})(QuestionTypes || (QuestionTypes = {}));
//#endregion Interfaces
export const QUESTION = createNodeDescriptor({
//#region DescriptorFields
type: "question",
defaultLabel: "Question",
summary: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__DEFAULT__SUMMARY",
behavior: {
stopping: false,
entrypoint: true
},
appearance: {
showIcon: false
},
fields: [
{
key: "type",
type: "select",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE__LABEL",
params: {
required: true,
options: [
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__TEXT__LABEL",
value: "text"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__YES_NO__LABEL",
value: "yesNo"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__INTENT__LABEL",
value: "intent",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__SLOT__LABEL",
value: "keyphrase",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__DATE__LABEL",
value: "date",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__NUMBER__LABEL",
value: "number",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__TEMPERATURE__LABEL",
value: "temperature",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__AGE__LABEL",
value: "age",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__DURATION__LABEL",
value: "duration",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__EMAIL__LABEL",
value: "email",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__MONEY__LABEL",
value: "money"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__URL__LABEL",
value: "url"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__PERCENTAGE__LABEL",
value: "percentage"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__REGEX__LABEL",
value: "regex",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__LLM_ENTITY__LABEL",
value: "llm_entity"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__DATA__LABEL",
value: "data",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__XAPP__LABEL",
value: "app",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__CUSTOM__LABEL",
value: "custom",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__DE_LP__LABEL",
value: "de_lp"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__IBAN__LABEL",
value: "iban",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__BIC__LABEL",
value: "bic"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__US_SSN__LABEL",
value: "us_ssn",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__IPV4__LABEL",
value: "ipv4"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__PHONENUMBER__LABEL",
value: "phonenumber"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS_TYPE_OPTIONS__CREDITCARD__LABEL",
value: "creditcard"
}
].filter(option => !!option),
},
defaultValue: 'yesNo'
},
{
key: "say",
type: "say",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__SAY__LABEL",
defaultValue: {
data: "{}",
type: "text",
linear: false,
loop: false,
text: ["Yes or No?"],
_cognigy: {},
}
},
{
key: "validationMessage",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__VALIDATION_MESSAGE__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__VALIDATION_MESSAGE__DESCRIPTION",
defaultValue: "Not sure I understood this correctly.",
params: {
multiline: true
},
condition: {
and: [
{
key: "repromptType",
value: "say",
negate: true
},
{
key: "repromptType",
value: "llm",
negate: true
},
{
key: "repromptType",
value: "execute",
negate: true
}
]
}
},
{
key: "repromptCondition",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_CONDITION__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_CONDITION__DESCRIPTION",
defaultValue: ""
},
{
key: "repromptType",
type: "select",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_REPROMPT_TYPE__LABEL",
defaultValue: "text",
params: {
options: [
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_REPROMPT_TYPE__OPTION_TEXT",
value: "text"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_REPROMPT_TYPE__OPTION_SAY",
value: "say"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_REPROMPT_TYPE__OPTION_LLM",
value: "llm"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_REPROMPT_TYPE__OPTION_EXECUTE",
value: "execute"
},
]
}
},
{
key: "repromptSay",
type: "say",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_SAY__LABEL",
defaultValue: {
data: "{}",
type: "text",
linear: false,
loop: false,
text: ["Sorry, I didn't understand that correctly."],
_cognigy: {},
},
condition: {
key: "repromptType",
value: "say",
}
},
{
key: "repromptLLMProvider",
type: "llmSelect",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_LLM_SELECT__LABEL",
defaultValue: "default",
condition: {
key: "repromptType",
value: "llm",
}
},
{
key: "repromptLLMPrompt",
type: "cognigyLLMText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_LLM_PROMPT__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REPROMPT_LLM_PROMPT__DESCRIPTION",
defaultValue: `You are a chatbot that helps a user.
You asked the user for INSERT_ASK (e.g. "their customer number") and an incorrect answer was given.
You now need to guide the user back in a polite way and ask for INSERT_ASK (e.g. "their customer number") again.
