@botonic/react/lib/esm/webchat/tracking.js

Build Chatbots using React

"use strict";
Object.defineProperty(exports, "__esModule", { value: true });
exports.EventAction = void 0;
exports.useTracking = useTracking;
const react_1 = require("react");
const uuid_1 = require("uuid");
const context_1 = require("./context");
var EventAction;
(function (EventAction) {
    EventAction["FeedbackKnowledgebase"] = "feedback_knowledgebase";
})(EventAction || (exports.EventAction = EventAction = {}));
var FeedbackOption;
(function (FeedbackOption) {
    FeedbackOption["ThumbsUp"] = "thumbsUp";
    FeedbackOption["ThumbsDown"] = "thumbsDown";
})(FeedbackOption || (FeedbackOption = {}));
function useTracking() {
    const { webchatState, trackEvent } = (0, react_1.useContext)(context_1.WebchatContext);
    const getRequest = () => {
        const request = {
            session: {
                ...webchatState.session,
            },
            getUserCountry: () => webchatState.session.user?.country || '',
            getUserLocale: () => webchatState.session.user?.locale || '',
            getSystemLocale: () => {
                return webchatState.session.user?.system_locale || '';
            },
        };
        return request;
    };
    const trackKnowledgebaseFeedback = async ({ messageId, isUseful, botInteractionId, inferenceId, }) => {
        if (!trackEvent) {
            return;
        }
        const request = getRequest();
        // inferenceId and botInteractionId are strings, but in local development they are undefined
        const event = {
            action: EventAction.FeedbackKnowledgebase,
            knowledgebaseInferenceId: inferenceId,
            feedbackBotInteractionId: botInteractionId,
            feedbackTargetId: messageId,
            feedbackGroupId: (0, uuid_1.v7)(),
            possibleOptions: [FeedbackOption.ThumbsDown, FeedbackOption.ThumbsUp],
            possibleValues: [0, 1],
            option: isUseful ? FeedbackOption.ThumbsUp : FeedbackOption.ThumbsDown,
            value: isUseful ? 1 : 0,
        };
        const { action, ...eventArgs } = event;
        await trackEvent(request, action, eventArgs);
    };
    const trackCustomEvent = async (event) => {
        if (!trackEvent) {
            return;
        }
        const request = getRequest();
        const { action, ...eventArgs } = event;
        await trackEvent(request, action, eventArgs);
    };
    const trackFeedbackEvent = async (event) => {
        if (!trackEvent) {
            return;
        }
        const request = getRequest();
        const { action, ...eventArgs } = event;
        await trackEvent(request, action, eventArgs);
    };
    return { trackKnowledgebaseFeedback, trackCustomEvent, trackFeedbackEvent };
}
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