@cocalc/server
Version:
CoCalc server functionality: functions used by either the hub and the next.js server
104 lines • 4.2 kB
JavaScript
;
var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
if (k2 === undefined) k2 = k;
var desc = Object.getOwnPropertyDescriptor(m, k);
if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
desc = { enumerable: true, get: function() { return m[k]; } };
}
Object.defineProperty(o, k2, desc);
}) : (function(o, m, k, k2) {
if (k2 === undefined) k2 = k;
o[k2] = m[k];
}));
var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (function(o, v) {
Object.defineProperty(o, "default", { enumerable: true, value: v });
}) : function(o, v) {
o["default"] = v;
});
var __importStar = (this && this.__importStar) || function (mod) {
if (mod && mod.__esModule) return mod;
var result = {};
if (mod != null) for (var k in mod) if (k !== "default" && Object.prototype.hasOwnProperty.call(mod, k)) __createBinding(result, mod, k);
__setModuleDefault(result, mod);
return result;
};
var __importDefault = (this && this.__importDefault) || function (mod) {
return (mod && mod.__esModule) ? mod : { "default": mod };
};
Object.defineProperty(exports, "__esModule", { value: true });
const logger_1 = require("@cocalc/backend/logger");
const site_url_1 = __importDefault(require("@cocalc/server/settings/site-url"));
const get_name_1 = __importStar(require("@cocalc/server/accounts/get-name"));
const zendesk_client_1 = __importDefault(require("./zendesk-client"));
const util_1 = require("./util");
const log = (0, logger_1.getLogger)("support:create-ticket");
async function createTicket(options) {
log.debug("createTicket", options);
const client = await (0, zendesk_client_1.default)();
const { account_id, email, files, type, subject, url, info } = options;
const user = await getUser(email, account_id);
// create corresponding zendesk user, or get current user if already created.
const userResult = await client.users.createOrUpdate(user);
let { body } = options;
if (url) {
body += `\n\n\nURL:\n${url}\n`;
}
if (files && files.length > 0) {
body += "\n\n\nRELEVANT FILES:\n\n";
for (const file of files) {
body += `\n\n- ${await toURL(file)}\n`;
}
}
if (info) {
body += "\n\n\nBROWSER INFO:\n\n";
body += `\n\n- userAgent="${info.userAgent}"`;
body += `\n\n- browser="${info.browser}"`;
}
body += "\n\n\nUSER:\n\n";
body += `\n\n- account_id="${account_id}"`;
body += `\n\n- email="${email}"`;
// It's very helpful to look https://github.com/DefinitelyTyped/DefinitelyTyped/blob/master/types/node-zendesk/index.d.ts
// and
// https://github.com/blakmatrix/node-zendesk/tree/master/examples
// https://developer.zendesk.com/api-reference/
const ticket = {
ticket: {
comment: { body },
external_id: account_id,
subject,
type: type,
// @ts-ignore: @types/node-zendesk is wrong:
requester_id: userResult.id,
},
};
log.debug("ticket ", ticket);
const ticketResult = await client.tickets.create(ticket);
log.debug("got ", { ticketResult });
// @ts-ignore: @types/node-zendesk is wrong about fields in ticketResult.
return (0, util_1.urlToUserURL)(ticketResult.url);
}
exports.default = createTicket;
async function toURL({ project_id, path, }) {
let s = (await (0, site_url_1.default)()) + "/" + encodeURI(`projects/${project_id}`);
if (!path)
return s;
return s + encodeURI(`/files/${path}`);
}
async function getUser(email, account_id) {
let name = undefined;
if (account_id) {
name = await (0, get_name_1.default)(account_id);
}
if (!name) {
name = await (0, get_name_1.getNameByEmail)(email);
}
// name: must be at least one character, even " " is causing errors
// https://developer.zendesk.com/rest_api/docs/core/users
if (!name?.trim()) {
name = email;
}
return {
user: { name, email, external_id: account_id ?? null },
};
}
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