DO NOT talk about other topics. Do not offer general assistance.`,
params: {
multiline: true
},
condition: {
key: "repromptType",
value: "llm",
}
},
{
key: "repromptLLMStream",
label: "UI__NODE_EDITOR__SERVICE__QUESTION__QUESTION__FIELDS__STREAM_REPROMPT__LABEL",
type: "toggle",
defaultValue: false,
condition: {
key: "repromptType",
value: "llm",
}
},
{
key: "repromptLLMTurns",
label: "UI__NODE_EDITOR__SERVICE__QUESTION__QUESTION__FIELDS__TRANSCRIPT_STEPS__LABEL",
type: "slider",
description: "UI__NODE_EDITOR__SERVICE__QUESTION__QUESTION__FIELDS__TRANSCRIPT_STEPS__DESCRIPTION",
defaultValue: 3,
params: {
min: 1,
max: 10,
step: 1
},
condition: {
key: "repromptType",
value: "llm",
}
},
{
key: "repromptLLMStreamStopTokens",
type: "textArray",
label: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__STREAM_STOP_TOKENS__LABEL",
description: "UI__NODE_EDITOR__SERVICE__GPT_PROMPT__FIELDS__STREAM_STOP_TOKENS__DESCRIPTION",
defaultValue: [".", "!", "?", "\\n"],
condition: {
key: "repromptLLMStream",
value: true,
}
},
{
key: "repromptFlowNode",
type: "flowNode",
label: "UI__NODE_EDITOR__EXECUTE_FLOW__FLOW_NODE__LABEL",
condition: {
key: "repromptType",
value: "execute",
}
},
{
key: "repromptParseIntents",
type: "toggle",
label: "UI__NODE_EDITOR__EXECUTE_FLOW__PARSE_INTENTS__LABEL",
description: "UI__NODE_EDITOR__EXECUTE_FLOW__PARSE_INTENTS__DESCRIPTION",
defaultValue: true,
condition: {
key: "repromptType",
value: "execute",
}
},
{
key: "repromptParseKeyphrases",
type: "toggle",
label: "UI__NODE_EDITOR__EXECUTE_FLOW__PARSE_KEYPHRASES__LABEL",
description: "UI__NODE_EDITOR__EXECUTE_FLOW__PARSE_KEYPHRASES__DESCRIPTION",
defaultValue: true,
condition: {
key: "repromptType",
value: "execute",
}
},
{
key: "repromptAbsorbContext",
type: "toggle",
label: "UI__NODE_EDITOR__EXECUTE_FLOW__ABSORB_CONTEXT__LABEL",
description: "UI__NODE_EDITOR__EXECUTE_FLOW__ABSORB_CONTEXT__DESCRIPTION",
condition: {
key: "repromptType",
value: "execute",
}
},
{
key: "validationRepeat",
type: "toggle",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__VALIDATION_REPEAT__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__VALIDATION_REPEAT__DESCRIPTION",
defaultValue: true
},
{
key: "skipRepromptOnIntent",
type: "toggle",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__SKIP_REPROMPT_ON_INTENT__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__SKIP_REPROMPT_ON_INTENT__DESCRIPTION",
defaultValue: false
},
{
key: "keyphraseTag",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__KEYPHRASE_TAG__LABEL",
condition: {
key: "type",
value: "keyphrase"
}
},
{
key: "usePositiveOnly",
type: "toggle",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__USE_POSITIVE_ONLY__LABEL",
condition: {
key: "type",
value: "keyphrase"
}
},
{
key: "regex",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REGEX__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__REGEX__DESCRIPTION",
condition: {
key: "type",
value: "regex"
}
},
{
key: "storeInContactProfile",
type: "toggle",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__STORE_CONTACT_PROFILE__LABEL"
},
{
key: "profileKey",
type: "profileSchemaField",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__PROFILE_KEY_PROFILE__LABEL",
condition: {
key: "storeInContactProfile",
value: true
}
},
{
key: "storeDetailedResults",
type: "toggle",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__STORE_DETAILED_RESULT__LABEL"
},
{
key: "storeResultInContext",
type: "toggle",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__STORE_RESULT_IN_CONTEXT__LABEL"
},
{
key: "contextKey",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__CONTEXT_KEY__LABEL",
defaultValue: "result",
params: {
noTranslate: true
},
condition: {
key: "storeResultInContext",
value: true
}
},
{
key: "skipIfResultInContext",
type: "toggle",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__SKIP_IF_RESULT_IN_CONTEXT__LABEL",
condition: {
key: "storeResultInContext",
value: true
}
},
{
key: "onlyAcceptEscalationIntents",
type: "toggle",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ONLY_ACCEPT_ESCALATION_INTENTS__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ONLY_ACCEPT_ESCALATION_INTENTS__DESCRIPTION",
