@botonic/plugin-hubtype-analytics/src/event-models/ht-event-handoff.ts

Plugin for tracking in the Hubtype backend to see the results in the Hubtype Dashbord

import { EventAction, EventHandoff, EventType, RequestData } from '../types'
import { HtEvent } from './ht-event'

export class HtEventHandoff extends HtEvent {
  action: EventAction.HandoffSuccess | EventAction.HandoffFail
  flow_thread_id?: string
  handoff_queue_id: string
  handoff_queue_name: string
  handoff_case_id?: string
  handoff_is_queue_open: boolean
  handoff_is_available_agent: boolean
  handoff_is_threshold_reached: boolean

  constructor(event: EventHandoff, requestData: RequestData) {
    super(event, requestData)
    this.type = EventType.BotEvent
    this.action = event.action
    this.flow_thread_id = event.flowThreadId
    this.handoff_queue_id = event.queueId
    this.handoff_queue_name = event.queueName
    this.handoff_case_id = event.caseId
    this.handoff_is_queue_open = event.isQueueOpen || false
    this.handoff_is_available_agent = event.isAvailableAgent || false
    this.handoff_is_threshold_reached = event.isThresholdReached || false
  }
}