@cocalc/server/dist/support/get-tickets.js

CoCalc server functionality: functions used by either the hub and the next.js server

"use strict";
var __importDefault = (this && this.__importDefault) || function (mod) {
    return (mod && mod.__esModule) ? mod : { "default": mod };
};
Object.defineProperty(exports, "__esModule", { value: true });
const zendesk_client_1 = __importDefault(require("./zendesk-client"));
const misc_1 = require("@cocalc/util/misc");
const util_1 = require("./util");
async function getTickets(account_id) {
    if (!(0, misc_1.is_valid_uuid_string)(account_id)) {
        return [];
    }
    const client = await (0, zendesk_client_1.default)();
    // See https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/
    const query = `type:ticket external_id:${account_id}`;
    // @ts-ignore
    const result = await client.search.query(query);
    for (const ticket of result) {
        // ticket url is a JSON object, but we need a nice link that the user can click
        // on to interact with the ticket.
        ticket.userURL = (0, util_1.urlToUserURL)(ticket.url);
    }
    return result;
}
exports.default = getTickets;
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