condition: {
key: "type",
value: "intent",
negate: true
}
},
{
key: "parseResultOnEntry",
type: "toggle",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__PARSE_RESULT_ON_ENTRY__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__PARSE_RESULT_ON_ENTRY__DESCRIPTION"
},
{
key: "datepickerExplanation",
type: "description",
label: " ",
params: {
text: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__DATE_PICKER_EXPLANATION__PARAMS__TEXT"
},
condition: {
key: "type",
value: "date"
}
},
{
key: "additionalValidation",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ADDITIONAL_VALIDATION__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ADDITIONAL_VALIDATION__DESCRIPTION",
defaultValue: ""
},
{
key: "resultLocation",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__RESULT_LOCATION__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__RESULT_LOCATION__DESCRIPTION",
defaultValue: ""
},
{
key: "maxExecutionDiff",
type: "number",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__MAX_EXECUTION_DIFF__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__MAX_EXECUTION_DIFF__DESCRIPTION",
defaultValue: 1
},
{
key: "preventTranscript",
type: "toggle",
defaultValue: false,
label: "UI__NODE_EDITOR__MESSAGE__SAY__FIELDS__PREVENT_TRANSCRIPT__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__SAY__FIELDS__PREVENT_TRANSCRIPT__DESCRIPTION",
},
{
key: "escalateAnswersAction",
type: "select",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWER_ACTION__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWER_ACTION__DESCRIPTION",
params: {
options: [
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWER_ACTION__OPTIONS__NONE__LABEL",
value: "none"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWER_ACTION__OPTIONS__TEXT__LABEL",
value: "text",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWER_ACTION__OPTIONS__SKIP__LABEL",
value: "skip",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWER_ACTION__OPTIONS__GOTO__LABEL",
value: "goto"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWER_ACTION__OPTIONS__EXECUTE__LABEL",
value: "execute"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWER_ACTION__OPTIONS__HANDOVER__LABEL",
value: "handover"
}
],
},
defaultValue: 'none'
},
{
key: "escalateAnswersThreshold",
type: "slider",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATION_ANSWER_THRESHOLD__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATION_ANSWER_THRESHOLD__DESCRIPTION",
params: {
min: 1,
max: 10,
step: 1,
},
defaultValue: 3,
condition: {
key: "escalateAnswersAction",
value: "none",
negate: true
}
},
{
key: "escalateAnswersGotoTarget",
type: "flowNode",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATION_ANSWERS_GOTO_TARGET__LABEL",
condition: {
key: "escalateAnswersAction",
value: "goto"
}
},
{
key: "escalateAnswersExecuteTarget",
type: "flowNode",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_EXECUTE_TARGET__LABEL",
condition: {
key: "escalateAnswersAction",
value: "execute"
}
},
{
key: "escalateAnswersGotoExecutionMode",
type: "select",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_GOTO_EXECUTION_MODE__DESCRIPTION",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_GOTO_EXECUTION_MODE__LABEL",
defaultValue: "continue",
params: {
options: [
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_GOTO_EXECUTION_MODE__OPTIONS__CONTINUE__LABEL",
value: "continue"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_GOTO_EXECUTION_MODE__OPTIONS__WAIT__LABEL",
value: "wait"
},
]
},
condition: {
key: "escalateAnswersAction",
value: "goto"
}
},
{
key: "escalateAnswersInjectedText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_INJECTED_TEXT__LABEL",
type: "cognigyText",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_INJECTED_TEXT__DESCRIPTION",
defaultValue: "",
condition: {
key: "escalateAnswersAction",
value: "goto"
}
},
{
key: "escalateAnswersInjectedData",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_INJECTED_DATA__LABEL",
type: "json",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_INJECTED_DATA__DESCRIPTION",
defaultValue: "{}",
condition: {
key: "escalateAnswersAction",
value: "goto"
}
},
{
key: "escalateAnswersMessage",
