@astermind/astermind-premium/docs/legal/REFUND_POLICY.md

Astermind Premium - Premium ML Toolkit

# REFUND POLICY
## Astermind Premium

**Last Updated: November 20, 2025**

This Refund Policy describes the refund terms and conditions for Astermind Premium subscriptions and services provided by **AsterMind AI Corporation** ("AsterMind", "we", "us", or "our").

**This policy is part of and subject to the Terms of Service and End User License Agreement (EULA).**

---

# 1. GENERAL REFUND POLICY

## 1.1. Subscription Fees
- **Non-Refundable**: Subscription fees are generally non-refundable once paid.
- **Exceptions**: Refunds may be available in limited circumstances (see Sections 1.2 and 2).
- **Processing Time**: Approved refunds are processed within **10–15 business days**.

## 1.2. Refund Eligibility
Refunds may be available if:
- You request a refund within the refund period (see Section 2)
- We are unable to provide the Services due to our error
- You experience technical issues on our side that we cannot resolve
- You are entitled to a refund under local consumer protection laws

---

# 2. REFUND PERIODS

## 2.1. Standard Refund Period
- **Duration**: 14 days from the date of purchase
- **Conditions**:
  - The Software has not been significantly used
  - You have not shared, leaked, or misused license keys
  - You submit the request in good faith

## 2.2. Extended Refund Period (Enterprise Subscriptions)
- **Duration**: 30 days from purchase
- **Eligibility**: Enterprise subscription customers only
- **Conditions**: Same as Standard Refund Period

---

# 3. REFUND PROCESS

## 3.1. How to Request a Refund
Email **refunds@astermind.ai** with:
- Your account email  
- Order number or transaction ID  
- Reason for requesting a refund  
- Date of purchase  

## 3.2. Review Process
- We review refund requests within **5 business days**
- You will be notified of approval or denial via email
- Approved refunds are processed within **10–15 business days**

## 3.3. Refund Method
- Refunds are issued to the original payment method
- If unavailable, alternative refund methods may be offered
- Processing times vary depending on the payment provider

---

# 4. NON-REFUNDABLE ITEMS

The following are **not** eligible for refunds:

- Subscriptions that have been used beyond the refund period
- Automatic subscription renewals (unless cancelled before renewal)
- Add-ons, extensions, or separately purchased services
- Custom support, consulting, or training services
- Third-party fees (Stripe fees, currency conversion, bank fees)
- Subscriptions terminated for Terms of Service violations

---

# 5. CANCELLATION POLICY

## 5.1. Cancellation Rights
- You may cancel your subscription at any time
- Cancellation takes effect at the end of the current billing cycle
- Access continues until the end of the paid period
- No refunds for unused time after cancellation

## 5.2. How to Cancel
- From your account dashboard  
- Or email: **support@astermind.ai**  
- Notice must be given **24 hours before** the next billing date

## 5.3. Effect of Cancellation
- Subscription will not renew
- License key deactivates at the end of the billing period
- No further charges occur

---

# 6. SPECIAL CIRCUMSTANCES

## 6.1. Service Unavailability
If we cannot provide the Services due to:
- Extended outages  
- Discontinuation of the product  
- Technical failures on our end  

We may offer:
- Full or prorated refunds
- Service credits
- Alternative solutions

## 6.2. Duplicate Charges
If you are billed multiple times for the same subscription:
- Contact us at **refunds@astermind.ai**
- Duplicate charges will be refunded
- Processing time: **5–10 business days**

## 6.3. Billing Errors
If you are incorrectly billed:
- Contact us immediately
- Errors will be corrected promptly
- Refunds (if applicable) will be issued as necessary

---

# 7. CHARGEBACKS AND DISPUTES

## 7.1. Chargeback Policy
- Contact us before filing a chargeback
- Chargebacks may result in immediate account suspension
- We will work to resolve any issues amicably

## 7.2. Dispute Resolution
- Contact support for billing disputes
- We respond within **5 business days**
- If unresolved, we work with payment processors to resolve claims

---

# 8. SUBSCRIPTION CHANGES AND PRORATION

## 8.1. Upgrading
- Upgrades take effect immediately  
- Prorated charges apply  
- No refunds for downgrades (Section 8.2)

## 8.2. Downgrading
- Takes effect at the end of the billing period  
- No refunds for tier differences  
- Continued access to higher-tier features until period ends

---

# 9. TRIAL PERIODS

## 9.1. Free Trials
- No payment required  
- No refunds applicable  

## 9.2. Trial-to-Paid Conversion
- If charged after trial ends, you may request a refund within **14 days**
- Standard refund conditions apply

---

# 10. JURISDICTION-SPECIFIC RIGHTS

## 10.1. European Union (EU)
EU customers have a **14-day right of withdrawal** for digital content unless they consent to immediate delivery.

## 10.2. Other Regions
Local consumer protection laws may grant additional rights.  
Contact us if you believe these apply.

---

# 11. CONTACT INFORMATION

For refund questions or requests:

**AsterMind AI Corporation**  
706 Scottingham Terrace  
North Chesterfield, VA 23236  
United States  

Refunds: refunds@astermind.ai  
Support: support@astermind.ai  
Website: https://astermind.ai

---

# ACKNOWLEDGMENT

By purchasing a subscription, you acknowledge that you have read and understood this Refund Policy.

**This policy may be updated; the version at purchase time applies.**

---

*Effective as of the date listed above.*