type: "say",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_MESSAGE__LABEL",
defaultValue: {
data: "{}",
type: "text",
linear: false,
loop: false,
text: [""],
_cognigy: {},
},
condition: {
key: "escalateAnswersAction",
value: "text"
}
},
{
key: "escalateAnswersRepromptPrevention",
type: "toggle",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_PROMPT_PREVENTION__LABEL",
defaultValue: true,
condition: {
key: "escalateAnswersAction",
value: "text"
}
},
{
key: "escalateAnswersHandoverText",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVERTEXT__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVERTEXT__DESCRIPTION",
condition: {
key: "escalateAnswersAction",
value: "handover"
}
},
{
key: "escalateAnswersHandoverResolveBehavior",
type: "select",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_RESOLVE_BEHAVIOR__LABEL",
condition: {
key: "escalateAnswersAction",
value: "handover"
},
defaultValue: "continueEntrypoint",
params: {
options: [
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_RESOLVE_BEHAVIOR__OPTIONS__RESET_ENTRYPOINT__LABEL",
value: "resetEntrypoint"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_RESOLVE_BEHAVIOR__OPTIONS__CONTINUE_ENTRYPOINT__LABEL",
value: "continueEntrypoint",
},
],
},
},
{
key: "escalateAnswersHandoverSendResolveEvent",
type: "toggle",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_SEND_RESOLVE_EVENT__LABEL",
condition: {
key: "escalateAnswersAction",
value: "handover"
},
defaultValue: false,
},
process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && {
key: COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ESCALATE_ANSWERS_ALLOW_AGENT_INJECT,
type: "toggle",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_ALLOW_AGENT_INJECT__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_ALLOW_AGENT_INJECT__DESCRIPTION",
condition: {
key: "escalateAnswersAction",
value: "handover"
},
defaultValue: true,
},
{
key: "escalateAnswersRepeatHandoverMessage",
type: "toggle",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_REPEAT_HANDOVER_MESSAGE__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_REPEAT_HANDOVER_MESSAGE__DESCRIPTION",
defaultValue: false,
condition: {
key: "escalateAnswersAction",
value: "handover"
}
},
{
key: "escalateAnswersHandoverCancelIntent",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_CANCEL_INTENT__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_CANCEL_INTENT__DESCRIPTION",
condition: {
key: "escalateAnswersAction",
value: "handover"
}
},
{
key: "escalateAnswersHandoverQuickReply",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_QUICK_REPLY__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_QUICK_REPLY__DESCRIPTION",
condition: {
key: "escalateAnswersAction",
value: "handover"
}
},
process.env.FEATURE_USE_COGNIGY_LIVE_AGENT && {
key: COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.ESCALATE_ANSWERS_HANDOVER_LIVE_AGENT_INBOX_ID,
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_LIVE_AGENT_INBOX_ID__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_LIVE_AGENT_INBOX_ID__DESCRIPTION",
condition: {
key: "escalateAnswersAction",
value: "handover"
}
},
{
key: "escalateAnswersHandoverChatwootInboxId",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_CHATWOOT_INBOX_ID__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_CHATWOOT_INBOX_ID__DESCRIPTION",
condition: {
key: "escalateAnswersAction",
value: "handover"
}
},
{
key: "escalateAnswersHandoverSendTranscriptAsFirstMessage",
type: "toggle",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_SEND_TRANSCRIPT_AS_FIRST_MESSAGE__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_SEND_TRANSCRIPT_AS_FIRST_MESSAGE__DESCRIPTION",
defaultValue: false,
condition: {
key: "escalateAnswersAction",
value: "handover"
}
},
{
key: "escalateAnswersHandoverSalesforcePrechatEntities",
type: "json",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_SALES_FORCE_PERCHAT_ENTITIES__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_SALES_FORCE_PERCHAT_ENTITIES__DESCRIPTION",
defaultValue: "[]",
condition: {
key: "escalateAnswersAction",
value: "handover"
}
},
{
key: "escalateAnswersHandoverSalesforcePrechatDetails",
type: "json",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_SALES_FORCE_PERCHAT_DETAILS__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_SALES_FORCE_PERCHAT_DETAILS__DESCRIPTION",
defaultValue: "[]",
condition: {
key: "escalateAnswersAction",
value: "handover"
}
},
{
key: "escalateAnswersHandoverGenesysLanguage",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER__GENESYS_LANGUAGE__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER__GENESYS_LANGUAGE__DESCRIPTION",
condition: {
key: "escalateAnswersAction",
value: "handover"
}
},
{
key: "escalateAnswersHandoverGenesysSkills",
type: "cognigyTextArray",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER__GENESYS_SKILLS__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER__GENESYS_SKILLS__DESCRIPTION",
condition: {
key: "escalateAnswersAction",
value: "handover"
}
},
{
key: "escalateAnswersHandoverGenesysPriority",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER__GENESYS_PRIORITY__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER__GENESYS_PRIORITY__DESCRIPTION",
condition: {
key: "escalateAnswersAction",
value: "handover"
}
},
{
key: "escalateAnswersHandoverGenesysCustomAttributes",
type: "json",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_GENESYS_CUSTOM_ATTRIBUTES__LABEL",
defaultValue: {},
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_GENESYS_CUSTOM_ATTRIBUTES__DESCRIPTION",
condition: {
key: "escalateAnswersAction",
value: "handover"
}
},
{
key: "escalateAnswersHandoverEightByEightChannelId",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_EIGHT_BY_EIGHT_CHANNELID__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_EIGHT_BY_EIGHT_CHANNELID__DESCRIPTION",
condition: {
key: "escalateAnswersAction",
value: "handover"
}
},
{
key: "escalateAnswersHandoverEightByEightQueueId",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_EIGHT_BY_EIGHT_QUEUEID__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_EIGHT_BY_EIGHT_QUEUEID__DESCRIPTION",
condition: {
key: "escalateAnswersAction",
value: "handover"
}
},
{
key: "escalateAnswersHandoverEightByEightJSONProps",
type: "json",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_EIGHT_BY_EIGHT_JSONPROPS__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_EIGHT_BY_EIGHT_JSONPROPS__DESCRIPTION",
defaultValue: {
"name": null,
"userId": null,
"email": null,
"phone": null,
"company": null,
"caseId": null,
"language": null,
"additionalProperties": [
{ "key": "Key name", "value": "Value from Cognigy" }
]
},
condition: {
key: "escalateAnswersAction",
value: "handover"
}
},
{
key: "escalateAnswersHandoverAdditionalCategoryIds",
type: "cognigyTextArray",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_ADDITIONAL_CATEGORRY_IDS__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_HANDOVER_ADDITIONAL_CATEGORRY_IDS__DESCRIPTION",
defaultValue: [],
condition: {
key: "escalateAnswersAction",
value: "handover"
}
},
{
key: "escalateAnswersOnce",
type: "toggle",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_ONCE__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_ONCE__DESCRIPTION",
defaultValue: true,
condition: {
key: "escalateAnswersAction",
value: "none",
negate: true
}
},
{
key: "escalateAnswersSendOnQueueEvent",
type: "toggle",
defaultValue: false,
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_SEND_ON_QUEUE_EVENT__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_SEND_ON_QUEUE_EVENT__DESCRIPTION",
},
{
key: "escalateAnswersSendOnActiveEvent",
type: "toggle",
defaultValue: false,
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_SEND_ON_ACTIVE_EVENT__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_ANSWERS_SEND_ON_ACTIVE_EVENT__DESCRIPTION",
},
{
key: "escalateIntentsAction",
type: "select",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ACTION__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ACTION__DESCRIPTION",
params: {
options: [
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ACTION__OPTIONS__NONE__LABEL",
value: "none"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ACTION__OPTIONS__TEXT__LABEL",
value: "text",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ACTION__OPTIONS__SKIP__LABEL",
value: "skip",
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ACTION__OPTIONS__GOTO__LABEL",
value: "goto"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ACTION__OPTIONS__EXECUTE__LABEL",
value: "execute"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_ACTION__OPTIONS__HANDOVER__LABEL",
value: "handover"
}
],
},
defaultValue: 'none'
},
{
key: "escalateIntentsValidIntents",
type: "chipInput",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_VALID_INTENTS__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_VALID_INTENTS__DESCRIPTION",
condition: {
key: "escalateIntentsAction",
value: "none",
negate: true
}
},
{
key: "escalateIntentsThreshold",
type: "slider",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_THRESHOLD__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_THRESHOLD__DESCRIPTION",
params: {
min: 0,
max: 1,
step: .1,
},
defaultValue: .8,
condition: {
key: "escalateIntentsAction",
value: "none",
negate: true
}
},
{
key: "escalateIntentsGotoTarget",
type: "flowNode",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_GOTO_TARGET__LABEL",
condition: {
key: "escalateIntentsAction",
value: "goto"
}
},
{
key: "escalateIntentsExecuteTarget",
type: "flowNode",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_EXECUTE_TARGET__LABEL",
condition: {
key: "escalateIntentsAction",
value: "execute"
}
},
{
key: "escalateIntentsGotoExecutionMode",
type: "select",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_GOTO_EXECUTION_MODE__DESCRIPTION",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_GOTO_EXECUTION_MODE__LABEL",
defaultValue: "continue",
params: {
options: [
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_GOTO_EXECUTION_MODE__OPTIONS__CONTINUE__LABEL",
value: "continue"
},
{
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_GOTO_EXECUTION_MODE__OPTIONS__WAIT__LABEL",
value: "wait"
},
]
},
condition: {
key: "escalateIntentsAction",
value: "goto"
}
},
{
key: "escalateIntentsInjectedText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_INJECT_TEXT__LABEL",
type: "cognigyText",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_INJECT_TEXT__DESCRIPTION",
defaultValue: "",
condition: {
key: "escalateIntentsAction",
value: "goto"
}
},
{
key: "escalateIntentsInjectedData",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_INJECT_DATA__LABEL",
type: "json",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_INJECT_DATA__DESCRIPTION",
defaultValue: "{}",
condition: {
key: "escalateIntentsAction",
value: "goto"
}
},
{
key: "escalateIntentsMessage",
type: "say",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_MESSAGE__LABEL",
defaultValue: {
data: "{}",
type: "text",
linear: false,
loop: false,
text: [""],
_cognigy: {},
},
condition: {
key: "escalateIntentsAction",
value: "text"
}
},
{
key: "escalateIntentsHandoverText",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_TEXT__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_TEXT__DESCRIPTION",
condition: {
key: "escalateIntentsAction",
value: "handover"
}
},
{
key: "escalateIntentsRepeatHandoverMessage",
type: "toggle",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_REPEAT_HANDOVER_MESSAGE__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_REPEAT_HANDOVER_MESSAGE__DESCRIPTION",
defaultValue: false,
condition: {
key: "escalateIntentsAction",
value: "handover"
}
},
{
key: "escalateIntentsHandoverCancelIntent",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_CANCEL_INTENT__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_CANCEL_INTENT__DESCRIPTION",
condition: {
key: "escalateIntentsAction",
value: "handover"
}
},
{
key: "escalateIntentsHandoverQuickReply",
type: "cognigyText",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_QUICK_REPLY__LABEL",
description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_QUICK_REPLY__DESCRIPTION",
condition: {
key: "escalateIntentsAction",
value: "handover"
}
},
{
key: "escalateIntentsHandoverResolveBehavior",
type: "select",
label: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__ESCALATE_INTENTS_HANDOVER_RESOLVE_BEHAVIOR__LABEL",
condition: {
key: "escalateIntentsAction",
value: "handover"
},
defaultValue: "continueEntrypoint",
params: {
options: [
{
label: "UI__NODE_EDITOR__MESSAGE_